# Propertybase Back Office Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Propertybase Back Office Software - reviews, pricing plans, popular comparisons to other Real Estate Transaction Management products and more.

Source: https://www.capterra.com/p/229062/Propertybase-Back-Office/reviews

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# 

 Propertybase Back Office Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Propertybase Back Office

## What is Propertybase Back Office?

Propertybase Back Office combines compliance-driven real estate brokerage transaction management, intranet, print marketing and more into a single solution for brokerages. Formerly known as BackAgent, Propertybase Back Office offers: robust compliance tracking; dynamic checklists; document requirements, upload & management; integrated eSignature; commission integrations; intranet; print marketing templates with direct mail;

## What is Propertybase Back Office used for?

[Real Estate Transaction Management](https://www.capterra.com/real-estate-transaction-management-software/)

Top alternative

Featured

Overall rating

Based on 14 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$5

Flat Rate, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

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Do you work for Propertybase Back Office?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.propertybase.com&name=Propertybase Back Office)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Propertybase Back Office

4.3 (14)

VS.

[4.7 (673)](https://www.capterra.com/p/136372/dotloop/reviews/)

Starting Price

$5

Flat Rate, Per Month

Starting Price

$31.99

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (14)

Ease Of Use

4.5 (77)

Value For Money

4.0 (9)

Value For Money

4.5 (61)

Customer Service

3.4 (11)

Customer Service

4.6 (60)

## Propertybase Back Office alternatives

[4.5 (851)](https://www.capterra.com/p/171321/BoldTrail-Back-Office/reviews/)

Starting price

Contact vendor for pricing

[4.0 (76)](https://www.capterra.com/p/172896/SkySlope/reviews/)

Starting price

$1.00

Per User, Per Month

[4.6 (601)](https://www.capterra.com/p/2732/Rent-Manager/reviews/)

Starting price

Contact vendor for pricing

[4.2 (327)](https://www.capterra.com/p/164741/Yardi-Breeze/reviews/)

Starting price

$1.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/229062/Propertybase-Back-Office/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Tracking

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

Commission Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Tracking, calculating, and paying commissions and earnings to employees

Document Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Document Storage

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Store and organize documents in a centralized system

File Sharing

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Task Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Create, manage and track all task activities and progression

Propertybase Back Office 16 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tracking, calculating, and paying commissions and earnings to employees

Track and manage adherence to policies for any service, product, process, or supplier

Track, store, and access client contracts or licenses

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Digitally sign online documents

Public or private sharing of digital files such as documents, audio/video, images, and more

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Manage, record and track all business exchanges in form of money and its related interactions in the system

Create, design and manage workflows for repetitive tasks

Features

4.1 (14)

4.1

Based on 14 reviews

## Pricing

Value for money

4.0 (9)

Basic

$5.00

Flat Rate,Per Month

Value for money

4.0 (9)

4.0

Based on 9 reviews

## Integrations

[

Docusign](https://www.capterra.com/p/121506/Docusign/)[

Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/)[

dotloop](https://www.capterra.com/p/136372/dotloop/)[

Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[

Profit Power](https://www.capterra.com/p/157271/ProfitPower/)

## Support, customer service and training options

Customer Service

3.4 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.4 (11)

3.4

Based on 11 reviews

## User reviews

Overall rating

4.3

Based on 14 reviews

Filter by rating

5(7)

4(4)

3(3)

2(0)

1(0)

Mentioned topic

Sorted by most recent

PB

Paola B.

Listings Manager

Real Estate

### "Propertybase Back Office Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 5, 2022

We use it everyday. It's our filing cabinet of transactions. Documents within the transaction section are perfectly organized and easy to find in our database. I assist the Admin staff to keep all documents on compliance and inform our agents when something is missing. Back Office is a great compliance tool.

Pros

It is designed for experienced Commercial and Property Managers. It lists and storages all the documents an agent needs to complete a transaction without having to personalize the process yourself. It is very well designed

Cons

Marketplace tab could get a little extra work to make it easier to follow leads and advertise.

Reasons for choosing Propertybase Back Office

We Purchased Back Office when we became an independent Brokerage Firm. This is the same software that was used with by our mother office. We just thought it was a great tool.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SR

Shawna R.

Realtor

Real Estate

### "Helps keep me organized"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 9, 2021

I love that I no longer need to keep up with files and paperwork. It lets me know if I’m missing something and what I already have.

Pros

No more files to carry around! Everything I need is right in the palm of my hand. No more fumbling through papers and files.

Cons

It was a little hard to maneuver through at first but once I got the hang of it I found it to be pretty easy.

Switched from

[BoldTrail Back Office](https://www.capterra.com/p/171321/BoldTrail-Back-Office/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Eric W.

