--- title: "ChowNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ChowNow the right Food Delivery solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/229841/ChowNow/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-01" --- ChowNow 4.7 (47) [View alternatives](https://www.capterra.com/p/229841/ChowNow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 1st, 2026 # Reviews of ChowNow Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews GP Gianluca P Director of MarketingRestaurants, 201 - 500 employeesUsed the software for: More than 2 years. “ChowNow is great because it allows my company to facilitate in house pick up and delivery orders with a branded mobile app that would otherwise have cost my company tens of thousands of dollars.“ July 10, 2025 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I also found that delivery options and integrations depended heavily on third‑party partners, which could add complexity and costs if a restaurant wanted“ April 28, 2026 SC Steve C ownerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “Add on top of that ChowNow's excellent customer service, their integration with leading POS systems, and their help with marketing/promotion, and you've got an unbeatable combination.“ July 24, 2025 AA Andre A OwnerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “Can’t change prices directly on the screen. When pausing orders when we are too busy it’s really to reopen m, every time we have to call customers service, it should be more straightforward!“ May 7, 2025 jz jean z ownerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “no issues other than this- customer service is excellent if ever any issues with anything they are prompt to help or fix issue“ December 9, 2025 SG Sarah G Office ManagerRestaurants, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes it is hard to get a hold of a customer support representative quickly.“ December 10, 2025 SL Sharon L ownerRestaurants, 2 - 10 employeesUsed the software for: More than 2 years. “The overall value received for the money is a definite plus, especially with the premier pkg.“ December 9, 2025 JC Jack C ManagerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Doesn’t integrate well with toast due to modifiers.“ July 10, 2025 ## Showing most helpful reviews Showing 1-25 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scotty M. General Manager Food & Beverages Used the software for: 2+ years ### "We LOVE ChowNow!" May 10, 2025 5.0 Here at Classic Rock Coffee Co. & Kitchen, we have never had an issue with ChowNow, and we've been partnered with them for almost 6 years! Pros ChowNow is easy to use, reasonably priced, and integrates perfectly with our POS system (Toast). Not to mention, they employ some very kind people who are willing to help with whatever you need. It is a great and easy way to increase revenue for your business. Cons The User Interface of the ChowNow Dashboard can be a little confusing at times but serves its purpose and offers many helpful tools. Review Source KH Kartisha H. Owner Restaurants Used the software for: 2+ years ### "Build Customer Loyalty With ChowNow" December 9, 2025 5.0 Over the years i've seen changes that have improved the platform and keeps me connected to my customer base. The addition of customer loyalty programs and updated website features have been a bonus. Customer Service is top tear. Overall, I've had a great experience. Pros I've been with Chownow for 4 years. I love everything about the platform- the App, Order Management, and the Customer Loyalty Program. Cons I was able to create email marketing in the past. I no longer see that option. That was a bummer. I would love to see this added or something else put i place to create equal value. There are some huge fees added that i can't explain to the customer. An example.. I had a customer to place an order from my website, for pickup. the order total was $60 dollars and the additional fee was $18. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing ChowNow I've been on the platform for 4 years and i've seen the growth and customer reach. I like the look of the online platform and app and I can easily update them both at the same time. Review Source BH Brian H. Operations Manager Restaurants Used the software for: 2+ years ### "Solid platform, but missing features keep it from being great" January 17, 2024 3.0 Pros The service is solid. It rarely goes out or has any issues. The menu editor online works well and is easy enough. The price is good for any place starting out that wants to offer online ordering but doesn't know how well it will work for them. Cons Lack of updates. Lack of new features. The online portal has said "try our new dashboard" coming soon for about 3 years. Still can not get basic sales reporting about items or categories. Customer service is a bit rough as well. Not all calls will end with your issue being resolved with out having to talk to another person first. Reason for choosing ChowNow At the time it was the leader in what was offered, and the price was right. Review Source JV Juan V. General Manager Restaurants Used the software for: 2+ years ### "Crab Cooker" September 