--- title: "Erbon Hospitality Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Erbon Hospitality Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/229216/Erbon/" page_type: "product" language: "en" --- # Erbon Hospitality Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Erbon Hospitality ## What is Erbon Hospitality? Erbon Hospitality is an award-winning all-in-one platform designed to help every lodging business achieve its full potential, serving a global customer base of properties. No matter what type and size of property you run, Erbon Hospitality gives you the right tools and the power to manage operations, online sales distribution, food and beverage, events, accounting, and third-party integrations with a robust and modern API, allowing hoteliers to thrive in every area of their hospitality business. Erbon Hospitality was recognized as the Best Value and Ease of Use in 2023 by Capterra and the Most Recommended Hospitality Software in 2023 by Software Advice. ## What is Erbon Hospitality used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 72 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Erbon Hospitality?[Manage this product listing](https://www.g2.com/products/erbon-hospitality/claim_requests/new?auto=true) Rating Breakdown 4.8 +− Features4.6 Value for Money4.7 Ease of Use4.7 Customer Service4.6 Rating Breakdown 4.8 Features4.6 Value for Money4.7 Ease of Use4.7 Customer Service4.6 ## Erbon Hospitality Reviewers Verdict Updated September 2026 AI summary - Erbon Hospitality suits hotels and hospitality teams seeking intuitive daily management tools. - Reviewers are positive about its ease of use, practical interface, and support for routine hotel operations. - It helps simplify day-to-day workflows, making it easier to organize staff and manage guest activities. - Buyers should weigh a few practical considerations: some users mention minor bugs, slower reservation map performance, and occasional layout issues. - It fits hotels that value straightforward operations and adaptability, but may be less ideal for those needing advanced reservation management features. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Erbon Hospitality 4.8 (72) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (72) Ease Of Use 4.6 (1,623) Value For Money 4.7 (68) Value For Money 4.6 (1,549) Customer Service 4.6 (71) Customer Service 4.7 (1,591) ## Erbon Hospitality alternatives [4.7 (118)](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/229216/Erbon/alternatives/) ## FAQs about Erbon Hospitality Overview ### What problems does Erbon Hospitality solve? Erbon Hospitality solves slow, manual hotel operations by centralizing reservations, check-in/check-out, rates, room maps, and reporting in an intuitive PMS. It reduces training time for new staff, simplifies multi-property oversight, and improves OTA and accounting integration. Front desk teams, hotel managers, pousadas, and multi-unit operators benefit most. Answer based on 38 reviews Overview ### Which roles and teams benefit most from Erbon Hospitality? Erbon Hospitality is most used by front desk staff, reservation teams, and hospitality managers who need to handle guest check-ins, bookings, and daily property operations efficiently. Revenue and commercial leaders use it to track occupancy, pricing, and performance, while administrative and finance teams support reporting, coordination, and operational control. Answer based on 72 reviews Overview ### What company size and industries is Erbon Hospitality built for? Erbon Hospitality is built primarily for small hospitality businesses, with 96% of reviewers from small companies and 79% from Hospitality. It serves hotel chains, multi-property groups, independent hotels, and boutique hotels, with additional use in Leisure, Travel & Tourism at 6%, mainly for hospitality property management. Answer based on 72 reviews Features and Usability ### What are the key features of Erbon Hospitality? Erbon Hospitality includes core hotel management features like reservations management, check-in and check-out management, front desk management, and housekeeping management. Reviewers also highlight reporting and analytics, channel management with GDS/OTA integration, and multi-property access as differentiators, especially for daily operations and managing multiple hotels from one login. Answer based on 38 reviews Overview ### How well does Erbon Hospitality handle hotel management? Erbon Hospitality handles daily hotel management well with an intuitive PMS, core operations tools, and multi-property access. Hotel teams often mention reservations, check-in, check-out, rates, and dashboards as easy to manage, though advanced features can take more training and smaller properties may find pricing harder to justify. Answer based on 19 reviews Integrations ### Which third-party tools and platforms does Erbon Hospitality integrate with? Erbon Hospitality integrates with Omnibees for reservations, availability, rates, and automated booking flows; Siigo for accounting and invoicing; MyHotel for guest review handling; and Parity Rate for automatic reservation loading. Official catalog listings also include Hotel Link, Profitroom, and RoomCloud, bringing the total to 7 platforms. Answer based on 17 reviews Getting Started and Support ### What training and