# Caretime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Caretime the right Time Clock solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/229462/Caretime/reviews --- Caretime 4 (55) [View alternatives](https://www.capterra.com/p/229462/Caretime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Caretime Ease of use 4.1 Customer Service 3.9 ## Pros and Cons in Reviews LE Liea E OwnerIndividual & Family Services, 2 - 10 employeesUsed the software for: I used a free trial. “It means so much to work with a team that understands the real struggles of starting and running an agency.“ December 15, 2025 KD Kizzy D DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “This ongoing pattern of inadequate staffing, excessive delays, and unprofessional conduct has created a hostile and frustrating customer experience.“ December 17, 2025 TS Tenneil S admin asstHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Easy to use, teletrain videos watched were good starting points to learn basics and how to get Caretime started“ December 18, 2025 KD Kizzy D DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Any attempt to resolve an issue is met with excessively long wait times, delayed responses, or no response at all.“ December 17, 2025 MA Mellody A Practice AdministratorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The edit features are very easy to navigate if a mistake is made by a Caregiver.“ December 17, 2025 KD Kizzy D DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The support system currently in place is grossly insufficient and reflects a complete disregard for the customers you serve.“ December 17, 2025 LE Liea E OwnerIndividual & Family Services, 2 - 10 employeesUsed the software for: I used a free trial. “On top of that, the platform is very easy to navigate, which makes day-to-day work much less stressful.“ December 15, 2025 IS Iris S OwnerHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The software itself is often glitchy and unreliable, which forces our office staff to spend excessive time troubleshooting instead of focusing on their actual work.“ October 8, 2025 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BS Brittney S. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Love it and will continue to use it " December 16, 2025 5.0 Very very very great experiences. I have enjoyed Caretime has been a wonderful experience and i enjoy the services. Pros Easy of use, very affordable and great customer service, great customer support. The billing was affordable, Cons Nothing. I enjoyed everything about care time and i will be referring many more people to care time. Review Source AY Ashley Y. Office Manager Administrative Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Basic platform, great for starting out" July 11, 2024 5.0 Overall, my experience with Caretime has been a positive experience. It is a cost-efficient option, but with that being said, you will absolutely get what you pay for. Pros What I like most about Caretime is the help function. It can help you answer just about any issue you are having. And if you can't find the answer, the customer service team is very helpful. I also like that it's a basic platform for a company who is starting out. Cons What I like least about Caretime is the overall functionality. The wording of some stuff just doesn't make sense. I find calling a client the "job" very confusing. When you are working on billing, it doesn't signal errors or anything. It would be more helpful to signify a mistake that is made or a box that needs to be filled in. And if a box doesn't need to be filled in, or even used for billing, don't include it at all. It makes it very confusing. Alternatives considered [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/) Reason for choosing Caretime We chose Caretime over an alternative product because of the cost at the time. Review Source JD Jeryn D. H.R. Hospital & Health Care Used the software for: 6-12 months ### "care time review" August 14, 2024 3.0 So far, a good company to work with over all \[sensitive content hidden\] has been very helpful and a pleasure to work with Pros I like the setup of care time it is easy to navigate Cons you can't cancel at any time or at least pause temporarily Review Source LJ LaToya J. Administrator Hospital & Health Care Used the software for: 1-2 years ### "My Caretime experience." July 12, 2024 5.0 Overall, I'm happy with it and has referred the services with others. Pros I truly appreciated my onboarding experience and the time it takes for the support questions we have. Cons Sometimes, the aggregating communication can be a little slow. Alternatives considered [SwyftOps](https://www.capterra.com/p/193782/SwyftOps/)[GEOH](https://www.capterra.com/p/207985/GeoH/)[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing Caretime Cost and communication. Switched from [Santrax Agency Management](https://www.capterra.com/p/129444/Santrax-Agency-Management/) It kept going down and it didn't offer other amenities. Review Source JW JEREMY W. FOUNDER, CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "STELLAR PRODUCT" July 12, 2024 5.0 Pros The team at CareTime was really helpful and prompt. The system itself was easy to learn for the most part. I am very organized while running my company now! Cons The occasional glitches mainly with the mobile app. The web version always worked the best. Alternatives considered [Careswitch](https://www.capterra.com/p/214660/CareSwitch/) Reason for choosing Caretime I was demoing systems, Careswitch never got back to me after being put on a wait list. CareTime was prompt and informative and answered all my questions and I was up and running with CareTime quickly. Review Source CG CINDRA G. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Highly recommend Caretime" July 11, 2024 5.0 Pros Caretime came in with ease and saved me from another EVV system that I was not at all happy with. Cons Nothing so far as my team and I are really enjoying Caretime thus far. Switched from [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) We needed consistency and punctuality when it comes to issues and concerns. Review Source IF ISRAEL F. ADMINISTRATOR Hospital & Health Care Used the software for: Less than 6 months ### "\[sensitive content hidden\] IS AMAZING " July 3, 2025 5.0 Huge thank you to \[sensitive content hidden\] for answering the phone and staying on the line with me for over 30 minutes to help walk me through an issue I was having. (THIS IS WITHOUT ME HAVING AN APPT OR HAVING TALKED TO HER IN THE LAST 2 MONTHS! )Her patience, professionalism, and willingness to go the extra mile truly stood out. This level of support is rare—and it’s definitely not something you get with most businesses. \[sensitive content hidden\], you’re appreciated more than you know! GO JOIN CARETIME!! Pros The ease and having everything in one place made the whole process stress-free! IT IS AMAZING NO COMPLAINTS Cons Nothing beats the ease and having everything in one place—absolutely amazing experience! Review Source JJ Jada J. Caregiver Hospital & Health Care Used the software for: 6-12 months ### "The Great App " October 17, 2025 4.0 Pros What I like the most about them would be how ease it is to use them the features are amazing. Great management as well. Cons What I dislike the most would be the customer service The value of money is A little much but I manage. Review Source LP Latrice P. Administrator Hospital & Health Care Used the software for: 2+ years ### "Administrator" October 3, 2024 5.0 Our Overall experience is with care time is good. Pros What I like most about care time is the excellent customer service from \[sensitive content hidden\] and the turnaround time to get issues resolved. Cons I can't send claims to the compile tab myself. The app sometimes messes up on the caregiver's side. Review Source QE Quenesse E. Manager Hospital & Health Care Used the software for: Less than 6 months ### "Excellent WORK " December 12, 2024 5.0 It’s was AMAZING and detailed my my learning time so easy. Pros I love the fact that she was patient and very clear about all the steps that we went through. Cons Have no complaints. Everything went so smooth. I was nervous at first because I thought it was not gonna be understanding Review Source VI Vincent I. Director Consumer Services Used the software for: 2+ years ### "Home Health " August 6, 2019 5.0 Care time has been very helpful whenever I have any question about the system or concern i would recommend it to all that’s in my business Pros I love everything about this system it does what is needed for employees to operate comfortable in clocking in and out directing what to do when needed, giving me all the information that is needed to acquire me to run my business it is the best system I know and I recommend it to every person I can that is in my line of work I love it. Cons Everything I like I can’t think of anything that I dislike Reason for choosing Caretime I have heard about other systems but this was the one I chose and I know I made the right decision thank you Care Time. Review Source JL Janlea L. Program Supervisor Hospital & Health Care Used the software for: 2+ years ### "Tri-Generations review." April 3, 2020 4.0 Overall the experience has been positive, and Caretime has functioned as we needed. It is effective in providing what we had utilized it to do. Pros The ability to sort by jobs and employee to track hours and used PTO time. It is flexible. Cons Sometimes the system was not functional for staff to clock in/out. Or it would not pull reports. The mobile app never seemed to work very well. Review Source TW Trena W. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Satisfied Customer" August 16, 2019 4.0 Overall I am satisfied with the product and the recent upgrades. I have been using this product for almost 2 years and have not switched to the competitors that constantly contact us. Pros It's easy to use. The employees find it less complicated than some other systems that they have used with other companies in the past. Cons The Billing is not compatible with the systems that we have to use. Review Source TS Tiffany S. Owner Hospital & Health Care Used the software for: 6-12 months ### "Caretime review" July 26, 2019 3.0 My overview of the company is great very helpful always available when you need to go out there way greatly appreciate it Pros The customer service is excellent very patient and also willing to help you through any trouble as you may have I appreciate that Cons I don’t like that the software won’t allow you to always clock in when you’re not at location example picking up client from appointment do you have to be at the address and I have a set up for the option to be able to do that but would not allow me or worker Reason for choosing Caretime I was referred from a good friend to come with your company Review Source Response from CareTime July 31, 2019 Thank you for your review! We actually have a setting that can allow you to clock in if you are not at the designated location (in the community, at an appointment, etc.). Please contact customer support for training on how to set this up. We are happy to help! jW jakenzie W. director Consumer Services Used the software for: 1-2 years ### "GREAT PRODUCT" August 7, 2019 4.0 Pros I LOVE EVETYHING ABOUT THIS SOFTWARE IT HELPS ME ALOT TO ITS HARD TO MATAIN AND MANAGE A BUSINESS THIS SOFTWARE HAS MADE MY LIFE SO MUCH EASIER Cons NOTHING BAD TO SAY ABOUT THIS SOFTWARE I WOULD TOATLY RECOMMEND THIS PRODUCT Review Source MG Malicka G. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Horrible…. Stay away at all costs" February 16, 2024 1.0 Bad customer service.. Simply not worth it. Poorly developed product. Overall very bad experience. Pros Nothing. Simply not worth it. Poorly developed product Cons Everything . Nothing. Simply not worth it. Poorly developed product Review Source MC Marilyn C. Director of Business Hospital & Health Care Used the software for: ### "Excellent Care & Time" November 2, 2016 5.0 I had an outstanding experience with your employees and they were able to meet every need all the information was very helpful and was explained in a way that anyone would catch on. I am very pleased with the service even though I haven't been able to get started yet, but we plan to began this month after we finish training. Pros simple & easy Cons Nothing Review Source FE FAY E. ceo Hospital & Health Care Used the software for: Less than 6 months ### "CEO" July 30, 2019 5.0 Pros EASY TO UNDERSTAND THE SOFTWARE, LIKE TO REPORTS Cons NEED MORE FEATURES , LIKE CLOCK IN WHEN OUT IN THE COMMUNITY TO CHANGE DEPT Review Source MA Mellody A. Practice Administrator Hospital & Health Care Used the software for: 2+ years ### "Caretime has been a great support for success!" December 17, 2025 5.0 The overall experience has been very good! Caretime has been a key component in the success of our company! Pros Caretime is very user friendly for Caregivers to clock in and out as well as documentation of visits to clients. It is easy to submit shifts for billing and payroll. The edit features are very easy to navigate if a mistake is made by a Caregiver. Customer Service is top notch! Cons Caretime does not have a user-friendly communication tool. The initial Orientation of Caretime was confusing. There were a lot of bugs to fix in the beginning. Switched from [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Connecteam did not pull into RCM/EVV Verify Review Source LE Liea E. Owner Individual & Family Services Used the software for: I used a free trial ### "Supportive, User-Friendly, and Reliable" December 15, 2025 5.0 Overall, my experience with CareTime has been extremely positive. From the very beginning, their team has been supportive, knowledgeable, and genuinely kind. The platform is easy to navigate, and the customer service has made the entire process of opening and managing my agency feel much less overwhelming. I truly appreciate CareTime and the care they put into supporting their clients. Pros CareTime has been such a blessing during the process of opening my agency. Their customer service is truly phenomenal—every single person I’ve spoken with has been kind, patient, and genuinely supportive. It means so much to work with a team that understands the real struggles of starting and running an agency. On top of that, the platform is very easy to navigate, which makes day-to-day work much less stressful. I truly appreciate CareTime and the amazing people behind it. Cons At this time, I have not experienced any issues or challenges with CareTime. My experience has been very positive overall, and everything I’ve needed so far has been well supported. Alternatives considered [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)[Therap](https://www.capterra.com/p/124101/Therap/)[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing Caretime I chose CareTime over other platforms primarily because of their exceptional customer service. From the beginning, the team was welcoming, supportive, and truly understanding of the needs of a growing agency. Their responsiveness and genuine care made the experience feel personal and reassuring, which ultimately set CareTime apart. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) I switched from WellSky to CareTime because CareTime was a better fit for my agency’s size and budget. I also found CareTime to be more user-friendly, and their customer support has been much more accessible when I need assistance or have questions. While WellSky is a solid platform, CareTime aligns better with my current needs as a growing agency. Review Source KD Kizzy D. Director Hospital & Health Care Used the software for: 2+ years ### "Horrible Service In Every Department!" December 17, 2025 1.0 Caretime appears to operate with minimal staffing while being responsible for assisting thousands of customers. As a result, customer service is almost non-existent. Any attempt to resolve an issue is met with excessively long wait times, delayed responses, or no response at all. This is not only frustrating but entirely unacceptable for a company of your size and responsibility. When contact is finally made, the experience only worsens. The individual responsible for handling billing matters has consistently demonstrated unprofessional behavior, a lack of basic customer service skills, and an apparent absence of respect for customers. Their tone, demeanor, and inability to communicate effectively reflect poorly on your organization and raise serious concerns about training, accountability, and leadership. Customers should not feel dismissed, disrespected, or burdensome when seeking assistance—especially regarding billing issues, which require accuracy, professionalism, and clear communication. The lack of character, courtesy, and competence displayed is unacceptable and damaging. This ongoing pattern of inadequate staffing, excessive delays, and unprofessional conduct has created a hostile and frustrating customer experience. It is unreasonable to expect customers to tolerate such treatment, and it is imperative that Caretime address these issues immediately. Pros Absolutely Nothing! I have not one good thing to say about this company. I went to a state meeting and when we discussed EVV vendors Caretime was bought up multiple times by different agencies and none had anything positive to say! Cons The unacceptable level of customer service provided by this company. The support system currently in place is grossly insufficient and reflects a complete disregard for the customers you serve. Review Source DG Darna G. Administrator Individual & Family Services Used the software for: 2+ years ### "Donot Recommend " December 16, 2025 2.0 Doesn't end well. They signed me up for 3 years without any chances of being ablevto cancel. Which means I continued to pay them even while not using them. However id rather pay additional for a service that actually works. Pros Nice company as first. They were so helpful and would stay on the phone with you until the problem was fixed. Then our representatives was replaced with the worst. Cons Customer support was the worst once Megan left. They always send you to wait for someone else who doest solve the problem. Will never do business with them again! Review Source IS Iris S. Owner Hospital & Health Care Used the software for: 1-2 years ### "Frustrating experience — unreliable software and poor support" October 8, 2025 1.0 Our agency has used CareTime for over a year, and unfortunately, it has caused more frustration than efficiency. The software itself is often glitchy and unreliable, which forces our office staff to spend excessive time troubleshooting instead of focusing on their actual work. Customer support is another major issue — the phone number provided keeps you on hold for more than 10 minutes before disconnecting, and even our caregivers struggle to get through when they need help. For a platform that’s supposed to simplify operations, it ends up creating more work for everyone involved. Pros It was affordable at $175/month for the first 9 clients and an additional $ if more than 9 clients.. Review Source CL Cindy L. office manager Health, Wellness and Fitness Used the software for: 6-12 months ### "adminstrative assistant" December 18, 2025 4.0 staying committed to learning—whether it's through professional development for staff, improving operational efficiency, or adapting to new technologies—agencies position themselves to not only meet current demands but anticipate future ones. Pros idea that thriving agencies embrace continuous improvement is key. They don’t focus on perfection, but rather on making small, consistent changes to meet the evolving needs of clients, caregivers, and the industry as a whole. Cons wasn’t about: Having everything flawless Sticking to fixed systems that don’t evolve Or chasing ideal outcomes instead of real progress What mattered far less was polish for its own sake. Instead, value came from progress over perfection—being willing to adjust, learn, and make small improvements that actually served the changing needs of home Review Source CR Cory R. lpn Health, Wellness and Fitness Used the software for: 1-2 years ### "caretime 2025" December 26, 2025 4.0 A common complaint is the inability to reach customer service, with reports of long hold times that end in disconnection, unreturned voicemails, and general lack of assistance, leading to significant frustration. Pros The responsiveness, patience, and willingness of the support team to resolve issues quickly are consistently highlighted as a major positive experience. Cons The platform’s functionality and wording can be unintuitive. For example, some users found it confusing that a client is referred to as a "job" within the system. 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