--- title: "ChowNow Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ChowNow Software - reviews, pricing plans, popular comparisons to other Food Delivery products and more." source_url: "https://www.capterra.com/p/229841/ChowNow/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # ChowNow Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ChowNow ## What is ChowNow? ChowNow fights for the success of independent restaurants, so the value you create stays where it belongs: with you. ChowNow combines ordering, marketing, and operations into one platform so you can grow revenue, build relationships, and run your business on your terms. Ordering: Own every order. Keep more of what you earn. Direct online ordering, catering, QR code ordering, and discovery channels working together to capture demand and turn it into high-margin revenue you control. Marketing: Turn Every Order and Guest Interaction Into Repeat Revenue. Automated Email and SMS marketing, loyalty program, and unified customer data working together to turn every diner, online and in-store, into repeat revenue. Operations: Power Your Restaurant From One Place. Order aggregation, centralized menu management, POS integrations, delivery and advanced reporting working together to manage all your off-premise channels from one place. ## What is ChowNow used for? [Online Ordering](https://www.capterra.com/online-ordering-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Order Management](https://www.capterra.com/order-management-software/) Top alternative Featured Overall rating Based on 47 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $229 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChowNow?[Manage this product listing](https://www.g2.com/products/chownow-for-restaurants/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChowNow 4.7 (47) VS. [4.1 (554)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price $229 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (47) Ease Of Use 4.2 (702) Value For Money 4.7 (47) Value For Money 3.8 (566) Customer Service 4.7 (46) Customer Service 3.7 (614) ## ChowNow alternatives Highest Rated [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (702)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142877/Restroworks/) [Owner.com](https://www.capterra.com/p/10002488/Owner/) [4.6 (117)](https://www.capterra.com/p/10002488/Owner/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10002488/Owner/) [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [4.6 (3,044)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [StoreKit](https://www.capterra.com/p/203009/SK-Takeaway/) [4.9 (110)](https://www.capterra.com/p/203009/SK-Takeaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203009/SK-Takeaway/) [View all alternatives](https://www.capterra.com/p/229841/ChowNow/alternatives/) ## FAQs about ChowNow Overview ### Which roles and teams benefit most from ChowNow? ChowNow is most used by restaurant owners, owner-operators, and presidents who manage online ordering and direct customer sales. General managers and operations teams use it to oversee order flow, menu updates, and location-level fulfillment. Office administrators and marketing consultants support customer communications, promotional ordering channels, and operational coordination. Answer based on 47 reviews Overview ### What company size and industries is ChowNow built for? ChowNow is designed for independent restaurants, with small businesses representing 94% of reviewers and Restaurants accounting for 62%. It also serves Food & Beverages businesses, which make up 34% of reviewers, while midsize businesses represent 6%. The platform supports restaurants seeking to manage orders, build customer loyalty, and increase profits. Answer based on 47 reviews Features and Usability ### What are the key features of ChowNow? ChowNow includes online ordering through restaurant websites, with customizable menu photos, item information, and food modifiers. Restaurants can accept online payments and receive daily payment reports. Order tracking helps teams monitor orders and address customer inquiries, while the activity dashboard provides a view of sales and order activity. Answer based on 20 reviews Pricing ### How much does it cost and what fees or limitations are included? ChowNow starts at $229 per month for the flat-rate Launch plan, with Grow at 319 and Elevate at 409 monthly. Plans support commission-free direct ordering, while Grow and Elevate add higher marketing-contact limits and SMS credits. Reviewers value predictable fees, though some report renewal price increases and limited customization, including no upcharges for order modifications. Answer based on 21 reviews Getting Started and Support ### What customer support options does ChowNow offer, and how do users rate the experience? ChowNow offers Email/Help Desk, FAQ/Forum, Phone Support, and 24/7 Live Rep assistance. Users generally describe support as responsive, attentive, knowledgeable, and helpful, particularly during setup. However, some report long waits or difficulty reaching representatives during busy periods, and occasional issues require follow-up with multiple contacts. Answer based on 15 reviews Ease of use ### Is ChowNow easy for restaurants and customers to use? ChowNow makes direct online ordering easy for restaurants and customers, with simple menu and hours updates. Small restaurant teams value its intuitive setup, customer-facing menu, and mobile ordering experience. Some operators find dashboard tasks less clear, especially price changes, busy-order controls, and troubleshooting third-party POS integrations. Answer based on 10 reviews ## Features AI summary Based on 861 Food Delivery reviews Capterra data shows that buyers of food delivery software rank the following features as their top priorities: - **Route Optimization** (**52%** of reviewers rated this feature as critical) - **Customizable Branding** (**56%**) - **Online Ordering** (**59%**) ChowNow supports all three of the features reviewers rate highest: **Route Optimization**, **Customizable Branding**, and **Online Ordering**. Together, these capabilities help businesses manage delivery routes more efficiently, maintain a consistent brand experience across customer touchpoints, and accept orders directly online, allowing teams to improve order flow, strengthen brand visibility, and serve customers more effectively. Customizable Branding 4.3 (16) 93.75% of 16 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Online