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Addressfinder

Reviews of Addressfinder

4.7 (27)
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Pros

  • Excellent leadership and customer service with AF and never had an issue with the reliability and availability of our integrations.

  • Great documentation, very helpful and responsive customer support.

  • I loved the ease of implementation, including the documentation and available software, particularly with WooCommerce.

  • The integration with our organisation's Dynamics 365 platform was easy to achieve and the support provided was excellent as well as efficient and responsive.

Cons

  • The error message that came up, turns out we were on the wrong plan.

  • No spelling mistakes and need for self correction when filling in address.

  • Less time/effort/resources are spent fixing records that had been rejected by federal government systems due to incomplete/invalid addresses.

  • We have nothing to note as yet to complain about.

Showing Most Helpful

Showing 25 of 27 reviews

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Peter D. avatar
Peter D.
Owner
Farming, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 1, 2023

"It is doing a good job for some non-profits who need accurate addressing for postal."

Overall: The team have been super helpful with support for getting this working with CiviCRM

Pros: NZ product :-) We signed up when they were only doing NZ, which was all we needed then. Since then they have added a bucket load of new features which means we can also use this for US-based clients using CiviCRM

Cons: We had to build the integration for this to work with CiviCRM but that is not a complaint - just a fact of life.

Ivan G.
owner
Food & Beverages, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 28, 2025

"Owner of Bcooler"

Overall: I really need to communicate with Corporate decision makers. They make my life Hard Addressfinder makes my life Easier!

Pros: They certainly sort out the Wheat from the Chaff

Cons: Crisp and Clear Instructions. For so long I found myself if the JUNK box.

Switched From: Anymail finder and RocketReach
Reasons for Switching to Addressfinder: Better results with Addressfinder and more options
Peter C.
Owner
Automotive, Self-employed
Used the software for: I used a free trial
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
September 21, 2024

"Zero support"

Overall: Very bad, they can`t support their own product

Pros: Nothing as it doesn`t work, no one at addressfinder knows anything about the installation in a magento site

Cons: My developer tried to install the international addressfinder in my magento store, he couldn`t get it to work and addressfinder told him they can`t help. What sort of company has zero support for their product. addressfinder thats who.

Vendor Response

By Addressfinder on November 7, 2024
Hi Peter, Thank you for sharing your feedback. I’m sorry to hear that we didn’t meet your expectations regarding integration support for your Magento website. I completely understand your concerns. After reviewing our responses, I can confirm that the support you received fell short. Our service currently lacks support for international addresses within Magento, and I apologise for the incorrect information you were given. We’ve taken your feedback seriously and will use it as a learning opportunity. I can also confirm that we’ll be prioritising development to enhance our Magento plugin with international datasets. To clarify things: - The Addressfinder plugin for Magento is currently limited to only use NZ and AU address data. - It’s in our pipeline for next year to improve this plugin and include international address data. Please feel free to reach out if there’s anything further we can assist you with. Thank you, Ronja Customer Experience Manager at Addressfinder
conrad Z.
PM
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 23, 2024

"Excellent component that works well."

Overall: We use Address Finder in a number of custom applications. We have never had an issue or complaint from a customer.

Pros: Great Product. It just works as advertised!

Cons: We have had no problems with Address Finder.

Lisa P.
Finance Reporting Manager
Health, Wellness and Fitness, 11-50 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 29, 2024

"Great service and support"

Overall: We have been very happy, started with a trial and have just updated to a plan. It works really well and we are a Not-for-profit so very happy with special rates

Pros: Very easy to use and great support. Staff find it very easy to use

Cons: We have not found anything we don't like about this product

Deanne M.
Digital Director
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 25, 2024

"Great product"

Pros: AddressFinder was quick and easy to set up and does a great job at verifying addresses world wide on our checkout

Cons: The error message that came up, turns out we were on the wrong plan.

James M.
IT Manager
Information Technology and Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 15, 2023

"Excellent solution to verifying Australian Addresses"

Overall: very happy

Pros: great documentation, very helpful and responsive customer support. The integration also works with many different platforms. I am happy that they have developed a gravity forms integration option.

Cons: I think the low end tier pricing could be better if it allowed a higher rate of looks up included in it.

Reasons for Choosing Addressfinder: Great documentation, support, clarity and also advertised support for gravity forms
Duncan M.
Head of Delivery
Banking, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 23, 2023

"Industry Leading Addressing service"

Pros: Highly accurate and always current data, packaged in a solution that is easy to consume. Excellent leadership and customer service with AF and never had an issue with the reliability and availability of our integrations.

Cons: There is nothing that comes to mind, the software and service is excellent.

