# Wing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Wing the right Staffing Agency solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/229303/Wing/reviews --- Wing 4.8 (70) [View alternatives](https://www.capterra.com/p/229303/Wing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Wing Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Buck R Head of SalesInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “He proactively asks for priorities, clarity on assigned projects and consistently and continually updates me on progress. When he sees opportunities to improve what we're trying to achieve, he makes suggestions. “ December 23, 2025 KH Keith H VP of Customer EngagementMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: 1-2 years. “We did not have the opportunity to interview our Wing employees before they joined our program. “ January 13, 2026 KH Keith H VP of Customer EngagementMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: 1-2 years. “Wing Assistant provided us a budget friendly option compared to either hiring for 2nd and 3rd shirt or reconfiguring the hours of our existing team.“ January 13, 2026 HE Heather E FounderFinancial Services, Self-employedUsed the software for: 1-2 years. “My negatives were limited to my own circumstances with respect to being too busy to design and structure assignments.“ December 3, 2024 Marysa C Associate Brand LeadMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “From onboarding to day-to-day work, the experience has been smooth and reliable, which made it easy for us to expand and bring on additional virtual assistants over time.“ December 31, 2025 Michael H CEOComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “Not transparent about the background of the EAs, won't let you interview or assess skills and culture fit.“ July 13, 2024 OM Oscar M Sr PartnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “Their flexibility and responsiveness stand out—they work with us to ensure the right fit and quickly address any challenges.“ December 22, 2025 NB Natasha B CeoElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: Less than 6 months. “The model doesn’t allow you to select the person you hire.“ May 16, 2023 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shelly H. CEO Management Consulting Used the software for: 6-12 months ### "Results driven VA company to help you grow your bottom line with plenty of ROI" September 26, 2022 5.0 Wing is the solution for any business that is considering outsourcing tasks and projects that want reliability, efficiency, and results. I could not imagine operating my company without using Wing for our daily business operation which has helped our company to significantly thrive. Pros Ease of use - the dashboard is at a glance and easy to update/view Cons I enjoy the software and it suits my needs. Review Source Response from Wing Assistant February 15, 2023 Hi Shelly, Thank you so much for taking the time to write this review! We're glad that the dashboard was easy to use and suited your needs, and we're thrilled to have significantly helped your business thrive. We're a results-driven VA company that provides reliable, efficient, and results-oriented solutions for outsourcing tasks and projects, and we're proud to have contributed to your business's success. We appreciate your feedback and are grateful for your choice of Wing as your virtual assistant provider :) All the best, Wing Team KS Kelleigh S. Owner Retail Used the software for: 2+ years ### "2+ years in and Wing is a reliable extension of our team " November 8, 2025 5.0 About two and a half years ago, our company decided to try a virtual customer service team for the first time. We were initially hesitant about whether an offshore team could deliver the level of service our customers expect, but after evaluating several providers, we chose Wing — and it’s turned out to be one of our best decisions. Wing paired us with an exceptional Customer Service Manager who communicates clearly, handles complex situations with professionalism, and actively participates in our team meetings. She genuinely feels like part of our in-house team. We also appreciate how Wing supports and values their team members. It’s clear they care as much about their staff’s well-being as they do about client success — and that mindset shows through in the quality of service we receive. Pros \- Consistently professional communication and service from the entire Wing team. - Excellent quality of matching between clients and virtual assistants — they took time to understand our needs and paired us perfectly. - Our VA, \[sensitive content hidden\], is thorough, detail-oriented, and feels like a true extension of our in-house team. - Outstanding support from our senior customer service manager, \[sensitive content hidden\], who genuinely cares about both our experience and his team’s well-being. - Wing demonstrates a rare balance of professionalism, empathy, and follow-through that makes remote collaboration easy and effective. Cons Honestly, I expected to have issues with a remote partnership, but I have nothing to note here — the experience has been smooth, consistent, and well-managed thus