Ordering 4.9 (34) 100.00% of 34 reviewers that rated this feature as important or highly important Tracks and processes online orders Online Payments 4.9 (15) 93.33% of 15 reviewers that rated this feature as important or highly important Accept and process online payment transactions Third-Party Integrations 3.9 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Activity Dashboard 4.2 (19) 78.95% of 19 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Order Tracking 4.7 (19) 84.21% of 19 reviewers that rated this feature as important or highly important Track orders throughout the fulfillment process ChowNow 45 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Delivery Management: Manage order deliveries until they are received by the customers - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Dispatch Management: Manage sending personnel and resources to a site as needed - Email Marketing: Create and send email blasts/campaigns - Food Delivery Dispatching: Dispatch food deliveries - For Restaurants: Serves restaurants - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Access: Access software remotely via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Location: Manage and support multiple locations - Online Ordering: Tracks and processes online orders - Online Payments: Accept and process online payment transactions - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Scheduling: Schedule an order online for a future time/date - Order Tracking: Track orders throughout the fulfillment process - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Point of Sale (POS) Integration: Integrates with point of sale (POS) systems - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Returns Management: Track and facilitate returns of products sold - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Table Management: Assign waitstaff and coordinate the table services - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Personalization: Customize website features --- Get Advice We can help you find the software with the features you need. Features 4.4 (47) 4.4 Based on 47 reviews ## Pricing Value for money 4.7 (47) [View pricing plan details](https://www.capterra.com/p/229841/ChowNow/pricing/) ChowNow Launch $229.00 Flat Rate,Per Month It includes: - Direct Online Ordering Tool - SEO Optimized Website - Branded Mobile Apps - Commission-Free Marketplace - Discovery Network (Google, Apple Maps, Yelp, & 6 more) - Catering - 500 Marketing Contacts - Automated Email Marketing - Loyalty & Rewards Program - Print Marketing - 24/7 Support - 20+ POS Integrations - Delivery Management - 100% Fraud & Chargeback Protection - Reporting ChowNow Grow $319.00 Flat Rate,Per Month It includes: - 24/7 Support - Direct Online Ordering Tool - SEO Optimized Website - Branded Mobile Apps - Commission-Free Marketplace - Discovery Network (Google, Apple Maps, Yelp, & 6 more) - Catering - QR Code Ordering - 2,000 Marketing Contacts - Automated Email Marketing - Automated SMS Marketing (2,000 credits) - On-Demand Email & SMS Campaigns - CSV Upload for In-Store Diners - Loyalty & Rewards Program - Print Marketing - 100% Fraud & Chargeback Protection - Third-Party Order Aggregation - Centralized Menu Management Across Direct & Third-Party Channels - 20+ POS Integrations - Delivery Management - Reporting ChowNow Elevate $409.00 Flat Rate,Per Month It includes: - Direct Online Ordering Tool - SEO Optimized Website - Branded Mobile Apps - Commission-Free Marketplace - Discovery Network (Google, Apple Maps, Yelp, & 6 more) - Catering - QR Code Ordering - 5,000 Marketing Contacts - Automated Email Marketing - Automated SMS Marketing (5,000 credits) - On-Demand Email & SMS Campaigns - CSV Upload for In-Store Diners - Loyalty & Rewards Program - Print Marketing - 100% Fraud & Chargeback Protection - Third-Party Order Aggregation - Centralized Menu Management Across Direct & Third-Party Channels - 20+ POS Integrations - Delivery Management - Reporting - 24/7 Support Value for money 4.7 (47) 4.7 Based on 47 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (46) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (46) 4.7 Based on 46 reviews ## User reviews Overall rating 4.7 Based on 47 reviews Filter by rating 5(36) 4(10) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RS Radha S. Legal Assistant Legal Services ### "Commission‑Free Online Ordering That Puts Restaurants First" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 Overall, my experience with ChowNow was positive and restaurant‑focused. The platform provided a reliable, commission‑free way for customers to place orders directly through a restaurant’s own website or app, helping maintain brand control and stronger customer relationships. The ordering experience was clean and easy to use, and the setup felt straightforward for everyday operations. While it lacks some discovery, marketing, and built‑in delivery features found in larger marketplaces, it performed well at its core goal—supporting direct online ordering without unnecessary complexity or high fees. Pros What I liked most about ChowNow was its commission‑free ordering model, which helps restaurants maintain better margins compared to third‑party delivery marketplaces. The platform made it easy for customers to order directly from the restaurant’s website or app, strengthening the restaurant–customer relationship and brand ownership. I also appreciated its clean, straightforward ordering experience and how it puts restaurants in control of their online sales without unnecessary add‑ons or complexity. Cons What I liked least about ChowNow was that its functionality could feel limited compared to larger third‑party ordering platforms. While the commission‑free model is a big advantage, it also meant fewer built‑in discovery and marketing features to drive new customers. I also found that delivery options and integrations depended heavily on third‑party partners, which could add complexity and costs if a restaurant wanted a more end‑to‑end solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BP Brian P. Owner operator Restaurants ### "Phil’s Dream Pit" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 10, 2025 Reps are good and helpful when we need assistance. Customers do not seem to have much issue finding what they need Pros Ease of ordering for customers and ease of understanding ordered and needed. Tickiets indicate exactly what to bageading to fewer mistakes Cons Cost. The cost of using ChowNow service continues to go up every time we renew. This is disturbing since most post systems can do online ordering now Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reasons for choosing ChowNow Menu is already built and customers already have ChowNow and their orders loaded Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SG Sarah G. Office Manager Restaurants ### "ChowNow is a great value, easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 10, 2025 Overall, we feel that our partnership with ChowNow is a great one. It has increased business in our restaurants, while streamlining the "to go" ordering process. Pros We love the ease of use when it comes to updating our menu, hours, holidays, etc. Customers also love how easy it is to follow the menu and place an accurate order. Cons Sometimes it is hard to get a hold of a customer support representative quickly. We often have questions during a busy dinner rush and have to go through an automated system. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JL Jing L. Manager Restaurants ### "Do better on menus. Add promotions attractive on the page. " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 December 9, 2025 3.5/5.0. The most hate I talked about already above for the menu editing. Please fix the issue. Our salmon options keeping being taken off from the menu fo no reason. Customers called us to ask how come we don’t have salmon. It caused losing customers. If you can not fix it, we have to think about change partnerships Pros Lower cost on commission comparing to other platforms such as ubereats, grubhub. Also you can add the link button on your own website. Cons Menu is bad. Keep having technical issue. Some of options are keeping being disappeared. We have to spend so much time on editing these back to menus. And all the promotions not showing on the ordering page to attract customers’ eye. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JZ jean Z. owner Food & Beverages ### "jeanzbagels" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 9, 2025 no issues other than this- customer service is excellent if ever any issues with anything they are prompt to help or fix issue Pros all services are good. management dashboard is easy to use. website controls items for me as to popular items as in they force up the menu items that sell most so ease for customers that dont want to scroll Cons except system is antiquated you can not do a subdivision in sub categories and as mentioned above forcing items up list to popular items has a downside that perhaps if they had scrolled they might have purchased something else lastly they used to do email blasts and took that away forcing me to do it Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SL Sharon L. owner Restaurants ### "ChowNow One Stop Shop" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 9, 2025 The experience has been pleasant overall. Customer service and the team has been wonderful to work with. Pros The overall value received for the money is a definite plus, especially with the premier pkg. Customer service team is outstanding. Cons Not having control over the online ordering platform to make changes immediately to the website is one disadvantage. The delivery drivers usually take longer to accept orders especially in our area. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) they did not offer fraud protection for credit cards used online Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DL Dan L. Owner Food & Beverages ### "We Are ChowNow Fans" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 9, 2025 For our size and type of restaurant, ChowNow is exactly what we needed to give our customers an online portal for ordering. Pros We have been using ChowNow for nearly 15 years. We love the ease of the system. More importantly, our customers tell us the same thing. Cons We have no negative issues regarding our nearly 15-years of using ChowNow at our restaurant. Hard to say that about many vendors. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KH Kartisha H. Owner Restaurants ### "Build Customer Loyalty With ChowNow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2025 Over the years i've seen changes that have improved the platform and keeps me connected to my customer base. The addition of customer loyalty programs and updated website features have been a bonus. Customer Service is top tear. Overall, I've had a great experience. Pros I've been with Chownow for 4 years. I love everything about the platform- the App, Order Management, and the Customer Loyalty Program. Cons I was able to create email marketing in the past. I no longer see that option. That was a bummer. I would love to see this added or something else put i place to create equal value. There are some huge fees added that i can't explain to the customer. An example.. I had a customer to place an order from my website, for pickup. the order total was $60 dollars and the additional fee was $18. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing ChowNow I've been on the platform for 4 years and i've seen the growth and customer reach. I like the look of the online platform and app and I can easily update them both at the same time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM Michael M. Owner Food & Beverages ### "Online Ordering " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 December 9, 2025 Disappointing how long it takes to receive Tech changes My original support contact ( Bliss) has been great trying to get things changed Pros Loved the old setup before Cuboh merged Customer friendly app for orders Increased sales with correct prompts Cons With new Cuboh integration, it’s not restaurant friendly Too many extra steps needed, not system friendly with Square Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Andrew M. Ownr Food & Beverages ### "Great service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 December 9, 2025 Overall I would rate chownow 10/10 for customer service and ease of use. There are no improvements I could recommend Pros There is a flat fee that doesn’t feel like I’m losing the majority of my money to a third party facilitator Cons There was nothing I liked the least about chownow that stuck out in my mind. I would say the refund process was arduous Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/229841/ChowNow/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Restroworks vs ChowNow](https://www.capterra.com/compare/142877-229841/Restroworks-vs-ChowNow)