--- title: "Mida Attendant Console Pro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mida Attendant Console Pro Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/229848/Mida-Attendant-Console-Pro/" page_type: "product" language: "en" --- # Mida Attendant Console Pro Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mida Attendant Console Pro ## What is Mida Attendant Console Pro? Mida Attendant Console is the easy-to-use and flexible application to efficiently handle multiple calls simultaneously, from any location, using any technology, and rapidly transfer them to the most relevant party. Certified for blind and visually impaired operators. Available for legacy systems and for Microsoft Teams, with the Teams-like UI and usable in the web version or App. Say goodbye to stressed receptionists and frustrated customers. Deliver a superior customer experience with ease. ## What is Mida Attendant Console Pro used for? [IVR](https://www.capterra.com/ivr-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mida Attendant Console Pro?[Manage this product listing](https://www.g2.com/products/mida-attendant-console-pro/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mida Attendant Console Pro 4.0 (2) VS. [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price Contact vendor Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.4 (698) Value For Money 5.0 (1) Value For Money 3.9 (678) Customer Service 4.0 (2) Customer Service 4.1 (648) ## Mida Attendant Console Pro alternatives [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [DeepCall](https://www.capterra.com/p/253222/DeepCall/) [4.9 (18)](https://www.capterra.com/p/253222/DeepCall/#reviews) Starting price $700.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253222/DeepCall/) [uContact](https://www.capterra.com/p/115213/uContact/) [4.5 (81)](https://www.capterra.com/p/115213/uContact/reviews/) Starting price $59.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/115213/uContact/) ## FAQs about Mida Attendant Console Pro Features and Usability ### What are the key features of Mida Attendant Console Pro? Mida Attendant Console Pro includes API access and call routing for telephone workflows, plus call transfer, caller ID, manual dialer, and queue management for handling inbound and outbound calls. It also offers CRM, contact management, contact database, interaction tracking, activity dashboard, real-time analytics, and real-time reporting. Integrations ### Which third-party tools and platforms does Mida Attendant Console Pro integrate with? Mida Attendant Console Pro integrates with Microsoft Teams and Salesforce.org Nonprofit Cloud. These official catalog integrations connect the console to communication and CRM workflows, giving users two core third-party options for coordinating calls, contacts, and related data across daily operations. Getting Started and Support ### What training and onboarding options does Mida Attendant Console Pro offer? Mida Attendant Console Pro provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, and documentation and videos give users self-paced reference material. Getting Started and Support ### What customer support options does Mida Attendant Console Pro offer? Mida Attendant Console Pro provides email/help desk, FAQ/forum, knowledge base, and phone support. Support details are limited in the catalog, so user experience with response times or helpfulness cannot be confirmed here. The listed options give customers multiple ways to seek product guidance and troubleshooting. ## Features AI summary Based on 3,851 IVR reviews Capterra reviewers highlight the following as the features buyers prioritize most when evaluating call center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Mida Attendant Console Pro is positioned around other call handling capabilities rather than the most frequently cited priorities in this category. Based on the available coverage data, the product’s included feature set is not specified here in detail, so buyers may need to review its current functionality more closely to confirm fit for their team’s call routing, operator workflows, and day-to-day communication needs, helping businesses match the system to their operational requirements. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Caller ID Identify the number and contact information of a caller before answering the phone Call Routing Sends voice calls to a specific queue based on predetermined criteria Call Transfer Transfers live calls to other agents Computer Telephony Integration Computer-telephony integration is the use of computers to manage telephone calls Mida Attendant Console Pro 15 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - Manual Dialer: Agents choose who to call and when - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial available Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(0) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MZ Marco Z. CTO BU Voice Information Services ### "Console funzionale e accattivante" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 12, 2021 Mi ha permesso di offrire, nell'ambito di un progetto di migrazione da una centrale tradizionale ad un sistema full IP una funzionalità ritenuta chiave garantendo la possibilità di semplice interazione ad un operatore non vedente Pros La semplicità d'uso e l'interfaccia accattivante, soprattutto in riferimento ai feedback dei clienti su cui ho effettuato il serup Cons Macchinosità della componente configurativa lato amministrativo. L'esigenza di utilizzare i servizi professionali di MIDA per il deployment e primo serup Reasons for choosing Mida Attendant Console Pro Maggior convenienza economica a partità di funzionalità e un miglior canale di comunicazione con MIDA Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 14, 2021 Grazie Marco per aver condiviso la tua esperienza con Mida Attendant Console. Cogliamo questa occasione per dirti che con la recente release abbiamo ottimizzato anche l'interfaccia di amministrazione. Questo proprio per rendere più semplice per i nostri partner di tutto il mondo sia l'installazione che la gestione del prodotto: ora il set-up è più semplice e si completa in meno di un'ora. LB luca B. dirigente bancario Logistics and Supply Chain ### "fruibilità" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 11, 2021 Pros gestisco oltre 50 centralinisti e nel corso del 2020 abbiamo propagato su ognuno la console Cons non sempre le necessità palesate durante l'utilizzo dei miei collaboratori sono state risolte nei tempi che ci occorrevano Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 14, 2021 Grazie Luca per aver condiviso la tua esperienza con Mida Attendant Console Pro. Per noi l'opinione dei nostri clienti è indispensabile per poterci migliorare continuamente. Il progetto che abbiamo realizzato insieme è importante e rilevante sia in termini di dimensioni che di complessità e la realizzazione durante la pandemia ha richiesto a tutti sforzi e soluzioni aggiuntive per indirizzare utenti che dovevano lavorare da casa. Proprio per questo si sono resi necessari interventi correttivi straordinari che hanno richiesto tempistiche maggiori rispetto allo standard, ma che ci hanno permesso comunque di soddisfare adeguatamente le vostre necessità. Insieme abbiamo gestito al meglio le criticità riscontrate, riguardanti anche operatori normovedenti e non vedenti, e le peculiarità della nostra attendant console hanno permesso ai vostri dipendenti di lavorare da remoto, senza nessun cambaimento dal punto di vista della user experience. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.