# Mida Attendant Console Pro Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Mida Attendant Console Pro Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/229848/Mida-Attendant-Console-Pro

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# 

 Mida Attendant Console Pro Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Mida Attendant Console Pro

## What is Mida Attendant Console Pro?

Mida Attendant Console is the easy-to-use and flexible application to efficiently handle multiple calls simultaneously, from any location, using any technology, and rapidly transfer them to the most relevant party. Certified for blind and visually impaired operators. Available for legacy systems and for Microsoft Teams, with the Teams-like UI and usable in the web version or App. Say goodbye to stressed receptionists and frustrated customers. Deliver a superior customer experience with ease.

## What is Mida Attendant Console Pro used for?

[Call Center](https://www.capterra.com/call-center-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Mida Attendant Console Pro

4.0 (2)

VS.

[### CXM](https://www.capterra.com/p/140678/CXM-Recording-and-Quality-Monitoring/)

[4.4 (5)](https://www.capterra.com/p/140678/CXM-Recording-and-Quality-Monitoring/#reviews)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (2)

Ease Of Use

3.8 (5)

Value For Money

5.0 (1)

Value For Money

4.0 (3)

Customer Service

4.0 (2)

Customer Service

3.7 (3)

## Mida Attendant Console Pro alternatives

[GoAutoDial](https://www.capterra.com/p/162017/GoAutoDial/)

[3.7 (3)](https://www.capterra.com/p/162017/GoAutoDial/#reviews)

Starting price

$15.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/162017/GoAutoDial/)

Highest Rated

[CallScripter Synergy](https://www.capterra.com/p/155475/CallScripter/)

[5.0 (1)](https://www.capterra.com/p/155475/CallScripter/#reviews)

Starting price

$44.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/155475/CallScripter/)

[TASKE Contact](https://www.capterra.com/p/27968/TASKE-Contact/)

[3.7 (3)](https://www.capterra.com/p/27968/TASKE-Contact/#reviews)

Starting price

$7500.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/27968/TASKE-Contact/)

[VoApps](https://www.capterra.com/p/148795/VoApps/)

[4.9 (13)](https://www.capterra.com/p/148795/VoApps/reviews/)

Starting price

$500.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/148795/VoApps/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

API

Application programming interface that allows for integration with other systems/databases

Caller ID

Identify the number and contact information of a caller before answering the phone

Call Routing

Sends voice calls to a specific queue based on predetermined criteria

Call Transfer

Transfers live calls to other agents

Computer Telephony Integration

Computer-telephony integration is the use of computers to manage telephone calls

Contact Management

Manage, organize, and store contact information

Mida Attendant Console Pro 12 features

Application programming interface that allows for integration with other systems/databases

Sends voice calls to a specific queue based on predetermined criteria

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Agents choose who to call and when

Monitor wait time and abandonment for incoming requests that have not been routed

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.5 (2)

4.5

Based on 2 reviews

## Pricing

Value for money

5.0 (1)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

5.0 (1)

5.0

Based on 1 reviews

## Integrations

[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/)

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (2)

4.0

Based on 2 reviews

## User reviews

Overall rating

4.0

Based on 2 reviews

Filter by rating

5(0)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MZ

Marco Z.

CTO BU Voice

Information Services

### "Console funzionale e accattivante"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 12, 2021

Mi ha permesso di offrire, nell'ambito di un progetto di migrazione da una centrale tradizionale ad un sistema full IP una funzionalità ritenuta chiave garantendo la possibilità di semplice interazione ad un operatore non vedente

Pros

La semplicità d'uso e l'interfaccia accattivante, soprattutto in riferimento ai feedback dei clienti su cui ho effettuato il serup

Cons

Macchinosità della componente configurativa lato amministrativo. L'esigenza di utilizzare i servizi professionali di MIDA per il deployment e primo serup

Reasons for choosing Mida Attendant Console Pro

Maggior convenienza economica a partità di funzionalità e un miglior canale di comunicazione con MIDA

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 14, 2021

Grazie Marco per aver condiviso la tua esperienza con Mida Attendant Console. Cogliamo questa occasione per dirti che con la recente release abbiamo ottimizzato anche l'interfaccia di amministrazione. Questo proprio per rendere più semplice per i nostri partner di tutto il mondo sia l'installazione che la gestione del prodotto: ora il set-up è più semplice e si completa in meno di un'ora.

LB

luca b.

dirigente bancario

Logistics and Supply Chain

### "fruibilità"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

June 11, 2021

Pros

gestisco oltre 50 centralinisti e nel corso del 2020 abbiamo propagato su ognuno la console

Cons

non sempre le necessità palesate durante l'utilizzo dei miei collaboratori sono state risolte nei tempi che ci occorrevano

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 14, 2021

Grazie Luca per aver condiviso la tua esperienza con Mida Attendant Console Pro. Per noi l'opinione dei nostri clienti è indispensabile per poterci migliorare continuamente. Il progetto che abbiamo realizzato insieme è importante e rilevante sia in termini di dimensioni che di complessità e la realizzazione durante la pandemia ha richiesto a tutti sforzi e soluzioni aggiuntive per indirizzare utenti che dovevano lavorare da casa. Proprio per questo si sono resi necessari interventi correttivi straordinari che hanno richiesto tempistiche maggiori rispetto allo standard, ma che ci hanno permesso comunque di soddisfare adeguatamente le vostre necessità. Insieme abbiamo gestito al meglio le criticità riscontrate, riguardanti anche operatori normovedenti e non vedenti, e le peculiarità della nostra attendant console hanno permesso ai vostri dipendenti di lavorare da remoto, senza nessun cambaimento dal punto di vista della user experience.

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