--- title: "Mida Recorder Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mida Recorder Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/229846/Mida-Recorder/" page_type: "product" language: "en" --- # Mida Recorder Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mida Recorder ## What is Mida Recorder? Mida Recorder is a multimedia recording system addressing the specific requirements - functional and regulatory - of different industries. It supports multiple recording methods with a centralized call archiving. The simple search & play console helps recover and listen to files anytime from any device. Easy configuration, available for legacy systems and for Teams. The flexible and modular compliance recording platform that supports any technology and protocols, with centralized call archiving. ## What is Mida Recorder used for? [IVR](https://www.capterra.com/ivr-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mida Recorder?[Manage this product listing](https://www.g2.com/products/mida-recorder/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mida Recorder 3.8 (6) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (6) Ease Of Use 4.6 (809) Value For Money 4.2 (5) Value For Money 4.6 (734) Customer Service 4.4 (5) Customer Service 4.7 (738) ## Mida Recorder alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [Fathom](https://www.capterra.com/p/276054/Fathom/) [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276054/Fathom/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [View all alternatives](https://www.capterra.com/p/229846/Mida-Recorder/alternatives/) ## FAQs about Mida Recorder Features and Usability ### What are the key features of Mida Recorder? Mida Recorder offers call recording, call transcription, call tagging, and call tracking for communication capture and analysis. It also includes activity tracking, archiving and retention, reporting and statistics, and real-time reporting. Additional features include caller ID, computer telephony integration, file transfer, SMS messaging, and third-party integrations. Integrations ### Which third-party tools and platforms does Mida Recorder integrate with? Mida Recorder integrates with Microsoft Teams. Getting Started and Support ### What training and onboarding options does Mida Recorder offer? Mida Recorder provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Mida Recorder offer? Mida Recorder provides email/help desk, FAQ/forum, knowledge base, and phone support. User experience details about response times, helpfulness, or common frustrations are not available here, so support quality cannot be described beyond the listed channels. ## Features AI summary Based on 2,775 IVR reviews Capterra reviewers highlight these features as the top priorities when choosing call recording software: - **Recording** (**61%** of reviewers rated this feature as critical) - **Call Transcription** (**55%**) - **Conferencing** (**42%**) Mida Recorder includes **Recording** and **Call Transcription**, giving teams a way to capture conversations and turn them into searchable text for review, compliance, and follow-up. However, it does not offer **Conferencing**. Instead, it provides **Call Center Management** (**49%**), which can help businesses oversee call activity and daily operations more effectively, allowing teams to maintain better visibility into customer interactions and service workflows. Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID Identify the number and contact information of a caller before answering the phone Call Recording Record the audio of phone conversations for quality assurance purposes Mida Recorder 17 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Caller ID: Identify the number and contact information of a caller before answering the phone - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - File Transfer: Move files across different systems or networks - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.3 (6) 4.3 Based on 6 reviews ## Pricing Value for money 4.2 (5) ### Starting price Free trial available Value for money 4.2 (5) 4.2 Based on 5 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (5) 4.4 Based on 5 reviews ## User reviews Overall rating 3.8 Based on 6 reviews Filter by rating 5(0) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AP Amit P. IT Computer & Network Security ### "Cost effective with good featues recording solution for Trading and command" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 27, 2021 It is cost effective system with good features Pros Multi-tenant system and value for money. Cons Compatible with CISCO only. It would be great to have compatibility with all unified communication platforms Alternatives considered [Verba Recording System](https://www.capterra.com/p/110993/Verba-Recording-System/) [Verint Quality Bot](https://www.capterra.com/p/104168/Impact-360/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 14, 2021 Thanks Amit for your review about Mida Recorder. I guess that some information is lacking: our solution is crossplatform and it is compatible with the most common technologies such as CISCO, Microsoft Teams, Avaia, Alcatel,... Mida unified recording platform is generally greatly appreciated precisely for its "umbrella approach": it is a single centralized recorder that manages simultaneously subsystems based on different technologies. If you want to have further information on the compatibility of the product, please contact us. We'll be happy to help you further. MZ Marco Z. CTO BU Voice Information Services ### "Un sistema di registrazione semplice a costi contenuti per piccoli contcat center" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 12, 