--- title: "Medallia Digital Experience Analytics Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Medallia Digital Experience Analytics Software - reviews, pricing plans, popular comparisons to other Web Analytics products and more." source_url: "https://www.capterra.com/p/229332/Decibel/" page_type: "product" language: "en" --- # Medallia Digital Experience Analytics Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Medallia Digital Experience Analytics ## What is Medallia Digital Experience Analytics? Medallia Digital Experience Analytics (formerly known as Decibel) reveals how users behave on websites and apps, making it easy for enterprise businesses to quantify and improve the customer experience across every digital touchpoint. Powered by machine learning, our award-winning technology processes hundreds of revolutionary behavioral metrics, from mouse movements and device rotations to pop-ups and errors, capturing an accurate picture of every user's on-page experience. ## What is Medallia Digital Experience Analytics used for? [Product Analytics](https://www.capterra.com/product-analytics-software/)[Web Analytics](https://www.capterra.com/web-analytics-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1400 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Medallia Digital Experience Analytics?[Manage this product listing](https://www.g2.com/products/medallia-digital-experience-analytics-dxa/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Medallia Digital Experience Analytics 0.0 VS. [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price $1400 per user, per month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (267) Value For Money 0.0 (0) Value For Money 4.6 (231) Customer Service 0.0 (0) Customer Service 4.7 (217) ## Medallia Digital Experience Analytics alternatives [4.5 (286)](https://www.capterra.com/p/169053/Looker/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Tableau](https://www.capterra.com/p/208764/Tableau/) [4.6 (2,362)](https://www.capterra.com/p/208764/Tableau/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208764/Tableau/) [Matomo](https://www.capterra.com/p/182627/Matomo-Analytics/) [4.7 (62)](https://www.capterra.com/p/182627/Matomo-Analytics/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182627/Matomo-Analytics/) [Smartlook](https://www.capterra.com/p/164713/Smartlook/) [4.7 (136)](https://www.capterra.com/p/164713/Smartlook/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164713/Smartlook/) ## FAQs about Medallia Digital Experience Analytics Overview ### What company size and specific industries is Medallia Digital Experience Analytics built for? Medallia Digital Experience Analytics is designed for B2B and B2C organizations with websites, especially teams of novice and experienced marketers and analysts. Its SaaS delivery makes it suitable for companies that want website experience analytics across business-to-business and consumer-facing digital channels. Features and Usability ### What are the key features of Medallia Digital Experience Analytics? Medallia Digital Experience Analytics offers API access, customizable dashboards, and reporting/analytics tools for measuring digital performance. It includes heatmaps, visual analytics, and visual discovery for examining behavior, plus user interaction tracking, visitor tracking, and time on site tracking. Customer segmentation, search/filter, and multi-channel data collection support analysis across audiences and touchpoints. Integrations ### Which third-party tools and platforms does Medallia Digital Experience Analytics integrate with? Medallia Digital Experience Analytics integrates with Adobe Campaign, Google Analytics 360, Qualaroo, Tealium Customer Data Hub, Webtrends, and XM for Strategy & Research. These catalog integrations cover marketing, analytics, customer feedback, and experience management platforms for connecting digital experience data across teams. Getting Started and Support ### What training and onboarding options does Medallia Digital Experience Analytics offer? Medallia Digital Experience Analytics provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced learning resources. Getting Started and Support ### What customer support options does Medallia Digital Experience Analytics offer? Medallia Digital Experience Analytics provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Support quality cannot be assessed from user feedback here, so users should expect the listed channels without any documented evidence about response times, helpfulness, or common issues. ## Features AI summary Based on 2,582 Web Analytics reviews Capterra data shows that buyers of Business Intelligence software rank the following features as their top priorities: - **Dashboard Creation** (**55%** of reviewers rated this feature as critical) - **Multiple Data Sources** (**60%**) - **Reporting/Analytics** (**53%**) Medallia Digital Experience Analytics supports **Reporting/Analytics**. However, it does not include **Dashboard Creation** or **Multiple Data Sources**. Instead, it offers **Data Visualization** (**47%**), which can still help teams turn data into clearer insights. Together, these capabilities help businesses track performance trends, spot issues faster, and make more informed decisions. API Application programming interface that allows for integration with other systems/databases Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Customer Segmentation Process of dividing customers into groups based on common characteristics Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Visualization Graphical representation of data Medallia Digital Experience Analytics 18 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Heatmaps: A visual display that uses a color spectrum to show how visitors interact with areas of a web page - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Time on Site Tracking: Track the amount of time users spend on websites - User Interaction Tracking: Monitor user activity through engagement methods - Visitor Tracking: Track visitors and purpose of visits - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. ## Pricing Basic $1,400 ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)[ Adobe Campaign](https://www.capterra.com/p/135159/Adobe-Campaign/)[ Qualaroo](https://www.capterra.com/p/114046/Qualaroo/)[ Tealium Customer Data Hub](https://www.capterra.com/p/168306/Tealium-iQ-Tag-Management/)[ Webtrends](https://www.capterra.com/p/32608/Webtrends/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.