# HighQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HighQ the right Legal Case Management solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/229898/HighQ-Dataroom/reviews --- HighQ 4.4 (69) [View alternatives](https://www.capterra.com/p/229898/HighQ-Dataroom/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 20th, 2026 # Reviews of HighQ Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews CR Cory R opsTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “Thisa powerful, indispensable platform for legal professionals seeking advanced collaboration, security, and efficiency, offering a strong return on investment once fully implemented and customized, though firms should be prepared for potential costs and training investment.“ December 12, 2025 CR Cory R opsTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “the interface dull or clients express disappointment; administrative tasks, like sorting choice lists, can be manual and time-consuming.“ December 12, 2025 Ryan P clerkLegal Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Overall, I like being able to configure dashboards, track project progress, and visualize key data to help my team stay informed and make better decisions.“ December 19, 2025 Ryan P clerkLegal Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform is expensive, especially for smaller firms or teams, and that value depends heavily on how deeply you use its feature set.“ December 19, 2025 Chanda Q IVTComputer & Network Security, 501 - 1,000 employeesUsed the software for: More than 2 years. “It made document management, file sharing, and collaboration easier because everything was in one place instead of spread across different tools. Once I got used to it, it helped make work feel more structured and easier to track.“ March 24, 2026 HD Haley D HR RepresentativeConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “The Interface can feel slightly dated and a little hard to navigate initially but that’s with most complex software.“ March 30, 2026 Ryan P clerkLegal Services, 2 - 10 employeesUsed the software for: Less than 6 months. “HighQ lets you securely share, store, and collaborate on documents and legal materials in one centralized platform.“ December 19, 2025 SS Sonny S AdminNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “I least liked the high learning curve of HighQ and it's challenging user interface to learn how to use“ March 15, 2026 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ildaphonse C. Software Developer Computer Software Used the software for: 1-2 years ### "A Great Product" January 7, 2026 5.0 I've had a great overall experience with High Q. It's ease of use, collaboration technology as well as variety of presentation tools is very valuable. Pros It's an easy to use collaboration tools i use with developers to create presentations for clients. The cost is low as well. Cons I don't have any cons for the product. I would sugvest more types of designs to use as well as integration with other products. Review Source Ryan P. clerk Legal Services Used the software for: Less than 6 months ### "Legal help on a new level" December 19, 2025 5.0 Overall, I like being able to configure dashboards, track project progress, and visualize key data to help my team stay informed and make better decisions. Pros HighQ lets you securely share, store, and collaborate on documents and legal materials in one centralized platform. Cons The platform is expensive, especially for smaller firms or teams, and that value depends heavily on how deeply you use its feature set. Review Source AK Anita K. Tech Alternative Dispute Resolution Used the software for: Less than 6 months ### "5 star rating " May 1, 2026 5.0 Pros I love the service as i am using that from long time refereed by a friends and now refering to my friends Cons I just love it i can not think of anything which i dont like about highq also its very user friendly Review Source CB Christa B. Security management Consumer Goods Used the software for: 6-12 months ### "A Robust investment " December 10, 2025 3.0 HighQ is a robust investment that is highly valued by medium to large law firms and corporate legal departments that require top-tier security and a flexible toolset to manage the full lifecycle of legal projects and client engagement. However, potential users must be prepared for a significant investment in both cost and training to fully unlock its advanced capabilities. Pros It Offers tools for visualizing data (like task statuses, activity trends, and key metrics) through customizable dashboards, allowing teams to monitor performance and gain insights. Cons As a comprehensive, enterprise-level platform from Thomson Reuters, HighQ is generally not cheap. Pricing is often high and dependent on the number of users and storage requirements. Review Source VR Verified Reviewer Administrative Support Consumer Services Used the software for: 6-12 months ### "HighQ is for Administrative Professionals" January 25, 2026 5.0 I love using HighQ. This tool has made my business documentation seamless. I love that I can collaborate on project managements Pros It is very easy to use and it is great value for money plus amazing customer support. Managing documents is easy and I can share files easily Cons Their is noting I can say that I did not like. because I have not found anything that is a cause for concern Review Source Yann S. Psychotherapist Health, Wellness