--- title: "TrustAnalytica Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TrustAnalytica Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/229080/TrustAnalytica/" page_type: "product" language: "en" --- # TrustAnalytica Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) TrustAnalytica ## What is TrustAnalytica? What is Trust Analytica? Trust Analytica is the best online interaction solution to helps businesses grow and be found online. With a universal business toolkit, Trust Analytica can help businesses provide excellent customer experiences and retain their customers by using modern technologies. Everyday companies from small and large use Trust Analytica for Internet marketing and reservations, connecting to prospects and customers, and conducting research surveys. ## What is TrustAnalytica used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$99 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TrustAnalytica?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://trustanalytica.com&name=TrustAnalytica) ## TrustAnalytica Overview Updated August 2026 AI summary TrustAnalytica is a cloud-based solution for businesses of all sizes seeking to manage SMS marketing, appointment scheduling, and reputation management from a unified platform. It offers mass texting, two-way messaging, message personalization, marketing automation, and review management, along with API access and landing page tools. Deployment options support web and desktop environments across major operating systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TrustAnalytica 3.8 (4) VS. [4.9 (57)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting Price CA$99 Usage Based, Per Month Starting Price $63 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (4) Ease Of Use 4.8 (57) Value For Money 4.0 (4) Value For Money 4.9 (51) Customer Service 4.0 (4) Customer Service 4.9 (51) ## TrustAnalytica alternatives [4.7 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (255)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [rater8](https://www.capterra.com/p/177794/rater8/) [5.0 (183)](https://www.capterra.com/p/177794/rater8/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177794/rater8/) ## FAQs about TrustAnalytica Overview ### What company size and specific industries is TrustAnalytica built for? TrustAnalytica is designed for businesses in the automotive, real estate, healthcare, and retail industries. The vendor description does not specify a company size, so it appears suited to organizations across different sizes within those sectors. Features and Usability ### What are the key features of TrustAnalytica? TrustAnalytica includes dashboard, lead management, marketing automation, and reputation management as core features. It also offers 2-way messaging, appointment scheduling, CRM, review generation, review monitoring, and response management, plus reporting & statistics, access controls/permissions, and API for broader communication and workflow support. Getting Started and Support ### What training and onboarding options does TrustAnalytica offer? TrustAnalytica provides live online training, documentation, and videos for team onboarding. Live online sessions can support guided setup and direct instruction, documentation offers written reference material, and videos provide self-paced walkthroughs for learning features and steps as needed. Getting Started and Support ### What customer support options does TrustAnalytica offer? TrustAnalytica provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. Without reviewer feedback on support experience, no reliable claims can be made about response times, helpfulness, or common frustrations. The listed channels indicate direct access to support, but user sentiment is not available here. ## Features AI summary Based on 3,848 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Mass Texting** (**54%**) - **Message Personalization** (**46%**) TrustAnalytica supports all three of the features reviewers value most: **SMS Messaging**, **Mass Texting**, and **Message Personalization**. Together, these capabilities help businesses send direct customer communications at scale while tailoring messages to individual recipients, allowing teams to improve outreach relevance, increase response rates, and manage SMS campaigns more efficiently. Mass Texting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Message Personalization 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields 2-Way Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Campaign Management 2.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Negative Feedback Management 2.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Response Management 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents TrustAnalytica 70 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Client Database: Electronic storage of stakeholder contact information - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Ratings/Reviews: Ratings/Reviews - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Badge Management: Allows businesses to manage badges from review websites. - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Scheduling: Plan availability and assign specific time slots for tasks and resources - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Social Sharing: Allows businesses to share their videos on social media. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 3.8 (4) 3.8 Based on 4 reviews ## Pricing Value for money 4.0 (4) Free Trial Basic CA$99.00 Usage Based,Per Month Value for money 4.0 (4) 4.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (4) 4.0 Based on 4 reviews ## User reviews Overall rating 3.8 Based on 4 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent PH Paul H. SEO marketing and Website design and development Marketing and Advertising ### "Highly recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2025 They have helped us with results. Support communication and most importantly results for our clients. Pros Excellent experience with TrustAnalytica. We use their platform to support our clients with reputation management and increased online visibility, and the results have been outstanding. Their customer support is excellent—responsive, knowledgeable, and genuinely helpful. This is one of the best reputation management SaaS platforms we’ve worked with, and we confidently recommend it to all of our clients. The SEO King, \[sensitive content hidden\] Cons So far nothing… everything has been positive to date. I highly recommend this to individual businesses or other SEO agencies that need these services Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jamie C. Owner Consumer Services ### "Fraudulent Company " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 11, 2023 I am the owner of a small business. I had a disgruntled past client go on trustanalytica and make multiple fake accounts with multiple fake 1 star reviews. When I went to address these reviews, trustanalytica wouldn’t allow me to do so without paying a fee. Once I paid the fee it still wouldn’t allow me to address the multiple fake reviews because they weren’t real reviews from Google. I even tried to respond to the reviews publicly and still would not let me do so. I’ve contacted “customer support” about this. No response. Complete scam. Allowing fake reviews on a company profile, charging the company money to address them and then still not allowing the reviews to be addressed. Completely fraudulent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Lorenzo S. Owner Automotive ### "One of the finest services ever experienced" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 1, 2022 Pros The best part about the whole software is that they have an open integration policy, secondly, they provide a bunch of features in budgeted packages, which obviously is a plus for dealerships of our size. Cons I think the organization could work on the interface and design of the platform. Reasons for choosing TrustAnalytica The decision to choose TrustAnalytica over the others was its price competitiveness and the list of features available in the program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Muhammad Faizan F. Manager Supply Chain Food & Beverages ### "Mass texting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 23, 2022 Pros We were using TrustAnalytica Services for Mass Texting to send messages to our vendors and clients for the update of upcoming deliveries and other updates loved their services. Cons To be honest I found nothing negative about their firm. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.