# HighQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HighQ the right Legal Case Management solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/229898/HighQ-Dataroom/reviews --- HighQ 4.4 (77) [View alternatives](https://www.capterra.com/p/229898/HighQ-Dataroom/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 24th, 2026 # Reviews of HighQ Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews Chanda Q IVTComputer & Network Security, 501 - 1,000 employeesUsed the software for: More than 2 years. “It made document management, file sharing, and collaboration easier because everything was in one place instead of spread across different tools. Once I got used to it, it helped make work feel more structured and easier to track.“ March 24, 2026 HD Haley D HR RepresentativeConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “The Interface can feel slightly dated and a little hard to navigate initially but that’s with most complex software.“ March 30, 2026 CR Cory R opsTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “Thisa powerful, indispensable platform for legal professionals seeking advanced collaboration, security, and efficiency, offering a strong return on investment once fully implemented and customized, though firms should be prepared for potential costs and training investment.“ December 12, 2025 Jeff R Project ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “It feels expensive for smaller teams, and the interface and setup is more involved than expected.“ May 14, 2026 Yann S PsychotherapistHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “It's project management and collaboration tools help teams coordinate tasks, share updates and workflows efficiently.“ March 10, 2026 CR Cory R opsTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “the interface dull or clients express disappointment; administrative tasks, like sorting choice lists, can be manual and time-consuming.“ December 12, 2025 MH Michael H Survey ManagerConstruction, 51 - 200 employeesUsed the software for: 6-12 months. “The centralized team collaboration spaces also help keep track of document versions effectively without relying on messy email chains.“ June 11, 2026 Jeff R Project ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “the main drawbacks are cost, learning curve, and complexity.“ May 14, 2026 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Muhammad K. Senior Team Lead - Business Development Telecommunications Used the software for: 1-2 years ### "Reliable Platform for Document Management and Team Collaboration" April 20, 2026 5.0 Overall I've had a good experience with HighQ for managing documents and working with others it's a good deal and makes sharing files easy however it can take some time to learn and support can be slow at times. Pros The best things about HighQ for me were how well it handled documents and how well it let teams work together it is pretty easy to use lets you share files quickly and is a good deal for professional work needs, Cons The thing I liked least about HighQ was that it can take a while to get used to especially for new users sometimes customer service may take a while and in some ways the whole experience may not be as intuitive as with simpler tools. Review Source Sandra J. Science Communication Technician Biotechnology Used the software for: Less than 6 months ### "Secure and powerful Collaboration for Legal Teams" April 7, 2026 5.0 HighQ makes it easy to manage documents securely and work with other on a team but the price are high and some advanced feature take some time to learn. Support and billing are also reliable. Pros I liked HighQ's strong documents management and secure file sharing. It was easy for legal teams to use, helped teams work together well, and had advanced controls. The price was good for complicated project customer support was quick to respond and billing was clear but a little high. Cons HighQ can b expensive for small teams and its advanced feature take some time to learn which makes onboarding a little hard. Review Source SL Sai L. Software Engineer Health, Wellness and Fitness Used the software for: I used a free trial ### "Robust and Secure Enterprise Collaboration Platform" June 13, 2026 5.0 Overall, HighQ serves as a robust and powerful solution for secure collaboration and document management. It effectively bridges communication gaps and ensures data integrity across enterprise-level projects. Pros HighQ provides an exceptionally secure and centralized environment for document management and team collaboration. The platform's granular access controls and seamless file-sharing capabilities greatly optimize workflow efficiency, making it highly reliable for professional corporate use. Cons The initial platform configuration and setup process can involve a relatively steep learning curve for new administrators. Additionally, the user interface could benefit from more modern, intuitive navigation to streamline daily tasks. Review Source VR Verified