2021 Ottimo prodotto con lo scopo preciso e focalizzato verso i piccoli contact center che richiedono un sistema di registrazione cost effective senza funzionalità approfondite ma che garantisca registrazione, semlice tagging e semplice possibilità di riascolto Pros La semplicità di utilizzo e la profonda integrazione con l'ambiente Cisco CUCM ed UCCX Cons La necessità di installazione mediata da MIDA Reasons for choosing Mida Recorder Rapporto consolidato sul cliente Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 14, 2021 Grazie Marco per aver recensito Mida Recorder e aver condiviso pubblicamente la tua esperienza. Cogliamo questa occasione per dirti che con la recente release abbiamo ottimizzato anche l'interfaccia di amministrazione. Questo proprio per rendere più semplice per i nostri partner di tutto il mondo sia l'installazione che la gestione del prodotto: ora il set-up è più semplice e si completa in meno di un'ora. GD Giuseppe D. Telco & UC Support Telecommunications ### "Mida Recorder" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 21, 2021 Pros Semplicità di ricerca e riproduzione dei file a livello di dash-board Cons Ho avuto un po' di difficoltà nell'integrazione con Teams Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 14, 2021 Grazie Giuseppe per aver condiviso la tua opinione. Probabilmente non hai ancora avuto modo di provare la nuova versione 3.0 di Mida Recorder. Da poco abbiamo infatti interamente riviso il prodotto, sia dal punto di vista di interfaccia che di integrazione con altre piattaforme. L'integrazione con Microsoft Teams è senza dubbio la novità più apprezzata dai nostri clienti, che la stanno già utilizzando da qualche tempo. Ti invito a contattarci per provarla subito e avere informazioni sull'upgrade! AL alessandro L. system engineer Telecommunications ### "valutazione voice recording" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 June 16, 2021 Quando funziona, il sistema è di facile utilizzo, purtroppo è soggetto a diversi bugs, e per la risoluzione dei malfunzionaneti è sempre necessario l'intervento del supporto Mida, Pros l'interfaccia grafica, e la semplicità di utilizzo Cons riscontrati troppi bug, impossibilità di risolvere i problemi in autonomia, quando si riscontrano problemi di funzionalità occorre sempre l'intervento del supporto Mida Reasons for choosing Mida Recorder inizialmente più economico Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 14, 2021 Grazie Alessandro per aver recensito Mida Recorder. Il progetto a cui abbiamo lavorato insieme è fra i più stimolanti e complessi che abbiamo realizzato quindi ci fa piacere condividere qualche nota a riguardo. Il progetto riguardava l'installazione di Mida Recorder in ambito critical communications (transportations) ed ha avuto una durata eccezionale. Alla complessità dal punto di vista tecnologico - nota sin dall' inizio del progetto- si è poi aggiunta un'ulteriore variabile data dal fatto che la soluzione implementata è di fatto differente da quella che avevamo previsto e concordato ad inizio lavori. Questo ha richiesto il supporto diretto di Mida, allungando i tempi rispetto alla schedulazione iniziale. Grazie alla modularità del prodotto ed alle competenze del nostro team di supporto abbiamo però affrontato tali complessità al meglio, arrivando a dare al cliente il prodotto desiderato, anche grazie alla collaborazione diretta con il vostro team. SN sauro N. technical bid manager Transportation/Trucking/Railroad ### "Soluzione molto flessibile per registrare " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 15, 2021 Pros Avendo da registrare varie sorgenti, il sistema MIDA è capace di interfacciare diverse sorgenti Cons Il SW è legato a piattaforma VMWARE che di per se' non è un prolema, ma potrebbe essere un limite in alcune applicazioni su HW che non lo supportano Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 14, 2021 Grazie mille Sauro per aver recensito Mida Recorder. In questi anni abbiamo gestito insieme diversi progetti, anche in ambito di critical communications, riuscendo sempre a trovare insieme soluzioni adeguate alle peculiarità di ogni singolo cliente. Ti ricordiamo che le ultime release del software sono disponibili anche in KWM e per il mondo enterprise sono disponibili anche in Azure. Quindi ti invitiamo a contattarci direttamente per valutare se sia più conveniente per qualcuno dei progetti che abbiamo in comune, l'installazione su un'altra piattaforma. FL Fabio L. Account Manager Telecommunications ### "Mida Recorder" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 14, 2021 Ottima esperienza sia pre che post vendita Pros Dal costo nella media, il prodotto offre con semplicità un' ottima soluzione per la registrazione in ambito recording Cons Non ho riscontrato particolari inconvenienti, migliorerei un po' la grafica Reasons for choosing Mida Recorder Perfettamente confacente alle mie esigenze ed aspettative Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 14, 2021 Grazie Fabio per aver condiviso la tua esperienza con Mida Recorder. Di recente abbiamo lavorato proprio sull'evoluzione del prodotto dal punto di vista grafico, per migliorare la user experience e rendere lo strumento ancora più semplice da utilizzare, soprattutto lato Playback Station. Ora è disponibile infatti, come già saprai, una nuova release di Mida Recorder con una interfaccia utente totalmente rivisitata rispetto alla versione che conosci. Ti invitiamo quindi a contattarci per avere tutte le informazioni del caso e perchè siamo curiosi di farti provare questa nuova versione, che ha già conquistato molti altri clienti e partner di Mida! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.