# Page 2 | HostGator Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is HostGator the right Website Builder solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/229585/HostGator/reviews --- HostGator 3.7 (66) [View alternatives](https://www.capterra.com/p/229585/HostGator/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of HostGator ## Showing most helpful reviews Showing 26-50 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ZH ZhiMin H. filmmaker Arts and Crafts Used the software for: 2+ years ### "Customer Service feels like scamming " January 23, 2024 1.0 Pros Nothing is special with this company, just like any other. Only offering a good deal to new customer, charge them three times more after three years before the service end date without informing the customer. It's a trap and a hell. Asking refund it's impossible. So, if you use their service, make sure to turn off your automatic renew or put a credit card that's going to expire before the renew date. Or you will be screwed in a big way. Cons By the end of three years of the baby plan, I was charged three times higher than the original payment without any notice. When I found out, I called the company immediately, the agent told me that she can't offer me the same deal as before. So I told her that I close my account, she agreed to fully refund me. However, 20 days later, I was not refunded, when I called back, they told me that they won't refund me and ask me to find a friend to take up the plan that I already paid. How is possible? A company can't keep up their words? knowing that I closed the account and not using their service and still not refunding me? I filled a dispute with my credit card company. I will never use Hostgator again! Review Source Muhammad Aamer K. Full Stack Developer Real Estate Used the software for: 6-12 months ### "Hostgator is a great hosting provider." December 1, 2023 5.0 My overall experience with Hostgator is great and i highly highly recommend this because they provide a good support which i always need. Then some of the other things that someone consider while choosing a hosting company is server uptime, server setup and then the pricing. personally I am using there dedicating windows server which they setup for me very very quickly and the pricing is also average not high and the uptime for me is great. Pros From my 5 years of experience in the web development i have found hostgator one of the best hosting providers things i like the most about hostgator is everything is crystal clear here. They provide a instant support by chat and call which is a great thing when it comes to hosting. The pricing is also kind of good as compared to other providers Cons Everything is good for me but i thing the shared hosting has a little bit of inconsistency in the uptime of shared hosting. Review Source RM Roger M. Developer Internet Used the software for: 2+ years ### "La mejor opcion para webhosting" September 26, 2022 5.0 Para mi es la mejor opcion para poder hostear tu sitio web, rapidez, velocidad de carga de las paginas, facil configuracion de los mxrecords, asi como el manejador de Dominios. Pros Que he podido implementar mi sitio web facilmente ya que todo esta muy bien organizado y es entendible para los usuarios que manejan el panel. Poderme conectar a traves de ftp para la subida de archivos en Filezilla. Cons Lo que menos me gustado es el manejador de archivos en la web ya que si quiero subir una carpeta que tiene varios archivos no puedo realizarlo, tengo que ir subiendo uno por uno, por eso optamos por usar Filezilla y asi poder subir archivos en Bulk. Alternatives considered [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing HostGator Porque me siento mas comodo usando hostgator, es muchisimo mas facil de usar que Godaddy, el Panel es mejor, las opciones estan correctamente en su lugar, un usuario sin experiencia pudiera usar Hostgator sin problema. Switched from [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Porque es muy limitada la opcion de websitebuilder de godaddy y los servidores se caen de vez en cuando dejando a mi pagina sin poder ser visible. Hostgator tiene servidores mas estables. Review Source Angel G. Community Manager Marketing and Advertising Used the software for: 1-2 years ### "Useful, yes. But expensive and not so friendly for beginners." April 15, 2022 5.0 Pros HostGator allows you to have overall control of your site and domain. - You have access to Wordpress in which you can (kind of) easily develop a nice professional looking website for your business. - You also have the corporate e-mail feature, which gives you an improvement to your corporate image. Of course HostGator includes platforms to check your inboxes in case your e-mail is not linked to any other popular