# Page 2 | ChowNow Software 2026: Features, Integrations, Pros & Cons | Capterra > Page 2 - Capterra's in-depth exploration of ChowNow Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of ChowNow Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/229841/ChowNow --- Page 2 - ChowNow Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on December 14, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. ChowNow ## User reviews BR Benjamin R. GM Food & Beverages ### "Best Online Ordering Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2025 Chownow saved us during the pandemic when our shops had to pivot. We signed up initially because they embedded well with Squarespace. But they've continued to be a valuable partner for us for the years since. Pros Their customer service is always responsive and their pricing is completely reasonable. They charge a flat monthly fee rather than taking a bite out of every transaction. Cons Credit card processing fees could be lower, I think we pay a full percentage more than we pay with our POS processer Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 23, 2025 Hi Benjamin, thank you for sharing your feedback with us. We are happy to hear you've had a great experience with our customer service team. We look forward to continuing to partner with you! -The ChowNow Team AB Ali B. Director of Strategy Restaurants ### "Pleased with ChowNow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 15, 2025 It's mostly been great. When we've had issues, our new account rep has been swift to respond and get those rectified for us. Pros ChowNow makes it easy for both the guest and restaurant staff to manage our online orders. The platform is clean and user-friendly. Cons Lack of customization on a few things, particularly on the payment screen. Also, many of the emails we receive regarding refund requests, renewals, and other account related correspondence does not include the location in the email, so it takes me more time to reach out and inquire about which restaurant the email pertains to. This takes unnecessary extra time. Alternatives considered [Paytronix](https://www.capterra.com/p/125566/Paytronix/) Reasons for choosing ChowNow Ease of use and how clean the dashboard is. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 23, 2025 Ali, thank you for sharing your feedback. We're happy to hear ChowNow has made it easy for your staff to manage online orders. We'll definitely keep in mind your feedback on customization to further streamline the process. Looking forward to continuing to support your success! - The ChowNow Team JD Johnathan D. Owner Restaurants ### "Low Cost Platform that Works" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 July 10, 2025 Fantastic. Good pricing, good customer service. Easy to use platform, easy for our customers to find us. Pros Inexpensive and good customer service. Good platform for our customers that is easy to find and use. Cons The website can be a bit glitchy sometimes, and I have a large menu which can be challenging to update. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Jay H. Owner Food & Beverages ### "ChowNow review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 10, 2025 Pros The interface is easy to use. Modifications, shortages and closures are accessible through the tablet. Cons Least like not being able to add an upcharge or an additional item after an order has been processed. Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Reasons for choosing ChowNow ChowNow was a standalone product and was cheaper to implement Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 11, 2025 Jay, thank you for sharing your feedback. We are happy to hear you find the interface easy to use, and will make a note on your feedback about adding an upcharge after orders are processed. We look forward to continuing to partner with you to support your restaurant's success. -The ChowNow Team ML michelle l. admin Restaurants ### "great experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 10, 2025 very positive, loved working with the representatives and they helped us so much in getting our account more active. Pros customer service is accessible, very attentive especially in the early phase of starting the account. Cons still not as known as other platforms, needs to greater audience to push more business towards our restaurant Alternatives considered [Uber Eats](https://www.capterra.com/p/10030633/Uber-Eats/) Reasons for choosing ChowNow better pricing and better customer service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 11, 2025 Michelle, thank you for sharing your feedback. We are happy to hear you've enjoyed working with out wonderful customer support team. We look forward to continuing to partner with you and wish you continued success! -The ChowNow Team JC Jack C. Manager Restaurants ### "Easy way to save labor and grow sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 10, 2025 Chow now has helped us tremendously by eliminating phone calls and streamlining order taking by our staff. It’s also a significantly better experience for the guest which has translated into extra sales and more productive employees. Pros Ease of use. Best way to get an app and online orders without spending a ton of time and money. Grow your business without a ton of expense Cons Doesn’t integrate well with toast due to modifiers. However, I think that’s a toast issue, not chow now. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing ChowNow US foods offered a discount and support in setting it up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 14, 2025 Jack, thank you for sharing your feedback. We're happy to have helped streamline the online ordering process and reduce operational challenges. We look forward to your continued success! -The ChowNow Team GP Gianluca P. Director of Marketing Restaurants ### "Great product for any restaurant. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2025 We have worked with ChowNow for over 5 years now and we have zero regrets. I also recommend there products to other businesses. Pros ChowNow is great because it allows my company to facilitate in house pick up and delivery orders with a branded mobile app that would otherwise have cost my company tens of thousands of dollars. Also no commissions is great. Cons I wish there was a way to offer an in house loyalty program through ChowNow that would sync with my POS. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 11, 2025 Gianluca, thank you for being with ChowNow for 5+ years. We are happy to hear you've enjoyed using the branded app, and will note your feedback on a POS integrated loyalty program. We look forward to continuing to partner with you and wish you continued success! -The ChowNow Team TC Tim C. Pres CEO Restaurants ### "Proud to partner with Chow Now" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2025 Been a client for many years--it has been a great driver for sales. Partnership and support has always been positive Pros The ease of use is GREAT--sets up an opportunity to gain repeat customers--guests are very HAPPY with this program Cons Our POS system is not currently integrated with Chow Now--so we have to manually enter in the orders Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 11, 2025 Tim, thank you for sharing your feedback. We are happy to hear you've been able to grow your customer loyalty through ChowNow. Please keep an eye out on our integrations page to see the 30+ POS systems we support: get.chownow.com/integrations/all. We look forward to continuing to partner with you and wish you continued success! -The ChowNow Team EK Eugenia K. Manager Restaurants ### "Great Chow Now experience overall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 10, 2025 Super easy setup of the menu online, great customer service, very responsive. Makes our lives easier during busy rush time Pros Saves time when order is online instead customer calling in on the phone. Saves time during checkout process since orders are prepaid online. Cons The shop local fee they are adding it’s misleading and too expensive for my customers. It doesn’t even show up for them when they are placing an order, we only see it on the restaurant receipt. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 11, 2025 Eugenia, thank you for sharing your feedback. We are happy to hear you ChowNow has helped save you time. We will make a note on your feedback about the Shop Local Fee. We look forward to continuing to partner with you and wish you continued success! -The ChowNow Team AS Ann-Marie S. Area Manager Restaurants ### "Very satisfied business partnering with ChowNow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2025 I have had a very positive overall experience with ChowNow. They are easy to communicate with regarding orders, marketing, issues, payments, etc. Pros Easy online portal for setting up menu. Great marketing to increase sales. Payments are received rather quickly. Customer service and sales managers are professional and helpful. Cons I have no complaints at this time about my partnership with ChowNow. It has been a very positive experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 10, 2025 Ann-Marie, thank you for sharing your feedback. We are happy to hear you've had a positive experience with the marketing, customer service, and payments process. We look forward to continuing to parter with you to support your success. -The ChowNow Team MP Melissa P. Owner Food & Beverages ### "Sweet results for Sweet Melissa’s" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2025 It’s a blessing to my business. Currently, this service makes up a third of my overall daily sales. Pros We can control the times of the orders as they come in, which makes the operation seem seamless and not stressful. Cons Sometimes, it’s takes a bit of time to get ahold of a customer care rep. I’m not inclined to call unless it’s a technical problem which needs immediate attention. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 7, 2025 Melissa, thank you for your feedback. We are thrilled to be a part of the success of your business. Thank you for your feedback on wait times as well. We wish you continued success! -The ChowNow Team EP Edwin P. Manager Restaurants ### "ChowNow is the Best!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2025 This was the best choice that we could have made to offer an online ordering service for our community, which has been proved by the amazing amount of sales that have come in because of them. Pros They are easy to work with, have a great support team...and have really helped increase our sales by much more than we would have ever expected. Cons This is a very difficult question, as everything they do is very helpful, and they are always there to help. If needed, the only concern is that it is sometimes a long wait for customer support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 3, 2025 Edwin, thank you for your positive feedback. We are happy to hear that ChowNow has helped you increase sales, and will continuously strive to support our restaurant partners. -The ChowNow Team ED Emily D. Manager Food & Beverages ### "ChowNow Recommendation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2025 Pros ChowNow is user friendly, the customer service has always been helpful. The marketing that is included in our package is always helpful. Cons The costs associated with each order are a con, but the cost of ChowNow is less than some of the other competitors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 3, 2025 Emily, thank you for sharing your feedback. We are happy to hear that ChowNow has been easy to use, and will continuously strive to make improvements to support our restaurant partners. -The ChowNow Team LD Louis D. Owner Restaurants ### "ChowNow overall review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 10, 2025 Overall customer service communicates well with customers and the representatives seem to be knowledgeable. Pros Easy to navigate the website and ordering platform. The platform is User friendly and the staff are professional! Cons There is not anything that I have experienced so far to be liked least. I would recommend to others! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 18, 2025 Louis, thank you for sharing your feedback. Happy to hear that the platform is user platform and that you have had a positive experience with our customer support team. We look forward to continuing to partner with you! -The ChowNow Team TM Todd M. President Restaurants ### "Chownow helps my company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 15, 2025 As a customer for nearly 10 years, Chownow has helped my carryout and delivery process by increasing revenues and also by making it routine for my staff to quickly learn and become useful in their positions. Pros The branded app. Ease of setup. Upgrade of tablet interface. Quick payment. Cons I rarely have any complaints about Chownow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Scotty M. General Manager Food & Beverages ### "We LOVE ChowNow!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 10, 2025 Here at Classic Rock Coffee Co. & Kitchen, we have never had an issue with ChowNow, and we've been partnered with them for almost 6 years! Pros ChowNow is easy to use, reasonably priced, and integrates perfectly with our POS system (Toast). Not to mention, they employ some very kind people who are willing to help with whatever you need. It is a great and easy way to increase revenue for your business. Cons The User Interface of the ChowNow Dashboard can be a little confusing at times but serves its purpose and offers many helpful tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Andre A. Owner Food & Beverages ### "The Mother of ordering widgets!