# Page 2 | HighQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is HighQ the right Legal Case Management solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/229898/HighQ-Dataroom/reviews --- HighQ 4.4 (61) [View alternatives](https://www.capterra.com/p/229898/HighQ-Dataroom/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 2 - Reviews of HighQ ## Showing most helpful reviews Showing 26-50 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yann S. Psychotherapist Health, Wellness and Fitness Used the software for: 6-12 months ### "A secure and professional collaboration platform for structured worflows" March 10, 2026 4.0 HighQ is a reliable collaboration and document management platform designed for organisations that require security and compliance. Although there is a learning curve once users become familiar with the system, it becomes a valuable tool for managing projects. Pros HighQ performs very well in document management and file sharing. It's project management and collaboration tools help teams coordinate tasks, share updates and workflows efficiently. For organisations that rely on secure collaboration, HighQ provides good value for money. Cons One of the main challenges is ease of use, new users need some time to become comfortable with the interface. Customer support is ok, but the response time can vary on the level of support. Review Source HD Haley D. HR Representative Construction Used the software for: 1-2 years ### "Powerful Enterprise Level Platform !" March 30, 2026 5.0 Overall I believe HighQ is a powerful, enterprise level legal platform that has excelled in structure and security. Pros HighQ has been an excellent collaboration and workflow automation for my companies legal teams. HighQ stands out for its ability to centralize documents and automate our workflows. Cons The Interface can feel slightly dated and a little hard to navigate initially but that’s with most complex software. Review Source MA Meghan A. Secretary Accounting Used the software for: 6-12 months ### "Organized and Efficient with HighQ" January 15, 2026 5.0 My overall experience with HighQ was a pleasant one. I use it on a daily basis and my job has become much more organized and efficient because of it. Pros What I liked the most about the HighQ app was it helped me manage documents in a safe place everyday. Cons The thing I liked the least about HighQ is it took a minute to understand the whole layout but once I did it worked out very well. Review Source VS Vipindeep S. Tecnico Construction Used the software for: I used a free trial ### "qualcosina da migliorare" March 12, 2026 3.0 Nel complesso la mia esperienza con HighQ è stata positiva. È una piattaforma solida per la gestione e la condivisione di documenti, soprattutto quando si lavora in team o su progetti strutturati. All’inizio richiede un po’ di tempo per familiarizzare con tutte le funzionalità, ma una volta capito il funzionamento diventa uno strumento molto utile per organizzare il lavoro e mantenere tutto centralizzato. Pros Organizzazione dei documenti molto buona: è facile archiviare e trovare file anche quando i progetti diventano complessi. Collaborazione efficiente: permette di lavorare con più persone sugli stessi documenti e progetti. Sicurezza elevata: utile per condividere informazioni sensibili grazie ai controlli di accesso. Automazione di alcune attività: workflow e notifiche aiutano a gestire scadenze e attività. Cons Curva di apprendimento iniziale: all’inizio l’interfaccia può risultare poco intuitiva. Prestazioni non sempre velocissime quando si caricano molti documenti o si lavora con file pesanti. Personalizzazione limitata in alcune funzioni senza configurazioni avanzate. Review Source CB Christa B. Security management Consumer Goods Used the software for: 6-12 months ### "A Robust investment " December 10, 2025 3.0 HighQ is a robust investment that is highly valued by medium to large law firms and corporate legal departments that require top-tier security and a flexible toolset to manage the full lifecycle of legal projects and client engagement. However, potential users must be prepared for a significant investment in both cost and training to fully unlock its advanced capabilities. Pros It Offers tools for visualizing data (like task statuses, activity trends, and key metrics) through customizable dashboards, allowing teams to monitor performance and gain insights. Cons As a comprehensive, enterprise-level platform from Thomson Reuters, HighQ is generally not cheap. Pricing is often high and dependent on the number of users and storage requirements. Review Source SP Sarah P. Owner Cosmetics Used the software for: I used a free trial ### "HighQ rates High" February 26, 2026 5.0 Excellent. My overall experience with HighQ has been an excellent one indeed. Thank you for the opportunity. Pros Efficent and easy to use. HighQ is a great value and offers a lot. I would recommend HighQ without a doubt! Cons I cannot think of anything in particular that outright ruined the user experience. HighQ is grade A in my book! Review Source AA Alex A. Peer support specialist, residential staff Mental Health Care Used the software for: I used a free trial ### "HighQ file sharing " March 17, 2026 4.0 Had a very good experience with HighQ would definitely recommend it for storing documents sharing files! Pros Was a very good product super easy to use sharing files was made very easy love the customer support and management very well pleased with the document management All around worth the value love this software Cons It took me a minute to figure out how to work everything once I did it wasn’t that bad The project management was kinda hard for me to deal with it first, but other than that was a very great experience with highQ Review Source DG Dominick G. Sr. Post Producer Marketing and Advertising Used the software for: Less than 6 months ### "HighQ - Great Business Management Software" March 20, 2025 5.0 I started using HighQ a few months ago, and it's been incredibly useful to manage all of our documents. Pros HighQ makes it super easy and intuitive to collaborate on documents in a secure and highly effective environment! I love being able to store, save and search through all my files easily. Cons I have no complaints, HighQ is a top tier product that does exactly what it needs to do! Review Source AY Alisha Y. Solicitor Legal Services Used the software for: 1-2 years ### "HighQ - brilliant software " January 1, 2025 5.0 Great piece of software, which allows teamwork throughout a legal matter or project and enables further efficiency. Pros It’s function ability to work collaboratively as a team for project purposes but also document sharing. Cons It takes a while to get the hang of it,so time needs to be