# LASSO Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LASSO the right Workforce Management solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/229153/LASSO/reviews --- LASSO 4.6 (49) [View alternatives](https://www.capterra.com/p/229153/LASSO/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LASSO Ease of use 4.4 Customer Service 4.9 ## Pros and Cons in Reviews SS Schobeck S Project ManagerEvents Services, 2 - 10 employeesUsed the software for: 6-12 months. “That said, there is a learning curve—particularly when setting up asset tracking, barcoding, and more advanced features—but once configured properly, it becomes a strong backbone for day-to-day operations.“ December 20, 2025 JH Jonathan H Managing DirectorEvents Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The default MM/DD/YYYY format is not intuitive for many of our international team members who are accustomed to DD/MM/YYYY or YYYY/MM/DD formats.“ May 23, 2024 KT Kevin T Labor and Event Logistics CoordinatorBroadcast Media, 11 - 50 employeesUsed the software for: 6-12 months. “The ease of use and value for the money with what you are getting with the platform is quite remarkable. And scheduling certainly helps with the day to day labor planning and scheduling lifts for the various events. “ December 19, 2025 JJ Jonathan Diaz J Asset ManagerEntertainment, 11 - 50 employeesUsed the software for: 1-2 years. “The Scheduling part - money charged for OT labor has been a headache to deal with.“ September 30, 2025 HE Henry E AdminEvents Services, 51 - 200 employeesUsed the software for: More than 2 years. “Their focus on customer support from our Customer Success Managers has been exceptional in helping us solve and address minute issues that arise on a regular basis.“ August 27, 2025 KP Kade P Production Operations CoordinatorEvents Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I think what surprised me the most was that there was a lot of training required to get going.“ December 23, 2025 JH Jonathan H Managing DirectorEvents Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Their proactive approach to customer feedback and the integrated inventory and staffing management capabilities make it an invaluable tool for our business.“ May 23, 2024 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Producer Sports Used the software for: 6-12 months ### "Lasso is a fantastic tool for production managers!" April 17, 2024 5.0 Lasso has helped us become a hundred times more efficient on our day to day processes! I have had great customer service experiences as well. Overall looking forward to the evolution of Lasso and to remaining a loyal customer! Pros Centralized information, rate information, crew roster, event history list, ability to duplicate jobs, ability to invite multiple people to an opportunity Cons \- no automatic reminders (have to craft emails for each event) - no option for admin to make crew "unavailable" or "declined" if the conversation happens outside of Lasso - no admin app for updates on the go; the platform is really on a computer web browser - no ability to download crew lists for a whole "tour" (have to download individual event lists and provide to clients) - rate breakdowns are inconsistent and the timesheets need a lot of cleanup before submitting to ADP for payroll Review Source Response from LASSO Software May 8, 2024 Thank you for your review of LASSO! We’re so glad we've been able to make your day to day be more efficient! We have good news in that some of these things are actually already available to you and we would love to show you how to accomplish them. Would you mind reaching out to support@lasso.io so we can schedule a call with you to show you? We are grateful for the review and appreciate the insights. DT Diego T. Director of Operations Events Services Used the software for: 1-2 years ### "Great to scale with Lasso" December 23, 2025 5.0 Great 5/5 across the board, it has helped us to scale in a smooth manner. The platform is user friendly, scheduling is easy. Pros Great customer service, super responsive and always looking for feedback from the clients. All the products we currently use (scheduling, project management) work and adapts to our needs. Now we are moving into the time management in the app and we can't wait to see all the benefits. Cons Some easy tasks like deleting project managers or users have to be done by Lasso reps and not by us the account administrators Switched from [Flex](https://www.capterra.com/p/135722/Flex/) The scheduling tool in Flex was not fulfilling our expectations and needs. Review Source KP Kade P. Production Operations Coordinator Events Services Used the software for: Less than 6 months ### "Organizational Charm!" December 23, 2025 4.0 Overall, I'd say my team's experience with LASSO has been solid. The ability to see the schedule easily plus track our inventory is really beneficial when we've got team members