# HighQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HighQ the right Legal Case Management solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/229898/HighQ-Dataroom/reviews --- HighQ 4.4 (61) [View alternatives](https://www.capterra.com/p/229898/HighQ-Dataroom/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Reviews of HighQ Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews CR Cory R opsTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “Thisa powerful, indispensable platform for legal professionals seeking advanced collaboration, security, and efficiency, offering a strong return on investment once fully implemented and customized, though firms should be prepared for potential costs and training investment.“ December 12, 2025 CR Cory R opsTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “the interface dull or clients express disappointment; administrative tasks, like sorting choice lists, can be manual and time-consuming.“ December 12, 2025 Ryan P clerkLegal Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Overall, I like being able to configure dashboards, track project progress, and visualize key data to help my team stay informed and make better decisions.“ December 19, 2025 Ryan P clerkLegal Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform is expensive, especially for smaller firms or teams, and that value depends heavily on how deeply you use its feature set.“ December 19, 2025 Chanda Q IVTComputer & Network Security, 501 - 1,000 employeesUsed the software for: More than 2 years. “It made document management, file sharing, and collaboration easier because everything was in one place instead of spread across different tools. Once I got used to it, it helped make work feel more structured and easier to track.“ March 24, 2026 HD Haley D HR RepresentativeConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “The Interface can feel slightly dated and a little hard to navigate initially but that’s with most complex software.“ March 30, 2026 Ryan P clerkLegal Services, 2 - 10 employeesUsed the software for: Less than 6 months. “HighQ lets you securely share, store, and collaborate on documents and legal materials in one centralized platform.“ December 19, 2025 SS Sonny S AdminNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “I least liked the high learning curve of HighQ and it's challenging user interface to learn how to use“ March 15, 2026 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Wes P. Principal Software Engineer Computer Software Used the software for: 1-2 years ### "HighQ, Gets the job done, but in a dull way." April 11, 2025 4.0 My company uses it for legal compliance in document sharing with our clients. Pros It has an intuitive simple to use interface. It easily meets all requirements for document sharing with our clients. Cons Some clients have expressed disappointment with the user interface offered them. Review Source VR Verified Reviewer Administrative Support Consumer Services Used the software for: 6-12 months ### "HighQ is for Administrative Professionals" January 25, 2026 5.0 I love using HighQ. This tool has made my business documentation seamless. I love that I can collaborate on project managements Pros It is very easy to use and it is great value for money plus amazing customer support. Managing documents is easy and I can share files easily Cons Their is noting I can say that I did not like. because I have not found anything that is a cause for concern Review Source CB Christa B. Security management Consumer Goods Used the software for: 6-12 months ### "A Robust investment " December 10, 2025 3.0 HighQ is a robust investment that is highly valued by medium to large law firms and corporate legal departments that require top-tier security and a flexible toolset to manage the full lifecycle of legal projects and client engagement. However, potential users must be prepared for a significant investment in both cost and training to fully unlock its advanced capabilities. Pros It Offers tools for visualizing data (like task statuses, activity trends, and key metrics) through customizable dashboards, allowing teams to monitor performance and gain insights. Cons As a comprehensive, enterprise-level platform from Thomson Reuters, HighQ is generally not cheap. Pricing is often high and dependent on the number of users and storage requirements. Review Source fR fatima R. front desk Child Day Care Services Used the software for: 1-2 years ### "HighQ is great" April 3, 2025 4.0 The ability to build automated workflows is terrific. The ability to create specific views is great. The amount of information one can store is pretty good. It's useful to have one Thomson Reuters representative. Pros In my 2+ years of using HighQ Collaborate on a daily basis, the simplicity of the UI along with the platform's robustness has been a major plus point. Our IT team was able to set it up in a very bespoke manner to suit our project parameters and we haven't really needed to tweak or change things since. The export and import functionality has been a literal lifesaver as its allowed us to really optimise our workflows to efficiently deal with varying tasks & instructions, and to carry data from Collaborate to our other tools. We were also able to use inbuilt reporting system to develop a quick MI tool for progress tracking at a glance. In the few instances when there have been outages, we found the Customer Support to be top notch & they provided us realistic ETA's instead of telling us what they thought we wanted to hear. Cons There are no downsides as such, but there has been a recurring glitch, where forms submitted for a task, will reappear at times in the middle of my queue if I've got filters on. This can sometimes get really disorienting as I see work I've already completed re-appear in my queue. Review Source MA Meghan A. Secretary Accounting Used the software for: 6-12 months ### "Organized and Efficient with HighQ" January 15, 2026 5.0 My overall experience with HighQ was a pleasant one. I use it on a daily basis and my job has become much more organized and efficient because of it. Pros What I liked the most about the HighQ app was it helped me manage documents in a safe place everyday. Cons The thing I liked the least about HighQ is it took a minute to understand the whole layout but once I did it worked out very well. Review Source CR Cory R. ops Transportation/Trucking/Railroad Used