# Upper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Upper the right Route Planning solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/229055/Upper/reviews --- Upper 4.6 (44) [View alternatives](https://www.capterra.com/p/229055/Upper/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Reviews of Upper Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews SS Shubham S Sales executiveInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Its reliable address validation ensures accuracy in navigation, preventing any unwanted detours.“ July 23, 2024 JS Jitesh S Business analystInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “The ability to integrate seamlessly with our existing CRM tools has really helped keep everything in sync.“ July 23, 2024 Zachary J Operations ManagerTelecommunications, 2 - 10 employeesUsed the software for: 1-2 years. “Its customization options and route optimization functionality have made it an indispensable part of our operations.“ March 12, 2024 PJ Puru J Customer satisfactionInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “The pure blessing is the customer support team whom we can count on whenever there is any challenge.“ July 23, 2024 ## Showing most helpful reviews Showing 1-25 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zachary J. Operations Manager Telecommunications Used the software for: 1-2 years ### "A Game Changer for ISP Companies" March 12, 2024 5.0 Pros At Upper, efficiency is not just a promise; it's a reality. One of the standout features we appreciated the most about Upper was its ability to streamline our technician's routes, making them more efficient than ever before. As an Internet Service Provider (ISP), our needs are unique, requiring a solution that can adapt on the fly. With Upper, we found just that. Gone are the days of haphazardly planned service calls. Upper allows us to import addresses needing service and then optimizes the route based on our specific settings. The result? A significant increase in the number of service calls we can handle in a day. Before Upper, we were limited to 2-3 service calls a day. Now, thanks to Upper's route optimization capabilities, we can efficiently manage 7-12 service calls daily.This transformation has not only boosted our productivity but also enhanced our customer satisfaction levels. In a competitive industry where time is of the essence, Upper has become an invaluable tool for us. Its customization options and route optimization functionality have made it an indispensable part of our operations. Cons After encountering an issue with the SMS alerts, we reached out to Upper for assistance. Their prompt response and effective resolution not only fixed the issue but also improved the functionality beyond our expectations. As of now, I cannot identify any drawbacks of using Upper. Alternatives considered [OptimoRoute](https://www.capterra.com/p/161579/OptimoRoute/)[RoadWarrior](https://www.capterra.com/p/167797/Road-Warrior/)[Routific](https://www.capterra.com/p/142530/Routific/) Reason for choosing Upper Customer service was amazing, and the ease of use. Review Source TS Tracy S. Office Manager Consumer Goods Used the software for: 2+ years ### "Highly Recommend Upper Routing Software" December 26, 2023 5.0 Our biggest hurdle is missing data which doesn't happen often and it can be due to older cell phones, poor signal strength, etc, but beyond this issue, Upper has continued to add features to make it one of the best driver software apps out there. Our customers want POD an Upper provides this with up to 5 photos! Pros Ease of set up, ease of daily use, live tracking Cons length of time for feedback of missing data Reason for choosing Upper It was easy to start using Upper without a long tutorial which is down time Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) needed proof of delivery feature along with a state of the art software that could route multiple drivers, routes, etc. Review Source MG Monica G. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "For the price it can’t get much better" April 17, 2024 3.0 Pros It works well for the most part, the features of photos, notes and time logging stops is wonderful. Cons Sometimes it randomly changes routes and it’s not efficient at all and makes no sense why there was a change when no stops have changed. It also doesn’t always show the address properly and takes us to an entirely wrong area. Reason for choosing Upper Upper is the only one that has photo, notes and optimization that wasn’t hundreds of dollars per month. Review Source CP Charlie P. Office Manager Insurance Used the software for: 1-2 years ### "Easy to use. Extreme time saver. App operates quickly." March 24, 2024 5.0 Overall very impressed. My only request would be the size of the buttons and the clickable area on the buttons could