and Fitness Used the software for: 6-12 months ### "A secure and professional collaboration platform for structured worflows" March 10, 2026 4.0 HighQ is a reliable collaboration and document management platform designed for organisations that require security and compliance. Although there is a learning curve once users become familiar with the system, it becomes a valuable tool for managing projects. Pros HighQ performs very well in document management and file sharing. It's project management and collaboration tools help teams coordinate tasks, share updates and workflows efficiently. For organisations that rely on secure collaboration, HighQ provides good value for money. Cons One of the main challenges is ease of use, new users need some time to become comfortable with the interface. Customer support is ok, but the response time can vary on the level of support. Review Source fR fatima R. front desk Child Day Care Services Used the software for: 1-2 years ### "HighQ is great" April 3, 2025 4.0 The ability to build automated workflows is terrific. The ability to create specific views is great. The amount of information one can store is pretty good. It's useful to have one Thomson Reuters representative. Pros In my 2+ years of using HighQ Collaborate on a daily basis, the simplicity of the UI along with the platform's robustness has been a major plus point. Our IT team was able to set it up in a very bespoke manner to suit our project parameters and we haven't really needed to tweak or change things since. The export and import functionality has been a literal lifesaver as its allowed us to really optimise our workflows to efficiently deal with varying tasks & instructions, and to carry data from Collaborate to our other tools. We were also able to use inbuilt reporting system to develop a quick MI tool for progress tracking at a glance. In the few instances when there have been outages, we found the Customer Support to be top notch & they provided us realistic ETA's instead of telling us what they thought we wanted to hear. Cons There are no downsides as such, but there has been a recurring glitch, where forms submitted for a task, will reappear at times in the middle of my queue if I've got filters on. This can sometimes get really disorienting as I see work I've already completed re-appear in my queue. Review Source MA Meghan A. Secretary Accounting Used the software for: 6-12 months ### "Organized and Efficient with HighQ" January 15, 2026 5.0 My overall experience with HighQ was a pleasant one. I use it on a daily basis and my job has become much more organized and efficient because of it. Pros What I liked the most about the HighQ app was it helped me manage documents in a safe place everyday. Cons The thing I liked the least about HighQ is it took a minute to understand the whole layout but once I did it worked out very well. Review Source SP Sarah P. Owner Cosmetics Used the software for: I used a free trial ### "HighQ rates High" February 26, 2026 5.0 Excellent. My overall experience with HighQ has been an excellent one indeed. Thank you for the opportunity. Pros Efficent and easy to use. HighQ is a great value and offers a lot. I would recommend HighQ without a doubt! Cons I cannot think of anything in particular that outright ruined the user experience. HighQ is grade A in my book! Review Source SS Sonny S. Admin Non-Profit Organization Management Used the software for: Less than 6 months ### "High q review " March 15, 2026 4.0 Pros I most like about high q is it's excellent customer support service, and file sharing capabilities features Cons I least liked the high learning curve of HighQ and it's challenging user interface to learn how to use Review Source DSJ David S J. Sr. Business Analyst Legal Services Used the software for: 2+ years ### "HighQ Collaborate-Exceptional for Internal and External Team Collaboration" December 20, 2021 5.0 I can only provide high praise for the solution - which is simple, robust and elegant - and for support and client success representatives that we work with. Pros I and our Firm have used HighQ Collaborate since the fall of 2014 and have found it and the support team behind it to be consistently exceptional. There just isn't any other solution out there that truly measures up for administrators and end-users alike. It is both robust and user friendly. We rarely have to provide end-user training for this solution and have not sacrificed but only gained functionality. Few software solutions measure up to this one. Cons I promise that I am just a client and am not on the payroll for TR/HighQ. This solution has very few flaws and TR/HighQ support does a fantastic job of listening to their clients and providing regular updates that are based on user community recommendations. They have excellent systems for this which include an online dev community and a solid knowledgebase that can be searched and referenced. That being said - there is one thing that I still wish they would get right... When creating a "choice list" for an iSheet there isn't an easy way to add a long list of items (something that SharePoint lists do exceptionally well). This would be beneficial if you wanted to create a list of 50 states for a choice list or if you had a client that had 100's of facilities that you wanted to make available in a choice list drop menu. These unfortunately have to be entered individually and manually. Also when adding a