the software for: I used a free trial ### "high q 2025" December 12, 2025 4.0 Thisa powerful, indispensable platform for legal professionals seeking advanced collaboration, security, and efficiency, offering a strong return on investment once fully implemented and customized, though firms should be prepared for potential costs and training investment. Pros Enables branded, secure client portals for easy, controlled sharing and engagement. helpful and responsive implementation and ongoing support. Cons the interface dull or clients express disappointment; administrative tasks, like sorting choice lists, can be manual and time-consuming. Review Source DE Devonte E. manager Food & Beverages Used the software for: Less than 6 months ### "Game-Changer for Secure Document and Project Management" June 30, 2025 5.0 HighQ has truly transformed how I handle projects and client interactions. The peace of mind from its top-tier security for sensitive documents is invaluable. Setting up secure, branded client portals is seamless, significantly enhancing our professional image and client collaboration. Internally, it centralizes all project information – documents, tasks, and communications – eliminating chaos. The workflow automation saves us significant time. While there was a slight learning curve, the benefits of improved efficiency, security, and professional client engagement have made HighQ an indispensable part of my daily workflow. Pros I like most is that I can securely share information and collaborate. I can also coordinate task and review deadlines Cons The learning curve for such a extensive feature set can be very steep and overwhelming. sometimes it can be challenging to locate specific settings Review Source VR Verified Reviewer Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "HighQ Review " June 2, 2024 5.0 Pros \- Easy to use - Efficiency - Higher quality Cons \- It's not free - it's special for those who able to pay for the service Review Source Chi Wai H. Product Consultant Information Technology and Services Used the software for: 6-12 months ### "HighQ for Contract Management" November 2, 2022 5.0 Please add a tracking feature to notify the expiry date of the contract.Then I will know when to renew a contract. Pros Single portal to manage all the contract which provides easier management. Cons The email notification does not has any value to me. I have no idea what it is for!Please improve the notification with meaningful description and a valid link for me to follow up. Review Source Vicki V. Paralegal Legal Services Used the software for: I used a free trial ### "User friendly" October 10, 2022 5.0 Good Pros I am beginning to use but so far it is user friendly Cons Too soon to tell but hopefully will know soon. Review Source RP Rachael P. Associate General Counsel Consumer Goods Used the software for: 6-12 months ### "Worth it for small law departments" December 2, 2019 4.0 Very positive experience! We are doing work of a senior paralegal/junior attorney through automation and administration by a legal assistant. Highly efficient and once heavy lifting on automation was complete, easy to implement with users as very user friendly. Pros I know that the contracts being signed are done properly without attorney oversight. I can spend my time doing actual drafting work vs. more administrative customization work. Made contracting more self-service to the business and will continue to implement this more over time. High version control and easy to update standard language and know the next contract to be signed will include it without version control issues and training the business. Cons Wish there were more contract management features for organizing and managing existing executed agreements. Had to complete work around through Datasheets. Review Source Response from Thomson Reuters December 6, 2019 Hi Rachael, We appreciate you taking the time to write a review for Contract Express! It's fantastic to hear that document automation is freeing up your time for higher value activities and standardizing your document creation process. Thank you for giving the software a try and for being a valued customer! Best Regards. RS Robert S. IT Director Law Practice Used the software for: 2+ years ### "Contract Express - Best Document Automation Out There" November 26, 2019 5.0 We're capable of generating estate planning document packages that can contain up to 15 documents and total more than 200 pages, and they're all driven by a single questionnaire within Contract Express. The days of manually assembling complex documents are over. Pros Contract Express makes it very easy to automate documents. You can program small, simple documents in a very short amount of time. It's so intuitive that your average power user could learn how to automate a document in 20 minutes, so not every project requires someone with programming experience. However, the software is also capable of scaling up to handle complex, multi-document packages with complex branching logic as well. Cons This is a minor quibble, but the documentation at the time (back in 2016) was somewhat lacking. While their training and support teams were amazing and responsive, we sometimes just wanted to dive in and read a manual and learn for ourselves, but we had a tough time finding the answers we needed without getting a person on the phone. Review Source Response from Thomson Reuters December 2, 2019 Dear Mr. Sawyer, We sincerely appreciate you taking the time to write a favorable review for Contract Express. It's great to know that you've successfully scaled the software to suit your needs and have experienced major efficiency gains as a result. We are thrilled to hear you call it the best document automation out there! Thank you for being a valued Contract Express customer! JS Jason S. Senior Shareholder Legal Services Used the software for: 2+ years ### "A must have technology" November 26, 2019 5.0 Pros This software is a must have for any law firm or in-house legal department. It is well designed, functions without material flaw, and continues to be improved. It materially increases the speed and accuracy of contract deployment and that is just the begining. Cons The written knowledge base/manual could and should be improved. Reason for choosing HighQ We actually used Contract Express and BrightLeaf side by side. There was no comparison between the two. Contract Express was the clear