# CrunchTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is CrunchTime the right Food Costing solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/2294/CrunchTime-Back-Office/reviews

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CrunchTime

4.4 (14)

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Last updated March 13th, 2026

# Reviews of CrunchTime

Ease of use

4.0

Customer Service

4.4

## Showing most helpful reviews

Showing 1-14 of 14 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Ramon V.  
IT Director  
Restaurants  
Used the software for: 2+ years

### "Crunchtime your restaurant back of house experts"

January 17, 2020

5.0

We have been using Crunchtime for a very long time, I would say around 8 years. It has always worked well and our experience has been exceptional. We purchased another company some time ago which used a product from the competition and we decided to try it out for a while and then decide if we would migrate away from Crunchtime or migrate the new additions to Crunchtime. After discussing with the users it was an easy decision to migrate the new restaurants over since Crunchtime's features set is much more complete than that of the other system that we tried.

Pros

1\. Cloud based software as a service 2. More features than the competition 3. Easy to integrate with different systems 4. Willing to adapt to business needs 5. Will take good ideas or suggestions from clients and upgrade system adding benefit to all customers

Cons

1\. Some processes were easier to execute on the fat client that has been discontinued 2. They did not have native integration with some POS until last year. But they did provide us a third party that helped with that and we used them in the mean time.

Reason for choosing CrunchTime

Crunchtime has a lot more features and they are more willing and available for integrations with other systems. Right now we integrade Crunchtime with our POS and with our central accounting software which saves us a lot of time in processing different information that goes to and comes from our restaurants.

Review Source

SW

Sara W.  
Operations Administrator  
Restaurants  
Used the software for: 2+ years

### "Inventory Management"

December 26, 2019

5.0

Would recommend Crunchtime to anyone looking to solve for cost of goods and labor. There are a great deal of reports and functions in this database that help your teams from restaurant level to C-level make better business decisions. The customer service team is quick and helpful which makes resolving any issues that may arise less stressful.

Pros

Accurate and reliable food and beverage costs. Reporting abilities from micro and macro levels. Consistency

Cons

Learning curve with new users can cause issues with ease of use.

Reason for choosing CrunchTime

Crunchtime fulfilled more of the business needs we were looking to solve for.

Review Source

AM

Angel M.  
Gm  
Food & Beverages  
Used the software for: 6-12 months

### "Crunch-time back office"

April 21, 2020

3.0

Overall the crunch-time back-office I believe is really a great inventory app option to use and keeping track of all store and business inventory

Pros

What I like about crunch-time back office it is an easy and great way to keep track of your inventory and sales

Cons

Cons to crunch time back office and sometimes it takes a couple days for the system to come back up if it goes down

Review Source

GM

Gary M.  
Menu and Data Manager  
Food & Beverages  
Used the software for: 2+ years

### "Greatest Inventory System"

January 23, 2020

4.0

I have had nothing but good experiences with CrunchTime. Their support is the best I have dealt with compared to any other software I have used (especially than any of the multitude of POS support teams I have dealt with).

Pros

The best part about this software is how highly customizable it is in order to meet our business needs. The purchasing controls and the way that it highlights reconciling issues to help prevent mistakes is great. Also, all the tools that are available to help you troubleshoot your inventory variances are amazing. Finally, their embedded help is hands down the best I have seen. It does not just send you to some message board where maybe you find the information you are looking for but brings you right to the pages that correspond with where you are in the app at the time.

Cons

It is very unforgiving, in some areas. The inability to edit commissary orders after they have been reconciled, even though you can do that with vendor orders can be difficult if your business uses commissaries to supply their locations. Also, the need to create multiple recipes to deal with mods or togo vs dine in can create a lot of extra work vs having some functionality where maybe there are flags that designate what should be in a recipe would make it much easier.

Review Source

MB

Mitch B.  
Senior Accountant  
Accounting  
Used the software for: Less than 6 months

### "Crunchtime has been a helpful tool for us to manage multiple different areas of our business."

June 28, 2022

4.0

Our overall experience has been very positive. The service team met with us before we started in order to walk us through the most-used parts of the system and also to answer any questions we had. We were very impressed with them and appreciated this dedicated time to onboarding the software. We have been able to do everything we have needed to and have been very satisfied with the product.