new entry (e.g. if a client acquires a new facility) the admin has to add it to the bottom of the list and then manually sort it up to its proper alpha-order spot in the long choice list. These tasks can be time consuming but are usually rare and one-off activities. While they are annoying - they are miniscule concerns and the massive benefits of this tool far outshine these small burrs. Reason for choosing HighQ Ease of use, better administration capabilities - all around better solution that I believed our legal teams and clients would enjoy using. That proved to be correct. Review Source Response from Thomson Reuters January 5, 2022 Hi David - Thank you for your positive review of HighQ! It's great to hear that our solution is intuitive for your end-users to reduce the need for training. We will pass along your helpful feedback for a more simplified iSheet "choice list" experience to the product team. We appreciate your continued partnership and for being a valued Thomson Reuters HighQ customer. AT Anne T. Associate Law Practice Used the software for: 2+ years ### "Easy to use, secure data " August 30, 2022 4.0 Sharing documents in a secure way is easy with HighQ. I am confident that the data put onto the system is secure, and I am also confident that only the users granted access can see the documents I want them to see. Pros Uploading and structuring documents was very easy, which is key when sharing important legal documents with a client. Cons Sometimes the software doesn't work, as in access to the web browser is down. This is less than ideal if you need to share large documents with clients urgently. Review Source RP Rachael P. Associate General Counsel Consumer Goods Used the software for: 6-12 months ### "Worth it for small law departments" December 2, 2019 4.0 Very positive experience! We are doing work of a senior paralegal/junior attorney through automation and administration by a legal assistant. Highly efficient and once heavy lifting on automation was complete, easy to implement with users as very user friendly. Pros I know that the contracts being signed are done properly without attorney oversight. I can spend my time doing actual drafting work vs. more administrative customization work. Made contracting more self-service to the business and will continue to implement this more over time. High version control and easy to update standard language and know the next contract to be signed will include it without version control issues and training the business. Cons Wish there were more contract management features for organizing and managing existing executed agreements. Had to complete work around through Datasheets. Review Source Response from Thomson Reuters December 6, 2019 Hi Rachael, We appreciate you taking the time to write a review for Contract Express! It's fantastic to hear that document automation is freeing up your time for higher value activities and standardizing your document creation process. Thank you for giving the software a try and for being a valued customer! Best Regards. RS Robert S. IT Director Law Practice Used the software for: 2+ years ### "Contract Express - Best Document Automation Out There" November 26, 2019 5.0 We're capable of generating estate planning document packages that can contain up to 15 documents and total more than 200 pages, and they're all driven by a single questionnaire within Contract Express. The days of manually assembling complex documents are over. Pros Contract Express makes it very easy to automate documents. You can program small, simple documents in a very short amount of time. It's so intuitive that your average power user could learn how to automate a document in 20 minutes, so not every project requires someone with programming experience. However, the software is also capable of scaling up to handle complex, multi-document packages with complex branching logic as well. Cons This is a minor quibble, but the documentation at the time (back in 2016) was somewhat lacking. While their training and support teams were amazing and responsive, we sometimes just wanted to dive in and read a manual and learn for ourselves, but we had a tough time finding the answers we needed without getting a person on the phone. Review Source Response from Thomson Reuters December 2, 2019 Dear Mr. Sawyer, We sincerely appreciate you taking the time to write a favorable review for Contract Express. It's great to know that you've successfully scaled the software to suit your needs and have experienced major efficiency gains as a result. We are thrilled to hear you call it the best document automation out there! Thank you for being a valued Contract Express customer! JS Jason S. Senior Shareholder Legal Services Used the software for: 2+ years ### "A must have technology" November 26, 2019 5.0 Pros This software is a must have for any law firm or in-house legal department. It is well designed, functions without material flaw, and continues to be improved. It materially increases the speed and accuracy of contract deployment and that is just the begining. Cons The written knowledge base/manual could and should be improved. Reason for choosing HighQ We actually used Contract Express and BrightLeaf side by side. There was no comparison between the two. Contract Express was the clear winner. Review Source Response from Thomson Reuters December 6, 2019 Dear Mr. Stone, Thank you very much for your positive review of Contract