service. - In general, the cPanel gives really useful features in the technical aspect. Backups, access to codes, files, creating new corporate e-mails for new team work members- - Also important, cPanel has great and essential mailing features such as automated responses, address importer, and mailing lists so you can have control over your mailing leads or clients in the same place you control your website. - Customer support chat is effective in case you're having difficulties. Cons \- Pricing is probably the weakest HostGator's point. Kind of expensive deals even for shared hosting plans. Also add some important payment features like other website builders, security and SEO tools, between others. - Is almost sure that you're going to have problems learning to use this service if you're a newcomer. Of course you have costumer and technical support, however, cPanel takes time to understand. Between the mailing management, domain management, and the website builder, beginners are gonna need some patience to get along, despite it sounding easy at first by just saying "hey, get your domain and build your page here, simple". Review Source Juan M. Autónomo Design Used the software for: 2+ years ### "Hosting con todo lo que necesitas para empezar tu proyecto" October 18, 2022 5.0 Llevo años utilizando Hostgator para lanzar proyectos personales hasta que empiezan a requerir grandes recursos. Es perfecto para empezar, pero requiere en ocasiones tener algún conocimiento técnico para solucionar cosas que el soporte no es capaz de ayudarte a solucionar. Pros Dispone de un panel de control global que permite acceder y configurar todas las funciones necesarias, además de contar con autoinstaladores de aplicaciones desatendidos que facilitan el uso del servidor. Cons El soporte y ayuda que ofrecen no siempre está a la altura, ya que dependiendo del agente que te toque hay unos que controlan más que otros dependiendo de la consulta. Alternatives considered [SiteGround](https://www.capterra.com/p/228543/SiteGround/) Reason for choosing HostGator Es más económico y ofrece todos los servicios necesarios para emprender. Review Source PAUL O. IT Director Information Technology and Services Used the software for: 2+ years ### "Hostgator is not a good host" May 27, 2021 2.0 I wanted to make sure that my review was accurate so I went to their website to check on the pricing and the website was down. That pretty much sums up my experience with Hostgator. Before they were acquired by EIG in 2012, I felt that Hostgator was one of the best hosts on the internet. Their service and quality has declined dramatically since then. Pros They have good pricing and for a single website and you are restricted by budget, then they are good. Cons The amount of down time our clients have had is not ok. We deal with many clients and have had to move them from Hostgator to other hosts depending on their budget and needs, but pretty much any website that we move from Hostgator experiences better uptime as soon as they are moved. The support staff are not helpful and seem to be reading from an updated set of notes. When you move to the very high tiers then you get to deal with the "proper" support guys who can actually help and answer questions. But I don't want to have to deal with the VPS guys for every issue that we face. Review Source VR Verified Reviewer project manager Computer Software Used the software for: 2+ years ### "Great Hosting Provider " February 25, 2024 5.0 Pros HostGator offers WHM/cPanel, simplifying server configuration and management. I am impressed with their service because they provide instant support by chat and call which is great. The interface is also user friendly and their pricing is also reasonable also the response time of their server are fast. Cons I find some issue in IP address of the user Attempting to log in to my HostGator account or one of my client's accounts via the portal proves challenging. The page fails to load correctly, and on occasion, an IP-related issue is displayed. Review Source VR Verified Reviewer Freelancer Information Technology and Services Used the software for: 6-12 months ### "Good and Cheap Services to start your Business" January 17, 2023 4.0 A good choice for small and medium websites due to the cheap price and acceptable performance, but for large websites, performance problems appear Pros •Service stability most of the time•Multiple choices of services offered•Low prices for its services with additional offers and discounts.