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 May 7, 2025 Been using it for 7 or 8 years they bring in lots of orders, they send reminders, offers, coupons, track who didn’t order in a while and invite them back with offers, definí a great product! Pros Reliability, ease of use, customers service, onboarding and the App Brings tons of orders, remind guests constantly that order by sending offers and cupons. Cons We can credit and refund but we can’t add an extra charge. Can’t change prices directly on the screen. When pausing orders when we are too busy it’s really to reopen m, every time we have to call customers service, it should be more straightforward! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2025 Andre, thank you for your feedback. We greatly value the opportunity to partner with you in your restaurant business, and wish you continued success. - The ChowNow Team JF Jennifer F. Owner Restaurants ### "Loyal and Forever Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 2, 2025 I love it. It has enhanced my business revenue and has been a very integral part of our online ordering and business growth Pros Very easy to use, fees are so reasonable. Been using it for 5 years. Cons it is hard to get it to catch on where Uber and Skip are very ingrained in the ordering out culture Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2025 Jennifer, thank you for your feedback. We greatly value the opportunity to partner with you in your restaurant business, and wish you continued success. - The ChowNow Team BH Brian H. Operations Manager Restaurants ### "Solid platform, but missing features keep it from being great" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 January 17, 2024 Pros The service is solid. It rarely goes out or has any issues. The menu editor online works well and is easy enough. The price is good for any place starting out that wants to offer online ordering but doesn't know how well it will work for them. Cons Lack of updates. Lack of new features. The online portal has said "try our new dashboard" coming soon for about 3 years. Still can not get basic sales reporting about items or categories. Customer service is a bit rough as well. Not all calls will end with your issue being resolved with out having to talk to another person first. Reasons for choosing ChowNow At the time it was the leader in what was offered, and the price was right. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TK Theodore K. Owner Restaurants ### "ChowNow Makes Online Ordering a Breeze For Restaurants" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 16, 2023 We are enabled to accept online orders through ChowNow. We were late in arriving at the online ordering game - one day I looked around and saw that all our competitors provided a way to accept orders from their websites. Once I found ChowNow, we were able to add this quickly, and it turned out to be quite popular with customers. There were certain customers who \*only\* ordered online, and prior to working with ChowNow, we may not have gotten their business at all.Working with ChowNow to create a custom iOS and Android app for our restaurant was similarly positive. The development team was responsive, did their work quickly, handled most of the technicalities of working with the Apple App Store and Google online store, and created a product that worked well. Pros The menu was easy to customize.It was easy to take items off the menu temporarily when we ran out of items.We liked getting orders via Google (maybe there is a more technical name for this - we only knew that we were getting orders placed by customers using Google ordering...) and we would not have gotten this business if we hadn't been using ChowNow.ChowNow support was almost always easy to reach by phone.ChowNow provided a iPad on which we received orders - it was quicker and more responsive hardware than the Android tablets provided by most other ordering and delivery services. ChowNow provided some basic marketing services such as e-mail blasts to the list of our customers that we developed via accepting online orders through ChowNow.Customer information (name, e-mail address, etc.) was accessible to us through the ChowNow system, unlike with other ordering and delivery services, which keep this information for themselves.ChowNow reporting features were mostly good (although I would have liked to have been able to reach back farther in time when generating reports). Cons ChowNow lacked a feature that would allow us to "up-charge" - that is, to add an additional charge for a customization requested in an order. Other ordering/delivery services do offer this, and it is very convenient (and eliminates the need for us to "eat the cost" of some special request.ChowNow has gotten more expensive over the years, to the point where I am tempted to look at competing products.Support in the area of marketing was unreliable during our first year using ChowNow. Our assigned marketing person did not respond to e-mails or phone calls. Fortunately that employee left the company and was replaced with someone more responsive.ChowNow allowed customers to place their orders even days in advance. Occasionally this caused a problem, such as when we planned to be closed on a particular day, but had not let ChowNow know about it yet (we had to figure out a way to get back to a customer and politely tell them we could not jake their Phad Thai on Thursday of next week...). However, if I made the effort, I suspect I could have found a way to "turn off" or limit this ordering in advance capability.Another con - occasionally I would test our ChowNow ordering by getting onto our website via my phone, and clicking on the "order now" link. In a small minority of instances, this resulted in my getting a screen full of gibberish rather than an ordering form. ChowNow support had no solution for this. It didn't happen often and doesn't seem to be happening now, though. Reasons for choosing ChowNow We felt that as a critical provider of online ordering and delivery for our restaurant, DoorDash already had too much power over us. We thought ChowNow would be more "on our side" and "the restaurant's friend" than would any of the ordering and delivery services, and it turned out (except for high-ish prices) they were. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MJ Mike J. Editor / Producer Entertainment ### "ChowNow Works Great for Trying Out New Resturants." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 22, 2023 I use it when I'm in a new city and want too see what all restaurants offer delivery. Pros It's a great way to see what restaurants offer delivery in the area. Perfect for trying new food services without the fees of a typical delivery app. Cons The app can be clunky at times and a bit unreliable. Switched from [Postmates](https://www.capterra.com/p/229317/Postmates/) No service fees make it a good alterative. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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