Reviewer Area Sales Manafer Construction Used the software for: 1-2 years ### "Reliable tool for legal things" January 3, 2026 3.0 Overall it is great and powerful tool for enterprise level companies. The process management is very good for some high regulated business where main concern is privacy of data. Pros Document management in the HighQ is top level .The file sharing feature for the exchange and share of sensitive legal documents is very safe ans secure. Cons The company is owned by Thompson Reuters and looks like some of things are still managed in old style. Like the user interface feels a bit dated as compared to other similar softwares available in the market. Review Source Chanda Q. IVT Computer & Network Security Used the software for: 2+ years ### "Organize and useful" March 24, 2026 4.0 Overall, my experience with HighQ was positive. It was helpful for keeping documents organized, sharing files, and managing work in a more central place. The biggest challenge was getting comfortable with the platform in the beginning, but after that it became much easier to use. Pros What I liked most about HighQ was how organized it kept everything. It made document management, file sharing, and collaboration easier because everything was in one place instead of spread across different tools. Once I got used to it, it helped make work feel more structured and easier to track. Cons What I liked least was the learning curve. At first, some parts of the system were not very intuitive, so it took a little time to figure out where everything was and how to use certain features efficiently. It can feel a little overwhelming when you first start using it. Review Source JH Jamie H. Executive Vice President at FEVO Information Technology and Services Used the software for: 1-2 years ### "A strong solution for managing complex projects" March 26, 2026 5.0 HighQ has been a solid solution for managing documents and collaboration across different teams at FEVO. It helps keep everything centralized, especially on more structured projects. Pros What I appreciate is the way everything is organized in one place. Document sharing, version control, and collaboration tools make it easier to keep track of progress without losing information along the way. Cons It takes some time to fully understand all the features and use them efficiently of HighQ for managing documents. Review Source HD Haley D. HR Representative Construction Used the software for: 1-2 years ### "Powerful Enterprise Level Platform !" March 30, 2026 5.0 Overall I believe HighQ is a powerful, enterprise level legal platform that has excelled in structure and security. Pros HighQ has been an excellent collaboration and workflow automation for my companies legal teams. HighQ stands out for its ability to centralize documents and automate our workflows. Cons The Interface can feel slightly dated and a little hard to navigate initially but that’s with most complex software. Review Source Yann S. Psychotherapist Health, Wellness and Fitness Used the software for: 6-12 months ### "A secure and professional collaboration platform for structured worflows" March 10, 2026 4.0 HighQ is a reliable collaboration and document management platform designed for organisations that require security and compliance. Although there is a learning curve once users become familiar with the system, it becomes a valuable tool for managing projects. Pros HighQ performs very well in document management and file sharing. It's project management and collaboration tools help teams coordinate tasks, share updates and workflows efficiently. For organisations that rely on secure collaboration, HighQ provides good value for money. Cons One of the main challenges is ease of use, new users need some time to become comfortable with the interface. Customer support is ok, but the response time can vary on the level of support. Review Source TI TERRIYANNA I. Owner Food & Beverages Used the software for: 6-12 months ### "​Top-Tier Secure Collaboration Platform" April 12, 2026 5.0 HighQ has been a great addition to our workflow for high-level project management and secure file sharing. It provides a professional and secure environment for collaboration. Once you get past the initial setup, it’s a very reliable and robust platform. Pros The team collaboration tools are excellent. It makes it very easy to securely share documents and work on projects with external clients and internal teams in real-time Cons It is definitely an enterprise-level tool with a price tag to match, which might be a hurdle for smaller teams. Review Source TK Tim K. Draftsman Utilities Used the software for: 6-12 months ### "HighQ Does it all" June 4, 2026 4.0 Overall positive, the software is not utilized verry often, however, when it is, the software usually delivers. Pros HighQ offers a more cost effective legal services specifically through revolutionary cloud based software. Cons Sometimes the software can be confusing or difficult to use. A simple