--- title: "Verint Text Analytics Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Verint Text Analytics Software - reviews, pricing plans, popular comparisons to other Text Mining products and more." source_url: "https://www.capterra.com/p/229477/Verint-Text-Analytics/" page_type: "product" language: "en" --- # Verint Text Analytics Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Verint Text Analytics ## What is Verint Text Analytics? Verint® Text Analytics™ allows users to gain enhanced insight into their customer experience across web chat, email, social, surveys, and more. The software uses artificial intelligence and machine learning, which helps users automatically identify relations, topics, trends and customer sentiments through the recoded interactions. ## What is Verint Text Analytics used for? [Text Mining](https://www.capterra.com/text-mining-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Verint Text Analytics Overview Updated September 2026 AI summary Verint Text Analytics enables midsize and enterprise organizations to analyze unstructured text data using AI-driven text analysis, sentiment analysis, and pattern recognition. With features like real-time and predictive analytics, customer experience management, and an activity dashboard, it supports teams handling digital customer interactions. The software is accessible via cloud, web, Windows, Mac, and Chromebook deployments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Verint Text Analytics 0.0 VS. [### SAS Text Miner](https://www.capterra.com/p/152137/SAS-Text-Miner/) [4.6 (11)](https://www.capterra.com/p/152137/SAS-Text-Miner/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 3.8 (11) Value For Money 0.0 (0) Value For Money 4.0 (7) Customer Service 0.0 (0) Customer Service 4.8 (4) ## Verint Text Analytics alternatives [Amazon Textract](https://www.capterra.com/p/234831/Amazon-Textract/) [0.0](https://www.capterra.com/p/234831/Amazon-Textract/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234831/Amazon-Textract/) [SmartRead](https://www.capterra.com/p/247214/SmartRead/) [0.0](https://www.capterra.com/p/247214/SmartRead/#reviews) Starting price $360000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247214/SmartRead/) [DeepOpinion Studio](https://www.capterra.com/p/210059/DeepOpinion-Studio/) [0.0](https://www.capterra.com/p/210059/DeepOpinion-Studio/#reviews) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210059/DeepOpinion-Studio/) Highest Rated [Raptool](https://www.capterra.com/p/157676/Inventory-Management-App/) [5.0 (1)](https://www.capterra.com/p/157676/Inventory-Management-App/#reviews) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157676/Inventory-Management-App/) ## FAQs about Verint Text Analytics Overview ### What company size and specific industries is Verint Text Analytics built for? Verint Text Analytics is designed for organizations of any size that provide customer service through digital channels. It is best suited for businesses and service teams that handle online customer interactions, rather than a specific industry, making it applicable across sectors with digital support operations. Features and Usability ### What are the key features of Verint Text Analytics? Verint Text Analytics offers AI and machine learning, text analysis, sentiment analysis, pattern detection and recognition, predictive analytics, and real-time analytics. It also includes an activity dashboard and customer experience management features for analyzing text data and tracking customer sentiment and trends across interactions. Getting Started and Support ### What training and onboarding options does Verint Text Analytics offer? Verint Text Analytics provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Verint Text Analytics offer? Verint Text Analytics offers email/help desk, FAQ/forum, knowledge base, and phone support. With no reviewer feedback available on support experience, the available channels can only be described as listed in the catalog data, without added claims about response times, helpfulness, or common frustrations. ## Features AI summary Based on 94 Text Mining reviews Capterra data shows that buyers of text mining software rank the following features as their top priorities: - **Text Analysis** (**68%** of reviewers rated this feature as critical) - **Contextual Search** (**82%**) - **Summarization** (**73%**) Verint Text Analytics includes **Text Analysis**. However, it does not offer **Contextual Search** or **Summarization**. Its support for **Text Analysis** helps teams examine unstructured text, identify patterns in customer or operational data, and turn large volumes of written content into usable insights, helping businesses make more informed decisions from text-based information. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Pattern Detection and Recognition Filtering incoming messages/alerts and detecting patterns to spot anomalies. Predictive Analytics Predict future data based on historical data sets Real-Time Analytics Analyze and gain insights into data in real-time Verint Text Analytics 8 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Pattern Detection and Recognition: Filtering incoming messages/alerts and detecting patterns to spot anomalies. - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc --- ## Pricing ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.