and gear all over the US. Pros The thing that really sold me on LASSO was the ability to make scheduling easier. When we've got as many events as we do, it takes a whole lot of manpower to be able to pull these events off and LASSO's scheduling has the potential to make it easier than methods used in the past. Cons I think what surprised me the most was that there was a lot of training required to get going. I don't think this is a legitimate con, of course, because receiving training meant that we were receiving support and I really like that. Review Source JDJ Jonathan Diaz J. Asset Manager Entertainment Used the software for: 1-2 years ### "Overall, Lasso is a gamechanger" September 30, 2025 4.0 Lasso is a helpful software regardless of any flaws it may have. The best part of my experience is the team that is always ready and willing to help my dozens and dozens of questions. Pros Lasso employees have been very helpful every step of the way. The Inventory tab is easy to use and understand. Although some features aren't added yet, they always help find a solution or workaround for the time being. Cons There are too many clicks to get one thing done. Some aspects of lasso have been overcomplicated. The Scheduling part - money charged for OT labor has been a headache to deal with. As well as substitutions when an item as already been packed. Switched from [IntelliEvent Lightning](https://www.capterra.com/p/128114/IntelliEvent-Lightning/) Intellievent was not meeting our expectations. Review Source TE Taylor E. Staffing Manager Events Services Used the software for: 1-2 years ### "Lasso the All-in-One!" August 27, 2025 5.0 Great! They have a lot of spokes to offer and there is flexibility in how you decide to set items up and utilize the software to best suit your business needs. Their Customer Support team is very responsive and helpful. They want to hear your feedback to improve the software! Pros The convenience of having all major items in one system! Being able to have the Quotes, Gear Orders, Warehouse Operations, Crew Scheduling, Payroll, and everything in between. Helped us streamline our processes from both Internal and External Operations across all facets of the company! Cons Some clunkiness to some of the different spokes or areas for information. While everything is in the same system, not every pieces continually talks back and fourth with each other, leaving for some manual updates occasionally. Switched from [Flex](https://www.capterra.com/p/135722/Flex/)[DJEP](https://www.capterra.com/p/128125/DJEP/) Looking to streamline our systems, help us lessen our daily operating softwares Review Source JS Jack S. Production Coordinator Entertainment Used the software for: 1-2 years ### "RTH LASSO Review" December 19, 2025 5.0 my overall lasso experience has been great thus far! with minimal issues and bugs, we have seen success in all walks of LASSO Pros LASSO makes everything we do a one stop shop. making it so easy for contracts, scheduling, and warehouse ops all to be under one umbrella. Cons The view of some reports and the dashboards are difficult to navigate because we have long term rental and single day events all getting mixed into the calendar. Switched from [Flex](https://www.capterra.com/p/135722/Flex/) make our whole sales and inventory under one umbrella Review Source BD Bill D. Crew Schedule Coordinator Events Services Used the software for: 2+ years ### "Great tool designed for the events industry!" August 29, 2025 4.0 Lasso is a great product that is easy to use. It is well supported by friendly staff who often go out of their way to help users succeed. Pros I like that it's purpose built for the events industry. The interface is intuitive and generally easy to use. Cons Would like to see more effective use of graphical user tools. It seems like there are some missed opportunities for editing shifts on a timeline similar to video editing. Switched from [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Since it is purpose built for events, Lasso is better suited to our needs. Review Source MC Marco C. Labor Coordinator Entertainment Used the software for: 6-12 months ### "Overview of Lasso as a labor coordinator " December 15, 2025 5.0 Its worth the money for the peace of mind and the customer support is fast which i love. the software is easy to use once you understand it. Pros That, I am able to schedule tech/op and have a peace of mind and see who’s going to go where. When it comes to payment for labor, Lasso Market is quick and easy. Cons It need to improve with the app. Also when it comes to clock in we need a better system in my opinion. Switched from [Flex](https://www.capterra.com/p/135722/Flex/) I was only able to make a crew sheet but not be as details as im in Lasso Review Source AN Aaron N. Production Manager Entertainment Used the software for: Less than 6 months ### "Lasso - A Promising Future" December 23, 2025 5.0 