--- title: "Wing Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Wing the right Staffing Agency solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/229303/Wing/reviews/" page_type: "reviews" language: "en" --- Wing 4.8 (73) [View alternatives](https://www.capterra.com/p/229303/Wing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Wing Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews DS Demetrius S COOInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “We were able to quickly find a high-quality candidate who matched our needs, and the recruitment team was responsive and easy to work with throughout the process.“ July 21, 2026 NM Nate M CIOConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “One thing that never really made sense to me was why the wing person would receive U.S. holidays and local holidays“ June 24, 2026 Buck R Head of SalesInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “He proactively asks for priorities, clarity on assigned projects and consistently and continually updates me on progress. When he sees opportunities to improve what we're trying to achieve, he makes suggestions. “ December 23, 2025 KH Keith H VP of Customer EngagementMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: 1-2 years. “We did not have the opportunity to interview our Wing employees before they joined our program. “ January 13, 2026 KH Keith H VP of Customer EngagementMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: 1-2 years. “Wing Assistant provided us a budget friendly option compared to either hiring for 2nd and 3rd shirt or reconfiguring the hours of our existing team.“ January 13, 2026 HE Heather E FounderFinancial Services, Self-employedUsed the software for: 1-2 years. “My negatives were limited to my own circumstances with respect to being too busy to design and structure assignments.“ December 3, 2024 Marysa C Associate Brand LeadMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “From onboarding to day-to-day work, the experience has been smooth and reliable, which made it easy for us to expand and bring on additional virtual assistants over time.“ December 31, 2025 Michael H CEOComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “Not transparent about the background of the EAs, won't let you interview or assess skills and culture fit.“ July 13, 2024 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shelly H. CEO Management Consulting Used the software for: 6-12 months ### "Results driven VA company to help you grow your bottom line with plenty of ROI" September 26, 2022 5.0 Wing is the solution for any business that is considering outsourcing tasks and projects that want reliability, efficiency, and results. I could not imagine operating my company without using Wing for our daily business operation which has helped our company to significantly thrive. Pros Ease of use - the dashboard is at a glance and easy to update/view Cons I enjoy the software and it suits my needs. Review Source Response from Wing Assistant February 15, 2023 Hi Shelly, Thank you so much for taking the time to write this review! We're glad that the dashboard was easy to use and suited your needs, and we're thrilled to have significantly helped your business thrive. We're a results-driven VA company that provides reliable, efficient, and results-oriented solutions for outsourcing tasks and projects, and we're proud to have contributed to your business's success. We appreciate your feedback and are grateful for your choice of Wing as your virtual assistant provider :) All the best, Wing Team KS Kelleigh S. Owner Retail Used the software for: 2+ years ### "2+ years in and Wing is a reliable extension of our team " November 8, 2025 5.0 About two and a half years ago, our company decided to try a virtual customer service team for the first time. We were initially hesitant about whether an offshore team could deliver the level of service our customers expect, but after evaluating several providers, we chose Wing — and it’s turned out to be one of our best decisions. Wing paired us with an exceptional Customer Service Manager who communicates clearly, handles complex situations with professionalism, and actively participates in our team meetings. She genuinely feels like part of our in-house team. We also appreciate how Wing supports and values their team members. It’s clear they care as much about their staff’s well-being as they do about client success — and that mindset shows through in the quality of service we receive. Pros \- Consistently professional communication and service from the entire Wing team. - Excellent quality of matching between clients and virtual assistants — they took time to understand our needs and paired us perfectly. - Our VA, \[sensitive content hidden\], is thorough, detail-oriented, and feels like a true extension of our in-house team. - Outstanding support from our senior customer service manager, \[sensitive content hidden\], who genuinely cares about both our experience and his team’s well-being. - Wing demonstrates a rare balance of professionalism, empathy, and follow-through that makes remote collaboration easy and effective. Cons Honestly, I expected to have issues with a remote partnership, but I have nothing to note here — the experience has been smooth, consistent, and well-managed thus far! Review Source NB