# Page 2 | Momence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Momence the right Yoga Studio solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/229516/Ribbon/reviews --- Momence 4 (76) [View alternatives](https://www.capterra.com/p/229516/Ribbon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Momence ## Showing most helpful reviews Showing 26-50 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simone P. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Signed up to a trap. " April 23, 2025 1.0 great as long you don't need anything from the staff. Pros Great interface and software. User-friendly for both staff and employees, well designed. The app is great but it's very expensive to use stripe for payments. it's 2.3% of turnover. Nonetheless kind of good. Cons The support is close to useless. They promised the world. (We were we clubfit and we went to Momence with \[sensitive content hidden\] and the team, promising a seamless support, but the only seamless thing is the 2k a month they take out of our bank account. They staffed up the migration, facebook and leads didn't match correctly and still today it's a mission to get help with anything that is not already in the self help question. Review Source JS Jesse S. Owner Consumer Services Used the software for: 1-2 years ### "BETTER options don't choose momence" September 30, 2024 3.0 Seems like customer service has no idea what to do. Has no idea how their system works. Until you get higher up or work with people who are on the manger side of things, good luck getting anything figured out through chat or email. Talk to a supervisor to get somewhere. Pros I like the texting and in app features. That is about all. Cons We moved to momence because they "SOLD" us on we are so much better than wellness living. That won't happen here. Don't worry you will love this softeware more because its newer. Ever since we became customers it has been Thanks for your business, talk to you later. Billing issues, App issues, Software outages, Clients not being billed properly. Reports not working. Wish we would have stayed with Wellness living! At least the issues would have been the same and we would have been in the boat we are in without paying more for a system and software that we were told was better than WL. Don't recommend them. You get what you pay for and there are far better options than momence. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Had simular issues that momence had. Was paying less for WL. It worked better Review Source JB Jennifer B. Founder and Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Don't do it! Stay clear of Momence!" December 10, 2024 1.0 Stay clear as a small business! I've been trying to cancel my business account since October and was charged again today. I will now have to begin disputing charges on my credit card. There is no way to remove payment information, and when someone rarely responds to my request to cancel my business account, it is all talk and no action. Pros There isn't much to like. Although they were very responsive when I set up my business nearly two years ago, it was all downhill from there. Cons There is a lack of support and customer service. There is no easy way to cancel a business account. I've been trying to get someone to cancel my account for two months. In the meantime, I keep getting charged monthly, and I'm no longer using it. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Momence Price. I was given a deal since I'm using a bit differently than intended. Review Source SC Sarah-Jane C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Go with Mind Body Instead" December 15, 2024 2.0 The reporting is terrible and for anyone running a business who needs to know their metrics this is not the software to buy. I own a small personal training gym and we are constantly trying to figure out workaround’s as I think the software must be designed for completely different businesses than the one I run. The reports are next to useless and there are so many metrics I am looking for that I cannot get access to. Pros Easy to get a chat agent. It’s a bit less expensive than if you go with one of the more established small business software providers Cons Chat agents are often very unfamiliar with the software so it takes a long time to get and answer. In the several times that my issue has been upgraded to the Email team. I’ve been told they would be in touch with within the next few hours. To date I’ve never heard from anyone on the email team. I’m not sure if it even exists. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I like the price point of Momence more. But now I completely regret it. Review Source RP Rachel P. Physical Therapist, Pilates Instructor, Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "Momence - A good health/wellness scheduling system!" October 28, 2024 5.0 Momence has been a fairly simple platform to use with quite a bit of functionality - scheduling , livestreaming, payment processing - for our health/wellness arm of the business Pros Extremely easy to use from the administrative side Cons Clients occasionally report glitches in payment processing as well as receiving links to class signups at the beginning of their payment cycle - this has been an ongoing issue and has always been resolved, but sometimes it has taken up to 5 days to resolve Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The switch was driven by expenses and user interface Review Source JS Julie S. Operator Retail Used the software for: 1-2 years ### "Worst company as it grows" November 19, 2024 1.0 Overal do not recommend if you make less than 100,000k USD per year. The application fees and the customer service is BS. Pros The company was great when they first started with very few hick-ups here and there. HOWEVER Cons ZERO Notice to changes in features in your plan. Requiring upgrades constantly. Requiring new upgrades while still charging application fees to the owner Review Source JG Jordan G. Studio Host Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for Studios!" October 29, 2024 5.0 Pros Its very simple to use. They also are easy to work with if you need any customer support. Its a great experience for admins and users Cons Sometimes the bookings arent instant on the admin side so people check in and we don't have their booking, but its not common Review Source MM Marlo M. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Lots of features, great service" August 19, 2024 5.0 Pros I chose momence because their features include sliding scale pricing, payment plans, and integrations with all our studio partners. Their customer service has been really great and responsive. Cons It's a bit pricier than some other options, but for our 20 person studio it offers the perfect amount of features which have made our students stickier. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing Momence Price was more comfortable than some other platforms Switched from [Arketa](https://www.capterra.com/p/212718/Sutra-Fitness/) There was a migration to a newer dashboard that caused a lot of bugs that would result in problems like classes appearing twice, classes disappearing, and new classes being added without consent. We needed a more reliable system and better customer support. Review Source MA Mo A. Digital Marketing Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Looks Shiny! Terrible Support" July 11, 2024 3.0 Pros The user interface. The ease of integration with my website, Cons Looks promising, but the support is atrocious! For two months, I was repeatedly assured that the support team was investigating a simple issue. During this time, my business suffered significant losses due to a non-functional tracking feature. Despite their claims of "looking into it," there were no updates or evidence of any real effort. Maybe they prioritize bigger clients over smaller businesses? We don't make millions per year. If support matters to you, do NOT choose Momence. A non-technical friend resolved the issue in just 12 minutes – an easy fix that Momence’s technical team failed to identify after months of supposed investigation. Review Source JS Jill S. Owner Research Used the software for: 2+ years ### "Beyond terrible experience " April 25, 2024 1.0 As others have noted, there are serious glitches and Momence “support” is entirely lacking. I have awhile left on my contract but will switch the MOMENT I finish demos and researching new options. Dealing with Momence is a small business owner’s worst nightmare. I reported an issue a week and a half ago and they refuse to help me. First they said it was resolved, second they lied and said it was my fault and third they said I had to fix the problem myself. They will respond to your inquiry after a few days, but they won’t help you. I felt like pulling my hair out and banging my head against the wall with the nonsensical responses I received. In all that time, they could have just fixed the issue! In addition to my waivers and membership contracts being lost with “signature outdated” (a feature they added without my knowledge or consent), I have had confirmation emails go out with the WRONG time (I mean, come on! That’s basic!) and I’ve had students show up to the studio for classes that happened on the past because they displayed incorrectly. Save yourself the headache and choose a competent company! Facebook groups in my field are filled with other users who have had similar and even worse issues with Momence. I can’t wait to be done with them. Pros It used to be good 2+ years ago. Something drastic has changed and it’s very disappointing. Cons Customer service and support is beyond a joke. Review Source JG Jason G. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great system appointment and health based features have some ways to go, and data migration approach needs significant improvement" February 17, 2024 4.0 I think Momence is a great tool, I think the team is great overall, and they are very attentive to customers needs and take on feedback. I think there is a higher focus on gyms and other event based businesses than appointment based businesses and a higher focus on fitness and "wellness" over health (e.g physios and medial massage) so something to consider. A couple of my leaves are 1) the payment processor fees are very high 2) the limited options for payment integrations and 3) no HIPCAS or HealthPoint health fund claims integration 4) subscription fees are in US so you are paying extra for that from concession fees 5) which I think has been the biggest let down by far was the migration. It's left a very bitter taste in my mouth, and I think the worse part is the lack of genuine care shown for how the gaps in the migration processes affects business owners, the lack of ownership of the gaping holes in the process and what seems like no desire to even consider reviewing the process for improvement. Pros I love the simplicity, the elegance of the app, the richness of features and the pace at which they make changes. I also love the availability of support both chat and phone. I love that the product and dev teams act on feedback quickly. I think its fairly well priced for the feature set and if they keep improving at the pace that they are then I'm looking forward to the future. Cons The biggest draw back for me was the data migration. I'm utterly disappointed that 1) they did not disclose how limited there import approach was, in fact it was the opposite 2) it seemed like they let me put a tonne of instructions to gather to placate me, then they promptly ignored a lot of it 3) decision were made on my behalf (e.g. they imported my appointments as events, they showed the appointments payment as taken by the person that imported them on the date of the import rather that the original data) 4) the team didn't think to look at anomalies or confirm anything with me or do any data checks or reviews before committing the data it's been 2 months and my data is still useless. The thing the migration team did really well which I thank them for is consolidating duplicates and importing our gift cards. