# Oyster Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Oyster the right Human Resources solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/229351/Oyster/reviews --- Oyster 4.6 (91) [View alternatives](https://www.capterra.com/p/229351/Oyster/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Oyster Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews YK Yuliana K Global People Operations ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “Clear and transparent processes, flexibility, swift replies/support, user friendly interface, knowledge base/features and services.“ March 19, 2026 Joyce C People Ops AdminComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “As Oyster collaborates with third parties in order to hire in some countries, some issues may arise from these third parties and although Oyster supports the team through all the process, some situations can become annoying for the employee itself“ September 1, 2023 HC Hiroyuki C Group LeaderChemicals, 201 - 500 employeesUsed the software for: More than 2 years. “We used this service because we needed to pay and manage the payroll of an employee in Portugal, a country very far from our base (Japan).We were very anxious, but by using Oyster, we were able to pay our employees without any major problems.“ August 31, 2023 mb matteo b lead consultantCivil Engineering, 201 - 500 employeesUsed the software for: Less than 6 months. “The benefits package offered is not in line with the normal jobs in the same country“ January 13, 2025 PS Pablo S Support DeveloperInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “I liked Oyster because it simplified my work regarding tax payments and has an intuitive platform.“ January 10, 2025 SG Sai G CEOStaffing and Recruiting, 51 - 200 employeesUsed the software for: 1-2 years. “This can sometimes create friction in terms of the turnaround time to address employee questions or concerns.“ August 31, 2023 Benedick Adrian C Customer Success ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Responsiveness is top-notch, always quick and helpful, ensuring any concerns are addressed promptly with great professionalism.“ January 9, 2025 RM RyanMae M Sr Director of People OpsComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “Generic support is lacking, most of the time I have to involve my CSM which is hard on me and unfair to them.“ May 13, 2024 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lakshmikanth T. Technical Architect Information Technology and Services Used the software for: 2+ years ### "Oyster - User" May 2, 2024 5.0 Happy to use it, makes life easy on invoicing for remote workers. Pros Ease in creating Invoices for my Employer Cons Unable to edit or delete already created Invoices Review Source SO Simon O. Senior Customer Success Manager Human Resources Used the software for: Less than 6 months ### "Reliable service and good platform" January 14, 2025 4.0 Pros Very responsive team, easy to use platform. Cons They can be a bit inflexible at times, and I’ve had encounters with support where there was a knowledge gap. Switched from [Deel](https://www.capterra.com/p/205015/Deel/) I switched companies. But I’m happy I’m not with Deel anymore, the experience with Oyster has been much better so far. Review Source BG Bhawana G. Head of APAC Talent acquisitions Insurance Used the software for: 1-2 years ### "Do not use Oyster" August 31, 2023 1.0 Never recommend to anyone. Worst experience ever. Pros Nothing I can mention which I like about oyster. Cons They overpromise and under deliver. They claim to onboard people globally. APAC region they work with multiple sub vendors.. which create lot of issue. They don’t have local presence. For APAC region better use other platforms. Oyster not doing well at all. Review Source SW Strachan W. Chief of Staff Financial Services Used the software for: 6-12 months ### "Will continue to use and would recommend if EoR service needed" January 9, 2025 4.0 Pros Good service and customer service, minimal problems thus far Cons A little rigid, not able to be very flexible on certain things related to payroll. But these are only "edge cases" Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/)[Remote](https://www.capterra.com/p/211639/Remote/) Reason for choosing Oyster Seemed to have the strongest compliance review capabilities, or prioritised this the most Review Source RM RyanMae M. Sr Director of People Ops Computer Software Used the software for: Less than 6 months ### "So much Potential and Folks who Genuinely Care" May 13, 2024 4.0 I think Oyster is still young and there is a LOT of room for growth, most of our struggles tie to support not "Supporting" or a feature/need we have that is not quite there yet. BUT that being said we stick with them because our Service team is phenomenal and you can see they are working to being where we need them to be. Pros We came to Oyster with a heap of issues with international set up outside the US where we are headquartered. Oyster was a great option to not only address our employees we moved all our contractors over as well. The number one thing about Oyster is the Customer Service teams, Our Account Manger \[sensitive content hidden\] went ABOVE and beyond to help during set up, and we have had 2 CSMs that are beyond incredible. All the kudos to \[sensitive content hidden\], WE LOVE YOU!!! Cons Generic support is lacking, most of the time I have to involve my CSM which is hard on me and unfair to them. Especially when it seems like a simple ask, this can cause frustration as the pace can be slower than it feels like it should be. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/)[Papaya Global](https://www.capterra.com/p/167640/Papaya-Platform/) Reason for choosing Oyster The human element was much better with Oyster. We like to base our vendor relationships with humans who have products we like, made by Humans that are enjoyable to work with. Switched from [Remote Utilities](https://www.capterra.com/p/163191/Remote-Utilities/) I am not sure it is siting the correct vendor as who we swapped from. But we left the EOR Remote.com as we had a very hard time with compliance, their billing practices, and being given often incorrect information that led to costly issues. Review Source BF Bruno F. VP Global Finance Information Technology and Services Used the software for: 6-12 months ### "Good service provider" May 2, 2024 5.0 On the whole, the implementation of Oyster has been smooth Pros The support function is responsive, any questions are resolved quickly Cons Not being able to call the support person Switched from [G-P](https://www.capterra.com/p/253918/Globalization-Partners/) Daylight robbery is a good description of their charging structure Review Source NC Natallia C. Owner Human Resources Used the software for: 6-12 months ### "Great for small businesses " May 9, 2023 5.0 Oyster helped me to onboard contractors from different countries. It makes the process transparent for everyone and I don’t need to manage paperwork anymore Pros I love the ease of onboarding into Oyster and how fast and convenient it is to set up a new remote contractor from any place in the world. Invoice management is seamless. The price is fair for the services I receive. Cons Everything is good from my perspective. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Oyster Seemed easier to set up and is more cost effective for my needs Review Source RB Raphaël B. Head of international recruitment Education Management Used the software for: Less than 6 months ### "Seamless hiring process!" September 1, 2023 5.0 Very good experience so far with Oyster! Nothing to worry about. Pros Oyster staff has been very helpful and responsive. The platform is very easy to use and we are able to hire our staff overseas. Oyster takes care of all the regulations and management in the country where the employee is hired. Cons As a small company, we don't need to integrate Oyster with other software. So no problem around that. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/)[Papaya Global](https://www.capterra.com/p/167640/Papaya-Platform/) Reason for choosing Oyster Oyster was very quick in answering our questions and the platform seemed very easy to use. Review Source SS Shelja S. Data Engineer Information Technology and Services Used the software for: 1-2 years ### "Feedback for Oyster" January 9, 2025 5.0 It's been a year with Oyster and it has been an amazing since so far. Pros Very user friendly UI and also their customer service is amazing Cons There is nothing that I could think of . Review Source SW Suzanne W. People Business Partner Utilities Used the software for: 1-2 years ### "Expert consultancy and support from great partners" January 6, 2025 5.0 Great partnership with a constant lens of improvement for the business and the employees Pros Ease of use. Expert consultancy and advice. Flexible problem solving in speedy time frames. Cons Lack of direct contact outside of email with in country experts Review Source MT Marwan T. Qa specialist Computer Software Used the software for: 6-12 months ### "Seamless experience " January 20, 2025 5.0 It's easy to be onboarded on, easy to use, and the support team knows the platform and super nice Pros The seemless onboarding process and the user friendly platform Cons Some requests are mainly for the employee, but the roles would limit the employee, forcing them to request the company to request it on their behalf, like proof of employment Review Source HFC Honie Faith C. Accounting Representative Accounting Used the software for: Less than 6 months ### "Amazing To be Part of Oyster" January 14, 2025 5.0 It was great experience.The payslip was on time. Pros It is very friendly and easy to navigate Cons Actually for now nothing everything was great. Review Source KJ Kimberley J. People Advisor Oil & Energy Used the software for: 6-12 months ### "Great Support Team and always improving" September 6, 2023 5.0 I am enjoying using the platform and appreciate all the hard work to forever improve it and our experience. Pros Oyster HR have a great help center team that maintain great communication whilst resolving issues/queries. In the last year alone, i have noticed many improvements to the Oyster HR platform, which has improved the user experience for myself an Admin but also Team Members and Department Managers. Cons Some complex issues take longer to resolve but in these situations our account manager steps in to escalate and resolve quicker. Review Source SG Sai G. CEO Staffing and Recruiting Used the software for: 1-2 years ### "Easy way to grow globally" August 31, 2023 5.0 We've had a relatively smooth experience using Oyster for almost 2 years now hiring employees in multiple countries. Pros The pricing is transparent and the support team is fantastic in responding to queries in a prompt manner. They also make onboarding employees very easy and handle all the logistics and complexities of local laws and regulations. Cons They do not have entities in every country that they operate in which means they rely on local partners to be the actual Employers of Record. This can sometimes create friction in terms of the turnaround time to address employee questions or concerns. Alternatives considered [Papaya Global](https://www.capterra.com/p/167640/Papaya-Platform/) Review Source DB David B. CEO Airlines/Aviation Used the software for: 1-2 years ### "Great Program" May 5, 2023 5.0 Pros It's a very intuitive interface. Very helpful to have all the documents easily accessible across employees, contractors. The customer support is pretty great too. Cons I don't know if this is an Oyster specific problem or a general challenge with the niche they along with others serve in... but it is painful how much fluctuation there is every month in what is required to pay to our employees overseas, and the tracking of it is very difficult as well. This is likely just due to the fact that they're trying to solve a difficult problem, but I'd say there's still room for improvement there. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/) Switched from [Deel](https://www.capterra.com/p/205015/Deel/) Deel's lack of transparency was crushing Review Source JD Jorge D. PMO Director Computer Software Used the software for: 1-2 years ### "Great solution for remote employees" May 2, 2024 5.0 Good experience so far. Would definitely recommend to use. Pros The ease of getting a compliant employment in my country even though the company I work for does not have presence. Cons The response times when something does not go as planned is slow. The local partners sometimes are not responsive Review Source MR Massimo R. Parametric developer Construction Used the software for: 6-12 months ### "My Positive Experience with Oyster" May 2, 2023 5.0 Our experience with Oyster was positive, and we were able to streamline our HR and payroll processes significantly. Oyster also helped us stay compliant with state and federal regulations, which was a big relief. Pros I liked Oyster's user-friendly interface and how easy it was to navigate. The product offers a wide range of features that were beneficial to my business. Oyster made it easy to manage employee payroll, benefits, and HR tasks in one place. The reporting and analytics tools were helpful in tracking employee data and identifying trends. Cons Some of the reporting tools were a bit clunky and could be improved. Also, the document should be stored by different groups (like: contracts, payrolls, communication/administration) Review Source AS Ayan S. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "An honest review for a users point of view" January 20, 2024 5.0 Pros The portal is very well maintained and self-descriptive in nature. It is easy to use since each section has proper details. In my case the signed agreement, payslips etc are pretty well managed in the portal. Also salary disbursement is pretty quick. Cons Right now I have not found any cons while using the system. Review Source RV Roland V. Group Head of Insurance Insurance Used the software for: 6-12 months ### "Willing to support " May 5, 2023 4.0 See above Pros People were always wanting to help and try to get back to you in time Cons People sometimes are not aware of market practice in the respective countries and just pass on messages Review Source TB Tomás B. Software engineer Primary/Secondary Education Used the software for: Less than 6 months ### "Easy to onboard remote workers" May 2, 2023 4.0 Pros The easy to use interface, having all the things you need in a dashboard Cons Adding expenses could be improved, you need to submit it one by one, it would be nice to be possible to add multiple expenses to the same topic like “trip to office” and you added the train, the flight, taxi, etc all in one folder with multiple sub expenses. Review Source EG Elda G. Recruitment Team Manager Computer Software Used the software for: 6-12 months ### "With Oyster we facilitated our hiring in the UK" August 22, 2023 5.0 Pros This was my first time getting a service like the one Oyster provides, and I can tell that the implementation process and the new hires' process were very smooth. We needed to expand our team in the UK, and with Oyster, we could do that very fast and safely. Cons I recommend the Oyster team make sure that the "Comments" text box that is included in the new hire form really saves that information since when I wanted to find that information, once I hired some team members, the notes were gone. Review Source LA Luke A. Head of BD Australia and SE Asia Financial Services Used the software for: Less than 6 months ### "Efficient HR Platform" January 6, 2024 5.0 I highly rate Oyster as an HR platform for users thanks to an intuitive platform design and strong customer service. The ease with which users can navigate around the site means I don't have to spend too long to achieve what I need to do. Pros I like that companies can use Oyster to employ people where they don't have legal entities. Oyster has created a tailored HR solution for employers and employees to be connected via an easy to use platform with strong customer service support. Cons The turn around time for work and travel expenses could be improved as I am out of pocket due to cut-off periods for payroll runs, that occur every month. Review Source TL Timur L. Presales Solution Engineer Telecommunications Used the software for: 1-2 years ### "Oyster is really good" January 4, 2024 5.0 Pros Oyster is very simple and intuitive to use. Support is reactive and everything works smooth since I got enrolled in my new job Cons Not much to say honestly, it's a nice solution. What would be great is to have a business card for some jobs profile but it's under discussion already Review Source JA João A. UI specialist Insurance Used the software for: 6-12 months ### "Good platform " May 10, 2023 5.0 Pros Payroll and time off management made it crucial Cons Can't really identify something at the moment to improve on. Review Source TC Terry C. CEO Computer & Network Security Used the software for: 1-2 years ### "Payment issues" May 2, 2024 1.0 Pros It services my need to pay my US employees Cons For some reason you cant match my payments to the invoices, the billing is very confusing and you always think I havent paid when I have Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.