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Pros
Excellent leadership and customer service with AF and never had an issue with the reliability and availability of our integrations.
Great documentation, very helpful and responsive customer support.
I loved the ease of implementation, including the documentation and available software, particularly with WooCommerce.
The integration with our organisation's Dynamics 365 platform was easy to achieve and the support provided was excellent as well as efficient and responsive.
Cons
The error message that came up, turns out we were on the wrong plan.
No spelling mistakes and need for self correction when filling in address.
Less time/effort/resources are spent fixing records that had been rejected by federal government systems due to incomplete/invalid addresses.
We have nothing to note as yet to complain about.
Showing Most Helpful
Showing 25 of 27 reviews
"It is doing a good job for some non-profits who need accurate addressing for postal."
Overall: The team have been super helpful with support for getting this working with CiviCRM
Pros: NZ product :-) We signed up when they were only doing NZ, which was all we needed then. Since then they have added a bucket load of new features which means we can also use this for US-based clients using CiviCRM
Cons: We had to build the integration for this to work with CiviCRM but that is not a complaint - just a fact of life.
"Owner of Bcooler"
Overall: I really need to communicate with Corporate decision makers. They make my life Hard Addressfinder makes my life Easier!
Pros: They certainly sort out the Wheat from the Chaff
Cons: Crisp and Clear Instructions. For so long I found myself if the JUNK box.
"Zero support"
Overall: Very bad, they can`t support their own product
Pros: Nothing as it doesn`t work, no one at addressfinder knows anything about the installation in a magento site
Cons: My developer tried to install the international addressfinder in my magento store, he couldn`t get it to work and addressfinder told him they can`t help. What sort of company has zero support for their product. addressfinder thats who.
Vendor Response
"Excellent component that works well."
Overall: We use Address Finder in a number of custom applications. We have never had an issue or complaint from a customer.
Pros: Great Product. It just works as advertised!
Cons: We have had no problems with Address Finder.
"Great service and support"
Overall: We have been very happy, started with a trial and have just updated to a plan. It works really well and we are a Not-for-profit so very happy with special rates
Pros: Very easy to use and great support. Staff find it very easy to use
Cons: We have not found anything we don't like about this product
"Great product"
Pros: AddressFinder was quick and easy to set up and does a great job at verifying addresses world wide on our checkout
Cons: The error message that came up, turns out we were on the wrong plan.
"Excellent solution to verifying Australian Addresses"
Overall: very happy
Pros: great documentation, very helpful and responsive customer support. The integration also works with many different platforms. I am happy that they have developed a gravity forms integration option.
Cons: I think the low end tier pricing could be better if it allowed a higher rate of looks up included in it.
"Industry Leading Addressing service"
Pros: Highly accurate and always current data, packaged in a solution that is easy to consume. Excellent leadership and customer service with AF and never had an issue with the reliability and availability of our integrations.
Cons: There is nothing that comes to mind, the software and service is excellent.
"Good product - saves time and increases conversions "
Pros: Easy to use and the integration was easy with Woocommerce
Cons: Can't really think of any as it's a pretty straightforward product.
"Great Product"
Overall: Great experience
Pros: Easy to use with quality results. Great customer support whenever we've used it. Flexible plans that can scale up and down as needed.
Cons: Nothing to date that we've found that is not provided.
Vendor Response
"Highly integrated, responsive and accurate Australian address validation functionality"
Overall: New clients are onboarded faster using AddressFinder. As for existing clients, it is also easier to make changes to their addresses. Invoicing was also made easier as clients' addresses were always accurate and valid. Less time/effort/resources are spent fixing records that had been rejected by federal government systems due to incomplete/invalid addresses. As a result, the ROI was very high and all costs paid are recouped within a few months.
Pros: The integration with our organisation's Dynamics 365 platform was easy to achieve and the support provided was excellent as well as efficient and responsive. Once implemented, accessing addresses was fast and easy for users to learn to access. This provide various internal functions (eg, Finance, Marketing, Customer Experience Team, etc) with the knowledge that clients addresses were accurate at all times. Lastly, it also ensured that time/resources were not wasted when uploading records to a federal government's systems (ie, to fix records that had been rejected on the basis that addresses were incomplete/inaccurate/etc).
Cons: I cannot think of anything that I don't like about this software.
