# Vancery Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Vancery the right Market Research solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/229784/Vancery/reviews --- Vancery 5 (7) [View alternatives](https://www.capterra.com/p/229784/Vancery/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Vancery Ease of use 5.0 Customer Service 5.0 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jay F. Director Financial Services Used the software for: 6-12 months ### "Vancery: Next generation research platform that offers greater control and transparency than others" June 4, 2021 5.0 Very satisfied. Finding all my project needs can be met by one vendor now after I on boarded Vancery. Pros Integrated tool for both calls and surveys. Transcripts are available via download right on the site. Can drive the input myself insuring higher quality output. Am very satisfied with the product and service from the Vancery support team when I can't source on my own. Cons Would be great if I could run 100% of my needs directly but some projects require the support team to help. Reason for choosing Vancery Ties back to all my comments-Vancery is an integrated product. Their support team seems to have more time to help for project completion than do their competitors do for a mid size client like me. Review Source MM Michael M. VP of Customer Success Marketing and Advertising Used the software for: 6-12 months ### "Vancery allows us to survey and interview our customers to hone our value prop BEFORE we launch! " May 26, 2021 5.0 The experience is seamless for collecting key datapoints from users. We have found a ton of value in utilizing Vancery to talk to our customers and conduct quantitative surveys. Pros Vancery allows us to find current users of our software as well as users of competing software platforms to connect with through in depth surveys and interviews. We are able to conduct user interviews to test the messaging of our marketing materials and feature offerings of our product with actual customers. Additionally, the intel we are able to gather from talking to users of competitive software allows us to build better products that resonate with our target customer-base. Cons There are some more advanced survey features that other platforms support that Vancery doesn’t currently support, but we’ve been able to adjust our surveys to the capabilities of Vancery’s platform and their survey team will help with the drafting and design process to ensure that the format fits your business goals and their technology. Alternatives considered [UserZoom](https://www.capterra.com/p/183330/UserZoom/) Reason for choosing Vancery The transparency into the panel participants’ industry and work history was unique to Vancery, and really helps to drive the structure of the interviews. We also needed tools for customer segmentation, which Vancery offers. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Typeform](https://www.capterra.com/p/137289/Typeform/) The research experience was fairly siloed. We weren’t able to complete the quantitative and qualitative research processes in a single platform. Vancery’s UX and panel were really compelling for our team. Review Source PL Paul L. Principal Financial Services Used the software for: 1-2 years ### "Great product, prefer them over the larger search firms" May 27, 2021 5.0 Overall very happy with Vancery - they make funding experts easy, and the scheduling is more seamless than having to exchange emails like other search firms that we've used. I've continued to use them more and more for our research needs. Pros Search functionality makes it easy to find users Booking is simple through the platform and don't have to go through emails to schedule calls Cons Continuing to build our user coverage in certain verticals Review Source JL J.P. L. Senior Associate Venture Capital & Private Equity Used the software for: 6-12 months ### "Vancery Review" May 25, 2021 5.0 Vancery is a great product that rivals many of the more established research tools, and combines the calls and survey functions into one easy to use interface. Pros Vancery fits all of our research needs in one platform including the ability to conduct calls and surveys, but with Vancery these capabilities are provided through the same portal. This can really speed up our research process and allows us to access the best respondents from the surveys we run for follow up calls. Cons Occasionally an interviewee won't show up for a call, but the Vancery client services team does a good job of rescheduling and tracking people down. There are no major issues from our use of the product. Reason for choosing Vancery It's not easy to do follow up calls with Qualtrics, and we liked Vancery's interface a little better. Review Source AS Andres S. CEO Apparel & Fashion Used the software for: Less than 6 months ### "Pretty powerful tool for market research" May 26, 2021 5.0 Seamless market research platform providing clean and useful tools which result in valuable insights and data for any industry and product. Pros In Andador Shop, we realized early on of the importance of choosing our path based on the most reliable data. The seamless access to information that Vancery provides has been key in building the know-how we need to make strategic decisions. As an entrepreneur, this user-friendly one-stop-shop for direct research is highly valuable and has led us to a great start. We are also impressed with the high-quality tools Vancery provides, such as the video experience which is much cleaner than other platforms, such as Zoom. We found the ability to download transcripts from interviews particularly useful as well which facilitated our ability to identify relevant insights. Cons We had a situation in which a user we had scheduled a call with didn’t show up; however, Vancery team not only reacted quickly to the situation but they were also very diligent in scheduling and tracking the user. The support we got in solving these issues was excellent. Seamless market research platform providing clean and useful tools which result in valuable insights and data for any industry and product. Reason for choosing Vancery Higher diversity and quality of research tools provided by Vancery Review Source RB Robert B. Attorney Law Practice Used the software for: 6-12 months ### "Best way to do primary research" May 23, 2021 5.0 Has been a total game changer for me. What a rock star product! Pros Video experience is much cleaner and better quality than zoom All research tools in one platform Ability to import your own users to do surveys and interviews Cons Payments can sometimes take a little longer than expected Switched from [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Vancery is awesome! Review Source BR Ben R. Management Consultant Management Consulting Used the software for: 6-12 months ### "Great product - offers a much better value proposition than larger research platforms such as GLG" May 25, 2021 5.0 Fantastic tool that is more nimble than larger platforms and allows for greater customization. Much better customer service than other platforms I've used. Pros • Ability to import your own users to do user surveys and interviews • Ability to download transcripts from interviews • Ability to build advanced surveys with different question types • Allows me to interface directly with potential experts Cons payment can be a bit delayed but always resolved. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.