Reasons for Switching to Addressfinder: Consistency of approach and quality of product
Karolina V.
brand manager
Consumer Goods, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
March 15, 2023

"Good product - saves time and increases conversions "

Pros: Easy to use and the integration was easy with Woocommerce

Cons: Can't really think of any as it's a pretty straightforward product.

Jeremy B. avatar
Jeremy B.
CEO
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 27, 2022

"Great Product"

Overall: Great experience

Pros: Easy to use with quality results. Great customer support whenever we've used it. Flexible plans that can scale up and down as needed.

Cons: Nothing to date that we've found that is not provided.

Reasons for Choosing Addressfinder: Easy to implement and great support

Vendor Response

By Addressfinder on May 12, 2022
Hi Jeremy, thank you very much for the positive feedback. It is awesome to hear that you have found the integration to be easy and have received great support from us. Thank you again and we are grateful to have you as a valued customer.
Michael J.
Business Systems & Analytics Manager (Acting)
Mental Health Care, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 9, 2022

"Highly integrated, responsive and accurate Australian address validation functionality"

Overall: New clients are onboarded faster using AddressFinder. As for existing clients, it is also easier to make changes to their addresses. Invoicing was also made easier as clients' addresses were always accurate and valid. Less time/effort/resources are spent fixing records that had been rejected by federal government systems due to incomplete/invalid addresses. As a result, the ROI was very high and all costs paid are recouped within a few months.

Pros: The integration with our organisation's Dynamics 365 platform was easy to achieve and the support provided was excellent as well as efficient and responsive. Once implemented, accessing addresses was fast and easy for users to learn to access. This provide various internal functions (eg, Finance, Marketing, Customer Experience Team, etc) with the knowledge that clients addresses were accurate at all times. Lastly, it also ensured that time/resources were not wasted when uploading records to a federal government's systems (ie, to fix records that had been rejected on the basis that addresses were incomplete/inaccurate/etc).

Cons: I cannot think of anything that I don't like about this software.

Reasons for Choosing Addressfinder: AddressFinder was chosen on the basis that their address repository was regularly updated and knowing that they already worked with a number of government agencies our organisation also dealt with. Moreover, our initial estimates pointed at a high ROI and shorter timeframe to recoup costs.

Vendor Response

By Addressfinder on May 12, 2022
Hi Michael, thank you very much for such detailed and positive feedback. It is fantastic to hear that you were well supported through the integration process and to hear about the benefits you have found AddressFinder has brought your organisation. We are very grateful to have you as a valued customer :)
shane T.
Web Developer
Information Technology and Services, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 12, 2022

"Perfect Solution for quickly adding a clients address details to any online form. "

Overall: Filling in Quotes can be tiresome for clients and even lead to a strong bounce rate from the online Quote forms. Having address details auto fill data from a few keystrokes and easy selection of client address from pull down menu addresses one of the main concerns for clients. 1. Client Effort is minimised. Furthermore, - No spelling mistakes and need for self correction when filling in address - Addresses will be more accurate This is a great implementation for any Online Form that requires an address from a client or user.

Pros: Easy to implement, support service was free and friendly the whole way through making it a stress free implementation.

Cons: Would likely rely on customer service per installation as i perform the task infrequently across a number of websites. However the support is so fast and helpful its really better than even doing it all on my own anyway.

Vendor Response

By Addressfinder on May 17, 2022
Hi Shane, thank you so much for your kind words. We are glad to hear that you have received quick and helpful support, and that you are finding benefits from using AddressFinder. Thank you again, we really appreciate you leaving a review for us.
Matthew G.
Owner
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 1, 2022

"Awesome System - Awesome Support"

Overall: The support has been excellent, the team responded quickly to my query, and even within a day had deployed a minor bug fix to there system, which I found incredibly fortunate for.

Pros: I loved the ease of implementation, including the documentation and available software, particularly with WooCommerce. We faced daily errors with Australia Post address errors via the API, delivery errors and incomplete addresses. I researched and found AddressFinder and tested and then implemented to production and we have seen a major reduction in these address problems, which is fantastic for our business, and work flow. We are a small growing business, and this solution fits for purpose for us, and my customers.

Cons: Not much! It is pretty good out of the box.

