--- title: "Second Nature AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Second Nature AI Software - reviews, pricing plans, popular comparisons to other Speech Recognition products and more." source_url: "https://www.capterra.com/p/229361/Second-Nature/" page_type: "product" language: "en" --- # Second Nature AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Second Nature AI ## What is Second Nature AI? Second Nature AI is a cloud-based sales training platform that lets sales and customer-facing teams practice realistic conversations through AI-powered role play simulations. Managers can assign training scenarios, track rep progress, and review performance without sitting in on every call. Second Nature AI provides automated scoring, feedback, and coaching after each practice session, helping teams identify skill gaps and improve pitch delivery over time. Core features include customizable scenarios, conversation analytics, and leaderboards. The platform is best suited for sales teams, customer success reps, and contact center agents at midsize to large businesses across industries such as technology, financial services, and healthcare. ## What is Second Nature AI used for? [Sales Enablement](https://www.capterra.com/sales-enablement-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/)[Other Artificial Intelligence (AI) Software](https://www.capterra.com/other-artificial-intelligence-ai-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Second Nature AI?[Manage this product listing](https://www.g2.com/products/second-nature-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Second Nature AI 5.0 (4) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.6 (809) Value For Money 4.7 (3) Value For Money 4.6 (734) Customer Service 5.0 (3) Customer Service 4.7 (738) ## Second Nature AI alternatives [4.8 (75)](https://www.capterra.com/p/229303/Wing/reviews/) Starting price $699.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [Fathom](https://www.capterra.com/p/276054/Fathom/) [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276054/Fathom/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) ## FAQs about Second Nature AI Overview ### What company size and specific industries is Second Nature AI built for? Second Nature AI is designed for mid-size to enterprise businesses in technology, healthcare, banking, financial services, and telecommunications. It fits organizations with sales, customer service, or learning and development teams that need a training solution suited to larger operational needs across these sectors. Features and Usability ### What are the key features of Second Nature AI? Second Nature AI offers AI buyer persona simulation, roleplay scenario builder, and hyper-realistic voice simulation for sales practice. It also includes AI roleplay scoring and rubrics, automated AI coaching feedback, progress tracking, reporting and analytics, call recording, and sales readiness certification for training and assessment. Integrations ### Which third-party tools and platforms does Second Nature AI integrate with? Second Nature AI integrates with 14 third-party tools and platforms, including Salesforce Sales Cloud/Agentforce Sales, HubSpot Sales Hub, Pipedrive, SAP Customer Experience, Google Workspace, Slack, Okta, and Microsoft Entra ID. It also connects with Docebo, SCORM Cloud, Workday Learning, Workday Platform, My Telescope, and Tietoevry Banking. Getting Started and Support ### What training and onboarding options does Second Nature AI offer? Second Nature AI provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for users reviewing setup steps, product features, and routine usage. Getting Started and Support ### What customer support options does Second Nature AI offer? Second Nature AI provides email/help desk support, FAQ/forum resources, 24/7 live rep support, and chat. Support coverage is straightforward to reach through these channels, though no reviewer feedback is available here to describe response speed, helpfulness, or common support issues. ## Features AI summary Based on 2,485 Speech Recognition reviews According to Capterra reviewers, these are the sales enablement features buyers prioritize most when evaluating a solution: - **Contact Management** (**55%** of reviewers rated this feature as critical) - **Contact Database** (**58%**) - **Lead Management** (**52%**) Second Nature AI includes other capabilities that reviewers also rate highly, such as **Third-Party Integrations** (**57%**) and **Mobile Access** (**62%**). Together, these features help teams connect their existing sales tools, keep information available across systems, and stay productive from anywhere, giving businesses more flexibility in how reps prepare, practice, and manage daily work. Third-Party Integrations 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Mobile Access 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Activity Dashboard 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Content Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Performance Metrics 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Call Monitoring 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Second Nature AI 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Buyer Persona Simulation: Conversational AI simulating two-way sales interactions with AI-generated buyer personas - AI Roleplay Scoring & Rubrics: Automated evaluation and scoring of roleplay submissions (rubrics, criteria, performance indicators) - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated AI Coaching Feedback: Automated AI-generated feedback and coaching insights (performance summaries, recommendations) - Built-in Course Authoring: Tools that allow users to create and publish courses and course material/content - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Commenting/Notes: Leave comments and notes on documents for others to view - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversational AI: Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Gamification: Games or game-like elements to track progress and reward accomplishments - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Hyper-Realistic Voice Simulation: Natural, hyper-realistic dialogue with low latency - Learning Management: Organize and track educational activities - Mobile Access: Access software remotely via mobile devices - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Roleplay Scenario Builder: Create and customize roleplay scenarios with dynamic AI responses (no fixed scripts) - Sales Framework Customization: Trainable on specific sales frameworks (MEDDIC, Challenger, proprietary playbooks) - Sales Readiness Certification: Assessments and certifications to verify sales rep readiness at scale - Sales Scenario Practice Library: Practice common sales scenarios (discovery calls, cold outreach, objection handling, negotiation, closing) - Self-Directed Repeatable Practice: Repeatable self-directed practice without a human trainer - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 4.7 (3) ### Starting price Free trial available Value for money 4.7 (3) 4.7 Based on 3 reviews ## Integrations [ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[ SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[ Docebo](https://www.capterra.com/p/127213/Docebo/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)[ SCORM Cloud](https://www.capterra.com/p/128021/SCORM-Cloud/)[ Google Workspace](https://www.capterra.com/p/127909/SmartManager-System/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Eileen J. Office Manager Electrical/Electronic Manufacturing ### "Powerful tool to train the sales force" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 31, 2023 The results obtained by Second Nature AI are significantly positive, allowing the sales team to effectively execute the planned strategies. This tool facilitates the capabilities for sales reps to interact with customers. Pros This is a very successful artificial intelligence driven tool for improving sales capabilities. It facilitates training by simulating scenarios that can be presented to sales specialists. It allows to monitor and evaluate the progress and performance of sales reps undergoing training. Allows the training process to be unlimited in the number of users to participate. Cons The built-in artificial intelligence is excellent, it meets all our expectations, it has no negative aspects. Switched from [Harvest](https://www.capterra.com/p/75598/Harvest/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 3, 2023 We really appreciate you taking the time to share your experience with us! Your product feedback is valuable and has been shared with the relevant team Judy N. DEBT RECOVERY OFFICER Financial Services ### "Equiped Sales Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 20, 2023 Pros Simple and clean UI/UX design.Qualified on training sales team on all required measures and strategies on sales.VOip and VC recordings for later references. Cons Since we implemented, nothing negative to register. I crown it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 23, 2023 Thank you for the great review and for taking the time to fill it. Keep having fun practicing your sales pitch! AN Anonymous User Co-founder Management Consulting ### "Taking the guessing out of improving sales performance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 10, 2021 Very positive. I helped a client get the system as part of strategic consulting work. Lack of transparency in their sales force was the motivator in finding a solution. After getting a demo and hearing from their customers, I was impressed. Pros Everything is measureable with data to back it up. There's no need to review videos of calls or wait until someone blows a deal to try to figure it out afterwards. Second Nature helps prepare the troops before they get to battle, not adding band aids after they come back. I like the idea of transparency, data driven, measurable, and intelligent training. Cons This needs more languages, I had a customer in Japan that was interested in it for their partner network but couldn't deploy with English only. When the other languages come it will allow for global adoption by the large multi-nationals across all their sales teams. Reasons for choosing Second Nature AI Unique feature set matched the needs of the project, and the outcome is that it was the right decision. We see results, client was happy, I was happy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 11, 2021 Thank you for your review! RH Rebecca H. CEO Computer Software ### "Practicing role plays with AI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2021 Pros Second Nature lets you practice all your sales pitches, product presentations, slide shares etc. with a virtual customer Jenny, who is an AI bot. Jenny is programmed to act like a real customer, asking about competition, value and other topics. She gives you feedback after each practice session which is really helpful to figure out points I didn't cover well enough, and how to improve my tone. As a manager on the system, I can see how each of my sales reps is doing and can drill into trouble spots, listen to their recordings, and put together a customized coaching program for anyone who needs it. Cons Sometimes talking to a robot feels a little...robotic. It takes getting used to. But once you've done a few simulations you get the hang of it. Some of our reps prefer practicing with Jenny to practicing with their manager. Reasons for choosing Second Nature AI We felt that call recording products & Second Nature were actually complementary. Call recording let's you see what is actually happening on real sales calls. Second Nature lets reps prepare for those calls and make & fix all their mistakes before the real deal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2021 Thank you for your review ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.