Vendor Response
"Perfect Solution for quickly adding a clients address details to any online form. "
Overall: Filling in Quotes can be tiresome for clients and even lead to a strong bounce rate from the online Quote forms. Having address details auto fill data from a few keystrokes and easy selection of client address from pull down menu addresses one of the main concerns for clients. 1. Client Effort is minimised. Furthermore, - No spelling mistakes and need for self correction when filling in address - Addresses will be more accurate This is a great implementation for any Online Form that requires an address from a client or user.
Pros: Easy to implement, support service was free and friendly the whole way through making it a stress free implementation.
Cons: Would likely rely on customer service per installation as i perform the task infrequently across a number of websites. However the support is so fast and helpful its really better than even doing it all on my own anyway.
Vendor Response
"Awesome System - Awesome Support"
Overall: The support has been excellent, the team responded quickly to my query, and even within a day had deployed a minor bug fix to there system, which I found incredibly fortunate for.
Pros: I loved the ease of implementation, including the documentation and available software, particularly with WooCommerce. We faced daily errors with Australia Post address errors via the API, delivery errors and incomplete addresses. I researched and found AddressFinder and tested and then implemented to production and we have seen a major reduction in these address problems, which is fantastic for our business, and work flow. We are a small growing business, and this solution fits for purpose for us, and my customers.
Cons: Not much! It is pretty good out of the box.
"Great Product for Address Validation"
Pros: ease of implementation, great service , good team
Cons: an app for shopify would be nice , however this is not practical on the shopify side
"AddressFinder"
Overall: Data is accurate
Pros: Has reduced the amount of incorrect or doubled up addresses entered into our CRM
Cons: Only web base integration not via API, have the option to use directly into the CRM would be helpful
Vendor Response
"well working product"
Overall: Easy to set up and works very well. Support is great if required.
Pros: It works well for NZ and Australia including PO boxes.
Cons: There is nothing to complain about except maybe the price could be lower.
"Great support"
Pros: Out team have found it quick and easy to integrate AddressFinder into our address verification process. When faced with a recent issue the support was lightning fast at identifying the cause and providing a detailed and clear explanation outlining the easy change we needed to fix our issue...great service
Cons: We have nothing to note as yet to complain about
"Serves the purpose"
Pros: Verified addresses that takes away manual mistakes in addresses, widget is also handy that get you get going quickly.
Cons: JavaScript's integration could be better in form of NPM package.
Vendor Response
"Essential Service"
Overall: Automation and accuracy of customer details
Pros: This software is critical to our business flow. It ensures our customer address data is accurate as our systems are automated
Cons: Nothing. The support is amazing and is setup how we need it it for our location
Vendor Response
"Great customer support!"
Overall: The customer support went above and beyond!
Pros: The geolocation works really well with Australian addresses! I had used google places api before and it wasn't picking up unit numbers of some addresses which made it kind of unusable. The best part was the support! Matt was fantastic, and helped me implement address finder into my website!
Cons: It is more expensive then other options (Google Places), but probably worth it due to its accuracy. It still has WIP integrations with popular form software, which means I need help getting it set up as a non-technical user (gravity forms in this case).
"Easy to use"
Pros: Anything that makes completing an on-line form easier has got to be good! Many of our long-term customers have commented that it's so much easier since we implemented Address Finder on our new website.
Cons: I haven't had any issues to date.
"Integration with our application"
Pros: Software was easy to integrate and get something running easily. Good structured addresses that we could use, including the unique identifiers
Cons: Not being able to find all addresses and some addresses not having GNAF ids
"Good product"
Overall: Really good, will use it on our other websites in the future.
Pros: Easy to install and apply on our Magento 2 system.
Cons: Nothing found yet. Maybe they should give some discounts for long-time customer :)
"Best Set Up Support Ever"
Overall: Worked with MANY software providers over the years, never with one that was so focussed on fixing set up issues.
Pros: Support at set up was amazing even with our challenging integration requirements. No problem was too much until it worked 100%. Then they checked in after a week to confirm it was all still good.
Cons: Had a few addresses that didn't match - new estates - but dont think that is their fault....
"Easy and Reliable"
Overall: Simple, straight forward.
Pros: We needed something simple to verify addresses that we had already gathered for a mail out. Address Finder created exactly what we needed. Simple and easy to use
Cons: Nothing comes to mind. Overall we only use a simple feature that hasn't go a downside.