Express. We are elated to hear you refer to it as "must have software". I will pass along your request for a better knowledge base user manual to the product team. Thank you for being a valued customer! Best Regards. AF Amelia F. Legal Editor and Document Automation Specialist Legal Services Used the software for: Less than 6 months ### "So far, so great!" November 25, 2019 5.0 I have only been using ContractExpress for about 2 months, but it has been extremely beneficial in helping our customers streamline creating forms for their clients. Looking forward to many more months! Pros The customer service has always been second to none. I've sent over a handful of questions, and I always get a response back the same day! Cons Using this software was a steep learning curve for me, but with only a couple of hours of training, I caught on very quickly. Review Source Response from Thomson Reuters November 26, 2019 Hello Ms. Finch, Thank you for your review of Contract Express. We are delighted to hear out customer service has been great and that you've been able to learn how to use the software quickly. Thank you for being a valued Contract Express customer! SW Sophie W. Counsel Legal Services Used the software for: I used a free trial ### "useful tool" April 18, 2023 4.0 Pros integrated platform, easy to use, friendly. Cons nothing. Review Source GR Georg R. Partner Law Practice Used the software for: I used a free trial ### "High 5" April 26, 2023 4.0 Still too soon to tell. Pros Ease of use. Compatibility and adaptability. Cons Cost is higher than expected. Problems on start-up. Review Source MC Marissa C. Summer Associate Law Practice Used the software for: Less than 6 months ### "User Review" May 22, 2023 5.0 Pretty good, i'm a newer user Pros Easy accessibility, nice layout, user friendly Cons Searches can come up with irrelevant results Review Source bN bob N. lawyer Legal Services Used the software for: I used a free trial ### "Review" May 1, 2023 4.0 Pros Breadth of features are good. Interesting possibilities for expansion of features into new item. Cons Perceived effort in tailoring systems and due dates. Unsure on how its features overlap or not with existing systems. Review Source KW Kazumasa W. Associate Law Practice Used the software for: Less than 6 months ### "Kaz" April 9, 2023 5.0 Pros I think the most useful aspect is design. Cons I think the least useful aspect of this product is expertise Review Source CL Chris L. attorney Law Practice Used the software for: Less than 6 months ### "Decent product" March 25, 2022 4.0 It takes a while to learn to use Pros Has some advantages, but overall it has a learning curve. Cons It can be pricy for what you get, but you need to use all features for the price. Review Source Elon E. Compliance Financial Services Used the software for: 6-12 months ### "Secure and powerful, but not the easiest to use" April 8, 2026 4.0 Pros What I liked most about HighQ is its secure and well-structured collaboration environment - it makes document sharing, workflow management, and client interaction very efficient. It’s especially strong for managing sensitive data, with good automation and customization options, even if it takes a bit of time to fully master. Cons What I liked least about HighQ is that it can feel a bit complex and not very intuitive at first, so there’s a real learning curve. The interface isn’t always the most modern, and setup or customization can take time. Pricing is also relatively high compared to other collaboration tools. Review Source Chanda Q. IVT Computer & Network Security Used the software for: 2+ years ### "Organize and useful" March 24, 2026 4.0 Overall, my experience with HighQ was positive. It was helpful for keeping documents organized, sharing files, and managing work in a more central place. The biggest challenge was getting comfortable with the platform in the beginning, but after that it became much easier to use. Pros What I liked most about HighQ was how organized it kept everything. It made document management, file sharing, and collaboration easier because everything was in one place instead of spread across different tools. Once I got used to it, it helped make work feel more structured and easier to track. Cons What I liked least was the learning curve. At first, some parts of the system were not very intuitive, so it took a little time to figure out where everything was and how to use certain features efficiently. It can feel a little overwhelming when you first start using it. Review Source Muhammad K. Senior Team Lead - Business Development Telecommunications Used the software for: 1-2 years ### "Reliable Platform for Document Management and Team Collaboration" April 20, 2026 5.0 Overall I've had a good experience with HighQ for managing documents and working with others it's a good deal and makes sharing files easy however it can take some time to learn and support can be slow at times. Pros The best things about HighQ for me were how well it handled documents and how well it let teams work together it is pretty easy to use lets you share files quickly and is a good deal for professional work needs, Cons The thing I liked least about HighQ was that it can take a while to get used to especially for new users sometimes customer service may take a while and in some ways the whole experience may not be as intuitive as with simpler tools. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.