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Momence It seems like Momence was the best mix of usability, accessibility, flexibility, support, and transparency in pricing. It also hit on all the main features that we wanted and the administration of it was less complex than others, while the interface and feature set was more well rounded overall. Also the overall reviews leaned in Momence favour when it came to overall satisfaction with the provider itself. Switched from [Better Clinics](https://www.capterra.com/p/10007382/Better-Clinics/) Better clinics was too limited overall and had a lot of bugs. it wasn't mobile friendly, didn't have gift card or membership features, had no online store capability, no customer app or portal so ended up with multiple duplicates, no staff app and had a very limited design. Also features didn't improve frequently enough to warrant staying with them. The team is great though, very supportive they just had a very small team to customer base and the app wasn't evolving fast enough. Review Source AP Angelica P. Digital Customer Experience Lead Health, Wellness and Fitness Used the software for: 1-2 years ### "Seamless Business Enhancement with Momence" November 21, 2023 5.0 I can't speak highly enough about Momence and the transformative impact it has had on our business operations. The leads functionality has streamlined our lead management process, providing an intuitive and efficient way to capture, organise, and convert leads seamlessly. The integration of Momence Sequences has been a game-changer in our customer experience strategy. It has allowed us to create and implement personalised, automated campaigns that have significantly enhanced our engagement with clients. The ability to create visually appealing email campaigns from a single platform has had significant cost and time savings. The support from the Momence team has been exceptional. Their responsiveness and commitment to customer success make them a standout partner. Sometimes it feels like they are reading our minds - we often think of a feature/enhancement only to have it realised the next day! Momence has become an indispensable tool in our business toolkit, and we're excited about the continued growth and innovation it brings to our operations. Pros I love the simplicity of Momence. There are no complicated interfaces - everything makes sense and is easy to set up and use. Momence has thought of almost everything you need to run a successful studio and has brought it together in one platform. This means there is no need for complicated 3rd party links to CRM tools or leads management software or a seperate video hosting platform for on-demand classes/courses. Momence puts you in total control of your client journey from prospect to member. Cons I think Momence can do better in terms of client education. While I can find most of what I am looking for, sometimes the explanations are not overly detailed or don't have a business use case. This could be because they are continually innovating and improving their product. I can envision a "Momence Academy" with step by step guides of all the features and how they can benefit your business. I'm sure it's on the roadmap! Alternatives considered [Clubworx](https://www.capterra.com/p/141410/ClubWorx/)[ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing Momence Momence had the functionality we wanted and a team that was responsive to what we needed as a business. They really took the time to understand our needs and made some of our feature requests a reality. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was getting very expensive and their support was lacking. We wanted a more agile streamlined product at a lower price point. Review Source SE Sara E. Yoga Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Monumental Waste of Time" March 28, 2022 1.0 One month after launch I requested to cancel my 12 month subscription which I paid up front - I was told I could request a refund at any time - and while they agreed to refund me, it's been nearly 7 weeks and while I continue to have issues with the software I have had no funds at all returned to me. I have had more issues in less than 3 months than I ever did in 4 years with my previous software. The product did not perform or provide as I was told it would and it's been a huge waste of my time and energy. Particularly disappointed with the lack of customer service. Pros The only positive was the ease of SMS usage. I have nothing positive to say otherwise. Cons I was sold this software as an all in one solution, and while we had demos and I had access to a limited free version in the lead up to launch, it was only when we went live I was able to see the limited functionality of the on-demand and course library - which was essentially a step down from the previous product I used. Additionally, the transition was anything but smooth, all of our memberships were moved over, however these all had issues such as being cancelled for no reason but still allowing bookings for classes or double charging members. As an administrator and business owner I have been locked out TWICE in the space of 6 weeks - both times for a period of more than 72 hours. I had to escalate the issue myself to get it resolved. Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Momence There were several well-known studios using Momence so I thought it would be a robust product to use. Switched from [Namastream](https://www.capterra.com/p/207379/Namastream/)[Punchpass](https://www.capterra.com/p/133857/Punchpass/) I was looking for an all in one platform for on-demand and studio bookings that had more features than were available in Punchpass, such as drop-in options for courses. I was using Namastream for on-demand and Punchpass for the studio. I also liked the branding customisation too. Review Source MM Marsha M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Momence is on my winning team. " November 30, 2023 5.0 I have had a very positive experience with Momence. It took a bit to retrain my senior members to work the new platform when I switched from another product, but most people just coming into the experience say it is very straightforward and easy to navigate. Pros They are pro active at keeping the software updated and adding new features that enhance the customer experience and the admin experience. Cons Sometimes I have to do a workaround if an instructor wants something that the software just isn't set up for. But I have always been able to find a workaround. Reason for choosing Momence I went with Momence because the team was so engaging and even though I was afraid of the higher price, the platform seemed more solid, everyone that I have worked with has been genius at helping me understand and use the platform, and everyone has been very cheerfully responsive. Review Source ML Michele L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "A Diamond In the Rough of Software Options!" October 25, 2022 5.0 Momence is more up-to-date software with all the features I need for more than half of what I was spending before. I am so pleased with with Momence and all that is has to offer for me, my teachers and my students! Pros Momence is extremely easy to learn, implement and use on a regular basis. It's also very customer friendly! My clients are very happy with the improvement from our old software to book and purchase online. Cons The marketing tools are amazing and can also be improved to add more than one variable when determining who should receive a campaign. But I know they are always upgrading and adding features, so I look forward to seeing this option soon! Reason for choosing Momence I wasn't actually looking to change products because I had been a client of Mindbody for over 10 years. But once I got a demo, I knew I needed to make the switch! I didn't even bother to look into any other products! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was cumbersome and outdated. I also needed two additional integrations to get everything I needed to work properly that Momence now does in one shot. Review Source aC allie C. Studio Owner and Yoga Instructor & Teacher Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "I have time." October 27, 2022 5.0 See above. Amazing to think of how much money I save each month (minimum $200/mo in savings) plus how much time I have to create content instead of uploading, downloading and sharing. Pros Momence has taken me from 4 platforms to one. I used to have to record on zoom, upload to vimeo, send to clients and use the payment processing and booking through another platform. Momence does this all automatically, reducing my work hours and my expenses by a substantial amount. It is affordable. The help desk is unbelievable for me and also for my clients -- timely and they always solve the issues. This is a company that is always improving itself and is starting from an already impressive base. I truly would recommend them to anyone! Oh and I have used both MindBody and Wellness Living previously. I have been in this industry and a studio owner for over 25 years.... Cons In creating online courses, I do find it confusing to get all of the necessary pieces to work together -- subscription vs on demand course etc. I am learning to use the community tier feature and think it could have more but I am still learning so unsure.... Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Momence Momence had considered more of my needs in its setup. It felt like I was getting way more for my dollar. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Price and features of Momence were really impressive, especially compared to Wellness Living that was making me a crazy person. Review Source KH Kara H. Pilates Instructor Consumer Services Used the software for: 1-2 years ### "Don't do it! You'll regret it and have to figure something else out in 6 months. Dumpster fire!!" February 6, 2023 1.0 Horrible. Customer support has literally said, Oh we can't do that. No one has written code for that. That's from \[sensitive content hidden\]. Pros Nothing. I like nothing about this software. It's not intuitive and hard for clients and admin to navigate. I could go on and on. Cons Everything. Literally.I like nothing about this software. It's not intuitive and hard for clients and admin to navigate. I could go on and on. Reason for choosing Momence They promised they'd write code and help figure out whatever back end issues needed to be fixed. They said they needed clients to help them launch their software. Biggest joke ever. Review Source VM Valerie M. Owner manager teacher Recreational Facilities and Services Used the software for: 6-12 months ### "Extremely happy and impressed with Momence" March 24, 2023 5.0 Pros First and foremost, our customers prefer it over other software we have used. We spend far less time trouble-shooting client booking issues with Momence than with previous software. On the back end, we find Momence to be very