Natasha B. Ceo Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Avoid unless you want bad Glassdoor reviews from underperforming contractors " May 16, 2023 1.0 Bad. Very, very bad. The assistant that got matched with us went rogue and wrote a Glassdoor review to personally attack the \[sensitive content hidden\] of our company.The experience was probably the worst experience I’ve had with a vendor. Ever. Pros I like the fact that that they hire for you. Our account manager took our feedback and adapted after the first match wasn’t a fit which we appreciated. Cons The model doesn’t allow you to select the person you hire. This means that it’s very unlikely there will be a good match. Review Source Response from Wing Assistant May 18, 2023 Hi Natasha, Thank you for your feedback! We appreciate the time you took to give an assessment of your first assistant's performance. Wing prides itself in matching business leaders with talent that suits their needs perfectly, and giving feedback helps in the process. We have rigorous selection criteria ensuring that the assistants we hire are up to the task of fitting into existing workflows and team cultures. Our assistants are people who want to help build the companies they join. As such, it is puzzling and sad to hear that you have had this experience. Criticizing a company baselessly on a review site isn't honest and professional conduct. Upon reviewing our records, though, we couldn't find a report that matched the incident described. Please feel free to reach out to your Client Success Manager to let us know more details about the incident - we would love to collaborate with you and see how we can be helpful beyond the service agreement. All the best, Wing Team JN Julie N. CEO Computer & Network Security Used the software for: 1-2 years ### "Low cost effective offshore EAs and ops support" November 25, 2025 5.0 Working with Wing has been an outstanding experience. Their communication is clear, proactive, and always professional, and they’ve truly become an extension of our team. Everyone is easy to work with, highly reliable, and consistently delivers quality work. Although the team is based in the Philippines, we’ve had zero issues with time differences—scheduling calls has been seamless, and the overnight workflow has been a huge benefit. We can hand off tasks at the end of our U.S. workday and wake up to completed work the next morning. Pros If you’re looking for strong operational support with excellent communication, dependable turnaround, and a team that integrates smoothly into your workflow, I highly recommend Wing. Cons Working with Wing has been an excellent experience. Their team in the Philippines communicates clearly, integrates seamlessly into our workflow, and truly feels like an extension of our company. We’ve had zero issues with time differences—calls are easy to schedule, and handing off tasks at the end of our U.S. day means we wake up to completed work. The only downside is that it can take some time to find the right staff match, but once in place, the support is fantastic. Overall, Wing has been reliable, efficient, and a meaningful boost to our operations. Review Source RK Roy K. Physician Hospital & Health Care Used the software for: 1-2 years ### "WingAssistant is a great source of virtual, off shore assistants." October 3, 2025 5.0 Overall excellent. I think the happiest users are ones where you have very clear ideas of what you want accomplished, easy to follow instructions, and a committment to ongoing communication in the early stages to ensure continued great outcomes and results. Reading minds is very difficult, at least for me - so make sure you know what you want, and communicate with your virtual overseas team to ensure the best results. Pros Excellent onboarding process, my assistants work as promised. I did have to communicate a lot at the beginning, but I think that's normal. Cons None, I have no negative things to say about Wing Assistant. My manager and my team take direction well. Review Source OM Oscar M. Sr Partner Marketing and Advertising Used the software for: 1-2 years ### "Flexible, Reliable Partner for Quality Digital Marketing Talent" December 22, 2025 5.0 Wing Assistant has been a reliable partner for our digital marketing needs. Over the past two years, they’ve consistently delivered skilled professionals who fit our requirements and adapt to our workflows. Their flexibility and responsiveness stand out—they work with us to ensure the right fit and quickly address any challenges. Overall, Wing has helped us scale effectively while maintaining quality and process integrity. Pros Quality talent across the skills we need. Wing consistently sourced capable digital marketing professionals with the range of expertise our team requires. Works within our systems and processes. Their people integrated into our workflows as true team members—not just task-based contractors. Flexible and adaptable. Wing collaborated with us to find the right fit and was responsive and accommodating when a replacement was needed. Cons Time zone alignment can be tricky. Depending on the resource’s location, scheduling and real-time collaboration may require some adjustment. Initial onboarding takes effort. While Wing provides great talent, integrating them into our systems and processes requires a bit of upfront