# Mida Attendant Console Pro Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Mida Attendant Console Pro Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/229848/Mida-Attendant-Console-Pro --- # Mida Attendant Console Pro Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mida Attendant Console Pro ## What is Mida Attendant Console Pro? Mida Attendant Console is the easy-to-use and flexible application to efficiently handle multiple calls simultaneously, from any location, using any technology, and rapidly transfer them to the most relevant party. Certified for blind and visually impaired operators. Available for legacy systems and for Microsoft Teams, with the Teams-like UI and usable in the web version or App. Say goodbye to stressed receptionists and frustrated customers. Deliver a superior customer experience with ease. ## What is Mida Attendant Console Pro used for? [Call Center](https://www.capterra.com/call-center-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mida Attendant Console Pro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.midasolutions.com&name=Mida Attendant Console Pro) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mida Attendant Console Pro 4.0 (2) VS. [### CXM](https://www.capterra.com/p/140678/CXM-Recording-and-Quality-Monitoring/) [4.4 (5)](https://www.capterra.com/p/140678/CXM-Recording-and-Quality-Monitoring/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 3.8 (5) Value For Money 5.0 (1) Value For Money 4.0 (3) Customer Service 4.0 (2) Customer Service 3.7 (3) ## Mida Attendant Console Pro alternatives [VoApps](https://www.capterra.com/p/148795/VoApps/) [4.9 (13)](https://www.capterra.com/p/148795/VoApps/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [neXorce](https://www.capterra.com/p/95939/neXorce/) [4.0 (2)](https://www.capterra.com/p/95939/neXorce/#reviews) Starting price $9999.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [TASKE Contact](https://www.capterra.com/p/27968/TASKE-Contact/) [3.7 (3)](https://www.capterra.com/p/27968/TASKE-Contact/#reviews) Starting price $7500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 67% of reviewers rated it above 4 stars Highest Rated [CallScripter Synergy](https://www.capterra.com/p/155475/CallScripter/) [5.0 (1)](https://www.capterra.com/p/155475/CallScripter/#reviews) Starting price $44.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about Mida Attendant Console Pro Features and Usability ### What are the key features of Mida Attendant Console Pro? Mida Attendant Console Pro offers call routing and call transfer for inbound and outbound call handling, plus queue management and caller ID for call control. It also includes activity dashboard, real-time analytics, real-time reporting, call reporting, CRM, contact management, interaction tracking, computer telephony integration, API, and third-party integrations. Integrations ### Which third-party tools and platforms does Mida Attendant Console Pro integrate with? Mida Attendant Console Pro integrates with Microsoft Dynamics GP, Microsoft Teams, and Salesforce.org Nonprofit Cloud. These catalog integrations cover accounting, communication, and CRM-related workflows, giving the product a focused set of connections for organizations that need to link phone console activity with core business systems. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Mida Attendant Console Pro offer? Mida Attendant Console Pro provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide visual walkthroughs. Getting Started and Support ### What customer support options does Mida Attendant Console Pro offer? Mida Attendant Console Pro provides email/help desk, FAQ/forum, knowledge base, and phone support. No reviewer feedback about support is available, so user experience with response times or helpfulness cannot be described here. These channels give customers several ways to find answers or contact support directly. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Caller ID Identify the number and contact information of a caller before answering the phone Call Routing Sends voice calls to a specific queue based on predetermined criteria Call Transfer Transfers live calls to other agents Computer Telephony Integration Computer-telephony integration is the use of computers to manage telephone calls Contact Management Manage, organize, and store contact information Mida Attendant Console Pro 12 features Application programming interface that allows for integration with other systems/databases Sends voice calls to a specific queue based on predetermined criteria Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Agents choose who to call and when Monitor wait time and abandonment for incoming requests that have not been routed Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial available Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(0) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MZ Marco Z. CTO BU Voice Information Services ### "Console funzionale e accattivante" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 12, 2021 Mi ha permesso di offrire, nell'ambito di un progetto di migrazione da una centrale tradizionale ad un sistema full IP una funzionalità ritenuta chiave garantendo la possibilità di semplice interazione ad un operatore non vedente Pros La semplicità d'uso e l'interfaccia accattivante, soprattutto in riferimento ai feedback dei clienti su cui ho effettuato il serup Cons Macchinosità della componente configurativa lato amministrativo. L'esigenza di utilizzare i servizi professionali di MIDA per il deployment e primo serup Reasons for choosing Mida Attendant Console Pro Maggior convenienza economica a partità di funzionalità e un miglior canale di comunicazione con MIDA Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 14, 2021 Grazie Marco per aver condiviso la tua esperienza con Mida Attendant Console. Cogliamo questa occasione per dirti che con la recente release abbiamo ottimizzato anche l'interfaccia di amministrazione. Questo proprio per rendere più semplice per i nostri partner di tutto il mondo sia l'installazione che la gestione del prodotto: ora il set-up è più semplice e si completa in meno di un'ora. LB luca B. dirigente bancario Logistics and Supply Chain ### "fruibilità" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 11, 2021 Pros gestisco oltre 50 centralinisti e nel corso del 2020 abbiamo propagato su ognuno la console Cons non sempre le necessità palesate durante l'utilizzo dei miei collaboratori sono state risolte nei tempi che ci occorrevano Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 14, 2021 Grazie Luca per aver condiviso la tua esperienza con Mida Attendant Console Pro. Per noi l'opinione dei nostri clienti è indispensabile per poterci migliorare continuamente. Il progetto che abbiamo realizzato insieme è importante e rilevante sia in termini di dimensioni che di complessità e la realizzazione durante la pandemia ha richiesto a tutti sforzi e soluzioni aggiuntive per indirizzare utenti che dovevano lavorare da casa. Proprio per questo si sono resi necessari interventi correttivi straordinari che hanno richiesto tempistiche maggiori rispetto allo standard, ma che ci hanno permesso comunque di soddisfare adeguatamente le vostre necessità. Insieme abbiamo gestito al meglio le criticità riscontrate, riguardanti anche operatori normovedenti e non vedenti, e le peculiarità della nostra attendant console hanno permesso ai vostri dipendenti di lavorare da remoto, senza nessun cambaimento dal punto di vista della user experience. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.