--- title: "FusionWorks Business Phone Services Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FusionWorks Business Phone Services Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/229185/FusionWorks-Business-Phone-Services/" page_type: "product" language: "en" --- # FusionWorks Business Phone Services Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FusionWorks Business Phone Services ## What is FusionWorks Business Phone Services? With an increasingly hybrid workforce, businesses need reliable communication services that work anywhere, any time, on any device. FusionWorks' mobile-friendly, cloud-based voice (VoIP) and unified communication systems offer an extensive set of popular features, scalability, and affordable pricing options. From traditional phone services with guaranteed reliability, through full collaboration platforms built on Cisco Webex and Microsoft Teams, FusionWorks meets the needs of a modern workforce. ## What is FusionWorks Business Phone Services used for? [VoIP](https://www.capterra.com/voip-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $2.95 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FusionWorks Business Phone Services?[Manage this product listing](https://www.g2.com/products/gibbon-by-edugorilla/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FusionWorks Business Phone Services 4.3 (4) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $2.95 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4) Ease Of Use 4.6 (35) Value For Money 4.7 (3) Value For Money 4.6 (32) Customer Service 4.7 (3) Customer Service 4.7 (34) ## FusionWorks Business Phone Services alternatives Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about FusionWorks Business Phone Services Overview ### What company size and specific industries is FusionWorks Business Phone Services built for? FusionWorks Business Phone Services is designed for companies that need reliable, scalable business phone services, including small businesses, mid-market organizations, and enterprise teams that use Microsoft 365, Microsoft Teams, or Cisco Webex. The vendor description does not specify any particular industry or sector focus. Features and Usability ### What are the key features of FusionWorks Business Phone Services? FusionWorks Business Phone Services offers PBX and VoIP calling, plus call routing, call transfer, automatic call distribution, and ring groups for phone system management. It also includes IVR, call recording, call logging, call monitoring, real-time reporting, CRM integration, SMS messaging, live chat, and video conferencing. Getting Started and Support ### What training and onboarding options does FusionWorks Business Phone Services offer? FusionWorks Business Phone Services provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and training with an instructor, documentation offers written reference material for self-paced learning, and videos give visual walkthroughs of key features and procedures. ## Features AI summary Based on 2,215 VoIP reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) FusionWorks Business Phone Services includes **Call Routing** and **Call Monitoring**, giving teams better control over how incoming calls are directed and how call activity is reviewed for quality and oversight. However, it does not offer **VoIP Connection**. Instead, it provides **Call Recording** (**40%**), which still gives businesses a way to document conversations, review interactions, and keep records for training or compliance, helping businesses manage call handling more effectively. Call Routing 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Monitoring 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Voicemail Transcription 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Transcribe voicemail audio messages to written text that is sent over email SIP Trunking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Enables the connectivity to send and receive calls over the internet Unified Communications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration FusionWorks Business Phone Services 33 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Automatic Call Distribution: Distribute/route/connect calls - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email --- Get Advice We can help you find the software with the features you need. Features 4.5 (4) 4.5 Based on 4 reviews ## Pricing Value for money 4.7 (3) Basic $2.95 Per User,Per Month Value for money 4.7 (3) 4.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 4 reviews Filter by rating 5(2) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent VM Vincent M. IT Technical Engineer Consumer Goods ### "Great VOIP solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 23, 2021 Pros The migration project from POTS lines to VOIP was seamless. The software becomes easy to use after a week or two of an acclimation period. Cons The software isn't entirely user-friendly but becomes easier to navigate after usage. Also, 2 separate portals are required to configure call flows and configure the seats. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 28, 2021 Thank you for your review and congratulations on making the switch from POTS to VoIP! Yes, two portals are to be expected. One for the end-user voice settings and one for Administrators. If your team needs any more training, it's free and available by scheduling online through our website Support page. MJ Michael J. IT Manager Farming ### "Easy to Use, Easy to Deploy, and Easy to Manage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2021 Everyone was super helpful through all transitions, changes, updates, and on the fly modifications. Couldn't ask for a better team to help get things working the way you need them too. Pros Loved how easy it was to move from our old phone services to this one seamlessly Cons would like more ability to be able to change things on the fly without needing to go too indepth with engineers to get things going. Switched from [AirePBX](https://www.capterra.com/p/212744/AirePBX/) Pricing, and ease of working with one vendor versus multiple vendors. Reasons for choosing FusionWorks Business Phone Services Pricing, functionality, support. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HT Hiro T. IT Manager Restaurants ### "Ok VoIP. Need improvement" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 October 9, 2020 Pros Great for big company. Multi features, but it requires cost for the features. It make sense. More features than the competitor. Quietly stable. Can bet other competitor price. Cons Customer service is bad. Features is complex... Way complex. The website is interface is a nut, so complicated. It requires months to get used to it. Less phones compatibility. They always pushing to buy the phone from them which over price. Long contract. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Michael G. IT Infrastructure Engineer Retail ### "Megapath Business Internet, 5 Stars!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2017 With new Studio locations on the horizon, we know MegaPath will be there to help every step of the way. Pros Who are we? Design Within Reach exists to make authentic modern design accessible. What makes us happy? It is highly important for our stores to stay connected in order to serve our large customer base. You gotta feel my pain With our old internet service providers we felt we were not getting the attention our business requires and had limited service options to meet our vast range of needs. Why you should give MegaPath a call We looked at several vendors and found that MegaPath was the best option because: Continuous open line of communication and the willingness to help of MegaPath Sales and Service Reps. 100% US Based Tech Support when I need it which is rare. Wide range of service options to meet the different needs of our multiple business locations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.