•Free site transfer service•Free technical support service•Free domain with hosting•The control panel is common, simple and easy•Possibility of refunding within 30 days•The email service is free•High security services and free ssl certificate Cons •Unlimited hosting resources are restricted by conditions •Long waiting time for technical support•The backup service is not free•There is no possibility to choose the location of the data center Review Source Ismaël Huberson C. Founder Apparel & Fashion Used the software for: 2+ years ### "Hostgator" December 22, 2022 5.0 Pros If you are looking for a fast, efficient and cheap web host, then Hostgator is the solution. Cons The upsell on hostgator is way too much incentive. Review Source rI radoslav I. Content Marketer Writing and Editing Used the software for: Less than 6 months ### "Decent hosting for small websites" January 11, 2022 3.0 If you are looking for cheap and great opportunities to start off with your WordPress website, Hostgator is a decent choice. They offer good hosting plans for the price you pay and help you maintain your website, until you decide to end your term and move from them. Pros Hostgator has good support. They may not be fast, but they can really try to help with each of your queries (depends on the person who holds your ticket). They offer pretty decent plans, which can be helpful for newbies to make a choice and host more than 1 million websites, which can make you feel safe and trust them. Cons While Hostgator has some great features, they have problems with their servers. The loading times are often slow, and the downtime is more than what someone could wish for. Alternatives considered [iPage](https://www.capterra.com/p/230355/iPage/)[SiteGround](https://www.capterra.com/p/228543/SiteGround/) Reason for choosing HostGator Hostgator seemed really nice and despite the rumours how bad they were, I thought to give it a try for one of my clients. It seemed as a good choice for a website that gets 100-150 daily visitors. Switched from [Bluehost](https://www.capterra.com/p/229168/Bluehost/) Hostgator is a close competitor to BlueHost, even though BlueHost pays WordPress to be featured.. Review Source Rono K. Web Developer Computer Software Used the software for: Less than 6 months ### "Since I started using HostGator to host my domain and manage my DNS I have never regretted!" August 5, 2023 5.0 HostGator allows me to link all of my domains and manage their DNS records on one platform. I have surely scaled thanks to HostGator! Pros I love how HostGator is quite cheap and offers a wide range of website hosting and domain management solutions. Cons I do not like the way HostGators C-panel can be quite complex for the less tech savvy clients. Review Source SY Sodiq Y. Freelancer Computer Software Used the software for: 6-12 months ### "Best Hosting Company" March 1, 2022 5.0 I have hosted all my websites and blogs on HostGator. I also built different blogs and websites for clients big and small. In many years of using the product and hosting and designing blogs works for people around the world, I have hardly had someone tell me their issues were not resolved through their amazing support chat. Also, while it takes some practice to master using the different tools on their control panel, it gets easier the more time you spend working on the platform. Pros HostGator is a great hosting company for hosting and building websites with all the necessary support one can get. When you talk of prominent web hosting companies out there, HostGator always makes the list. This is because nearly every web designer uses it to host their websites or blogs. With HostGator, creating a professional website with a peace of mind that one would probably not get elsewhere is assured. With their swift customer support, it is hard not to have your issues resolved within a single chat. Cons Like all other products HostGator has its little hitches. For instance, their rate of down-time is increasingly becoming worrisome these days. Something that was unknown to the company since knowing them. Apart from this, the HostGator should also have a security product against malware that is affordable, the current one is expensive. Switched from [iPage](https://www.capterra.com/p/230355/iPage/) Because their customer support service was terrible, I had to dumb them. Review Source MA Mohammad A. Technical Support Construction Used the software for: 2+ years ### "One of the best Hosters" July 20, 2023 4.0 Not the best and headache in mail hosting. Pros HostGator is a stable and trusted hoster, shared bundles are very cheap. Cons HostGator has a wide range of IP Addresses and most of them are recorded as a blacklist, HostGator has a bad reputation for spam. Alternatives considered [Microsoft Exchange](https://www.capterra.com/p/248250/Microsoft-Exchange/) Review Source oW osvaldo W. Web designer Internet Used the software for: 6-12 months ### "Gator super" June 12, 2023 5.0 Gator Website Builder e o Gator e-commerce são recurso que eu gostei muito e o atendimento