--- title: "C3 Cloud Contact Center Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about C3 Cloud Contact Center Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/229850/C3-Cloud-Contact-Center/" page_type: "product" language: "en" --- # C3 Cloud Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) C3 Cloud Contact Center ## What is C3 Cloud Contact Center? C3 is the contact center that allows your service to really make a difference thanks to advanced call management functionalities and the integration with CRMs and with Power BI. It provides supervisors with all the metrics they need to evaluate how the customer service is performing, also in real-time. Available for legacy systems and for Microsoft Teams. Mida C3 is the professional contact center solution that allows you to manage all your Unified Communications directly in the Cloud. ## What is C3 Cloud Contact Center used for? [Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for C3 Cloud Contact Center?[Manage this product listing](https://www.g2.com/products/c3-cloud-contact-center/claim_requests/new?auto=true) ## C3 Cloud Contact Center Overview Updated September 2026 AI summary C3 Cloud Contact Center provides businesses of all sizes with cloud-based tools for managing customer communications. It covers essential contact center functions including agent interfaces, automated call routing, call recording, computer telephony integration, queue management, and reporting analytics. The platform also offers IVR capabilities and can be deployed via web, SaaS, or Windows environments to suit organizational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### C3 Cloud Contact Center 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (118) Value For Money 0.0 (0) Value For Money 4.6 (118) Customer Service 0.0 (0) Customer Service 4.7 (118) ## C3 Cloud Contact Center alternatives Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (98)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) ## FAQs about C3 Cloud Contact Center Features and Usability ### What are the key features of C3 Cloud Contact Center? C3 Cloud Contact Center offers call center management tools such as automatic call distribution, call routing, call transfer, IVR, and queue management. It also includes call recording, real-time monitoring, alerts/notifications, reporting and analytics, CRM, contact management, customer history, and third-party integrations. Integrations ### Which third-party tools and platforms does C3 Cloud Contact Center integrate with? C3 Cloud Contact Center integrates with 3 third-party platforms: Microsoft Power BI for analytics, Microsoft Teams for collaboration, and Salesforce.org Nonprofit Cloud for CRM and donor data management. These catalog integrations connect contact center activity with reporting, communication, and constituent records. Getting Started and Support ### What training and onboarding options does C3 Cloud Contact Center offer? C3 Cloud Contact Center provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided instruction, while documentation and videos offer self-paced reference materials for setup, feature review, and ongoing learning. Getting Started and Support ### What customer support options does C3 Cloud Contact Center offer? C3 Cloud Contact Center provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. No reviewer feedback about support quality is available, so user experience with response times, helpfulness, or common frustrations cannot be described here. ## Features AI summary Based on 1,302 Contact Center reviews Capterra data shows that buyers of contact center software rank the following features as their top priorities: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) C3 Cloud Contact Center supports all three of the features reviewers rate most highly: **Caller ID**, **Call Center Management**, and **Automatic Call Distribution**. Together, these capabilities help businesses identify incoming callers faster, manage contact center operations more effectively, and route calls to the right agents with less delay, allowing teams to improve response times and deliver more consistent customer service. Activity Tracking Track and document all activities across devices, networks, and other systems Agent Interface Agents can view and manage all customer requests and interactions. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls C3 Cloud Contact Center 30 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.