--- title: "Edge Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Edge Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/229768/EyeRate/" page_type: "product" language: "en" --- # Edge Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Edge ## What is Edge? Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge platform transforms frontline teams into brand promoters with employee rewards that are aligned to sales growth. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews. ## What is Edge used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Employee Recognition](https://www.capterra.com/employee-recognition-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Edge?[Manage this product listing](https://www.g2.com/products/eyerate-reviews-edge/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Edge 3.0 (1) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (1) Ease Of Use 4.7 (707) Value For Money 2.0 (1) Value For Money 4.5 (619) Customer Service 2.0 (1) Customer Service 4.6 (654) ## Edge alternatives [4.3 (127)](https://www.capterra.com/p/207701/Hibu/reviews/) Starting price $449.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) Highest Rated [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) [Brand24](https://www.capterra.com/p/149054/Brand24/) [4.7 (255)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149054/Brand24/) ## FAQs about Edge Overview ### What company size and specific industries is Edge built for? Edge is designed for service-based brands and franchises that want to use customer feedback to support online marketing and employee incentive programs. It is a fit for companies in service industries and franchise operations of varying sizes, especially those looking to improve customer engagement and staff productivity. Features and Usability ### What are the key features of Edge? Edge offers review generation, review requests, review monitoring, and review notifications for managing feedback workflows. It also includes response management, complaint management, surveys and feedback, campaign analytics, customizable reports, real-time monitoring, real-time notifications, SEO management, social media monitoring, widgets, and third-party integrations. Integrations ### Which third-party tools and platforms does Edge integrate with? Edge integrates with over 20 third-party platforms for operations, POS, and scheduling, including ABC Glofox, ABC Ignite, AutoSoft Online, BLAZE, Booker, Boulevard, CDK Global, CenterEdge Advantage, Club Automation, ClubReady, Dutchie, Flowhub, Greenbits, IndicaOnline, KORONA POS, KlickTrack, MJ Platform, Mariana Tek, Meadow, and MyTime. Getting Started and Support ### What training and onboarding options does Edge offer? Edge provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide on-demand walkthroughs for review. Getting Started and Support ### What customer support options does Edge offer? Edge provides email/help desk support, FAQ/forum resources, a knowledge base, and chat. Support details are limited to these channels, and no reviewer feedback is available to describe response times, helpfulness, or common frustrations. ## Features AI summary Based on 1,563 Customer Communications Management reviews Not all reputation management software covers every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Review Request** (**55%** of reviewers rated this feature as critical) - **Negative Feedback Management** (**65%**) - **Review Monitoring** (**51%**) Edge supports **Review Request** and **Review Monitoring**, helping businesses collect more customer feedback and keep track of new reviews across channels. However, it does not include **Negative Feedback Management**. Instead, it offers **Response Management** (**47%**) and **Reporting/Analytics** (**44%**), which give teams ways to reply to customer feedback and track reputation trends over time, helping businesses improve customer satisfaction and make better decisions based on review activity. Review Monitoring 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Surveys & Feedback 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success API Application programming interface that allows for integration with other systems/databases Customizable Reports Alter the layout and content of reports Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Edge 13 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Customizable Reports: Alter the layout and content of reports - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - SMS Messaging: Send messages via SMS - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 2.0 (1) 2.0 Based on 1 reviews ## Pricing Value for money 2.0 (1) ### Starting price Free trial not available Value for money 2.0 (1) 2.0 Based on 1 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Booker](https://www.capterra.com/p/90708/Booker/)[ ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[ Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[ PestPac](https://www.capterra.com/p/23130/PestPac/)[ CDK Global](https://www.capterra.com/p/122988/CDK-Global/)[ MyTime](https://www.capterra.com/p/145188/MyTime/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.0 (1) 2.0 Based on 1 reviews ## User reviews Overall rating 3.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent KJ Karen J. COO Medical Practice ### "System is easy but doesn't do the job" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 October 28, 2022 We are discontinuing because our customers did not like it so they did not use it Pros Easy for staff to send review requests and they send a summary email Cons Terrible customer service, the product was not easy for the customers and when you want help good luck Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.