internet search can usually answer any questions/ Review Source DE Devonte E. manager Food & Beverages Used the software for: Less than 6 months ### "Game-Changer for Secure Document and Project Management" June 30, 2025 5.0 HighQ has truly transformed how I handle projects and client interactions. The peace of mind from its top-tier security for sensitive documents is invaluable. Setting up secure, branded client portals is seamless, significantly enhancing our professional image and client collaboration. Internally, it centralizes all project information – documents, tasks, and communications – eliminating chaos. The workflow automation saves us significant time. While there was a slight learning curve, the benefits of improved efficiency, security, and professional client engagement have made HighQ an indispensable part of my daily workflow. Pros I like most is that I can securely share information and collaborate. I can also coordinate task and review deadlines Cons The learning curve for such a extensive feature set can be very steep and overwhelming. sometimes it can be challenging to locate specific settings Review Source DG Dominick G. Sr. Post Producer Marketing and Advertising Used the software for: Less than 6 months ### "HighQ - Great Business Management Software" March 20, 2025 5.0 I started using HighQ a few months ago, and it's been incredibly useful to manage all of our documents. Pros HighQ makes it super easy and intuitive to collaborate on documents in a secure and highly effective environment! I love being able to store, save and search through all my files easily. Cons I have no complaints, HighQ is a top tier product that does exactly what it needs to do! Review Source MA Marya A. Director of Innovation Technology Law Practice Used the software for: 2+ years ### "HighQ is Easy to Use and Very Versatile" March 21, 2022 5.0 We are building client-centered sites for all of our company clients. We also plan to use this as our intranet and extranet. Pros Super easy to use and feature rich. Good customer support. Versatile, no-code software. Cons We'd like to see better integration with our legal document management system, more versatility in the dta visualizations. Review Source Response from Thomson Reuters March 22, 2022 Hi Marya - Thank you for your great HighQ review! We're pleased to hear that the solution is versatile and easy to use. We will pass along your helpful feedback regarding better legal document management system integration to the product team. We appreciate your continued partnership and for being a valued Thomson Reuters HighQ customer. Chi Wai H. Product Consultant Information Technology and Services Used the software for: 6-12 months ### "HighQ for Contract Management" November 2, 2022 5.0 Please add a tracking feature to notify the expiry date of the contract.Then I will know when to renew a contract. Pros Single portal to manage all the contract which provides easier management. Cons The email notification does not has any value to me. I have no idea what it is for!Please improve the notification with meaningful description and a valid link for me to follow up. Review Source RP Rachael P. Associate General Counsel Consumer Goods Used the software for: 6-12 months ### "Worth it for small law departments" December 2, 2019 4.0 Very positive experience! We are doing work of a senior paralegal/junior attorney through automation and administration by a legal assistant. Highly efficient and once heavy lifting on automation was complete, easy to implement with users as very user friendly. Pros I know that the contracts being signed are done properly without attorney oversight. I can spend my time doing actual drafting work vs. more administrative customization work. Made contracting more self-service to the business and will continue to implement this more over time. High version control and easy to update standard language and know the next contract to be signed will include it without version control issues and training the business. Cons Wish there were more contract management features for organizing and managing existing executed agreements. Had to complete work around through Datasheets. Review Source Response from Thomson Reuters December 6, 2019 Hi Rachael, We appreciate you taking the time to write a review for Contract Express! It's fantastic to hear that document automation is freeing up your time for higher value activities and standardizing your document creation process. Thank you for giving the software a try and for being a valued customer! Best Regards. RS Robert S. IT Director Law Practice Used the software for: 2+ years ### "Contract Express - Best Document Automation Out There" November 26, 2019 5.0 We're capable of generating estate planning document packages that can contain up to 15 documents and total more than 200 pages, and they're all driven by a single questionnaire within Contract Express. The days of manually assembling complex documents are over. Pros Contract Express