Pros

I have appreciated the user-friendliness of the software. You are able to edit where needed and in a way that makes sense for accountants on the back-end and for front-end users in our restaurant. I also appreciate that the system is very robust and allows you to view and perform a wide variety of functions.

Cons

You do have to log in to a different site in order to edit the global settings for your company than you do when doing most other functions. It would be ideal if you could be in one place to do everything you needed to for your company.

Reason for choosing CrunchTime

We did not consider other products as this is the system that many other franchisees in our concept currently use.

Review Source

TS

TJ S.  
Director of Food & Beverage  
Restaurants  
Used the software for: 2+ years

### "Easy to use, very detailed, all the info you want to know"

July 24, 2018

5.0

One of the better inventory management systems I've worked with

Pros

Easy to look into inventory, shortages, usage, etc. Lots of reports for p-mix, costs, sales history, etc.

Cons

Not easy to set up. Very time consuming. Not a big con...but set aside some time. Customer support lacks when there is an issue, but not often did I come across an issue

Review Source

MW

Margaret W.  
Bar Manager  
  
Used the software for: 2+ years

### "thorough, great for quality control"

June 25, 2018

5.0

Pros

Going off of previous inventory cycles, Crunchtime tells you exactly how much product you should have and exactly what you are missing and integrates well with your POS

Cons

Unfortunately, there is no wiggle room or grey area to account for things like spills, or, for example, extra inventory that may be used that wasn't rung in or charged for an upcharge.

Review Source

Jennifer M.  
assistant manager  
Food & Beverages  
Used the software for: 2+ years

### "easy to use"

May 31, 2019

5.0

Pros

we love using this product to do our truck orders and input inventory great layout and easy to use

Cons

works great i have no issues with this software

Review Source

Response from CrunchTime! Information Systems

June 4, 2019

. . .

CL

Christine L.  
CrunchTime Administrator  
Restaurants  
Used the software for: 2+ years

### "CT"

January 8, 2020

4.0

Pros

It's an all in one software. No need for other programs.

Cons

some search options are not user friendly, would prefer a fresher look

Review Source

JL

Joe L.  
Director of HR  
Entertainment  
Used the software for: 1-2 years

### "Great for Large Groups"

November 26, 2018

4.0

Pros

This will drill down deep into the details of your COGs and labor controls, its really great. Inventory management is hard to get right and they do it well.

Cons

It's not the most intuitive interface for managers, but with some training this is remedied. It could use a UI upgrade.

Review Source

TG

Tiffany G.  
Shift manager  
Food & Beverages  
Used the software for: Less than 6 months

### "So easy a toddler can operate it"

April 7, 2022

5.0

Pros

I love the features this platform has to offer and love it keeps track of inventory and sales on one thing and keeps it organized as well

Cons

Nothing at all I can think of it's agreat software program

Review Source

DT

Donald T.  
Senior Systems Analyst  
Restaurants  
Used the software for: 2+ years

### "Great Back Office Solution"

December 18, 2019

5.0

Pros

Ease of Use Features Saves Time and Money Makes operators lives easier

Cons

Can be expensive for smaller operations

Review Source

TH

Thomas H.  
General Manager  
Restaurants  
Used the software for: 1-2 years

### "Still working out bugs"

August 21, 2018

3.0

Although their support team struggled, they were courteous and understanding in regards to wanting to help.

Pros

It works when data is entered absolutely correct. The finite details of statistics and projections are a little out there.

Cons

Customer support, at least half the time seemed to be learning their own product when I called in. Most of my questions or concerns required a call back by their team.

Review Source

MM

Michael M.  
Owner  
  
Used the software for:

### "BOH enterprise management"

February 29, 2016

5.0

Smart system. Always ahead of the curve. No charge for updates and scales incredibly well across all restaurant locations

Review Source

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