user-friendly. Set-up was pretty easy; it took a lot of time because of the size of our operation, but we were fully supported every step of the way. The software is very intuitive so we really didn't need much support. We love the flexibility available in programming classes, events, appointments, retreats and semesters (series), and the options for how far out to display classes to the public separate from what displays to us on the back end. Momence combines in-person and virtual classes into one for payroll purposes, saving me a lot of time compared to WL. Analytics and Reports meet my business needs and they've been very responsive about suggestions for new reports. The marketing suite is great with tons of templates to use and options to build custom campaigns too. Support is super responsive and the techs all seem really knowledgable. I love this software. Cons There's not much that we don't like, which is why I'm writing this review after 6 months of use. I suppose I'd prefer it to cost less but I've learned that one gets what one pays for! Reason for choosing Momence I can't remember which other 3 products I researched, but Momence seemed like the best fit. I was a bit worried because they are a newer player in the software, but I'm so happy I made the choice. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) When I bough the business it operated on MBO. I switched to WL at the beginning of the pandemic mostly for pricing and zoom integration. Sadly, we had a very poor onboarding experience and it was downhill from there. It takes 3 clicks in Momence to do what it took 7 clicks to do in WL. Also, although the WL support team were friendly and helpful, it often took a long time to reach someone and then even longer to resolve more complex issues because they'd have to be escalated and then I''d have to wait several days to even hear that the problem was being worked on. I didn't go back to MBO because of their pricing and because I didn't want to be locked into their proprietary virtual class software. Review Source EN Eleesha N. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "New Momence - Pilates Studio User of 5 studios" November 21, 2023 5.0 We have been with Mindbody for more than 8 years, I hated mind body however thought it would be too hard to transition to another provider plus they would all be the same. I was absolutely wrong! The transition was tough, I wont deny. However the benefits outweigh the transition. The ease of customer contacts via in-app messaging, contacting all clients on a class list, sms, emails and marketing contacts are amazing! Then their customer service is fabulous, they are always there to help and also take your feedback on board and actually action feedback also. Mindbody would NEVER do that, even when I have 5 studios! If your thinking of finding a system that will help reduce admin hours and enable you to contact via one point of contact all retained in the Momence inbox, I highly recommend them. Pros Service and customer support of real people Cons Our data transition was a little rough moving from Mindbody to Momence, which I think is to be expected with 5 studios and large membership bases. Momence support team really did do their best and were always contactable through the period. Reason for choosing Momence Customer service promise, system offerings Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Horrible customer service and never wanting to take improvements onboard. Review Source RP Rachael P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Yoga Studio Booking Software" November 17, 2023 5.0 Our overall experience has been postitive and I am looking forward to using even more of the features and functionality. Pros I love all the features and fucntionality! Especially the integrated CRM that includes texting, email and staff reminders. The ability to create automated marketing sequences. The On Demand Video Library and easy livestream Zoom integration. The customized permissions that you can assign to teachers and staff. The review management funtion, leads integration, live chat support, marketing support and their mobile app. Momence was one of the only studio software that had everything we needed! Cons The on boarding was a bit of a challenge. We had some issues with the transferring of data from our previous software and a couple bumps in the road on transition day. The software takes awhile to learn and is not as intuitive or user friendly as I would like for set-up and ease of use, but now that I'm more familiar and comfortable using it, I am very happy we made the switch. Alternatives considered [fitDEGREE](https://www.capterra.com/p/181733/fitDEGREE/)[Walla](https://www.capterra.com/p/265361/Walla/) Reason for choosing Momence Walla was more expensive and at the time did not have their full marketing suite rolled out. FitDegree did not offer the option to have an On Demand Video Library Switched from [Punchpass](https://www.capterra.com/p/133857/Punchpass/) We loved the simplicity, price and ease of use with Punchpass but they did not offer texting or the ability to create any marketing automations. Review Source ME Michelle E. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Forward Thinking Software" July 27, 2022 5.0 Although we had a few hiccups during the onboarding experience, we appreciated the immediate support and answers to questions, as well as timely resolution to support issues during start up. We still have a lot to learn and hoping to maximize the customer success contact to help with this. Pros Momence is forward thinking in its features and open to feedback to support future updates. Their support center is very quick in their responses and work to resolve any issues as fast as possible. In addition to an onboarding team, a customer success contact is also assigned to provide ongoing training on the software to increase confidence in the system. Having the opportunity to demo the system and have personal hands-on experience also helped solidify our decision with moving to Momence. Cons Would like to see calendar integrations in the future, as well as future scheduling for recurring classes to be able to update ahead of time versus waiting for the minimum 5 classes ahead. Need the ability to restrict classes by age as well as an overall calendar that shows all classes, appointments etc. for entire staff with the public view being able to add closing days. Otherwise, the software has much more than previous software used. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Previous software was similar priced but customer support was not ideal, and more importantly it was not user friendly as indicated numerous times from customer feedback causing more work on the back end by our team. Review Source TL Tammara L. Owner & Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Outstanding Customer Service through Onboarding and Beyone" November 21, 2022 4.0 Every contact has been positive, supportive and informative. Each person I have spoken with knows their stuff and if they don't have the answer they track it down for me. Pros It has the basic features that we were looking for with lots more down the pipe. All inclusive pricing was huge for us as I felt like I was getting nickeled and dimed on our previous system. The support has been awesome. Cons I have provided feedback about some items that I would love to see in the software, including ACH processing, ability to print invoices, etc. Nothing we can't work around as the system is being developed quickly. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing Momence pricing, flexibility and the focus on customer service. Review Source DW Debra W. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Giving MOMENCE a try!" January 23, 2023 4.0 I love the price! It's worth the trouble I'm having. Pros I'm use to a different software so I am having a little difficulty getting use to the terms and nuances. I like it I think??? Give me more time to work with it! What I like the most is the ease of booking classes. Cons There are a few things missing. I can't book more than one appointment at a time unless the clients have the same membership package. For example. I have a mother and daughter who come at the same time. 10:30 on Saturday. BUT the mother works out 1/2 hour and the daughter works out 1hour. And they have different memberships. I can figure out a way to schedule them at the same time! It's impossible.The memberships and appts and the boards are confusing to me. I have alot of different options and I have to do a "work-around" to get things to work. Reason for choosing Momence n/a Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody had too many things that no longer worked for me. Plus the price was too high. Review Source AZ Allison Z. Co-creator Health, Wellness and Fitness Used the software for: Less than 6 months ### "march 2022 leela yoga" March 24, 2022 5.0 Overall its a good experience. I like that y'all are making changes frequently and are pretty flexible! It would be cool to have a user council call with other Momence users and discuss best practices. Pros I think it's pretty intuitive and you're able to easily make changes to the schedule. I think the sms texting is awesome - I also think adding a customized sms texting group would be amazing! I love the staff they are very helpful! I also love the tagging feature an saving of static vs dynamic "lists". It would be nice to have a feature to auto email a student that has only been to the studio one time in 3 months or set a time frame automatically. Cons I think reporting needs to improve and the way to download reports. For example pulling a teachers classes you should be able to do in one download all classes and individual students and info in one file. Not individual files for each class. Also, I think it would be helpful to distinguish between membership and class passes for example drop-in or a 5 or 10 class pass should not fall under the category of membership - membership should be revenue committed for a continual basis by contract. Also it would be nice on the user profile to separate out the buying/purchases from the attendance Reason for choosing Momence We chose it based on recommendations of other studio's that made the switch. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was expensive and glitchy - also not good customer service. Review Source CM Christl M. CEO, owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great idea but poor implementaion" March 1, 2023 2.0 I was hoping for a better experience with custormer service in setting up my software and making sure things run smoothly. The chat help is only useful at showing what video to look at but they don't seem to have the knowledge to be more help with specific issues. Emails to support don't even get a response that the message was received and that is the same with billing. Pros I love the CRM and ability to better interact with my clients from my scheduling software. Cons It is very hard to see what the clients are being charged when using discounts and special offers, sometimes I void a charge but it leaves the visit as "paid". The reports are off. Alternatives considered [Walla](https://www.capterra.com/p/265361/Walla/) Reason for choosing Momence At the time Walla only supported classes and we do a lot of personal training in Private lessons. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I was hoping for better customer service and support to help my studio grow. Review Source Similar Products Featured