# Verint Text Analytics Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Verint Text Analytics Software - reviews, pricing plans, popular comparisons to other Text Mining products and more. Source: https://www.capterra.com/p/229477/Verint-Text-Analytics --- # Verint Text Analytics Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Verint Text Analytics ## What is Verint Text Analytics? Verint® Text Analytics™ allows users to gain enhanced insight into their customer experience across web chat, email, social, surveys, and more. The software uses artificial intelligence and machine learning, which helps users automatically identify relations, topics, trends and customer sentiments through the recoded interactions. ## What is Verint Text Analytics used for? [Text Mining](https://www.capterra.com/text-mining-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Verint Text Analytics?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.verint.com/&name=Verint Text Analytics) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Verint Text Analytics 0.0 VS. [### SAS Text Miner](https://www.capterra.com/p/152137/SAS-Text-Miner/) [4.6 (11)](https://www.capterra.com/p/152137/SAS-Text-Miner/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 3.8 (11) Value For Money 0.0 (0) Value For Money 4.0 (7) Customer Service 0.0 (0) Customer Service 4.8 (4) ## Verint Text Analytics alternatives [Text Analyzer](https://www.capterra.com/p/151928/Text-Analyzer/) [2.5 (2)](https://www.capterra.com/p/151928/Text-Analyzer/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/151928/Text-Analyzer/) [DeepOpinion Studio](https://www.capterra.com/p/210059/DeepOpinion-Studio/) [0.0](https://www.capterra.com/p/210059/DeepOpinion-Studio/#reviews) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210059/DeepOpinion-Studio/) [Leximancer](https://www.capterra.com/p/205199/Leximancer/) [0.0](https://www.capterra.com/p/205199/Leximancer/#reviews) Starting price $750.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/205199/Leximancer/) Highest Rated [WordStat](https://www.capterra.com/p/155004/WordStat/) [5.0 (3)](https://www.capterra.com/p/155004/WordStat/#reviews) Starting price $400.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155004/WordStat/) ## FAQs about Verint Text Analytics Overview ### What company size and specific industries is Verint Text Analytics built for? Verint Text Analytics is designed for organizations of any size that provide customer service through digital channels. It is suited for teams in customer support, contact centers, and other service-focused operations that need to analyze interactions across online customer communication channels. Features and Usability ### What are the key features of Verint Text Analytics? Verint Text Analytics offers text analysis, sentiment analysis, pattern detection and recognition, predictive analytics, and real-time analytics. It also includes AI/Machine Learning, an activity dashboard, and customer experience management features for analyzing customer text data and tracking themes, sentiment shifts, and emerging patterns. Getting Started and Support ### What training and onboarding options does Verint Text Analytics offer? Verint Text Analytics provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, group learning, self-paced reference, and recorded walkthroughs for teams that need different ways to review setup and product features. Getting Started and Support ### What customer support options does Verint Text Analytics offer? Verint Text Analytics provides email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users several ways to find answers or reach support staff, though no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Pattern Detection and Recognition Filtering incoming messages/alerts and detecting patterns to spot anomalies. Predictive Analytics Predict future data based on historical data sets Real-Time Analytics Analyze and gain insights into data in real-time Verint Text Analytics 8 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Filtering incoming messages/alerts and detecting patterns to spot anomalies. Predict future data based on historical data sets Analyze and gain insights into data in real-time Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc ## Pricing ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.