rápido. Pros Facilidade de uso Gator e-commerce é super amigavel para usuaruis iniciantes, sem necessidade de ser expert, Integração, ferramenta de marketing SEO Cons Recursos limitados na expansão de negócio Alternatives considered [Hostinger](https://www.capterra.com/p/218357/Hostinger/) Reason for choosing HostGator pela fama que tem Switched from [SiteGround](https://www.capterra.com/p/228543/SiteGround/) barato no principio e caro depois Review Source VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "Do not choose Hostgator! " October 30, 2022 1.0 All went totally wrong when site was migrated to VPS,the result was a total mess. This due to false information from a supporter. When asking for correction the chat supporters just lie straight at you on the situation of your ticket, say admins are working on it. And it proves that nothing is or will be done to correct THEIR mistake. Changed to another host and after having had the site down for 2 weeks it was running again within hours Pros Shared hosting ok but VPS not. No more pros Cons Customer support, professionality, messy to use Reason for choosing HostGator Recommended Review Source Pedro B. Freelancer Marketing and Advertising Used the software for: 1-2 years ### "Hostgator a Melhor e Mais Barata Hospedagem de Sites" August 24, 2021 5.0 Pros Hostigator é fácil de usar, intuitiva e completa. Hospedagem multisites com preço bem acessivel. Suporte é nota 10 e sempre atende prontamente, com pessoas incriveis que realmente resolva os problemas. Ao acessar a área do cliente, temos muitos recursos e cursos gratuitos para ajudar a alavancar sites e blogs e como se posicionar com mais autoridade sobre nossa marca. Tem uma ferramenta incrível de criação de sites com páginas e layouts realmente belos. O suporte é fanyástico com atendimento 24H como eu já disse, é pontual. Cons Não tenho nada para descrever contra Hostgator, sinceramente não encontrei nada de negativo. Review Source VR Verified Reviewer Marketing professional Marketing and Advertising Used the software for: 2+ years ### "Not bad, that's it!" June 8, 2022 3.0 Since some of my websites are still on HostGator, I am still using it. I don't host new websites on it anymore. In my opinion there are better hostinger at this price point but you can try it to see if you like. Not much to loose here. Pros I'd like to thank HostGator for being a great hosting company when I was starting my website building. The pricing and tools where good those days. The shared hosting gives you the ability to test new websites and even run more websites on a cheaper plan and it really works. The loading speed is enough to start. Cons The pricing is high for a shared hosting by this speed. it's good overall but they cannot compete with Hostinger and other hosting platforms. I think HostGator needs to rethink the whole service by giving better quality and cheaper price point and design much better user interface. Alternatives considered [SiteGround](https://www.capterra.com/p/228543/SiteGround/)[Flywheel](https://www.capterra.com/p/234644/Flywheel/)[Cloudways](https://www.capterra.com/p/151414/Cloudways/)[WP Engine](https://www.capterra.com/p/234177/WP-Engine/)[Bluehost](https://www.capterra.com/p/229168/Bluehost/) Review Source FM Frederico M. owner Design Used the software for: 2+ years ### "I love hostgator" June 23, 2021 5.0 I have been a Hostgator customer for 9 years and I love the company. I can say that they offer the best service. I've never had any problems with the hosting, emails and features they offer. Just joy. Pros Easy and intuitive hosting platform, attentive and competent support, it makes my job a lot easier, endless possibilities for project development. Cons I would like to have the option to renew for another 3 years always following the new user value. When the 3-year period ends, the plan doubles the value. To continue with the affordable value of the new user I have to hire a new 3 year hosting and migrate all the content to this new hosting. In my view it would be unnecessary work if I had the option of recurring renewal without making the plan so expensive and maintaining loyalty. Review Source MB Maureen B. Executive Director Professional Training & Coaching Used the software for: 2+ years ### "Previously used, but switched to SiteGround" March 3, 2022 4.0 Over time, the renewal cost because exorbitantly expensive and the customer service became just awful. We switched over a year ago to Site Ground, so they may have improved, but it caused us to search for a new provider. Pros This was the first webhosting we used for our company when first starting out. At that time, as a new user, their customer support was incredible. Cons The cost to continue to use their service. Reason for choosing HostGator Host