onboarding options does Erbon Hospitality offer? Erbon Hospitality provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person and live online training can support guided setup, while documentation and videos give users written and visual reference materials for self-paced learning and review. Answer based on 4 reviews Getting Started and Support ### What customer support options does Erbon Hospitality offer, and how do users rate the experience? Erbon Hospitality offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as attentive, clear, and fast, especially during onboarding and routine questions, but some report slow message responses, bureaucratic ticket handling, and unresolved issues that make phone contact feel more effective. Answer based on 19 reviews Features and Usability ### How good are the reports in Erbon Hospitality? Erbon Hospitality offers useful hotel reports for operations and administration, with many teams valuing report variety and practical financial views. Front desk staff and managers often find reporting helpful, but some properties mention missing report types, data inconsistencies, and print formatting issues that can limit deeper analysis. Answer based on 19 reviews ## Features AI summary Based on 2,081 Reservations reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) Erbon Hospitality supports all three of the features reviewers value most: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses manage guest bookings accurately, keep availability up to date across properties, and accept reservations through online channels, allowing teams to improve occupancy management and deliver a smoother booking experience. Calendar Management 4.9 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.7 (41) 73.17% of 41 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 4.6 (34) 55.88% of 34 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage GDS/OTA Integration 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Reservations Management 4.8 (45) 84.44% of 45 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Erbon Hospitality 56 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Catering Management: Manage catering operations/processes - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Email Templates: Pre-made examples and templates for emails - Event Scheduling: Plan an event's time and location - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Single Property: One location - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.6 (72) 4.6 Based on 72 reviews ## Pricing Value for money 4.7 (68) ### Starting price Free trial available Value for money 4.7 (68) 4.7 Based on 68 reviews ## Integrations [ Hotel Link](https://www.capterra.com/p/128749/Hotel-Link-Solutions/)[ RoomCloud](https://www.capterra.com/p/215415/RoomCloud/)[ Siigo](https://www.capterra.com/p/209269/Siigo/)[ Profitroom](https://www.capterra.com/p/181628/Profitroom-Booking-Engine/)[ Omnibees](https://www.capterra.com/p/152803/Omnibees/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (71) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (71) 4.6 Based on 71 reviews ## User reviews Overall rating 4.8 Based on 72 reviews Filter by rating 5(55) 4(16) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RS Rubens S. Recpcionista Hospitality ### "Execelente " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 September 19, 2025 Experiência ótima comparando com outros sistemas de hotelaria, muito prático e rápido. o Erbon é uma excelente opção para quem busca um sistema de gestão hoteleira com bom equilíbrio entre funcionalidades, facilidade de uso Pros Sistema não deixar cometer erros, sempre avisa para corrigir. Gostei da praticidade e organização do sistema Erbon, que facilita a gestão do meu negócio. Cons Algumas funcionalidades são lentas: operações específicas ou cargas de tela demoram, o que atrasa fluxos. Suporte por mensagem às vezes é lento ou menos eficaz que por telefone Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Cristiane D. Analista de Performance RM Hospitality ### "Ótimo sistema" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2025 O sistema é prático, tem bons relatórios, é intuitivo e completo. Realmente o fator multiempresa facilita muito o dia a dia. Acho fácil de trabalhar. Pros O sistema é intuitivo, prático e tem a função multiempresa (acesso a vários hotéis de uma rede no mesmo login). Cons O menu suspenso na tela, algumas vezes, pode atrapalhar um pouco a visualização de outros aplicativos em execução no computador. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KC Kaio Cesar B. Head Comercial e Desenvolvimento Leisure, Travel & Tourism ### "Excelente relação Custo x Benefício" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 22, 2025 Bom sistema, intuitivo e de fácil aprendizado. Como já dito, relação muito positiva e fácil de indicar para outros Hotéis, como temos feito. Pros Relação custo x benefício muito boa. Sistema muito intuitivo e com bom suporte, o que é sempre importante para dúvidas ou ajustes. Cons \--> Algumas discrepâncias em Relatórios. --> Suporte por WhatsApp muito bom, mas via contato telefônico (necessário nas vezes em que o suporte via WhatsApp não é suficiente. Switched from [TOTVS ERP](https://www.capterra.com/p/191104/TOTVS-BI/) Sistema muito falho, apesar da conceituada marca por trás. O programa era o THEX PMS - Totvs Alternatives considered [TOTVS ERP](https://www.capterra.com/p/191104/TOTVS-BI/) [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reasons for choosing Erbon Hospitality Relação custo x benefício muito bem feita da ERBON Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Gerência Hospitality ### "Muito bom, prático e eficiente!