---
title: "Caretime Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Caretime Software - reviews, pricing plans, popular comparisons to other Long Term Care products and more."
source_url: "https://www.capterra.com/p/229462/Caretime/"
page_type: "product"
language: "en"
---

# 

 Caretime Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Caretime

## What is Caretime?

CareTime is a cloud-based software platform designed for home care organizations to manage operations, documentation, EVV, and billing in one connected system. CareTime helps align what happens in the field with what gets billed and paid. By connecting scheduling, visit documentation, and EVV data directly to billing workflows, agencies can identify issues early, reduce manual rework, and avoid delays caused by incomplete or inaccurate information. Caregivers can document visits electronically while meeting program and compliance requirements. Administrators gain real-time visibility into visit status, documentation gaps, and billing readiness—allowing teams to resolve problems before claims are submitted. CareTime supports Medicaid and Medicare home health billing and offers optional revenue cycle management services for organizations that need additional support.

## What is Caretime used for?

[Home Health Care](https://www.capterra.com/home-health-care-software/)[Home Care](https://www.capterra.com/home-care-software/)[Time Clock](https://www.capterra.com/time-clock-software/)

Top alternative

Featured

Overall rating

Based on 55 user reviews

Reviews sentiment

Positive

76%

Neutral

9%

Negative

15%

Starting price

$170

Other, Per Month

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Caretime?[Manage this product listing](https://www.g2.com/products/caretime/claim_requests/new?auto=true)

Rating Breakdown

4.0

+−

Features3.9

Value for Money3.9

Ease of Use4.1

Customer Service3.9

Rating Breakdown

4.0

Features3.9

Value for Money3.9

Ease of Use4.1

Customer Service3.9

## Caretime Reviewers Verdict

Updated September 2026

AI summary

-   Caretime is a good fit for organizations needing an accessible platform to manage care-related operations.
-   Positive feedback centers around its user-friendly interface and a solid set of practical features that support business needs.
-   It helps teams navigate daily tasks more efficiently once they are familiar with its layout and options.
-   Some key downsides are recurring frustrations with phone support, slow customer service response, and occasional confusion over system wording or billing.
-   It suits buyers seeking ease of use and essential functions, but those needing responsive support or flexible contracts may want to weigh alternatives.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Caretime

4.0 (55)

VS.

[4.6 (93)](https://www.capterra.com/p/215860/InMyTeam/reviews/)

Starting Price

$170

Other, Per Month

Starting Price

$200

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (54)

Ease Of Use

4.7 (93)

Value For Money

3.9 (52)

Value For Money

4.6 (89)

Customer Service

3.9 (54)

Customer Service

4.6 (91)

## Caretime alternatives

[4.5 (157)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/)

Starting price

$295.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/)

Starting price

$325.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.5 (65)](https://www.capterra.com/p/140368/Carecenta/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/229462/Caretime/alternatives/)

## FAQs about Caretime

Overview

### Which roles and teams benefit most from Caretime?

Caretime is most used by administrators, managers, owners, directors, and executive leaders at care-focused organizations. Administrative and operations teams rely on it to coordinate staff, clients, and schedules, while executives use it to oversee service delivery, streamline workflows, improve communication, and maintain visibility into daily care operations.

Answer based on 55 reviews

Overview

### What company size and industries is Caretime built for?

Caretime is designed for small non-medical home care and private duty agencies, with 96% of reviewers from small businesses and 65% in Hospital & Health Care. It also serves Health, Wellness and Fitness at 18% and Consumer Services at 11%, with limited use among midsize and enterprise organizations.

Answer based on 55 reviews

Features and Usability

### What are the key features of Caretime?

Caretime offers home care scheduling, caregiver management, and time tracking with clock in/out, GPS, geofencing, and visit verification. It also includes client and patient records management, care plan management, billing and invoicing, document storage, electronic signatures, reporting and analytics, and alerts and notifications.

Integrations

### Which third-party tools and platforms does Caretime integrate with?

Caretime integrates with Stax, Availity, CareAcademy, QuickBooks Enterprise, and Stripe. These integrations cover payment processing, billing, training, and healthcare-related workflow connections, giving Caretime a focused set of third-party links for core operational tasks.