be larger so it doesn't have to be so precise when going through the route. happy to explain further if you're interested. Pros We love that it is easy to set up, optimize and modify the routes. If a job is for some reason in the wrong spot you can move it on the map to resolve the situation. We use the duplicate route feature constantly. Once our routes are set up, its set for the season. The tech support is extremely responsive and answers questions in a manner that is very simple to follow and understand. We only use the service for the winter seasons, and is still affordable for the year. Cons I wish you could undo a delivery status to put it back on the route. (I have check complete by accident by double tapping) Would be nice to integrate with geocoding. we are clearing snow from driveways and are going on and off of a property until the driveway is clear. Would be nice if the time on site was automatically started the first time you cross the geofence and stop after the last time you cross, automatically setting you up for the next property. (Followsoft does this). Reason for choosing Upper Cost based on the size of our company and number of routes. Switched from [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Easy of use and the ability to optimize unlimited stops. Review Source CB Chris B. President Insurance Used the software for: 1-2 years ### "Upper works for us" April 3, 2024 4.0 It’s worked well for my small company in planning and effectively assigning routes. Pros The ease of importing routes and dispatching to our inspectors Cons A little pricey for smaller companies with under 10 drivers Alternatives considered [Badger Maps](https://www.capterra.com/p/148607/Badger-Maps/) Reason for choosing Upper Ease of use and a better interface on the dashboard Switched from [Spoke](https://www.capterra.com/p/210604/Spoke/) Importing issues with our software which cost us too much time. Review Source BP Brittini P. Directrice Co Founer Consumer Goods Used the software for: 1-2 years ### "Sold Characteristics that were then removed without notice" March 12, 2024 4.0 Pros Inexpensive. That was the main selling point compared to other softwares. Cons I do not like that when we started we were able to text our clients with a time window for delivery, and then, all of a sudden, without any notice at all, UPPER removed this functionality unless we paid more money. I find this dishonest. Alternatives considered [Track-POD](https://www.capterra.com/p/178880/Track-POD/) Reason for choosing Upper The pricing was the best for us, we are a small compnay and do not have a budget for 400 euros + a month. Review Source DG David G. Owner Food Production Used the software for: 6-12 months ### "Great Service, Easy to Implement " November 25, 2021 5.0 Great. Pros I liked that there were no extra setup costs, their route planner took the excel sheets I used before and made upload seemless. The responsive customer service is helpful. Cons Learning a new software can have a learning curve that is always challenging. Which ever solution I would have chosen, learning the new system the first few times is a challenge. But the customer service walked me through each step and even came for a site visit to show us tips to setup properly Alternatives considered [Cigo](https://www.capterra.com/p/204166/Cigo/)[Routific](https://www.capterra.com/p/142530/Routific/) Reason for choosing Upper Customer service, pricing, usable features Review Source SS Shubham S. Sales executive Information Technology and Services Used the software for: 1-2 years ### "Can’t be more happier and delighted with Upper’s ease of use!" July 23, 2024 5.0 Switching to Upper has been really a good decision for our entire team. The platform’s ease of use stands out, and it is incredibly user-friendly and intuitive for our team. What I appreciate the most is the simple pricing structure—no hidden fees, just straightforward costs that are easy to budget for. Address validation is a standout feature, ensuring we never end up at the wrong location. The mobile app is a breeze to use, making communication with drivers seamless. Pros Upper’s intuitive interface and straightforward pricing eliminate any guesswork. Its reliable address validation ensures accuracy in navigation, preventing any unwanted detours. The mobile app is clean and easy to use, facilitating seamless communication between dispatchers and drivers. One standout feature is the ability to upload multiple images for delivery proof, maintaining transparency. I am glad that we found Upper as our route optimization partner. Cons However, there are a few areas for improvement. The mobile app can be slow at times, although customer support is quick to resolve such issues. Additionally, once a delivery status is updated, you cannot revert it, which can be inconvenient. Upper can be