Reasons for Choosing Addressfinder: Specific functionality that was able to be implemented to WooCommerce.
Paul T.
Project Manager
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 25, 2021

"Great Product for Address Validation"

Pros: ease of implementation, great service , good team

Cons: an app for shopify would be nice , however this is not practical on the shopify side

Reasons for Choosing Addressfinder: location for Australian addresses
Stephen S.
Technical Operations manager
Real Estate, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 22, 2021

"AddressFinder"

Overall: Data is accurate

Pros: Has reduced the amount of incorrect or doubled up addresses entered into our CRM

Cons: Only web base integration not via API, have the option to use directly into the CRM would be helpful

Vendor Response

By Addressfinder on June 23, 2021
Thanks for the review and we are glad to hear you have improved data accuracy as a result of using the service. We do actually provide access to the services via direct API but this feature is not available on the Free Plan. Get in touch with us at support@addressfinder.com.au and we can provide you with access to the direct APIs.
sigi K.
it person
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 22, 2021

"well working product"

Overall: Easy to set up and works very well. Support is great if required.

Pros: It works well for NZ and Australia including PO boxes.

Cons: There is nothing to complain about except maybe the price could be lower.

Reasons for Switching to Addressfinder: Not all addresses were covered with google.
David S.
IT Manager
Wholesale, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
November 16, 2021

"Great support"

Pros: Out team have found it quick and easy to integrate AddressFinder into our address verification process. When faced with a recent issue the support was lightning fast at identifying the cause and providing a detailed and clear explanation outlining the easy change we needed to fix our issue...great service

Cons: We have nothing to note as yet to complain about

Perdeep S.
Senior Developer
Biotechnology, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
2.0
Features
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
June 22, 2021

"Serves the purpose"

Pros: Verified addresses that takes away manual mistakes in addresses, widget is also handy that get you get going quickly.

Cons: JavaScript's integration could be better in form of NPM package.

Vendor Response

By Addressfinder on June 23, 2021
Hi Perdeep, thank you very much for your review. Our team will look into NPM package options. Should you have any questions about the development of this in the future, please get in touch with our support.
Anthony K.
GM
Retail, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 27, 2022

"Essential Service"

Overall: Automation and accuracy of customer details

Pros: This software is critical to our business flow. It ensures our customer address data is accurate as our systems are automated

Cons: Nothing. The support is amazing and is setup how we need it it for our location

Vendor Response

By Addressfinder on May 12, 2022
Hi Anthony, thank you very much for such positive feedback. We are delighted to hear that we have helped you improve your business flow and customer experience. Thank you again for your review and for choosing AddressFinder for your address verification needs.
Richard P.
Marketing Manager
Marketing and Advertising, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 27, 2022

"Great customer support!"

Overall: The customer support went above and beyond!

Pros: The geolocation works really well with Australian addresses! I had used google places api before and it wasn't picking up unit numbers of some addresses which made it kind of unusable. The best part was the support! Matt was fantastic, and helped me implement address finder into my website!

Cons: It is more expensive then other options (Google Places), but probably worth it due to its accuracy. It still has WIP integrations with popular form software, which means I need help getting it set up as a non-technical user (gravity forms in this case).

Reasons for Switching to Addressfinder: This software was much more accurate.
Linda B.
Operations Manager
Food & Beverages, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 22, 2021

"Easy to use"

Pros: Anything that makes completing an on-line form easier has got to be good! Many of our long-term customers have commented that it's so much easier since we implemented Address Finder on our new website.

Cons: I haven't had any issues to date.

Philip W.
Dev Manager
Health, Wellness and Fitness, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Features
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
June 22, 2021

"Integration with our application"

Pros: Software was easy to integrate and get something running easily. Good structured addresses that we could use, including the unique identifiers

Cons: Not being able to find all addresses and some addresses not having GNAF ids

Andy C.
Web Developer
Retail, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 22, 2021

"Good product"

Overall: Really good, will use it on our other websites in the future.

Pros: Easy to install and apply on our Magento 2 system.

Cons: Nothing found yet. Maybe they should give some discounts for long-time customer :)

Andrew D.
Marketing Manager
Financial Services, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 28, 2021

"Best Set Up Support Ever"

Overall: Worked with MANY software providers over the years, never with one that was so focussed on fixing set up issues.

Pros: Support at set up was amazing even with our challenging integration requirements. No problem was too much until it worked 100%. Then they checked in after a week to confirm it was all still good.

Cons: Had a few addresses that didn't match - new estates - but dont think that is their fault....

Reasons for Choosing Addressfinder: Right from the first contact they seemed like good people to deal with.
Callan W.
Owner
Construction, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 29, 2021

"Easy and Reliable"

Overall: Simple, straight forward.

Pros: We needed something simple to verify addresses that we had already gathered for a mail out. Address Finder created exactly what we needed. Simple and easy to use

Cons: Nothing comes to mind. Overall we only use a simple feature that hasn't go a downside.

Reasons for Choosing Addressfinder: They tailored their software to suit my needs.