Answer based on 2 reviews

Getting Started and Support

### How good is Caretime phone support?

Caretime struggles with phone support for many agencies, especially when urgent billing or technical issues need fast help. Office staff and caregivers often describe long hold times, missed callbacks, and trouble reaching a live person, although some customers report helpful representatives who stay on calls and resolve problems thoroughly.

Answer based on 16 reviews

Getting Started and Support

### What training and onboarding options does Caretime offer?

Caretime provides in person training, live online sessions, webinars, documentation, and videos. In person training and live online sessions support guided setup, webinars offer scheduled instruction, documentation gives written reference material, and videos provide visual walkthroughs for self-paced review.

Answer based on 8 reviews

Getting Started and Support

### What customer support options does Caretime offer, and how do users rate the experience?

Caretime offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. User feedback on support is mixed: many describe onboarding as helpful, responses as prompt, and phone assistance as patient and knowledgeable, while others report slow communication, unresolved issues, and frustration with customer service during problem resolution.

Answer based on 16 reviews

Features and Usability

### What features does Caretime offer for home care agencies?

Caretime offers a broad set of home care management features that many agencies find useful for daily operations. Teams often mention filters, scheduling support, billing workflows, and staff management tools, though some users find the layout crowded, the terminology confusing, and occasional glitches or app limitations disruptive.

Answer based on 17 reviews

Features and Usability

### Is Caretime easy to use?

Caretime feels easy to use for many home care teams once the basics are learned. Office managers, administrators, and staff often describe the system as simple to navigate, quick to learn, and practical for everyday scheduling and office tasks, though larger menus can seem confusing at the beginning for some new users.

Answer based on 15 reviews

## Features

AI summary

Based on 11,912 Long Term Care reviews

Capterra data shows that buyers of Time Clock software rank the following features as their top priorities:

-   **Clock In/Out** (**66%** of reviewers rated this feature as critical)
-   **Employee Time Tracking** (**60%**)
-   **Timesheet Management** (**53%**)

Caretime supports all three features that reviewers rate most highly: **Clock In/Out**, **Employee Time Tracking**, and **Timesheet Management**. Together, these capabilities help businesses record work hours accurately, keep attendance data up to date, and manage payroll-related timesheets more efficiently, allowing teams to reduce manual errors and maintain better visibility into employee time.

Clock In/Out

4.8 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Track employees' arrival and departure timings for payroll purposes

Employee Time Tracking

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Track and measure time worked for employees

Timesheet Management

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Track the amount of time spent on a job or task

Mobile Access

4.0 (24)

70.83% of 24 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Employee Scheduling

5.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Assign working shifts or tasks to employees based on their availability

Billing & Invoicing

3.8 (17)

70.59% of 17 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Caretime 65 features

### All Features
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling
- Approval Process Control: Manage the process of evaluating documents or requests submitted for approval
- Attendance Tracking: Track the attendance of specific individuals or groups
- Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications
- Bill Payment: Complete outstanding payments
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs
- Caregiver Management: Manage caregiver's training, scheduling, supervision, performance evaluation, etc.
- Chat/Messaging: Communicate using direct chat or messages within the system
- Claims Management: Process of submitting and following up on claims with insurance companies
- Client Management: Manage contact details and communication with clients
- Client Portal: Private online space that lets businesses securely share documents and provide information access to clients
- Clock In/Out: Track employees' arrival and departure timings for payroll purposes
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Customization: Create labels for products that contain required information such as colors, sizes, dates, etc.
- Data Import/Export: Import and export data to and from software applications
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Document Storage: Store and organize documents in a centralized system
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- Electronic Signature: Digitally sign online documents
- Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- Employee Portal: Online portal where employees can access and track their own information
- Employee Scheduling: Assign working shifts or tasks to employees based on their availability
- Employee Time Tracking: Track and measure time worked for employees
- For Home Care Providers: Specifically for in-home care services
- Geofencing: Virtual perimeter for a real-world geographic area
- GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual
- HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection
- Historical Reporting: Information, data and reports that are being tracked over time
- Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
- Medical Billing: Manage billing and payments for a healthcare provider
- Mobile Access: Access software remotely via mobile devices
- Multi-Location: Manage and support multiple locations
- Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details
- Point of Care System: System of devices or tools that help perform, test and capture patients' diagnostics in real-time
- Real-Time Data: Receive data and information in real time
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Shift Swapping: Managing and trading shift details between employees
- Sick Leave Tracking: Track and manage sick leave time
- Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly
- Task Management: Create, manage and track all task activities and progression
- Task Scheduling: Track and manage the scheduling of tasks
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Time & Attendance: Track and manage employee's work hours to improve payroll accuracy
- Time Off Management: Track and manage employee time-off, vacation, and sick leave requests
- Time Off Requests: Tools that allow employees to request/schedule time off
- Timesheet Management: Track the amount of time spent on a job or task
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time
- Visit Verification: Process that confirms a caregiver's visit and services provided

---

Get Advice

We can help you find the software with the features you need.

