--- title: "Daktela Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Daktela Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/229567/Daktela/" page_type: "product" language: "en" --- # Daktela Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Daktela ## What is Daktela? The best cloud-based contact centre software to help you provide superior customer care. Handle voice, email, web chat, SMS, and all communication via social media channels in one solution with extended features, like CRM, realtime, wallboards and much more. In developing our solutions, we have utilised the many years of experience gained from implementing hundreds of contact centres. ## What is Daktela used for? [Call Center](https://www.capterra.com/call-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €86 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Daktela?[Manage this product listing](https://www.g2.com/products/daktela/claim_requests/new?auto=true) ## Daktela Overview Updated September 2026 AI summary Daktela provides call center and contact center software for businesses of all sizes, supporting customer communication across voice, chat, email, and social channels. It includes core features like automatic call distribution, call monitoring, call logging, and CRM integration, with options for AI Copilot, chatbots, and multi-channel management. Daktela is available via cloud, web, and mobile deployments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Daktela 4.3 (3) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €86 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.6 (1,769) Value For Money 5.0 (3) Value For Money 4.6 (1,519) Customer Service 5.0 (3) Customer Service 4.7 (1,538) ## Daktela alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169505/Zoho-Desk/) ## FAQs about Daktela Overview ### What company size and specific industries is Daktela built for? Daktela is designed for companies of all sizes, from small businesses to large enterprises, that need an integrated contact centre solution for managing customer communication across multiple channels. It is not limited to a specific industry and suits organizations looking for scalable support across their customer service operations. Features and Usability ### What are the key features of Daktela? Daktela offers call center management tools such as automatic call distribution, call routing, call recording, and call monitoring, plus inbound, outbound, and blended call center support. It also includes multi-channel communication with live chat, email management, chatbot, ticket management, workforce management, and real-time analytics and reporting. Pricing ### How much does it cost and what fees or limitations are included? Daktela starts at €15 per user/month for the Webchat plan, with Voice and E-mail at €30, Social at €25, Voice + E-mail at €50, and Omnichannel at €86. A free trial is available. Pricing is listed per user, and all channels are handled within each plan. Integrations ### Which third-party tools and platforms does Daktela integrate with? Daktela integrates with 10 third-party tools and platforms, including CRM, communication, and browser-based systems such as Microsoft Teams, Slack, Jira, HubSpot CRM, Pipedrive, Dynamics 365, Google Workspace, Google Chrome, and Firefox. It also connects with Google Data Studio, Microsoft Entra ID, Nicereply, PrestaShop, SAP Business One, Shoper, RAYNET CRM, and OAuth. Getting Started and Support ### What training and onboarding options does Daktela offer? Daktela provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation gives written reference material, and videos offer self-paced demonstrations. Getting Started and Support ### What customer support options does Daktela offer? Daktela provides email/help desk support, a knowledge base, phone support, 24/7 live rep assistance, and chat. With no reviewer feedback available on support experience, user sentiment about response speed, helpfulness, or common frustrations cannot be summarized. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Daktela supports all three of the features reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and oversee agent performance, allowing teams to improve service quality and handle conversations more efficiently. Call Monitoring 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Distribute/route/connect calls IVR 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Call Scripting 2.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Provide agents with a typical response for common call subject matter Daktela 56 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Email Management: Manage, store and organize emails within the system or via third-party apps - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial [View pricing plan details](https://www.capterra.com/p/229567/Daktela/pricing/) Omnichannel €86.00 Per User,Per Month It includes: - Voice Services - Voicemail - SMS - SMS Chat - Templates - E-mail client - CDR Call recording - Fully Featured Hosted PBX - Automatic distribution - Webchat - Chatbot Connector - Click-To-Call - Automatization - Facebook Messenger - WhatsApp Business Voice + E-mail €50.00 Per User,Per Month It includes: - Templates - Automatization - Voice Services - Voicemail - E-mail client - CDR Call recording - Fully Featured Hosted PBX - TIcketing Voice €30.00 Per User,Per Month It includes: - IVR - Voice Services - CDR Call recording - Fully Featured Hosted PBX - Voicemail E-mail €30.00 Per User,Per Month It includes: - E-mail client - TIcketing - Automatic distribution Webchat €15.00 Per User,Per Month It includes: - Webchat - Decision Tree - Chatbot Connector - Templates - Custom design - Click-To-Call Social €25.00 Per User,Per Month It includes: - Facebook Messenger - Viber - WhatsApp Business - Templates - Automatization Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Google Chrome](https://www.capterra.com/p/228985/Chrome/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SK Sarah K. Customer support supervisor Telecommunications ### "Call Center super tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2021 Pros I like the way, how can I use it. Simply, very effective and have a lot of functionalities. Cons No mobile app. There is just simple app but not with all features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Martina T. Retention supervisor Telecommunications ### "Very good Tool for Call Center" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2021 Iam very satisffied. I use it daily and helps me to controll my team. Pros Easy to use. Very intuitive and also for operators. Cons Some bugs which we have to deal with. But the support fix them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LP Lukas P. Head of Call Center Telecommunications ### "Very recomended SW" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 27, 2021 Sattisfied. Few more years of developing and colaboration and it will be perfect. Pros Easy to use. and a lot of features. Strong and fast features developing. Cons Some Bugs which affect the work. But nothing what cant be fixed. Reasons for choosing Daktela Vule for price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.