winner. Review Source Response from Thomson Reuters December 6, 2019 Dear Mr. Stone, Thank you very much for your positive review of Contract Express. We are elated to hear you refer to it as "must have software". I will pass along your request for a better knowledge base user manual to the product team. Thank you for being a valued customer! Best Regards. AF Amelia F. Legal Editor and Document Automation Specialist Legal Services Used the software for: Less than 6 months ### "So far, so great!" November 25, 2019 5.0 I have only been using ContractExpress for about 2 months, but it has been extremely beneficial in helping our customers streamline creating forms for their clients. Looking forward to many more months! Pros The customer service has always been second to none. I've sent over a handful of questions, and I always get a response back the same day! Cons Using this software was a steep learning curve for me, but with only a couple of hours of training, I caught on very quickly. Review Source Response from Thomson Reuters November 26, 2019 Hello Ms. Finch, Thank you for your review of Contract Express. We are delighted to hear out customer service has been great and that you've been able to learn how to use the software quickly. Thank you for being a valued Contract Express customer! SW Sophie W. Counsel Legal Services Used the software for: I used a free trial ### "useful tool" April 18, 2023 4.0 Pros integrated platform, easy to use, friendly. Cons nothing. Review Source GR Georg R. Partner Law Practice Used the software for: I used a free trial ### "High 5" April 26, 2023 4.0 Still too soon to tell. Pros Ease of use. Compatibility and adaptability. Cons Cost is higher than expected. Problems on start-up. Review Source MC Marissa C. Summer Associate Law Practice Used the software for: Less than 6 months ### "User Review" May 22, 2023 5.0 Pretty good, i'm a newer user Pros Easy accessibility, nice layout, user friendly Cons Searches can come up with irrelevant results Review Source bN bob N. lawyer Legal Services Used the software for: I used a free trial ### "Review" May 1, 2023 4.0 Pros Breadth of features are good. Interesting possibilities for expansion of features into new item. Cons Perceived effort in tailoring systems and due dates. Unsure on how its features overlap or not with existing systems. Review Source KW Kazumasa W. Associate Law Practice Used the software for: Less than 6 months ### "Kaz" April 9, 2023 5.0 Pros I think the most useful aspect is design. Cons I think the least useful aspect of this product is expertise Review Source CL Chris L. attorney Law Practice Used the software for: Less than 6 months ### "Decent product" March 25, 2022 4.0 It takes a while to learn to use Pros Has some advantages, but overall it has a learning curve. Cons It can be pricy for what you get, but you need to use all features for the price. Review Source Chanda Q. IVT Computer & Network Security Used the software for: 2+ years ### "Organize and useful" March 24, 2026 4.0 Overall, my experience with HighQ was positive. It was helpful for keeping documents organized, sharing files, and managing work in a more central place. The biggest challenge was getting comfortable with the platform in the beginning, but after that it became much easier to use. Pros What I liked most about HighQ was how organized it kept everything. It made document management, file sharing, and collaboration easier because everything was in one place instead of spread across different tools. Once I got used to it, it helped make work feel more structured and easier to track. Cons What I liked least was the learning curve. At first, some parts of the system were not very intuitive, so it took a little time to figure out where everything was and how to use certain features efficiently. It can feel a little overwhelming when you first start using it. Review Source Ildaphonse C. Software Developer Computer Software Used the software for: 1-2 years ### "A Great Product" January 7, 2026 5.0 I've had a great overall experience with High Q. It's ease of use, collaboration technology as well as variety of presentation tools is very valuable. Pros It's an easy to use collaboration tools i use with developers to create presentations for clients. The cost is low as well. Cons I don't have any cons for the product. I would sugvest more types of designs to use as well as integration with other products. Review Source Ryan P. clerk Legal Services Used the software for: Less than 6 months ### "Legal help on a new level" December 19, 2025 5.0 Overall, I like being able to configure dashboards, track project progress, and visualize key data to help my team stay informed and make better decisions. Pros HighQ lets you securely share, store, and collaborate on documents and legal materials in one centralized platform. Cons The platform is expensive, especially for smaller firms or teams, and that value depends heavily on how deeply you use its feature set. Review Source JH Jamie H. Executive Vice President at FEVO Information Technology and Services Used the software for: 1-2 years ### "A strong solution for managing complex projects" March 26, 2026 5.0 HighQ has been a solid solution for managing documents and collaboration across different teams at FEVO. It helps keep everything centralized, especially on more structured projects. Pros What I appreciate is the way everything is organized in one place. Document sharing, version control, and collaboration tools make it easier to keep track of progress without losing information along the way. Cons It takes some time to fully understand all the features and use them efficiently of HighQ for managing documents. Review Source VR Verified Reviewer Area Sales Manafer Construction Used the software for: 1-2 years ### "Reliable tool for legal things" January 3, 2026 3.0 Overall it is great and powerful tool for enterprise level companies. The process management is very good for some high regulated business where main concern is privacy of data. Pros Document management in the HighQ is top level .The file sharing feature for the exchange and share of sensitive legal documents is very safe ans secure. Cons The company is owned by Thompson Reuters and looks like some of things are still managed in old style. Like the user interface feels a bit dated as compared to other similar softwares available in the market. Review Source Similar Products Featured