So far, so good! I have attended the Lasso trainings which were extremely helpful and engaging. Nestor and the team have also been helpful across the board. I'm excited for what the future brings in this software and the push it can give my company and myself in such a positive direction! Pros I love the versatility that Lasso offers. Fun fact but my girlfriends sister utilizes Lasso with her Non-Profit Organization work and it's completely unrelated to what I do. I'm still in the first steps of Lasso but I love that it's able to hub all of our inventory, create events and staff (which will be huge for us), and our teammates being able to access this info via the app from all over the country. Cons I'm not fully there yet. I haven't had enough experience with Lasso to determine what I'm not a fan of. Switched from [Miro](https://www.capterra.com/p/128955/Miro/) Unable to track double booked gear, hard to track real-time placements of where the gear is amongst the events, etc. Review Source CB Courtney B. Production Coordinator Construction Used the software for: Less than 6 months ### "Platform Review" December 19, 2025 5.0 Pros Lasso makes scheduling easy and quick by streamlining the entire process, saving time, reducing effort, and improving overall efficiency. Cons Some features were not immediately intuitive, so it took a short learning period to fully understand and use the platform efficiently. Switched from [Flex](https://www.capterra.com/p/135722/Flex/) It was a corporate decision made to benefit the company. Review Source SC Susan C. Labor Coordinator Entertainment Used the software for: 2+ years ### "My favorite collaborator!" June 27, 2024 5.0 Through 2 companies, Lasso is always my rock! Pros Keeps me organized - even on the go! The support is perfect. Functionality continues to improve and grow. Cons Won't hold my spot when looking through crew options. Alternatives considered [IntelliEvent Lightning](https://www.capterra.com/p/128114/IntelliEvent-Lightning/) Reason for choosing LASSO Better future, fit, value, and functionality. Review Source KK Kennady K. Partner Events Services Used the software for: 6-12 months ### "Lasso - a best-in-class scheduling software " May 15, 2024 4.0 Pros By large, their best service offering is their scheduling software. It is the perfect solution for live event organizations to crew their events. It is based on crew availability vs. staff unavailability, making it perfect for businesses that rely heavily on gig-based workers. They are constantly improving their platform and features based on the feedback of their customers. Their staff is very friendly and responsive. They are very easy to work with and personable. Offers a full suite for AVL companies that include inventory, project management, proposals, logistics, and partnerships to offer payroll. Lasso has also created a community of like-minded AVL companies to generate new ideas and work together. Cons There is no free trial, and start-up costs can be a little pricy. Recently, they changed their model to be an all-in-one solution, so it can be expensive for ala cart options. There is a lack of integrations which makes many things a bit of a manual process. There is a slight training curve for you and the crew, but the onboarding team is very great and always willing to help. Alternatives considered [Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[NextCrew](https://www.capterra.com/p/201135/NextCrew-Workforce-Management/) Reason for choosing LASSO A combination of affordability and features. The 2 biggest being the "Availability probe" along with the Insperity partnership. We also saw continuous improvement and knew the platform would continue growing and improving. Switched from [Connecteam](https://www.capterra.com/p/153140/Connecteam/) It had very limited features and was hard to use. It wasn't really built for the live events industry and operated more like a regular staffing tool that didn't fit the needs of our industry. Review Source NC Nancy C. Executive assistant Events Services Used the software for: Less than 6 months ### "DEP Lasso Review" June 28, 2024 5.0 Overall experience has been great. We have been working diligently trying to learn the program and utilize the many capabilities it offers Pros We like its capabilities and the App functionality. The program allows us to enter our travel details into our programs which is a huge help and time saver. Cons The onboarding process has been a challenge. Switched from [Event Staff App](https://www.capterra.com/p/132149/Event-Staff-App/) Lasso provides more options for us to manage our events and staff efficiently Review Source DC David C. SVP of Production Events Services Used the software for: Less than 6 months ### "SVP of Production" May 15, 2024 5.0 The integration team specifically \[sensitive content hidden\] was a gem to work with. She was so patient and understand in our rollout/onboarding process. She has found the answer to our questions. Pros The ease of crewing shows and accounting for where all of our labor is at in any given day. Cons It was a little clunky integrating with Flex but Alternatives considered [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Reason for choosing LASSO It was geared for only solving only one of our problems. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) We outgrew the product. It was no longer working for what we needed it too. Review Source ML Manveet L. Executive Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Great, practical tool to use." May 13, 2025 5.0 Great experience and have used it for awhile now. No downtime. Pros Ease of use. Clean user interface. Great speed. Cons Being able to create an account quickly. Review Source JT Josh T. Regional Director Events Services Used the software for: 6-12 months ### "My Review of Lasso" June 28, 2024 4.0 Pros Customer service and feedback from the Lasso team. Cons The project management spoke has not been fully developed. Review Source KT Kevin T. Labor and Event Logistics Coordinator Broadcast Media Used the software for: 6-12 months ### "1st Year Experience with Lasso" December 19, 2025 5.0 Our first year with Lasso have been wonderful in working with crewing, scheduling, time, travel and project management. Still hoping that we can branch out into more services eventually but for the most part its been a very enjoyable experience. From beginning to current, Lasso has been there to make sure we had all the tools and knew how to use them and everything in-between. Its been an absolute pleasure working with them. Pros Hands down, the customer service and interaction is one of my favorite elements of Lasso. They are always standing by "off stage" in the wings ready to go if you have any questions or concerns. It feels like VIP service really and second to none on putting the customer first which is so important. Not to mention, having a dedicated CSM who is your coach and cheerleader and pulls the stings needed to resolve issues or move them to the right team members for further investigation. I honestly feel like family with the Lasso team members and community, its a very special feeling that makes me very happy to be a part of. The loop is a fantastic benefit that ties into the customer support and community involvement and brainstorming. It creates an awesome situation where you can work with your industry peers and produce ideas as well to take on to your own companies. The ease of use and value for the money with what you are getting with the platform is quite remarkable. And scheduling certainly helps with the day to day labor planning and scheduling lifts for the various events. The platform operation is great and where there are glitches the team is all over it and improving it every day. Cons Mainly the fact that the time system is separate from the Lasso platform, a bit outdated and not as user friendly to work with. Only other item would be the mobile app not having full accessibility to the platform for crewing, database access and general operation. Switched from [Flex](https://www.capterra.com/p/135722/Flex/) To safe time in staffing our events and minimize process for booking labor. Review Source cW charlie W. Warehouse Manager Entertainment Used the software for: 1-2 years ### "Charlie quick review" November 3, 2025 4.0 Rock the House has been with Lasso since the start, and the amount of improvement I have seen since then has been enormous. Working with your team has always been pleasant and helpful. The constant work that has been done on it makes me very excited for the future of the platform. Pros I enjoy the integration of all things sales, labor coordination, and inventory. I like how enthusiastic the Lasso team is and their willingness to work/listen to clients. Some of the UIs I really enjoy. I think there are lots of good things I don't use quite yet and am excited to dive into them more when I get time. Cons There are still bugs and weird things that happen from time to time. I don't like the warehouse activities page and never use it. It's just not how I visually look at things. I want/need transfers to happen better. Unshipping shows needs to be a thing somehow. Even if it's only a select few people who can do it or it can only be done for a certain amount of time. Switched from [Flex](https://www.capterra.com/p/135722/Flex/) Wanted an all in one platform and flex was very slow to work wiht us on anything. Customer service was bad Review Source DJ Dan J. Crew Services Manager Entertainment Used the software for: 1-2 years ### "Couldn't be more pleased with LASSO" September 29, 2025 5.0 Overall, I am incredibly pleased with LASSO. From the ease of use of the platform to the incredible customer service, I would recommend LASSO to any production company that is in need of a useful tool for their needs. It sure