Features

3.9 (54)

3.9

Based on 54 reviews

## Pricing

Value for money

3.9 (52)

Basic

$170.00

Other,Per Month

Value for money

3.9 (52)

3.9

Based on 52 reviews

## Integrations

[

QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Availity](https://www.capterra.com/p/68854/Availity/)[

CareAcademy](https://www.capterra.com/p/239196/CareAcademy/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.9 (54)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.9 (54)

3.9

Based on 54 reviews

## User reviews

Overall rating

4.0

Based on 55 reviews

Filter by rating

5(26)

4(16)

3(5)

2(2)

1(6)

Mentioned topic

Sorted by most recent

SD

Sabina D.

Associate

Health, Wellness and Fitness

### "Easy to use "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

3/10

March 3, 2026

Pros

It is easy to use. I like the important features and filter that is within the software. It gets my job done and I will recommend.

Cons

Sometimes it lags which I don’t like. The features might be overwhelming to look at first but after getting used to the software, it is alright.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CR

Cory R.

lpn

Health, Wellness and Fitness

### "caretime 2025"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

December 26, 2025

A common complaint is the inability to reach customer service, with reports of long hold times that end in disconnection, unreturned voicemails, and general lack of assistance, leading to significant frustration.

Pros

The responsiveness, patience, and willingness of the support team to resolve issues quickly are consistently highlighted as a major positive experience.

Cons

The platform’s functionality and wording can be unintuitive. For example, some users found it confusing that a client is referred to as a "job" within the system.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JK

JACQUELINE K.

CEO

Hospital & Health Care

### "start up CRM"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

9/10

December 18, 2025

This is a great system for start up business that needs to get organized. It features are easy to manage and it is a great value for the money

Pros

Ease of use and if you do not know you can go back to the start up and review. also great for clock in and out for employees

Cons

Support system can be better. given more help to existing customers. trouble with billing is a big problem.

Alternatives considered

[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)

Reasons for choosing Caretime

price for start up was better, and learning how to use was better

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

TS

Tenneil S.

admin asst

Hospital & Health Care

### "Caretime Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

2/10

December 18, 2025

Overall agency employees are friendly and available for general questions, but specific questions seem to take awhile or not answered at all

Pros

Easy to use, teletrain videos watched were good starting points to learn basics and how to get Caretime started

Cons

Contract- did not like various charges for implementation scattered throughout contract- should list all together with explanation in Beginning and on one page

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

CL

Cindy L.

office manager

Health, Wellness and Fitness

### "adminstrative assistant"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

December 18, 2025

staying committed to learning—whether it's through professional development for staff, improving operational efficiency, or adapting to new technologies—agencies position themselves to not only meet current demands but anticipate future ones.

Pros

idea that thriving agencies embrace continuous improvement is key. They don’t focus on perfection, but rather on making small, consistent changes to meet the evolving needs of clients, caregivers, and the industry as a whole.

Cons

wasn’t about: Having everything flawless Sticking to fixed systems that don’t evolve Or chasing ideal outcomes instead of real progress What mattered far less was polish for its own sake. Instead, value came from progress over perfection—being willing to adjust, learn, and make small improvements that actually served the changing needs of home

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

MA

Mellody A.

Practice Administrator

Hospital & Health Care

### "Caretime has been a great support for success!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 17, 2025

The overall experience has been very good! Caretime has been a key component in the success of our company!

Pros

Caretime is very user friendly for Caregivers to clock in and out as well as documentation of visits to clients. It is easy to submit shifts for billing and payroll. The edit features are very easy to navigate if a mistake is made by a Caregiver. Customer Service is top notch!

Cons

Caretime does not have a user-friendly communication tool. The initial Orientation of Caretime was confusing. There were a lot of bugs to fix in the beginning.