overwhelming to new users due to the many features that they can try to navigate the system all at once. Review Source JS Jitesh S. Business analyst Information Technology and Services Used the software for: 1-2 years ### "Upper Delivers on Usability and Efficiency for Small Businesses" July 23, 2024 5.0 My experience with Upper has been overwhelmingly positive. The intuitive design and comprehensive features have streamlined our delivery process, increasing overall productivity of our driver team. Their support team is also very proactive, which helps a lot whenever issues arise. Pros The real standout with Upper is how easy it makes route planning, saving us a lot of headaches. The ability to integrate seamlessly with our existing CRM tools has really helped keep everything in sync. Also, the GPS tracking feature is incredibly precise, giving us peace of mind about where our deliveries are at any time. The batch upload feature is another lifesaver, allowing us to handle large orders effortlessly. Cons The cost can be a bit of a stretch for us as we're still growing, and sometimes the feature set is more complex than we need. Occasionally, the interface can be a bit glitchy, particularly when updating large sets of data. And while I love the customization options, they can be a bit daunting to set up correctly the first time around. Review Source Jayson D. Owner Alternative Medicine Used the software for: 6-12 months ### "Amazing product" May 11, 2024 5.0 Super pleased. I use it daily and will continue to do so Pros Easy of entering addresses. Ability to export completed route Cons Sometimes website can be a bit slow. Like a few seconds. Review Source KH Katherine H. Sales professional Furniture Used the software for: Less than 6 months ### "Up and coming product" October 11, 2023 4.0 Overall, it was a nice service to use and very functional for routing. We would have kept it but it was not compatible at the time to integrate with our other programs. Pros It was very nice to be able to digitize our route. We went from everything on paper to using this service. What an improvement! Cons It took a long time to load through each page. Review Source ES Esther S. Owner Consumer Goods Used the software for: I used a free trial ### "Great but so expensive " December 15, 2023 5.0 Great, I wish I had the finances to be able to afford it. Pros Everything’s ease of use, fits the bill for what I needed perfectly Cons Too expensive, it’s completely undoable for a small business. Reason for choosing Upper Ease of use, exactly what I needed. But now I have to find something else that is just as good as upper just affordable. Affordable for me is up to 100 per month. Over that is completely too much. Review Source SG Stephanie G. Owner Food & Beverages Used the software for: I used a free trial ### "Great App!" January 30, 2024 5.0 Pros Ease of use and quickly finds routes to follow Cons User interface was basic and boring. Not easy to edit routes. Review Source GT Gary T. Contract Employee Non-Profit Organization Management Used the software for: 6-12 months ### "Upper routing" March 15, 2024 4.0 Pros Route Optimization for all routes entered. Cons Lacks the ability to put in an address and locate a route nearest to the address entered. Lacks the ability to drag and drop a location from one route to the other. Review Source DE Debbie E. Realtor Real Estate Used the software for: Less than 6 months ### "Great App " April 18, 2024 5.0 I liked it but just may not need it now Pros Scheduling I liked taking carious address and getting a route in order Cons Nothing I didn't find anything that I didn't like it worked well for me Review Source PJ Puru J. Customer satisfaction Information Technology and Services Used the software for: 1-2 years ### "Worth Pricing For Its Range of Features." July 23, 2024 5.0 It’s been such a wonderful addition to our company’s process as Upper has improved our operational capabilities and made our delivery process more efficient. It is user-friendly and has exclusive features that helped our team to perform more jobs in less time. Thanks:) Pros I really appreciate how Upper saves us time with its contacts that help us save our customers’ contacts. It’s really easy to look up delivery history for particular address using this feature. Being able to upload multiple photos for proof of delivery is a game changer for keeping things transparent with our clients. The pure blessing is the customer support team whom we can count on whenever there is any challenge. Cons Sometimes, Upper is being bit slow, which can be a little annoying, but their customer service team is always around to help you instantly. For startups and newly established companies, pricing can be a little high, but at the same time, they have a lot of features. Review Source JH Jeetesh H. National Fleet recall