training. Review Source KH Keith H. VP of Customer Engagement Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Partnering with Wing Assistant" January 13, 2026 5.0 We had an overall positive experience with Wing from the beginning. We were assigned our Wing teammates within 2 weeks of signing up. They integrated into our system seamlessly and did a great job of communicating throughout the program. We never experienced any service or coverage issues throughout the program. Pros We partnered with Wing Assistant to provide customer service coverage for our non-business hours. We needed coverage from 4:30 pm to 8:00 am M-F and 24-hour coverage on the weekends. Our Wing teammates provided this coverage without any interruption to support our basic business functions. They easily integrated into our tech stack making communication with our Wing teammates seamless. They did a tremendous job of supporting our customers and prospects throughout the entire partnership. Wing Assistant provided us a budget friendly option compared to either hiring for 2nd and 3rd shirt or reconfiguring the hours of our existing team. Cons We did not have the opportunity to interview our Wing employees before they joined our program. All three associates were tremendous, but in the future, it would be beneficial to have input. Review Source GJ Gabi J. Operations Director Construction Used the software for: 6-12 months ### " \[sensitive content hidden\] was Amazing! " December 29, 2025 5.0 We have gotten two VA's through wing and loved both of them! Wing does a great job placing assistants based on your needs! Pros We loved our experience with Wing. They placed \[sensitive content hidden\] to us as a BDR and he was FANTASTIC, a very quick learner and so coachable. Our customers only had great things to say about him and the support he offered. He was very communicative and easy to work with, we would've loved to keep him on if we could've! I recommend \[sensitive content hidden\] to anyone! Cons I wish it didn't take so long to get placed, it would be great if it only took like a week or even 10 days! Review Source DH David H. VP Finance Security and Investigations Used the software for: 1-2 years ### "Great experience with Wing" October 8, 2025 5.0 Reliable employees who are fluent in English, and can handle tasks with minimal supervision. They provide a cost-effective solution for our time consuming tasks that are necessary for our business to succeed. Pros We liked their skill level, ability to work independently, as well as their flexibility to take on new tasks and adjust when the needs of the business are changing. Cons Nothing - it has been a very positive experience. Their customer support handles any billing issues promptly. Review Source UO Ursula O. CMO Construction Used the software for: 2+ years ### "3 Wonderful Years with a Wing Virtual Assistant" October 31, 2025 5.0 My overall experience with Wing was excellent. Professional communication, consistent results, and a truly supportive partnership made working with them a pleasure from start to finish. Pros I really appreciated Wing’s ability to adapt to my business needs. They were flexible, responsive, and consistently reliable. My assistant always delivered high-quality work and made my day-to-day operations much smoother. Cons Honestly, there wasn’t anything I disliked about Wing. The only downside was having to let my assistant go due to company restructuring after an acquisition, which was a difficult decision because the service was outstanding. Review Source TJ TJ J. CEO Marketing and Advertising Used the software for: 1-2 years ### "Wing is amazing!" February 24, 2025 5.0 I enjoyed the experience with Wing very much. They were great to work with and would do it again.\[sensitive content hidden\] was an amazing assistant and highly recommend Wing to anyone. Cons Nothing. It was a pleasure to work with them and would do it again if the situation arrises. Review Source HE Heather E. Founder Financial Services Used the software for: 1-2 years ### "Positive experience despite poor management on my part" December 3, 2024 4.0 Positive, though aspirational. I engaged with Wing prematurely based on my own circumstances. I was able to gain value from the service, and greatly respect and enjoy the team members that I worked with. Unfortunately, I was too busy for too long to properly and thoroughly onboard my Wing assistant. When I'm in a better and more stable situation, I will definitely consider engaging Wing again. Pros Consistent and quick responsiveness. Strong ability to follow instructions. Cons Not much. My negatives were limited to my own circumstances with respect to being too busy to design and structure assignments. Review Source SK Steve K. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great VA company" October 28, 2024 5.0 Overall very positive experience, will use again. At the moment I can't justify the cost as I don't have enough tasks to keep them busy. Pros organized, efficient, friendly agents. Reasonable price. Cons some struggles with language fluency / phone call tasks, but overall language skills were good. Review Source VR Verified Reviewer CEO Human Resources Used the software for: Less than 6 months ### "Quality support and bring patience for a fast-evolving & enhancing business model..." December 20, 2021 4.0 This was the best VA experience I've had with the talent itself. There is a lot that is good and works with Wing. You can't beat the value of the service and support. Love the workflows and the idea of the kanban board. Given I had previously led a team in the Philippines, I was prepared for how to work with my VA and navigate cultural nuances to create a strong relationship. This is a fast-growing, ever evolving business. Be prepared to bring a bit of patience as the company learns, grows, and improves....and know the intent to create a good outcome is always there. As with all technology platforms, information security is critical and I would recommend taking a more conservative approach by creating separate log-ins for your VA (vs. using the credentials feature) and confirm they have current hardware and software. Neither of these are Wing callouts, rather personal recommendations. Pros The virtual assistant support was really strong, so they employ great VAs with a desire to serve and support. I was also impressed with the speed of support and their willingness to take on work of a wide-variety. I really had a great experience with my VA. It was easy to send tasks via email or text. You can also enter work into the platform itself. Love the concept of the kanban board, just needs some enhancements to make it as useful as it could be. The ability to build workflows in the platform was great....my VA was able to do a multi-step process, and execute it really well, the very first time because of the workflow feature. The value of what you get is really strong. The people of Wing have a high commitment level to serving and resolving any issues that arise. As a fast-growing and fast-evolving business, the approach to solving isn't always spot on or people on the ground aren't always aware of viable solutions, but it is 100% well intended...so if you don't get the resolution you want/need the first time, keep trying. Cons Wing needs a way to collect user feedback in real-time. The kanban board doesn't allow me as the user to close out an item. The interaction between the app and desktop can be a little spotty at times. The credentials feature in the Wing videos sounds more secure in the videos than it is in practice. This isn't the fault of Wing, as this feature is as secure as it could be. I would highly encourage users to set up their Wing VA with their own log-ins to various systems vs using this feature. Lastly, the Wing VAs are supposed to have minimum laptop and software requirements. Ask and confirm that is the case, as the latest software security measures won't work otherwise. Reason for choosing Wing Great value. Easy to manage. Review Source Response from Wing Assistant January 3, 2022 Hi there, Thank you so much for this in-depth and detailed review - your feedback is very helpful and greatly appreciated! Your software recommendations are very valuable, so we've already forwarded them to our Product Development team. It might take us a few months to incorporate all of them, but we will be working on it. Again, thanks a lot for taking the time to share your thoughts with us :) All the best, Wing Team DP Damon P. President/Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Wing rocks. \[sensitive content hidden\] rocks." August 1, 2023 5.0 \[sensitive content hidden\] helps keep me organized. My strength is being on stage with a microphone. \[sensitive content hidden\] makes up for all of my other deficiencies. Pros \[sensitive content hidden\] is awesome. She works through the night and is ALWAYS on top of every assignment I give her, even though we've never met. Cons I don't know that there's anything other than I enjoy face-to-face interactions, but I know that's not possible with a virtual assistant. Reason for choosing Wing Namely price point, and once I met \[sensitive content hidden\] (via zoom) I knew she was going to be great. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: Less than 6 months ### "Awesome Assistant that changed my life" May 24, 2023 5.0 Pros Calendar and emails being cleaned and organized every day Cons Not too much to state at this time. It has been an awesome experience and exactly what I needed. Review Source DM Dave M. Operations Director Religious Institutions Used the software for: 6-12 months ### "Great service for the price compared to others" October 31, 2023 5.0 My experience with Wing was great overall. Pros The price to value is great! The response time from support and my dedicate success manager was very fast. My VA was also responsive and easy to work with. Cons Training a VA can take time. Working with a virtual employee has a learning curve with it. If you are patient and willing to give it time. Review Source HF Hunter F. Marketing Manager Computer & Network Security Used the software for: Less than 6 months ### "Great value and easy to work with" January 17, 2024 4.0 It was pretty good. First time using a virtual assistant and definitely helped me to document tasks and procedures to help them to be performed by others. Pros They were very communicative. They have talent that is able to help at a reasonable cost. Cons The portal they had wasn't the best. It would have been great to meet from right within their portal, do calls. The adding/changing and editing of tasks wasn't the easiest either. Messages would