beats manually updating an excel file every day! Pros Using LASSO has made payroll so much easier, being able to export a report to upload directly is a game changer! Saves us from having someone dedicated to timecards & payroll, and all it takes is our Labor Coordinators doing the job they do every day. I also find their customer support fantastic - I always feel like our comments and feedback are noted and taken to heart. Everyone I've met there has been so personable and easy to talk to, they really feel like a big happy family at the company and it shows in their product. I find their sit easy to use from a user perspective as well - The schedule page is very easy to understand, as well as incredibly efficient once you know some of the tricks. The date filter in conjunction with bulk adding shifts is especially useful for building schedules! Lastly, being able to access our live data via the LASSO API has been a total game changer from a Data Analytics standpoint. We are only scratching the surface at my company with what we could do with this, and I fully expect our business decisions moving forward to be not only easier, but more lucrative for the company as a whole. Cons The schedule+ portion can get slow to load for some of the bigger shows and events we build on the platform. Also, not having the roster tab updated based on the pay rates input in schedule+ can be a bit frustrating at times, having to input the same number on separate pages. Alternatives considered [R2 Rental Equipment Management Software](https://www.capterra.com/p/10025271/R2/)[TeamTracks](https://www.capterra.com/p/229418/TeamTracks/) Reason for choosing LASSO I wasn't on the team that decided to go with LASSO, but I was on the implementation team. From what I've seen, we found LASSO to be at least comparable price wise to the alternatives, while also offering more on a base level than the others. Also, the user experience far exceeded the other companies offerings. Review Source AW Alexa W. Events Support Coordinator Events Services Used the software for: 6-12 months ### "One Stop Shop for Travel Coordination!" December 19, 2025 5.0 Ever since we started using LASSO earlier this year, I have enjoyed every second of using it! It has made booking and managing travel so much easier, especially for freelancers. Pros From a travel coordination standpoint, I love the ease of booking itineraries directly through the LASSO event page via AmTrav. It is seamless, hassle-free, and user friendly! Also, the 24/7 travel concierge team has been amazing at helping with last minute travel needs! Cons In all honesty, I don't have any complaints about LASSO! It is a lovely interface and makes all event details easily accessible. Alternatives considered [Navan](https://www.capterra.com/p/169591/TripActions/) Reason for choosing LASSO We liked that in addition to travel coordination, that LASSO is specifically curated for the live event space which is the industry we are in. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) While we still use Concur in some capacity, we ultimately switched from Concur because we needed ease of use for our employees when booking travel, but also to streamline staffing and communicating event information to the crew/freelancers. Review Source DM David M. Director of Production Entertainment Used the software for: 2+ years ### "Lasso growing with our company" August 28, 2025 5.0 Generally we've been very happy working with Lasso. We'll be moving into utilizing Lasso for Inventory, Project Management, Quoting, and more by the end of 2025 and look forward to having one platform for all our event needs. Pros We've really felt like Lasso has been a partner in our growth goals as a company. As we've grown our staffing capabilities, they've grown along with us, responding to our needs with new features. Cons Initially it was response time in improving the platform, but that has ramped up over the last few years to a very quick turnaround in most cases. Alternatives considered [IntelliEvent Lightning](https://www.capterra.com/p/128114/IntelliEvent-Lightning/)[Flex](https://www.capterra.com/p/135722/Flex/) Reason for choosing LASSO lasso was by and far the most responsive to our needs and compatible to our complicated projects and teams. Switched from [R2 Rental Equipment Management Software](https://www.capterra.com/p/10025271/R2/) \*in 2026. We're looking to bring multiple companies together on one platform and lasso was by and far the most responsive to our needs and compatible to our complicated projects and teams. Review Source AM Austin M. Director of Show Services Events Services Used the software for: 1-2 years ### "A True Gift to the Industry" August 27, 2025 5.0 There aren't enough good things to say about my experience with Lasso. It is incredibly easy for my project management to learn and use as they are building quotes and managing orders. It makes my labor