makes it very easy to automate documents. You can program small, simple documents in a very short amount of time. It's so intuitive that your average power user could learn how to automate a document in 20 minutes, so not every project requires someone with programming experience. However, the software is also capable of scaling up to handle complex, multi-document packages with complex branching logic as well. Cons This is a minor quibble, but the documentation at the time (back in 2016) was somewhat lacking. While their training and support teams were amazing and responsive, we sometimes just wanted to dive in and read a manual and learn for ourselves, but we had a tough time finding the answers we needed without getting a person on the phone. Review Source Response from Thomson Reuters December 2, 2019 Dear Mr. Sawyer, We sincerely appreciate you taking the time to write a favorable review for Contract Express. It's great to know that you've successfully scaled the software to suit your needs and have experienced major efficiency gains as a result. We are thrilled to hear you call it the best document automation out there! Thank you for being a valued Contract Express customer! JS Jason S. Senior Shareholder Legal Services Used the software for: 2+ years ### "A must have technology" November 26, 2019 5.0 Pros This software is a must have for any law firm or in-house legal department. It is well designed, functions without material flaw, and continues to be improved. It materially increases the speed and accuracy of contract deployment and that is just the begining. Cons The written knowledge base/manual could and should be improved. Reason for choosing HighQ We actually used Contract Express and BrightLeaf side by side. There was no comparison between the two. Contract Express was the clear winner. Review Source Response from Thomson Reuters December 6, 2019 Dear Mr. Stone, Thank you very much for your positive review of Contract Express. We are elated to hear you refer to it as "must have software". I will pass along your request for a better knowledge base user manual to the product team. Thank you for being a valued customer! Best Regards. Vicki V. Paralegal Legal Services Used the software for: I used a free trial ### "User friendly" October 10, 2022 5.0 Good Pros I am beginning to use but so far it is user friendly Cons Too soon to tell but hopefully will know soon. Review Source AF Amelia F. Legal Editor and Document Automation Specialist Legal Services Used the software for: Less than 6 months ### "So far, so great!" November 25, 2019 5.0 I have only been using ContractExpress for about 2 months, but it has been extremely beneficial in helping our customers streamline creating forms for their clients. Looking forward to many more months! Pros The customer service has always been second to none. I've sent over a handful of questions, and I always get a response back the same day! Cons Using this software was a steep learning curve for me, but with only a couple of hours of training, I caught on very quickly. Review Source Response from Thomson Reuters November 26, 2019 Hello Ms. Finch, Thank you for your review of Contract Express. We are delighted to hear out customer service has been great and that you've been able to learn how to use the software quickly. Thank you for being a valued Contract Express customer! SW Sophie W. Counsel Legal Services Used the software for: I used a free trial ### "useful tool" April 18, 2023 4.0 Pros integrated platform, easy to use, friendly. Cons nothing. Review Source GR Georg R. Partner Law Practice Used the software for: I used a free trial ### "High 5" April 26, 2023 4.0 Still too soon to tell. Pros Ease of use. Compatibility and adaptability. Cons Cost is higher than expected. Problems on start-up. Review Source MC Marissa C. Summer Associate Law Practice Used the software for: Less than 6 months ### "User Review" May 22, 2023 5.0 Pretty good, i'm a newer user Pros Easy accessibility, nice layout, user friendly Cons Searches can come up with irrelevant results Review Source bN bob N. lawyer Legal Services Used the software for: I used a free trial ### "Review" May 1, 2023 4.0 Pros Breadth of features are good. Interesting possibilities for expansion of features into new item. Cons Perceived effort in tailoring systems and due dates. Unsure on how its features overlap or not with existing systems. Review Source KW Kazumasa W. Associate Law Practice Used the software for: Less than 6 months ### "Kaz" April 9, 2023 5.0 Pros I think the most useful aspect is design. Cons I think the least useful aspect of this product is expertise Review Source CL Chris L. attorney Law Practice Used the software for: Less than 6 months ### "Decent product" March 25, 2022 4.0 It takes a while to learn to use Pros Has some advantages, but overall it has a learning curve. Cons It can be pricy for what you get, but you need to use all features for the price. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.