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2025 No mais é bem prático, e entrega o que precisamos para uma operação mais ágil.Os relátórios são o ponto forte, além das ferramentas de chck in e out que ajudam demais. Pros Ele é bem prático e fácil de usar, o menu de acesso com uma linguagem simples, que facilita o aprendizado de novos colaboradores. Cons Aprimorar a ferramenta da gestão de estoque, hoje precisamos lançar tudo de forma manual, com mais tecnologia vai facilitar nossa gestão do estoque. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MV Marcos Vinicius Silva N. Gerente Hospitality ### "Excelente ferramenta de gestão" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2025 O time Erbon sempre está presente para auxiliar nossos colaboradores de maneira rápida e eficaz, desde a implementação gravada para que possamos utilizar o material para treinar os colaboradores até o pós implementação com o time do helpdesk sempre a disposição! Pros O serviço de de maneira geral, desde a implementação até a execução do produto no dia a dia. A usabilidade é intuitiva e a precisão da ferramenta dificulta que o novo usuário cometa erros impedindo de continuar ações antes de corrigir o que está errado. Cons Algumas ferramentas que otimizariam o nosso trabalho não são inclusas no plano básico, temos que lançar os consumos manualmente na versão utilizada aqui na empresa. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BR Breno R. Recepcionista Hospitality ### "Avaliação Erbon por Breno 24/06/2025 " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 25, 2025 Muito agradável, o sistema funciona com facilidade em computadores simples, o layout simplificado e altamente ajustável cria uma experiência própria para cada usuário, permitindo adaptações e diferenciação de layout. Pros Simplicidade de operar, layout simples e prático, além disso é um sistema leve e quase totalmente livre de bugs. Cons A aba de relatórios poderia fornecer relatórios mais completos, com o estado de unidades, período de ocupação, lançamentos futuros e maior facilidade de extensão de diária via próprio Erbon. Switched from [Mini Hotel PMS](https://www.capterra.com/p/198407/Mini-Hotel-PMS/) A maior simplicidade do Erbon é mais atrativa e torna o tempo de treinamento de Recepcionistas bem mais curto visto que é uma plataforma extremamento user friendly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FF FLAVIO F. Assitente Administrativo Hospitality ### "Satisfeito, mas ajustável." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 23, 2025 como financeiro tenho uma rotina constante e no PMS acesso apenas para detalhes da reserva e dados do hospede. Pros Ferramenta dinâmica e fácil de usar no dia a dia, sendo do setor administrativo basicamente uso a aba financeiro como prioridade. Cons alguns relatórios não se ajustam na impressão precisando salvar e depois imprimir para assim conseguir o ajuste necessário. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS klebson S. reservas Hospitality ### "Sistema eficiente e prático " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 19, 2025 Já trabalho a algum tempo, cerca de 5 anos, em comparação ao nosso antigo PMS, valeu a pena a troca, por sua praticidade e entrega nos relatorios. Pros Forma clara e dinamica da sua funcionalidade, e sempre acontence atulaização, o pessoal do suporte são muito atenciosos. Cons acredito que poderia melhorar a abertura das paginas, ou seja, mais rapido, sinto um pouco de dificuldade na hora de abrir algumas paginas. Switched from [Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/) pelo fato do erbon oferrcer algumas foncionlaidades que o anterior não entregava Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JC Juan Camilo T. RECEPCION Hospitality ### "buena plataforma" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 7, 2025 muy buena, excelente servicio referente a reservas y hospitalidad Pros facilidad de uso, variedad de opciones para mejorar el servicio hacia los huespedes Cons subir documentos a la plataforma, debido a que toca subir uno por uno, y en ocaciones on hasta cinco o mas archivos Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NH Nina H. gerente aeb Hospitality ### "interface intuitiva" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2025 Em todos os hoteis que trabalho, usam Erbon, muito facil de usar, no começo, mesmo sem treinamento conseguia usar o programa. Pros interface muito intuitiva, layout agradável Cons as vezes para trocar de um hotel para outro demora e o nome do hotel antigo ainda fica mesmo tendo carregado as informações novas Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/229216/Erbon/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hostaway vs Erbon Hospitality](https://www.capterra.com/compare/152433-229216/Hostaway-vs-Erbon) [Hotelizer vs Erbon Hospitality](https://www.capterra.com/compare/229216-251146/Erbon-vs-Hotelizer-PMS)