coordinator's jobs much easier by giving them one location to manage all scheduling and communication with crew. Our inventory team loves how it builds orders and makes it easy to pack them while keeping the project management team easily updated with the status of order. All in all, an incredible gift to the community! I look forward to continuing to grow with Lasso for years to come. I have no doubt it will soon be THE industry standard. Pros Where do I even start? The customer support was the first thing that I noticed. Rapid responses to emails, eagerness to jump on calls to make sure things were explained clearly, consistent follow up to ensure that we were experiencing success with the product: all attributes that attracted us to Lasso. Cons The lack of customization of some elements was a bit of a downer occasionally. However, as the platform continues to grow and improve, the customization ability has increased substantially. Switched from [Flex](https://www.capterra.com/p/135722/Flex/) Customer support was virtually non-existent. Their servers were unable to handle the amount of information contained in our quotes and their engineers were very clear that they did not have a desire or plan to improve. Review Source HE Henry E. Admin Events Services Used the software for: 2+ years ### "New York Corporate Events Production Customer Review" August 27, 2025 4.0 Lasso is the most seamless employee scheduling platform I have come across in my 10 years of freelancing as a professional technician and administrator. The app is easy to use for crew members, and is constantly evolving to meet the growing needs of their customers. Pros Lasso is purpose-built for the Live Events Industry, which means it is capable of catering to the specific needs of a Production Company, vs. a generic warehouse business model. Their focus on customer support from our Customer Success Managers has been exceptional in helping us solve and address minute issues that arise on a regular basis. Cons Our company's subscription utilizes the TimeKeeper SwipeClock, meaning we are bound to this older payroll system, that is not yet fully integrated with our ADP module. We are working to get this workflow streamlined, but it is the third time around, and has been a somewhat drawn-out process. Alternatives considered [Rentman](https://www.capterra.com/p/144616/Rentman/) Reason for choosing LASSO We are already embedded in the crew management side of Lasso, and our transition to Lasso for quoting and inventory will be easier than if we were to start over in Rentman. Switched from [Flex](https://www.capterra.com/p/135722/Flex/) Flex has become outdated and unsupportive of our evolving needs. Review Source SS Schobeck S. Project Manager Events Services Used the software for: 6-12 months ### "TMPAV x LASSO Experience " December 20, 2025 5.0 Overall, my experience with LASSO has been very positive. It’s a powerful platform for quoting, asset management, and job organization, especially for live event and production environments. The system is flexible and scalable, which allows us to manage complex gear packages, track equipment usage, and build accurate quotes efficiently. LASSO has helped streamline our workflow and improve visibility across sales, inventory, and operations. That said, there is a learning curve—particularly when setting up asset tracking, barcoding, and more advanced features—but once configured properly, it becomes a strong backbone for day-to-day operations. With continued refinement and customization, LASSO has proven to be a valuable tool for supporting both sales and production execution. Pros Scheduling labor and tracking people's hours is so easy! Customer support is pretty quick with a 24 hour turnaround time 98% of the time! This has saved so much money and time for my company! Cons I'm still getting used to the inventory management, as far as barcoding and scanning things in and out but it could just be a learning curve! Review Source DH David H. Sr Event Production Manager Events Services Used the software for: 1-2 years ### "Lovin Lasso!!" December 19, 2025 5.0 Great experience. Love working with the team and overall is an amazing product. I couldn't be happier Pros Ease of use. Customer Support and Development. Great Forum and Product Ideas. Innovation on demand!!! Cons I had some things I wasn't liking but Lasso has been great about making the changes we needed. They have been so good to us. Alternatives considered [Mastera](https://www.capterra.com/p/235910/Mastera/) Reason for choosing LASSO Master Tour was not listed but that was what we were looking at. It did not have inventory. We were looking for a single solution Switched from [Flex](https://www.capterra.com/p/135722/Flex/) Flex stopped innovating and growing. We were stuck with what flex was. Review Source Similar Products Featured ## Related categories [Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.