far! Review Source NB Natasha B. Ceo Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Avoid unless you want bad Glassdoor reviews from underperforming contractors " May 16, 2023 1.0 Bad. Very, very bad. The assistant that got matched with us went rogue and wrote a Glassdoor review to personally attack the \[sensitive content hidden\] of our company.The experience was probably the worst experience I’ve had with a vendor. Ever. Pros I like the fact that that they hire for you. Our account manager took our feedback and adapted after the first match wasn’t a fit which we appreciated. Cons The model doesn’t allow you to select the person you hire. This means that it’s very unlikely there will be a good match. Review Source Response from Wing Assistant May 18, 2023 Hi Natasha, Thank you for your feedback! We appreciate the time you took to give an assessment of your first assistant's performance. Wing prides itself in matching business leaders with talent that suits their needs perfectly, and giving feedback helps in the process. We have rigorous selection criteria ensuring that the assistants we hire are up to the task of fitting into existing workflows and team cultures. Our assistants are people who want to help build the companies they join. As such, it is puzzling and sad to hear that you have had this experience. Criticizing a company baselessly on a review site isn't honest and professional conduct. Upon reviewing our records, though, we couldn't find a report that matched the incident described. Please feel free to reach out to your Client Success Manager to let us know more details about the incident - we would love to collaborate with you and see how we can be helpful beyond the service agreement. All the best, Wing Team RK Roy K. Physician Hospital & Health Care Used the software for: 1-2 years ### "WingAssistant is a great source of virtual, off shore assistants." October 3, 2025 5.0 Overall excellent. I think the happiest users are ones where you have very clear ideas of what you want accomplished, easy to follow instructions, and a committment to ongoing communication in the early stages to ensure continued great outcomes and results. Reading minds is very difficult, at least for me - so make sure you know what you want, and communicate with your virtual overseas team to ensure the best results. Pros Excellent onboarding process, my assistants work as promised. I did have to communicate a lot at the beginning, but I think that's normal. Cons None, I have no negative things to say about Wing Assistant. My manager and my team take direction well. Review Source JN Julie N. CEO Computer & Network Security Used the software for: 1-2 years ### "Low cost effective offshore EAs and ops support" November 25, 2025 5.0 Working with Wing has been an outstanding experience. Their communication is clear, proactive, and always professional, and they’ve truly become an extension of our team. Everyone is easy to work with, highly reliable, and consistently delivers quality work. Although the team is based in the Philippines, we’ve had zero issues with time differences—scheduling calls has been seamless, and the overnight workflow has been a huge benefit. We can hand off tasks at the end of our U.S. workday and wake up to completed work the next morning. Pros If you’re looking for strong operational support with excellent communication, dependable turnaround, and a team that integrates smoothly into your workflow, I highly recommend Wing. Cons Working with Wing has been an excellent experience. Their team in the Philippines communicates clearly, integrates seamlessly into our workflow, and truly feels like an extension of our company. We’ve had zero issues with time differences—calls are easy to schedule, and handing off tasks at the end of our U.S. day means we wake up to completed work. The only downside is that it can take some time to find the right staff match, but once in place, the support is fantastic. Overall, Wing has been reliable, efficient, and a meaningful boost to our operations. Review Source OM Oscar M. Sr Partner Marketing and Advertising Used the software for: 1-2 years ### "Flexible, Reliable Partner for Quality Digital Marketing Talent" December 22, 2025 5.0 Wing Assistant has been a reliable partner for our digital marketing needs. Over the past two years, they’ve consistently delivered skilled professionals who fit our requirements and adapt to our workflows. Their flexibility and responsiveness stand out—they work with us to ensure the right fit and quickly address any challenges. Overall, Wing has helped us scale effectively while maintaining quality and process integrity. Pros Quality talent across the skills we need. Wing consistently sourced capable digital marketing professionals with the range of expertise our team requires. Works within our systems and processes. Their people integrated into our workflows as true team members—not just task-based contractors. Flexible and adaptable. Wing collaborated with us to find the right fit and was responsive and accommodating when a replacement was needed. Cons Time zone alignment can be tricky. Depending on the resource’s location, scheduling and real-time collaboration