--- title: "WideBot Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WideBot Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/229318/WideBot/" page_type: "product" language: "en" --- # WideBot Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WideBot ## What is WideBot? WideBot helps businesses leverage AI technology to build, deploy and manage chatbots. We offer basic to full-fledged solutions: data training and building, tailoring and optimization to hosting and maintenance, with ongoing technical support. Using our unique advanced AI engine, We are building the most powerful Arabic chatbots that can understand users and reply instantly in Standard Arabic and various informal Arabic dialects (such as Khaleeji, Levantine, and Egyptian) in addition to English ## What is WideBot used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WideBot?[Manage this product listing](https://www.g2.com/products/widebot/claim_requests/new?auto=true) ## WideBot Overview Updated September 2026 AI summary WideBot provides chatbot and live chat capabilities for businesses of all sizes, supporting direct customer messaging and multi-channel communication across cloud and desktop platforms. Its features include AI Copilot, proactive chat, customizable branding, chat history, and CRM integration, with optional workflow automation and API access. WideBot also integrates with numerous third-party tools to extend its communication and support functions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WideBot 3.4 (5) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $15 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (5) Ease Of Use 4.6 (1,769) Value For Money 3.8 (4) Value For Money 4.6 (1,519) Customer Service 3.6 (5) Customer Service 4.7 (1,538) ## WideBot alternatives [Sendbird](https://www.capterra.com/p/150851/SendBird/) [4.2 (31)](https://www.capterra.com/p/150851/SendBird/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/150851/SendBird/) Highest Rated [GetGabs](https://www.capterra.com/p/10037734/GetGabs/) [5.0 (1)](https://www.capterra.com/p/10037734/GetGabs/#reviews) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10037734/GetGabs/) [HiperMe!](https://www.capterra.com/p/10010068/HiperMe/) [4.8 (10)](https://www.capterra.com/p/10010068/HiperMe/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10010068/HiperMe/) [Atom](https://www.capterra.com/p/202763/Atom/) [4.3 (19)](https://www.capterra.com/p/202763/Atom/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202763/Atom/) ## FAQs about WideBot Overview ### What company size and specific industries is WideBot built for? WideBot is designed for SMEs, scaleups, enterprises, and government organizations across the MENA region. It suits companies of different sizes that need chatbot support, including public sector teams and businesses operating in multiple countries. Features and Usability ### What are the key features of WideBot? WideBot offers AI Copilot, chatbot, and pre-configured bot capabilities for customer interactions, along with automated responses, intent recognition, and language detection. It also includes live chat, multi-channel communication, transfers/routing, CRM and contact management, reporting/analytics, workflow automation, and API access. Pricing ### How much does it cost and what fees or limitations are included? WideBot starts with a Free plan for 100 chatbot users. Paid plans begin at $15 per user per month for Basic, which includes 2,000 chatbot users, then $0.01 per extra user. Pro costs $49, and Premium costs $99, with 8,000 and 20,000 users included respectively. Integrations ### Which third-party tools and platforms does WideBot integrate with? WideBot integrates with 20 third-party tools and platforms, including customer support, CRM, analytics, and automation apps such as Intercom, Zendesk Sunshine, HubSpot CRM, Salesforce Starter, Pipedrive, Google Analytics 360, Zapier, Shopify, WooCommerce, and WordPress. It also connects with Asana, Genesys, Microsoft Azure, Odoo, Moodle, and Segment. Getting Started and Support ### What training and onboarding options does WideBot offer? WideBot provides in-person training, webinars, documentation, and videos to help teams get started. In-person training supports direct instruction, webinars allow live online learning, documentation offers written reference material, and videos provide self-paced visual guidance for setup and feature review. Getting Started and Support ### What customer support options does WideBot offer? WideBot provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available on support quality, so user experience details such as response time, helpfulness, or common frustrations cannot be assessed from the catalog data. ## Features AI summary Based on 6,967 Chatbot reviews Capterra reviewers highlight these as the features buyers value most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) WideBot includes **Chat/Messaging** and **Multi-Channel Communication**, giving teams a way to respond to customer questions directly and manage conversations across more than one channel. However, it does not offer **Real-Time Notifications**. Instead, it provides **Transcripts/Chat History** (**36%**), which gives teams access to past conversations for reference and follow-up, helping businesses maintain context, improve response quality, and support more consistent customer service. Transcripts/Chat History 3.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Chatbot 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Customer Support 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Natural Language Processing 4.