# WideBot Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about WideBot Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/229318/WideBot --- # WideBot Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WideBot ## What is WideBot? WideBot helps businesses leverage AI technology to build, deploy and manage chatbots. We offer basic to full-fledged solutions: data training and building, tailoring and optimization to hosting and maintenance, with ongoing technical support. Using our unique advanced AI engine, We are building the most powerful Arabic chatbots that can understand users and reply instantly in Standard Arabic and various informal Arabic dialects (such as Khaleeji, Levantine, and Egyptian) in addition to English ## What is WideBot used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WideBot?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://widebot.net&name=WideBot) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WideBot 3.4 (5) VS. [4.7 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $15 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (5) Ease Of Use 4.6 (340) Value For Money 3.8 (4) Value For Money 4.6 (299) Customer Service 3.6 (5) Customer Service 4.7 (280) ## WideBot alternatives [4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (340)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (80)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [View all alternatives](https://www.capterra.com/p/229318/WideBot/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chatbot 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Customer Support 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Natural Language Processing 4.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Automated Responses 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Live Chat 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Ability to chat online in real time Transcripts/Chat History 3.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation WideBot 38 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Analyze data and automatically generate insights using AI/ML technologies Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Interprets what a user is doing based on context and helps guide them through the process. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Provide online support for your customers through live chat or help desk functionality Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Public or private sharing of digital files such as documents, audio/video, images, and more Used as a promotional or demonstration tool in sales and marketing presentations Helps understand a user's intentions/actions Identify different languages Automatically identify and save contact information of potential customers Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows See options for potential search queries within the system View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Get Advice We can help you find the software with the features you need. Features 3.2 (5) 3.2 Based on 5 reviews ## Pricing Value for money 3.8 (4) Free $0.00 It includes: - Unlimited user flows - Unlimited user attributes - Facebook Messenger - Website Widget (Webchat) - Ready-to-use Templates - WhatsApp (1000 conversation) - Keywords Identification - Only 1 AI skill - WideBot Branding - Human Handover - 1 Inbox Seat - Comment Acquisition - Audience Tab (Limited Access) - Community Support - Team Collaboration - Basic Analytics - Basic Integrations Basic $15.00 Per User,Per Month It includes: - Unlimited user flows - Unlimited user attributes - Facebook Messenger - Website Widget (Webchat) - WhatsApp (1000 conversation) - Keywords Identification - 2 AI skills +Addons - Custom Branding - Human Handover - 2 Inbox Seats - Comment Acquisition - Audience Tab (Full access) - Community Support - Team Collaboration - Basic Analytics - Basic Integrations - Professional Services Add-ons Pro $49.00 Per User,Per Month It includes: - Unlimited user flows - Unlimited user attributes - Facebook Messenger - Website Widget (Webchat) - WhatsApp (1000 conversation) - Keywords Identification - 3 AI skills +Addons - Custom Branding - Human Handover - 3 Inbox Seats - Comment Acquisition - Audience Tab (Full access) - Email Support - Team Collaboration - Advanced Analytics - Unlimited Integrations - Professional Services Add-ons Premium $99.00 Per User,Per Month It includes: - Unlimited user flows - Unlimited user attributes - Facebook Messenger - Website Widget (Webchat) - WhatsApp (1000 conversation) - Keywords Identification - 5 AI skills +Addons - Custom Branding - Human Handover - 5 Inbox Seats - Comment Acquisition - Audience Tab (Full access) - VIP Support - Team Collaboration - Advanced Analytics - Unlimited Integrations - Professional Services Add-ons - 5 Hours of conversation design - 1 hour of FREE consultation monthly - Buy Button Value for money 3.8 (4) 3.8 Based on 4 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Moodle](https://www.capterra.com/p/80691/Moodle/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (5) 3.6 Based on 5 reviews ## User reviews Overall rating 3.4 Based on 5 reviews Filter by rating 5(1) 4(2) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent NA Nehal A. CRM Manager Health, Wellness and Fitness ### "Bad experience " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 15, 2022 DisappointingI had very high expectations in the beginningBut unfortunately, we found out that we are dealing with very unprofessional team Delay in responding to our raised issuesWeak technical supportHuge lake of communication Pros Service automationGood business deal at the beginning Cons Customer supportLake of professionalism Reasons for choosing WideBot Thinking that communicating with Egyptian team would be better than offshore companiesBetter deal Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2023 Dear Nehal, I know that having to go through multiple troubleshooting steps and not having any of them work can be a real pain, especially when you have more important things to be doing. But this delay of response was for a few days because of the huge integrations & product new releases. I think that everything is okay now. Please don't hesitate to reach out to our customer support team at any time. We promise that you will get the needed support immediately. Thanks for your feedback on WideBot for AI services! HA Hussein A. Crm manager Oil & Energy ### "Great customer service experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 November 30, 2022 Pros Fast and easy way to help or new and existing clients Cons Nothing, its been 2 years now using this chatbot Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2023 Dear Hussein, Thanks for your feedback on WideBot for AI services! Hope that our chatbot solutions & AI services always meet your company expectations & help you to introduce the BEST & FAST Customer Experience ever! Please keep in touch with us with your feedback, many thanks. SR Sumaiya R. Business Development Specialist & VMO Transportation/Trucking/Railroad ### "Intuitive platform!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 29, 2022 Pros The first and foremost likable feature was that it was quite easy to understand bot creation. There were no difficulties faced while building one. Besides this, there were no challenges faced while deploying the bot to assigned social media platforms.Despite a few flaws, Widebot has great potential to become successful in the market. With the ease of the Arabic language (which most international platforms dont provide), it facilitates well with native Arabic speakers.Lastly, I appreciate the prompt support now from the team which was missing a couple of months ago. Cons The only drawback I consider is the constant glitches on the platform that our team often faces. Due to which it causes hindrance to our work. Other features could be added to make the platform more appealing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2023 Dear Sumaiya, Glad to know your feedback on WideBot for AI services! Hope that our chatbot solutions & AI services always meet your company expectations & help you to introduce the BEST & FAST Customer Experience Ever! Please keep in touch with us with your feedback, many thanks. KS Karim S. Call center manager Consumer Services ### "Hhhhh" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 November 29, 2022 Now oure customer can book his request at any time easily Pros Yes it's easy and oure customer can book his request at any time easily Cons Improve in analytics to be easier and more accurate Reasons for choosing WideBot I don't know Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2023 Dear Karim, Thanks for your feedback on WideBot for AI services! Hope that our chatbot solutions & AI services always meet your company expectations & help you to introduce the BEST & FAST Customer Experience Ever! Please keep in touch with us with your feedback, many thanks. IG ibrahim G. Call Center Manger Non-Profit Organization Management ### "Good Software" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 November 29, 2022 Pros easy to make flow of the bot and easy to switch btween bot and human Cons how can I know customer replied which template message I sent ? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2023 Dear Ibrahim, Glad to know your feedback on WideBot for AI services! Regarding to your question: how can I know customer replied which template message I sent ? We'll contact you to answer this query shortly. Hope that our chatbot solutions & AI services always meet your company expectations & help you to introduce the BEST & FAST Customer Experience Ever! Please keep in touch with us with your feedback, many thanks. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)