may require some adjustment. Initial onboarding takes effort. While Wing provides great talent, integrating them into our systems and processes requires a bit of upfront training. Review Source DH David H. VP Finance Security and Investigations Used the software for: 1-2 years ### "Great experience with Wing" October 8, 2025 5.0 Reliable employees who are fluent in English, and can handle tasks with minimal supervision. They provide a cost-effective solution for our time consuming tasks that are necessary for our business to succeed. Pros We liked their skill level, ability to work independently, as well as their flexibility to take on new tasks and adjust when the needs of the business are changing. Cons Nothing - it has been a very positive experience. Their customer support handles any billing issues promptly. Review Source UO Ursula O. CMO Construction Used the software for: 2+ years ### "3 Wonderful Years with a Wing Virtual Assistant" October 31, 2025 5.0 My overall experience with Wing was excellent. Professional communication, consistent results, and a truly supportive partnership made working with them a pleasure from start to finish. Pros I really appreciated Wing’s ability to adapt to my business needs. They were flexible, responsive, and consistently reliable. My assistant always delivered high-quality work and made my day-to-day operations much smoother. Cons Honestly, there wasn’t anything I disliked about Wing. The only downside was having to let my assistant go due to company restructuring after an acquisition, which was a difficult decision because the service was outstanding. Review Source GJ Gabi J. Operations Director Construction Used the software for: 6-12 months ### " \[sensitive content hidden\] was Amazing! " December 29, 2025 5.0 We have gotten two VA's through wing and loved both of them! Wing does a great job placing assistants based on your needs! Pros We loved our experience with Wing. They placed \[sensitive content hidden\] to us as a BDR and he was FANTASTIC, a very quick learner and so coachable. Our customers only had great things to say about him and the support he offered. He was very communicative and easy to work with, we would've loved to keep him on if we could've! I recommend \[sensitive content hidden\] to anyone! Cons I wish it didn't take so long to get placed, it would be great if it only took like a week or even 10 days! Review Source MB Margaux B. Senior Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Amazing Virtual Assistants" December 23, 2025 5.0 Exceptional! We love our assistants - they are very much an extension of our team. Our assistants manage their workload, time, and feedback very well. Pros We work with two assistants who are incredibly knowledgeable and go above and beyond to research industry best-practices to constantly evolve and improve their outputs. They check in through the day to let us know they're online and engaged. Cons Billing/ customer support is a bit slow to respond. We've had a bit of trouble attributing monthly bills to the proper brand and had to switch off autopay, which caused a bit of confusion. Review Source EZ Evan Z. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great resource" December 16, 2024 5.0 Very happy with the service and assigned assistant. Pros Easy interface. Great assistant. Increased overall productivity. Cons Early match did not work out. Took some time to find the right assistant. Review Source HE Heather E. Founder Financial Services Used the software for: 1-2 years ### "Positive experience despite poor management on my part" December 3, 2024 4.0 Positive, though aspirational. I engaged with Wing prematurely based on my own circumstances. I was able to gain value from the service, and greatly respect and enjoy the team members that I worked with. Unfortunately, I was too busy for too long to properly and thoroughly onboard my Wing assistant. When I'm in a better and more stable situation, I will definitely consider engaging Wing again. Pros Consistent and quick responsiveness. Strong ability to follow instructions. Cons Not much. My negatives were limited to my own circumstances with respect to being too busy to design and structure assignments. Review Source SK Steve K. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great VA company" October 28, 2024 5.0 Overall very positive experience, will use again. At the moment I can't justify the cost as I don't have enough tasks to keep them busy. Pros organized, efficient, friendly agents. Reasonable price. Cons some struggles with language fluency / phone call tasks, but overall language skills were good. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: 6-12 months ### "Exceptional VA and More" October 16, 2022 5.0 Wing has been a huge game changer for our business, helping us with traditional administrative work but also with growing our user base, reviewing our marketing efforts, engaging potential users via social media, and much more. Pros Wing provides a platform along with an exceptional Virtual Assistant. You get the combined benefit of working with a VA and the workflow benefits from their experience in effectively working with VAs. The results are exceptional. Cons I have nothing to complain about here, as Wing is very flexible in how you use their software when working with a VA. Review Source Response from Wing Assistant February 15, 2023 Hey there, Thank you for your review! We appreciate the time you took to share your positive experience with Wing. We're glad to hear that you're enjoying the combined benefits of working with a VA and our platform, which has resulted in exceptional outcomes for your business. At Wing, we strive to offer seamless and effective solutions that are tailored to each client's needs to help them succeed. Again, thanks a lot for taking the time to share your feedback with us :) All the best, Wing Team VR Verified Reviewer energy analyst Construction Used the software for: 6-12 months ### "Efficient Helper" June 22, 2021 5.0 At this price point, it's amazing to a have a constant helper available via browser, app, and even phone number. Even when there is something that I can't solve myself, my account manager (\[SENSITIVE CONTENT\]) is always within reach. Pros I love the workflow tool that enables my assistant to do all of my recurring tasks without me reminding them. Additionally, the Slack integration is very cool and convenient. Cons Until a few days ago, there were still a few bugs. However, the new software version does look much nicer and works pretty well so far. Review Source Response from Wing Assistant October 8, 2021 Hey there, It's great to hear you feel we are efficient :) We're also stoked that you like our software features. If you'd like, we would love for you to reach out to your Success Manager and provide some more feedback on software features you would like to see implemented. We are looking forward to hearing from you! All the best, Wing Team VR Verified Reviewer President Oil & Energy Used the software for: Less than 6 months ### "Help for repetitive tasks " June 17, 2021 5.0 Wing allows me to automate my daily, weekly reporting tasks. This frees up time to focus on more important initiatives within my company. Pros The service was easy to set up. Once an account was created, I began loading videos. Tons of tools to help document the tasks you want the VA to perform. Tools such as video, process docs, and chat in app. Every morning my VA lets me know when they come online along with letting me know when the sign off for the day. Cons On occasion the app will get buggy on mobile. I just close it and reopen. Then everything is fine Review Source Response from Wing Assistant October 8, 2021 Hey there, Thanks so much for taking the time to provide us with feedback. We just launched a new app version which should put those issues to rest. Please reach out to your Success Manager if you still experience any issues, and we'll fix it right away :) All the best, Wing Team DB Doug B. Chief Good Officer Marketing and Advertising Used the software for: Less than 6 months ### "Best experience I've had with an executive assistant" July 13, 2021 5.0 Pros I've worked with lots of executive assistants over the years and hands down love working with my assistant at Wing most of all. The structure Wing has set up is really effective. I love knowing there's always a real person working on my tasks, having managers helping, knowing my assistant is finding AI tools to optimize. I often recommend Wing to clients, friends, and family. I'm big fan. Cons Hard to think one but if I had one—it'd be that I do wish it was a little easier to meet over Zoom or have my Wing assistant join Zoom meetings. Reason for choosing Wing Other than Fin, which is no longer around, I'm not aware of any other tools that are similar to what Wing offers. Review Source Response from Wing Assistant October 8, 2021 Dear Doug, We're happy to see that you like us! Also, thanks for pointing out the room for improvement regarding Zoom meetings - we are working on an integration within our platform that will make this super smooth :) All the best, Wing Team RM Ryan M. Founder Marketing and Advertising Used the software for: 6-12 months ### "My Secret Weapon" August 9, 2021 5.0 AMAZING! Pros SUPER easy to work with. Fantastic quality of work. Fast communication. Followed instructions very well. Cons Nope! The service was exactly what I needed it to be! Review Source Response from Wing Assistant October 8, 2021 Hey Ryan, Dang, that's a helluva review! We're excited that you are excited :) Keep in mind that you can always reach out to your dedicated Success Manager in case an unexpected challenge ever arises. All the best, Wing Team SD Sunny D. CEO Computer Software Used the software for: 6-12 months ### "Great use of money for startups" May 10, 2023 5.0 Awesome experience, wing helped us a lot to do lot of little todos. Pros It is super affordable to have great talent from India and other countries Cons The ramp up time can be a bit challenging sometimes. Review Source SA Sean A. CEO Financial Services Used the software for: Less than 6 months ### "Useful and Effective Assistant for Content" August 15, 2021 5.0 Pros Wing did a great job of matching me with a terrific content writer for an amazing price. We got exactly what we paid for! We will be using Wing again in the future. Cons Took a bit of time initially to get paired with the right assistant. Review Source Response from Wing Assistant October 8, 2021 Hi Sean, We appreciate your words and are glad that it's going well for you :) If anytime you face an issue, simply reach out to your Success Manager, and they will help you out immediately! All the best, Wing Team JH Jayne H. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "New client still exploring" August 16, 2021 4.0 Still exploring Pros Still exploring. I haven’t had the chance to check out all the availability of the software mostly because it works better on desktop and I have a greater access to mobile app more. Cons Hard to use in app Desktop they said is better ease but I don’t have the chance to open up desktop as often. Review Source Response from Wing Assistant October 8, 2021 Hi Jayne, Thanks for leaving your review and feedback regarding our apps - it's incredibly valuable for us to know how we can do better! We just released a new mobile app last week! Let us know if this works better for you now :) All the best, Wing Team SB Skye B. Managing Director Financial Services Used the software for: Less than 6 months ### "I'm now 100x more productive thanks to Wing!" July 5, 2021 5.0 Pros Wing took less than minutes to setup and their team was absolutely exceptional in answering any questions that I had. It's extremely convenient to use and we are beyond thrilled with our EA. Wing is an expert at matchmaking! Cons Right now the conversations are in a 1:1 setting instead of a group setting however, wing is working on a way to chat with your assistant in a group message so that your whole team can be in sync. Reason for choosing Wing The team, quality of the product and the quality of assistants. Review Source Response from Wing Assistant October 8, 2021 Hi Skye, Amazing that we are able to make you more productive! Thanks for pointing out the missing group chat feature - we are on track to launching it this quarter :) All the best, Wing Team JP Jeffrey P. CTO, CPO Information Technology and Services Used the software for: 6-12 months ### "Great service, easy to setup, exceptional customer service" June 16, 2021 5.0 Pros Can handle a lot of miscellaneous service - we used it while we were scaling. Setup was a breeze, so fast and easy. Cons We didn't use Slack (which they had an integration with) so that took a little getting used to (now we use Slack, like everyone else). Reason for choosing Wing Customer support, sign up, and trustworthiness. Review Source Response from Wing Assistant October 8, 2021 Hi Jeffrey, Thanks for taking the time to leave us a review! I am glad you found use in Slack - with our integration, you will now be able to chat with your assistant directly on Slack without leaving your space :) All the best, Wing Team Marysa C. Associate Brand Lead Marketing and Advertising Used the software for: 6-12 months ### "10/10 Experience" December 31, 2025 5.0 My overall experience has been incredibly positive. Wing makes my job more efficient, provides great value for our budget, and is highly recommended. Pros What I like most about Wing is how seamless and impactful the support has been. From onboarding to day-to-day work, the experience has been smooth and reliable, which made it easy for us to expand and bring on additional virtual assistants over time. My assistant, \[sensitive content hidden\], has been a standout—she’s proactive, communicative, and consistently goes above and beyond to keep tasks moving efficiently. Having dependable support I can trust has made a meaningful difference in our productivity, and that level of quality is what makes Wing especially valuable to me. Cons I haven't had any challenges or issues. The process for onboarding was efficient, customer service is very responsive, and my VA, \[sensitive content hidden\], is a joy to work with. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Wing I felt that Wing had more experience than other tools I reviewed. Review Source RC Roy C. Principal Information Technology and Services Used the software for: 2+ years ### "Solid, response, proactive services" February 4, 2026 5.0 Positive, proactive team. Communicative and responsive to our needs. Seems creative in trying to carve out a niche in the market. Pros Ongoing proactive outreach from team to ensure that service was up to par. During initial onboarding, when the first candidate they found wasn't ideal, they took the time to find a candidate that was the right fit for us. Cons The management portal that was part of the original vision was quite ambitious and while it had some cool features for workflow definition and automation, we ended up using external scheduling and collaboration tools instead and never logged in after a few months. Not sure if they ever improved but it was frankly easier to use the tools we were already on. Alternatives considered [Enterprise Suite](https://www.capterra.com/p/207188/Upwork/)[Fiverr Pro](https://www.capterra.com/p/237603/Fiverr-Business/) Reason for choosing Wing Was initially interested in their platform-based approach but later on just used their virtual assistant sevices. 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