15, 2025 4.0 Overall good experience in comparison to our old online ordering system. The customer service is top notch, and I feel the person on the other side is truly trying to help me. Pros The look of the user interface and simplicity for the customer. It's also a great mobile devise interface. Cons POS integration with OTTER. When something goes wrong, it's difficult to find and fix the issue. I've had several occasions where OTTER says it's a Chow Now issue, and Chow Now says it's an OTTER issue. Alternatives considered [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) Reason for choosing ChowNow POS integration options seemed to be more available with Chow Now Review Source JC Jack C. Manager Restaurants Used the software for: 2+ years ### "Easy way to save labor and grow sales" July 10, 2025 5.0 Chow now has helped us tremendously by eliminating phone calls and streamlining order taking by our staff. It’s also a significantly better experience for the guest which has translated into extra sales and more productive employees. Pros Ease of use. Best way to get an app and online orders without spending a ton of time and money. Grow your business without a ton of expense Cons Doesn’t integrate well with toast due to modifiers. However, I think that’s a toast issue, not chow now. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing ChowNow US foods offered a discount and support in setting it up. Review Source Response from ChowNow July 14, 2025 Jack, thank you for sharing your feedback. We're happy to have helped streamline the online ordering process and reduce operational challenges. We look forward to your continued success! -The ChowNow Team BP Brian P. Owner operator Restaurants Used the software for: 1-2 years ### "Phil’s Dream Pit" December 10, 2025 5.0 Reps are good and helpful when we need assistance. Customers do not seem to have much issue finding what they need Pros Ease of ordering for customers and ease of understanding ordered and needed. Tickiets indicate exactly what to bageading to fewer mistakes Cons Cost. The cost of using ChowNow service continues to go up every time we renew. This is disturbing since most post systems can do online ordering now Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing ChowNow Menu is already built and customers already have ChowNow and their orders loaded Review Source SL Sharon L. owner Restaurants Used the software for: 2+ years ### "ChowNow One Stop Shop" December 9, 2025 4.0 The experience has been pleasant overall. Customer service and the team has been wonderful to work with. Pros The overall value received for the money is a definite plus, especially with the premier pkg. Customer service team is outstanding. Cons Not having control over the online ordering platform to make changes immediately to the website is one disadvantage. The delivery drivers usually take longer to accept orders especially in our area. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) they did not offer fraud protection for credit cards used online Review Source jZ jean Z. owner Food & Beverages Used the software for: 2+ years ### "jeanzbagels" December 9, 2025 4.0 no issues other than this- customer service is excellent if ever any issues with anything they are prompt to help or fix issue Pros all services are good. management dashboard is easy to use. website controls items for me as to popular items as in they force up the menu items that sell most so ease for customers that dont want to scroll Cons except system is antiquated you can not do a subdivision in sub categories and as mentioned above forcing items up list to popular items has a downside that perhaps if they had scrolled they might have purchased something else lastly they used to do email blasts and took that away forcing me to do it Review Source JL Jing L. Manager Restaurants Used the software for: 2+ years ### "Do better on menus. Add promotions attractive on the page. " December 9, 2025 4.0 3.5/5.0. The most hate I talked about already above for the menu editing. Please fix the issue. Our salmon options keeping being taken off from the menu fo no reason. Customers called us to ask how come we don’t have salmon. It caused losing customers. If you can not fix it, we have to think about change partnerships Pros Lower cost on commission comparing to other platforms such as ubereats, grubhub. Also you can add the link button on your own website. Cons Menu is bad. Keep having technical issue. Some of options are keeping being disappeared. We have to spend so much time on editing these back to menus. And all the promotions not showing on the ordering page to attract customers’ eye. Review Source SG Sarah G. Office Manager Restaurants Used the software for: 2+ years ### "ChowNow is a great value, easy to use." December 10, 2025 5.0 Overall, we feel that our partnership with ChowNow is a great one. It has increased business in our restaurants, while streamlining the "to go" ordering process. Pros We love the ease of use when it comes to updating our menu, hours, holidays, etc. Customers also love how easy it is to follow the menu and place an accurate order. Cons Sometimes it is hard