manager Information Technology and Services Used the software for: 1-2 years ### "Grateful That Upper Made Delivery Management a Breeze for Our Team" July 30, 2024 5.0 It’s been almost four months since we started using Upper, and I am so glad to mention that our delivery management has improved dramatically. It helped our team to stay more organized when planning routes and deliver faster which our customers love. Pros One of the best things about Upper is how it handles unexpected changes in our delivery schedule. The flexibility to adjust on the fly and inform our drivers instantly is invaluable. Also, the reporting tools are fantastic, allowing us to see performance at a glance. Also, the software’s interface is clean, making it easy for our non-technical members to access it without any training or difficulty. Cons However, I do wish the subscription model was more flexible to accommodate smaller or less frequent users without feeling overpriced. Also, navigating through the more advanced features has a bit of a learning curve that can be intimidating at first. Review Source RV Riddhi V. Employee Medical Practice Used the software for: 6-12 months ### "Review for upper" June 29, 2024 5.0 Pros The app is very user friendly for the owner and the drivers. Cons The price is a bit high, but also it’s worth it for the quality they give. Review Source SV Smeet V. Manager Information Services Used the software for: 6-12 months ### "Upper Review" June 27, 2024 5.0 Upper has become an indispensable tool that significantly boosts our efficiency and customer satisfaction​. Pros What we liked most about Upper is its efficient AI-powered route optimization, real-time tracking, and automated customer notifications. These features significantly reduced our delivery times, saved fuel, and enhanceed customer satisfaction. Cons While its advanced features are impressive, they can be overwhelming initially, requiring time and effort to fully utilize and understand the platform's capabilities​. The support was great to get started. The founder helped me through the training. Review Source BA Bill A. CEO Marketing and Advertising Used the software for: 1-2 years ### "Make route planning easy" June 10, 2024 4.0 Pros Upper route has made it possible for us to plan and exucute our installs with not spending lots of time trying to figure it out with google maps or something. The customization has been key. Cons It takes a minute to learn all the feature and functions of the app Review Source OM Octavio M. Detailer Retail Used the software for: I used a free trial ### "Great Route App" May 21, 2024 5.0 So far it has been good, hope it gets better Pros Can set up the hole week and dispatched it to my drivers Cons Not sure yet only used the free trail still learning the system Review Source CC Christopher C. Transportation Team Leader Information Services Used the software for: 6-12 months ### "Helpful with our needs. " March 21, 2024 4.0 Hoping to see some QOL improvements down the line but for now it's doing what we need it to do - plus the customer service is very attentive and helpful! Pros Route plans look great, routing itself works well for us automatically 90% of the time. Cons Routing choices can be odd and need to be fixed manually by us, and not having a more thorough combination of both stops AND contacts would be incredibly helpful and time saving. Review Source ER Emanuel R. Salesperson Insurance Used the software for: 1-2 years ### "Great product!" March 13, 2024 5.0 Pros The ease of the product and the support team Cons I wish I could add stops once I’ve already started a routes sometimes I get a bunch of short routes bc I can’t add stops Switched from [Mapview](https://www.capterra.com/p/187102/Mapview/) They had a horrible way to upload lists Review Source RC Randa C. Loss control surveyor Photography Used the software for: 1-2 years ### "Effective and efficient " April 17, 2024 4.0 Pros I like being able to import my stops and it almost always finds the addresses I need Cons It asks me to rate the app about 6 times a day even tho I’ve rated it already Review Source HR Hector R. Pharmacy Delivery Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Upper Route Planner: Efficiency Redefined" April 4, 2024 4.0 Pros What I like the most about Upper is how easy it is for me to use. It has been of a lot of help to me and when teaching the drivers how to use it, it is easy for them to understand. Cons There are some features that need some improvement. For example: when the information of a client is saved, the phone number always has to be updated because the number does not get saved in the right format. Review Source Similar Products Featured ## Related categories [Route Planning](https://www.capterra.com/route-planning-software/)[Food Delivery](https://www.capterra.com/food-delivery-software/)