Switched from

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)

Connecteam did not pull into RCM/EVV Verify

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

KD

Kizzy D.

Director

Hospital & Health Care

### "Horrible Service In Every Department!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 17, 2025

Caretime appears to operate with minimal staffing while being responsible for assisting thousands of customers. As a result, customer service is almost non-existent. Any attempt to resolve an issue is met with excessively long wait times, delayed responses, or no response at all. This is not only frustrating but entirely unacceptable for a company of your size and responsibility. When contact is finally made, the experience only worsens. The individual responsible for handling billing matters has consistently demonstrated unprofessional behavior, a lack of basic customer service skills, and an apparent absence of respect for customers. Their tone, demeanor, and inability to communicate effectively reflect poorly on your organization and raise serious concerns about training, accountability, and leadership. Customers should not feel dismissed, disrespected, or burdensome when seeking assistance—especially regarding billing issues, which require accuracy, professionalism, and clear communication. The lack of character, courtesy, and competence displayed is unacceptable and damaging. This ongoing pattern of inadequate staffing, excessive delays, and unprofessional conduct has created a hostile and frustrating customer experience. It is unreasonable to expect customers to tolerate such treatment, and it is imperative that Caretime address these issues immediately.

Pros

Absolutely Nothing! I have not one good thing to say about this company. I went to a state meeting and when we discussed EVV vendors Caretime was bought up multiple times by different agencies and none had anything positive to say!

Cons

The unacceptable level of customer service provided by this company. The support system currently in place is grossly insufficient and reflects a complete disregard for the customers you serve.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

DG

Darna G.

Administrator

Individual & Family Services

### "Donot Recommend "

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 16, 2025

Doesn't end well. They signed me up for 3 years without any chances of being ablevto cancel. Which means I continued to pay them even while not using them. However id rather pay additional for a service that actually works.

Pros

Nice company as first. They were so helpful and would stay on the phone with you until the problem was fixed. Then our representatives was replaced with the worst.

Cons

Customer support was the worst once Megan left. They always send you to wait for someone else who doest solve the problem. Will never do business with them again!

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

BS

Brittney S.

CEO

Hospital & Health Care

### "Love it and will continue to use it "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 16, 2025

Very very very great experiences. I have enjoyed Caretime has been a wonderful experience and i enjoy the services.

Pros

Easy of use, very affordable and great customer service, great customer support. The billing was affordable,

Cons

Nothing. I enjoyed everything about care time and i will be referring many more people to care time.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

LE

Liea E.

Owner

Individual & Family Services

### "Supportive, User-Friendly, and Reliable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 15, 2025

Overall, my experience with CareTime has been extremely positive. From the very beginning, their team has been supportive, knowledgeable, and genuinely kind. The platform is easy to navigate, and the customer service has made the entire process of opening and managing my agency feel much less overwhelming. I truly appreciate CareTime and the care they put into supporting their clients.

Pros

CareTime has been such a blessing during the process of opening my agency. Their customer service is truly phenomenal—every single person I’ve spoken with has been kind, patient, and genuinely supportive. It means so much to work with a team that understands the real struggles of starting and running an agency. On top of that, the platform is very easy to navigate, which makes day-to-day work much less stressful. I truly appreciate CareTime and the amazing people behind it.

Cons

At this time, I have not experienced any issues or challenges with CareTime. My experience has been very positive overall, and everything I’ve needed so far has been well supported.

Switched from

[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/)

I switched from WellSky to CareTime because CareTime was a better fit for my agency’s size and budget. I also found CareTime to be more user-friendly, and their customer support has been much more accessible when I need assistance or have questions. While WellSky is a solid platform, CareTime aligns better with my current needs as a growing agency.

Alternatives considered

[CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)

[Therap](https://www.capterra.com/p/124101/Therap/)

[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)

Reasons for choosing Caretime

I chose CareTime over other platforms primarily because of their exceptional customer service. From the beginning, the team was welcoming, supportive, and truly understanding of the needs of a growing agency. Their responsiveness and genuine care made the experience feel personal and reassuring, which ultimately set CareTime apart.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

[View all Reviews](https://www.capterra.com/p/229462/Caretime/reviews/)

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Popular comparisons

[InMyTeam vs Caretime](https://www.capterra.com/compare/215860-229462/InMyTeam-vs-Caretime)