to get a hold of a customer support representative quickly. We often have questions during a busy dinner rush and have to go through an automated system. Review Source JC Jemir C. President Restaurants Used the software for: 2+ years ### "Love That It Has Its Own App!" July 16, 2025 5.0 ChowNow helps me keep both new and returning customers by sending promotional emails to them. It’s a useful tool for growing my business and staying connected with loyal customers. Pros It has its own app, which makes it very convenient for customers to place orders directly without going through third-party platforms. This helps build customer loyalty and saves on commission fees. Cons I have to manually print the orders from the computer. It would be better if it could print automatically. Review Source Response from ChowNow July 23, 2025 Jemir, thank you for sharing your feedback. It's great to hear that you've enjoyed the use of an app and increased your customer retention. We look forward to continued to support your success! -The ChowNow Team GP Gianluca P. Director of Marketing Restaurants Used the software for: 2+ years ### "Great product for any restaurant. " July 10, 2025 5.0 We have worked with ChowNow for over 5 years now and we have zero regrets. I also recommend there products to other businesses. Pros ChowNow is great because it allows my company to facilitate in house pick up and delivery orders with a branded mobile app that would otherwise have cost my company tens of thousands of dollars. Also no commissions is great. Cons I wish there was a way to offer an in house loyalty program through ChowNow that would sync with my POS. Review Source Response from ChowNow July 11, 2025 Gianluca, thank you for being with ChowNow for 5+ years. We are happy to hear you've enjoyed using the branded app, and will note your feedback on a POS integrated loyalty program. We look forward to continuing to partner with you and wish you continued success! -The ChowNow Team JF Jennifer F. Owner Restaurants Used the software for: 2+ years ### "Loyal and Forever Customer" May 2, 2025 5.0 I love it. It has enhanced my business revenue and has been a very integral part of our online ordering and business growth Pros Very easy to use, fees are so reasonable. Been using it for 5 years. Cons it is hard to get it to catch on where Uber and Skip are very ingrained in the ordering out culture Review Source Response from ChowNow May 7, 2025 Jennifer, thank you for your feedback. We greatly value the opportunity to partner with you in your restaurant business, and wish you continued success. - The ChowNow Team JD Jake D. Owner Food & Beverages Used the software for: 2+ years ### "Chownow review" July 15, 2025 4.0 It’s been decent. They’re lacking a lots of features that I believe that they should have but the features they currently have work well. Pros Customer care is good and software works well. Easy to use for customers and branded mobile app looks good Cons I don’t like how they’re missing a lot of features such as marking when order is ready as well as a good loyalties Review Source Response from ChowNow July 23, 2025 Jake, thank you for sharing your feedback. We are happy to hear that you've had a positive experience with ChowNow. We're continuously working to enhance our features, and look forward to sharing more. -The ChowNow Team ED Emily D. Manager Food & Beverages Used the software for: 2+ years ### "ChowNow Recommendation" July 2, 2025 5.0 Pros ChowNow is user friendly, the customer service has always been helpful. The marketing that is included in our package is always helpful. Cons The costs associated with each order are a con, but the cost of ChowNow is less than some of the other competitors. Review Source Response from ChowNow July 3, 2025 Emily, thank you for sharing your feedback. We are happy to hear that ChowNow has been easy to use, and will continuously strive to make improvements to support our restaurant partners. -The ChowNow Team TK Theodore K. Owner Restaurants Used the software for: 1-2 years ### "ChowNow Makes Online Ordering a Breeze For Restaurants" July 16, 2023 4.0 We are enabled to accept online orders through ChowNow. We were late in arriving at the online ordering game - one day I looked around and saw that all our competitors provided a way to accept orders from their websites. Once I found ChowNow, we were able to add this quickly, and it turned out to be quite popular with customers. There were certain customers who \*only\* ordered online, and prior to working with ChowNow, we may not have gotten their business at all.Working with ChowNow to create a custom iOS and Android app for our restaurant was similarly positive. The development team was responsive, did their work quickly, handled most of the technicalities of working with the Apple App Store and Google online store, and created a product that worked well. Pros The menu was easy to customize.It was easy to take items off the menu temporarily when we ran out of items.We liked getting orders via Google (maybe there is a more technical name for this - we only knew that we were getting orders placed by customers using Google ordering...) and