Gator was recommended by the training company that was helping me learn how to build my business website. Review Source Ricardo C. Independent Consultant Information Technology and Services Used the software for: 6-12 months ### "Security is a concern" March 12, 2022 3.0 Lacking in cyber security. Pros The service itself works great. The response time of their servers are fast, and load webpages with ease. Cons Security seems to be their least priority. My cPanel was hacked into and MySQL databases were poisoned. Someone was hosting their website on top of mine. No 2FA. Alternatives considered [Bluehost](https://www.capterra.com/p/229168/Bluehost/) Reason for choosing HostGator Price and features Review Source VR Verified Reviewer Marketing Director Construction Used the software for: 1-2 years ### "Okay for shared hosting, not much else" December 2, 2021 3.0 If you're familiar with a typical CPanel setup, it's pretty easy. If you're new at this type of stuff, you will probably need to read step-by-step tutorials to figure many steps out. Pros Good price especially if you get it on a promotion like end of year or Cyber Monday. Cons Owned by EIG, who owns Bluehost, iPage and several other brands. Which means you can expect the same mediocre support. Granted, if you're only using a cheap shared hosting account, you shouldn't really expect real-time phone support, but when you do get someone on chat or email, it would be nice if they were more technically savvy. I rarely had to contact support but when I did it was because I needed more technical support than sending me help file links that I had already read. Alternatives considered [Hostinger](https://www.capterra.com/p/218357/Hostinger/) Switched from [Bluehost](https://www.capterra.com/p/229168/Bluehost/) Bluehost uptime was unreliable. Review Source VR Verified Reviewer Product Designer Design Used the software for: 2+ years ### "Decent choice for newbies looking for a hosting company to take care of the complicated stuff" July 15, 2021 3.0 This was useful for allowing me to get some of my earlier web clients set up with their own sites. Pros Unlike services like Digital Ocean, HostGator tries to take away the difficulty of launching and hosting websites. When I was newer to web design, this was a decent option for me but eventually I needed more freedom and control. Cons Add on services, like adding an SSL certificate, end up being much more complicated and expensive through HostGator rather than doing yourself, and I found the documentation to frequently be erroneous or confusing. Alternatives considered [Bluehost](https://www.capterra.com/p/229168/Bluehost/) Review Source Vishal J. Technical Project Manager Information Technology and Services Used the software for: 1-2 years ### "Quality hosting service by HostGator" December 7, 2021 5.0 We used their hosting services, shared hosting as well as cloud hosting plans. Multiple websites were hosted on a single account. Performance was satisfactory and overall management of websites was good. Pros Hostgator offers quality hosting service on Linux platforms and provides cPanel for managing the website. They also offer cloud hosting plans for high performance websites. Server uptime performance is good and overall websites hosted on HostGator perform well. They offer competitive pricing on all the plans and offer good discounts on long term plans. Cons They offer most features and functionalities. Nothing that I did not like about this software. Review Source DS David S. CEO Non-Profit Organization Management Used the software for: 2+ years ### "NonProfit User" March 8, 2022 4.0 I was using this for spreading information and not for commerce or sales. For what I needed, it functioned well. Pros The templates are easy to use and understand how to use to develop a site rather quickly. Cons The features of the templates are not plentiful, but adequate, especially considering the cost. Not being able to easily import a site into the hosting was disappointing. Reason for choosing HostGator Cost and ease of use were the main factors. Review Source RR Rajarshi R. Web Developer Computer Software Used the software for: 6-12 months ### "Hostgator is the most reliable hosting service available" September 23, 2021 4.0 It was a smooth experience as the real time editor had the thing going on while as I dot not got any referral amount after so many referrals I have given. Pros I liked the ease of editing my website in real time using their real time editor. This feature made Hostgator different from other hosting services. Cons Their referral program is really bad, they could not provide me with a proper referral panel and after I had referred someone I did not got the referral amount as promised. Review Source Similar Products Featured