Realtor

Real Estate

### "Does some things perfect"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

October 6, 2020

It’s a good application but you won’t stay with it for a super long time because of its lack of advanced features

Pros

Has incredible document management Easy to navigate and find what you are looking for Tons of integrations

Cons

Feature poor ... it doesn’t do a ton iOS app isn’t fantastic Has a dated feel A great place to start but not somewhere you will stay for a long time

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Broker Associate

Real Estate

### "Difficult to Use - Poor training and poor customer support"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

3/10

December 11, 2019

The customer service is horrible. It's difficult to reach someone and if you do, they don't want to help. We needed help in setting up some new features and were put in contact with \[SENSITIVE CONTENT HIDDEN\]. She had no desire to assist, was short with us and just brushed it off. I feel that once they have you locked in and have your money, they're not worried about much after. For them, they know how difficult it would be for a brokerage to change platforms, so they're not investing alot into continuing to improve the platform or support it. There are other/better options that are recognize this and are going to take over this space.

Pros

It has alot of the backend features that are needed for a brokerage.

Cons

It's difficult to navigate and to get set up. The customer service is very poor.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KB

Kelly B.

realtor

Real Estate

### "Love "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 24, 2019

It is a great idea to take a quick tutorial on this program. It is easy to use but sometimes people over look the great features it offers.

Pros

This software is so easy to use. It is very self explanatory and there are many great features like syncing with Google Calendar.

Cons

The price would be my least favorite, but that is only because I like pretty much everything else about it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ES

Evan S.

IT Business Analyst

Information Technology and Services

### "BackAgent puts organization in the front seat "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

September 17, 2019

BackAgent helps me keep up with and follow up on leads in a way that makes my business successful.

Pros

I have many contacts over a varied IT topology. BackAgent allows consolidation of all contacts for digital and mail campaigns and syndication.

Cons

I wish BackAgent offered a more customizable workspace. I'm personally someone who prefers to customize down to the color of my clicker for the benefit of my work.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AS

Angela S.

Broker

Real Estate

### "Lack of Support"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 9, 2019

I have been a low-maintenance user for over 5 years. Customer service number is not prominently displayed -they do not encourage you to ask for assistance. The support files are limited. Recently they switched billing platforms. If you didn't figure out how to login to some obscure profile that they didnt associate with your backagent profile, they did not attempt to reach you, simply turned off the platform for all users in the brokerage. Attempts to reach them are met with"that's not my department" and the number they provide goes to a voicemail where they do not return calls promptly.

Pros

provides our intranet for our office - end to end transaction management

Cons

poor support. They do not post their support number/provide chat support or anything similar.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CF

Courtney F.

Realtor

Real Estate

### "BackAgent Works "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

August 28, 2019

I enjoyed BackAgent through my brokerage and appreciate the amount of access it gives agents.

Pros

BackAgent worked very well for organizing all of my transaction data easily for my broker and myself.

Cons

BackAgent could have a little more going on in the app department.i

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SJ

Stephanie J.

Realtor

Real Estate

### "Easy to Use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

July 20, 2019

Pros

BackAgent is a software that is very easy to use. My company uses this to keep track of our transactions. We were able to easily customize it to our needs.

Cons

Only con is sometimes loading times take longer than what I would like.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Office Assistant

Real Estate

### "A decent system, but could use some updating"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

4/10

May 1, 2019

Pros

The way they started the process of putting transactions on the website was very easy. It was very helpful if you were confused and the customer service was very accessible.

Cons

It was chunky, and was difficult to go through and process transactions in the system. You could kinda get lost in all of the things to click on.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Broker

Real Estate

### "Good to manage new agents"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

November 4, 2018

It was a game changer organizing the office but grew frustrated with their poor, slow and arrogant customer service. We do not recommend it. Look for an alternative.

Pros

It is very helpful for me agents so they don't make mistakes following the checklist with a transaction. Integration with Zipforms and Dotloop is nice and the three email to feed documents into the transaction. Also the customer portal is a great feature

Cons

No data backups nor a export feature in case you want to discontinue their service. Extremely bad customer service, super slow. Surprise fees for each IDX fee.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Teri Anne P.

Office Admin

Real Estate

### "Back Agent"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

August 24, 2018

It was very efficient for keeping all the agents info on track with clients

Pros

It is fairly easy to use. Its very much more artistic compared to other programs which makes it more user friendly.

Cons

There was not anything special that made it stand out for the brokerage to keep using it on a regular basis. Agents would decide to use it individually or not, but as a brokerage it stopped. It needs to offer more that keeps us interested. But overall a good easy program.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RC

Rita C.

Real estate consultant /broker associate

Real Estate

### "The best transaction management software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

October 26, 2017

Could access my transaction from any where in the world and review and approve transactions for agents

Pros

Ease of use and consumer friendly . As a broker, all paperwork is in one place and approving a CDA and submitting for funding is a breeze. Can track all changes made to a file. Very easily share files.

Cons

Wish they would have a CRM too. Don't really have any cons but would also like to have the ability to digitally sign documents from BackAgent.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Krissie R.

General Manager

Real Estate

### "Great for our office!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 25, 2017

Pros

I love how easy it is to require certain docs, share docs we use a lot, and checklists to keep each transaction moving smoothly.

Cons

Would like to be able to change/customize reports more so I don't have to edit them when they are downloaded. A little more customization with transactions as well, but I expect both of these to be solved when 4.0 is launched.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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