we would not have gotten this business if we hadn't been using ChowNow.ChowNow support was almost always easy to reach by phone.ChowNow provided a iPad on which we received orders - it was quicker and more responsive hardware than the Android tablets provided by most other ordering and delivery services. ChowNow provided some basic marketing services such as e-mail blasts to the list of our customers that we developed via accepting online orders through ChowNow.Customer information (name, e-mail address, etc.) was accessible to us through the ChowNow system, unlike with other ordering and delivery services, which keep this information for themselves.ChowNow reporting features were mostly good (although I would have liked to have been able to reach back farther in time when generating reports). Cons ChowNow lacked a feature that would allow us to "up-charge" - that is, to add an additional charge for a customization requested in an order. Other ordering/delivery services do offer this, and it is very convenient (and eliminates the need for us to "eat the cost" of some special request.ChowNow has gotten more expensive over the years, to the point where I am tempted to look at competing products.Support in the area of marketing was unreliable during our first year using ChowNow. Our assigned marketing person did not respond to e-mails or phone calls. Fortunately that employee left the company and was replaced with someone more responsive.ChowNow allowed customers to place their orders even days in advance. Occasionally this caused a problem, such as when we planned to be closed on a particular day, but had not let ChowNow know about it yet (we had to figure out a way to get back to a customer and politely tell them we could not jake their Phad Thai on Thursday of next week...). However, if I made the effort, I suspect I could have found a way to "turn off" or limit this ordering in advance capability.Another con - occasionally I would test our ChowNow ordering by getting onto our website via my phone, and clicking on the "order now" link. In a small minority of instances, this resulted in my getting a screen full of gibberish rather than an ordering form. ChowNow support had no solution for this. It didn't happen often and doesn't seem to be happening now, though. Reason for choosing ChowNow We felt that as a critical provider of online ordering and delivery for our restaurant, DoorDash already had too much power over us. We thought ChowNow would be more "on our side" and "the restaurant's friend" than would any of the ordering and delivery services, and it turned out (except for high-ish prices) they were. Review Source AV Alesandra V. Operations manager Restaurants Used the software for: 1-2 years ### "Great account manager and service" September 23, 2025 5.0 I have had great experiences with chow now! I always get the help I need when I need it. They are always just a text message away or an email away to my account manager. Pros I like that I can get ahold of my account manager when I need to and get my issues solved the same day within hours! I like how there is a text feature for the little things. Cons This isn't just Chow Now but I believe if a customer has a need for something and you all have the technology and team behind you all to make things better or to create new offerings, I feel like it should be doable! It may take time but it should be doable. Review Source RG Robert G. CEO Restaurants Used the software for: 2+ years ### "Customer service on steroids!" September 9, 2025 5.0 Started with ChowNow fulfilling orders from our website. Also involved with ChowNow delivery and Cuboh consolidation. Pros Fantastic customer support domestically based, steady reliable payments, forward-thinking, as evidenced by their acquisition of Cuboh tablet integration. Cons Of all the platforms we use, ChowNow is used by many customers. I wish it were more widely used by customers. Review Source Response from ChowNow September 10, 2025 Robert, thank you for sharing your feedback. It's great to hear that you've enjoyed the use of ChowNow and we are honored to partner with you. We look forward to continuing to support your success! -The ChowNow Team EK Eugenia K. Manager Restaurants Used the software for: 2+ years ### "Great Chow Now experience overall" July 10, 2025 5.0 Super easy setup of the menu online, great customer service, very responsive. Makes our lives easier during busy rush time Pros Saves time when order is online instead customer calling in on the phone. Saves time during checkout process since orders are prepaid online. Cons The shop local fee they are adding it’s misleading and too expensive for my customers. It doesn’t even show up for them when they are placing an order, we only see it on the restaurant receipt. Review Source Response from ChowNow July 11, 2025 Eugenia, thank you for sharing your feedback. We are happy to hear you ChowNow has helped save you time. We will make a note on your feedback about the Shop Local Fee. We look forward to continuing to partner with you and wish you continued success! -The ChowNow Team SD Sean D. Owner Restaurants Used the software for: 2+ years ### "Worth the investment" September 9, 2025 5.0 been a solid 7 + years with four stores partnering with CN, we will use for store #5 as well so all good Pros The ease of use, and the interface, really easy to hide or unhide items, and easy to setup and get running out of the box Cons Minor issues, the price is a little high for a monthly subscription service, but that's really the only issue i hsve Review Source Response from ChowNow September 10, 2025 Sean, thank you for sharing your feedback. It's great to hear that you've enjoyed the use of ChowNow for 7 years. We look forward to continuing to support your success! -The ChowNow Team AM Andrew M. Ownr Food & Beverages Used the software for: 2+ years ### "Great service " December 9, 2025 5.0 Overall I would rate chownow 10/10 for customer service and ease of use. There are no improvements I could recommend Pros There is a flat fee that doesn’t feel like I’m losing the majority of my money to a third party facilitator Cons There was nothing I liked the least about chownow that stuck out in my mind. I would say the refund process was arduous Review Source RS Radha S. Legal Assistant Legal Services Used the software for: Less than 6 months ### "Commission‑Free Online Ordering That Puts Restaurants First" April 28, 2026 5.0 Overall, my experience with ChowNow was positive and restaurant‑focused. The platform provided a reliable, commission‑free way for customers to place orders directly through a restaurant’s own website or app, helping maintain brand control and stronger customer relationships. The ordering experience was clean and easy to use, and the setup felt straightforward for everyday operations. While it lacks some discovery, marketing, and built‑in delivery features found in larger marketplaces, it performed well at its core goal—supporting direct online ordering without unnecessary complexity or high fees. Pros What I liked most about ChowNow was its commission‑free ordering model, which helps restaurants maintain better margins compared to third‑party delivery marketplaces. The platform made it easy for customers to order directly from the restaurant’s website or app, strengthening the restaurant–customer relationship and brand ownership. I also appreciated its clean, straightforward ordering experience and how it puts restaurants in control of their online sales without unnecessary add‑ons or complexity. Cons What I liked least about ChowNow was that its functionality could feel limited compared to larger third‑party ordering platforms. While the commission‑free model is a big advantage, it also meant fewer built‑in discovery and marketing features to drive new customers. I also found that delivery options and integrations depended heavily on third‑party partners, which could add complexity and costs if a restaurant wanted a more end‑to‑end solution. Review Source AB Ali B. Director of Strategy Restaurants Used the software for: 2+ years ### "Pleased with ChowNow" July 15, 2025 5.0 It's mostly been great. When we've had issues, our new account rep has been swift to respond and get those rectified for us. Pros ChowNow makes it easy for both the guest and restaurant staff to manage our online orders. The platform is clean and user-friendly. Cons Lack of customization on a few things, particularly on the payment screen. Also, many of the emails we receive regarding refund requests, renewals, and other account related correspondence does not include the location in the email, so it takes me more time to reach out and inquire about which restaurant the email pertains to. This takes unnecessary extra time. Alternatives considered [Paytronix](https://www.capterra.com/p/125566/Paytronix/) Reason for choosing ChowNow Ease of use and how clean the dashboard is. Review Source Response from ChowNow July 23, 2025 Ali, thank you for sharing your feedback. We're happy to hear ChowNow has made it easy for your staff to manage online orders. We'll definitely keep in mind your feedback on customization to further streamline the process. Looking forward to continuing to support your success! - The ChowNow Team DL Dan L. Owner Food & Beverages Used the software for: 2+ years ### "We Are ChowNow Fans" December 9, 2025 5.0 For our size and type of restaurant, ChowNow is exactly what we needed to give our customers an online portal for ordering. Pros We have been using ChowNow for nearly 15 years. We love the ease of the system. More importantly, our customers tell us the same thing. Cons We have no negative issues regarding our nearly 15-years of using ChowNow at our restaurant. Hard to say that about many vendors. Review Source RL ROY L. General Manager Restaurants Used the software for: 2+ years ### "CHOWNOW IS GREAT!" December 9, 2025 5.0 Great experience! I recommend Chow Now to anyone I know that has a restaurant of any kind. It has definitely helped my business grow. Pros It’s simple & easy to use. Anyone can basically use it. It’s so user friendly. It’s also so easy to make adjustments. Cons So far there really isn’t anything that I dislike about ChowNow. I find it to be so user friendly and easy to use. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.