just delete after you typed a whole message and then tried sending an attachment. That happened a time or two before I learned. Review Source EG Eli G. Solutions Architect Computer Software Used the software for: Less than 6 months ### "Great Software" October 28, 2022 5.0 Pros Wing saves our company time and has a great Customer Success team Cons sometimes there is a delay on the web when you try to add a task Review Source Response from Wing Assistant February 15, 2023 Hi Eli, Thank you for sharing your positive experience with Wing. We're glad to hear that our software has been a time-saver for your company and that our Customer Success team has provided excellent support. We're happy to announce the release of our new app version, which we're confident will address the delay issue you mentioned. If you still encounter any problems, please reach out to your dedicated Success Manager, and we'll promptly address them to ensure a smooth experience for you :) All the best, Wing Team HK Hannah K. CEO Public Relations and Communications Used the software for: Less than 6 months ### "Wing gave me Wings!" June 17, 2021 5.0 I LOVE LOVE LOVE WING. I only wish I had known about it sooner. I have never felt personally more productive--thanks to my dedicated VA. I appreciate her and WING very much! Pros I LOVE LOVE LOVE Wing! It changed my life. This is the best investment I made---because it's the closest thing to buying time. My dedicated virtual assistant is literally saving me time and energy. I am so grateful to her. I tried several VA platforms, and none compares to Wing. I was blown away by the level of customer support and service. I would HIGHLY recommend Wing to any busy professional. Cons It would be nice to have a internal task log that can be integrated seamlessly into existing project management systems. Currently there is a chat box only. Review Source Response from Wing Assistant October 8, 2021 Hi Hannah, Thanks so much for this amazing review - we love that you love us :) Also, we took note of your suggestion of improving our internal task log - it's on our product roadmap for the coming quarter! All the best, Wing Team AP Ammon P. Director Wholesale Used the software for: Less than 6 months ### "Awesome... No other word" September 28, 2022 5.0 Pros The team, from on boarding all the way through to the Virtual Assistant them self. Amazing Team, Amazing communication. Loving my new additions to the team! Cons Ease of use. It is "Male Proof" in how the website works and is operated. Review Source Response from Wing Assistant February 15, 2023 Hi Ammon, Thank you for taking the time to leave this review. We're glad to hear that you had an awesome experience working with our team, from onboarding to your new Virtual Assistant. We always strive to provide exceptional service and communication to our clients. We also appreciate your feedback on the ease of use of our website. We understand that simplicity and clarity are essential, and we'll take your feedback into consideration as we continue to improve our platform. Thank you for choosing Wing, and we're excited to continue supporting you and your business :) Best regards, Wing Team tH tim H. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Great sourcing of assistant!" September 18, 2023 5.0 Pros The assistant that we received is the best part of the service! Review Source JD Jose D. Owner Legal Services Used the software for: Less than 6 months ### "Excellent virtual assistant platform" June 12, 2023 5.0 Pros Wing found us a terrific virtual assistant really quickly based on our specifications. Their customer success team and online platform made onboarding and managing our assistant very easy. Cons No complaints at all. The service is excellent and we would use it again if the need arises. Review Source NC Nicholas C. Owner Graphic Design Used the software for: Less than 6 months ### "Absolutely brilliant to deal with. Highly recommend. " October 12, 2023 5.0 Brilliant! Pros Great communicators. Amazing to work with. Cons There aren't any cons with Wing.. The experience has been great! Review Source Marysa C. Associate Brand Lead Marketing and Advertising Used the software for: 6-12 months ### "10/10 Experience" December 31, 2025 5.0 My overall experience has been incredibly positive. Wing makes my job more efficient, provides great value for our budget, and is highly recommended. Pros What I like most about Wing is how seamless and impactful the support has been. From onboarding to day-to-day work, the experience has been smooth and reliable, which made it easy for us to expand and bring on additional virtual assistants over time. My assistant, \[sensitive content hidden\], has been a standout—she’s proactive, communicative, and consistently goes above and beyond to keep tasks moving efficiently. Having dependable support I can trust has made a meaningful difference in our productivity, and that level of quality is what makes Wing especially valuable to me. Cons I haven't had any challenges or issues. The process for onboarding was efficient, customer service is very responsive, and my VA, \[sensitive content hidden\], is a joy to work with. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Wing I felt that Wing had more experience than other tools I reviewed. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.