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Automated Responses 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Live Chat 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Ability to chat online in real time WideBot 40 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intent Recognition: Helps understand a user's intentions/actions - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Query Suggestions: See options for potential search queries within the system - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 3.2 (5) 3.2 Based on 5 reviews ## Pricing Value for money 3.8 (4) [View pricing plan details](https://www.capterra.com/p/229318/WideBot/pricing/) Free $0.00 It includes: - Unlimited user flows - Unlimited user attributes - Facebook Messenger - Website Widget (Webchat) - Ready-to-use Templates - WhatsApp (1000 conversation) - Keywords Identification - Only 1 AI skill - WideBot Branding - Human Handover - 1 Inbox Seat - Comment Acquisition - Audience Tab (Limited Access) - Community Support - Team Collaboration - Basic Analytics - Basic Integrations Basic $15.00 Per User,Per Month It includes: - Unlimited user flows - Unlimited user attributes - Facebook Messenger - Website Widget (Webchat) - WhatsApp (1000 conversation) - Keywords Identification - 2 AI skills +Addons - Custom Branding - Human Handover - 2 Inbox Seats - Comment Acquisition - Audience Tab (Full access) - Community Support - Team Collaboration - Basic Analytics - Basic Integrations - Professional Services Add-ons Pro $49.00 Per User,Per Month It includes: - Unlimited user flows - Unlimited user attributes - Facebook Messenger - Website Widget (Webchat) - WhatsApp (1000 conversation) - Keywords Identification - 3 AI skills +Addons - Custom Branding - Human Handover - 3 Inbox Seats - Comment Acquisition - Audience Tab (Full access) - Email Support - Team Collaboration - Advanced Analytics - Unlimited Integrations - Professional Services Add-ons Premium $99.00 Per User,Per Month It includes: - Unlimited user flows - Unlimited user attributes - Facebook Messenger - Website Widget (Webchat) - WhatsApp (1000 conversation) - Keywords Identification - 5 AI skills +Addons - Custom Branding - Human Handover - 5 Inbox Seats - Comment Acquisition - Audience Tab (Full access) - VIP Support - Team Collaboration - Advanced Analytics - Unlimited Integrations - Professional Services Add-ons - 5 Hours of conversation design - 1 hour of FREE consultation monthly - Buy Button Value for money 3.8 (4) 3.8 Based on 4 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Moodle](https://www.capterra.com/p/80691/Moodle/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (5) 3.6 Based on 5 reviews ## User reviews Overall rating 3.4 Based on 5 reviews Filter by rating 5(1) 4(2) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent NA Nehal A. CRM Manager Health, Wellness and Fitness ### "Bad experience " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 15, 2022 DisappointingI had very high expectations in the beginningBut unfortunately, we found out that we are dealing with very unprofessional team Delay in responding to our raised issuesWeak technical supportHuge lake of communication Pros Service automationGood business deal at the beginning Cons Customer supportLake of professionalism Reasons for choosing WideBot Thinking that communicating with Egyptian team would be better than offshore companiesBetter deal Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2023 Dear Nehal, I know that having to go through multiple troubleshooting steps and not having any of them work can be a real pain, especially when you have more important things to be doing. But this delay of response was for a few days because of the huge integrations & product new releases. I think that everything is okay now. Please don't hesitate to reach out to our customer support team at any time. We promise that you will get the needed support immediately. Thanks for your feedback on WideBot for AI services! HA Hussein A. Crm manager Oil & Energy ### "Great customer service experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 November 30, 2022 Pros Fast and easy way to help or new and existing clients Cons Nothing, its been 2 years now using this chatbot Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2023 Dear Hussein, Thanks for your feedback on WideBot for AI services! Hope that our chatbot solutions & AI services always meet your company expectations & help you to introduce the BEST & FAST Customer Experience ever! Please keep in touch with us with your feedback, many thanks. SR Sumaiya R. Business Development Specialist & VMO Transportation/Trucking/Railroad ### "Intuitive platform!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 29, 2022 Pros The first and foremost likable feature was that it was quite easy to understand bot creation. There were no difficulties faced while building one. Besides this, there were no challenges faced while deploying the bot to assigned social media platforms.Despite a few flaws, Widebot has great potential to become successful in the market. With the ease of the Arabic language (which most international platforms dont provide), it facilitates well with native Arabic speakers.Lastly, I appreciate the prompt support now from the team which was missing a couple of months ago. Cons The only drawback I consider is the constant glitches on the platform that our team often faces. Due to which it causes hindrance to our work. Other features could be added to make the platform more appealing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2023 Dear Sumaiya, Glad to know your feedback on WideBot for AI services! Hope that our chatbot solutions & AI services always meet your company expectations & help you to introduce the BEST & FAST Customer Experience Ever! Please keep in touch with us with your feedback, many thanks. KS Karim S. Call center manager Consumer Services ### "Hhhhh" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 November 29, 2022 Now oure customer can book his request at any time easily Pros Yes it's easy and oure customer can book his request at any time easily Cons Improve in analytics to be easier and more accurate Reasons for choosing WideBot I don't know Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2023 Dear Karim, Thanks for your feedback on WideBot for AI services! Hope that our chatbot solutions & AI services always meet your company expectations & help you to introduce the BEST & FAST Customer Experience Ever! Please keep in touch with us with your feedback, many thanks. IG ibrahim G. Call Center Manger Non-Profit Organization Management ### "Good Software" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 November 29, 2022 Pros easy to make flow of the bot and easy to switch btween bot and human Cons how can I know customer replied which template message I sent ? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2023 Dear Ibrahim, Glad to know your feedback on WideBot for AI services! Regarding to your question: how can I know customer replied which template message I sent ? We'll contact you to answer this query shortly. Hope that our chatbot solutions & AI services always meet your company expectations & help you to introduce the BEST & FAST Customer Experience Ever! Please keep in touch with us with your feedback, many thanks. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.