allowed at the beginning of a matter/project for training. Review Source SS Sonny S. Admin Non-Profit Organization Management Used the software for: Less than 6 months ### "High q review " March 15, 2026 4.0 Pros I most like about high q is it's excellent customer support service, and file sharing capabilities features Cons I least liked the high learning curve of HighQ and it's challenging user interface to learn how to use Review Source TL Tony L. Business Solutions Analyst Legal Services Used the software for: 2+ years ### "HighQ empowers the business side with IT-like ability! " April 18, 2023 5.0 It gives me a very satisfying feeling when I'm able to build a site for a client/customer that is highly customized to their particular needs. In other words, they don't have to settle for a cookie-cutter solution with elements of little value. Pros The unlimited potential to create unique dashboards & visualizations that are powered by very versatile iSheets & Rule Builder Work Flows. Cons It can be very daunting to start out new with HighQ never having seen the product. Some aspects are not that intuitive. Reason for choosing HighQ It liberated us from having to depend on our IT staff to build sophisticated solutions in a relatively short amount of time. Review Source DSJ David S J. Sr. Business Analyst Legal Services Used the software for: 2+ years ### "HighQ Collaborate-Exceptional for Internal and External Team Collaboration" December 20, 2021 5.0 I can only provide high praise for the solution - which is simple, robust and elegant - and for support and client success representatives that we work with. Pros I and our Firm have used HighQ Collaborate since the fall of 2014 and have found it and the support team behind it to be consistently exceptional. There just isn't any other solution out there that truly measures up for administrators and end-users alike. It is both robust and user friendly. We rarely have to provide end-user training for this solution and have not sacrificed but only gained functionality. Few software solutions measure up to this one. Cons I promise that I am just a client and am not on the payroll for TR/HighQ. This solution has very few flaws and TR/HighQ support does a fantastic job of listening to their clients and providing regular updates that are based on user community recommendations. They have excellent systems for this which include an online dev community and a solid knowledgebase that can be searched and referenced. That being said - there is one thing that I still wish they would get right... When creating a "choice list" for an iSheet there isn't an easy way to add a long list of items (something that SharePoint lists do exceptionally well). This would be beneficial if you wanted to create a list of 50 states for a choice list or if you had a client that had 100's of facilities that you wanted to make available in a choice list drop menu. These unfortunately have to be entered individually and manually. Also when adding a new entry (e.g. if a client acquires a new facility) the admin has to add it to the bottom of the list and then manually sort it up to its proper alpha-order spot in the long choice list. These tasks can be time consuming but are usually rare and one-off activities. While they are annoying - they are miniscule concerns and the massive benefits of this tool far outshine these small burrs. Reason for choosing HighQ Ease of use, better administration capabilities - all around better solution that I believed our legal teams and clients would enjoy using. That proved to be correct. Review Source Response from Thomson Reuters January 5, 2022 Hi David - Thank you for your positive review of HighQ! It's great to hear that our solution is intuitive for your end-users to reduce the need for training. We will pass along your helpful feedback for a more simplified iSheet "choice list" experience to the product team. We appreciate your continued partnership and for being a valued Thomson Reuters HighQ customer. MA Marya A. Director of Innovation Technology Law Practice Used the software for: 2+ years ### "HighQ is Easy to Use and Very Versatile" March 21, 2022 5.0 We are building client-centered sites for all of our company clients. We also plan to use this as our intranet and extranet. Pros Super easy to use and feature rich. Good customer support. Versatile, no-code software. Cons We'd like to see better integration with our legal document management system, more versatility in the dta visualizations. Review Source Response from Thomson Reuters March 22, 2022 Hi Marya - Thank you for your great HighQ review! We're pleased to hear that the solution is versatile and easy to use. We will pass along your helpful feedback regarding better legal document management system integration to the product team. We appreciate your continued partnership and for being a valued Thomson Reuters HighQ customer. EP Emily P. Program Manager Information Technology and Services Used the software for: 2+ years ### "Can't live without it!" November 27, 2019 5.0 Our overall experience has been hugely valuable to our department. It has saved our team hundreds and hundreds of hours over the years and we can't imagine going back to the way we worked before. Pros We use this software to automate client intake and to generate Official Rules for game promotions. It has enabled our team to handle our large workload in a faster, more efficient, and streamlined way than ever before. We love being able to have a plain-language, easy to understand, questionnaire that still gets us the information we need to populate legal documentation and our clients love it too! Utilizing business rules for different templates allows us to calibrate and spot higher-risk legal issues and ensure we are spending our time on higher business value programs. Cons We have had a great experience with Contract Express and there really aren't many negatives. To new users, I would say that the coding can take some time to learn if you are going to do it yourself. There are also some limitations in the design/flow/customization of the questionnaire but it's things that would be more "nice to have" and are not a requirement to using this software successfully. Review Source Response from Thomson Reuters December 2, 2019 Dear Ms. Peck, Thank you or your glowing review of Contract Express! We are elated to hear the software has enabled greater efficiency for you internally and for your clients as well. Thank you for being a valued Contract Express customer! AT Anne T. Associate Law Practice Used the software for: 2+ years ### "Easy to use, secure data " August 30, 2022 4.0 Sharing documents in a secure way is easy with HighQ. I am confident that the data put onto the system is secure, and I am also confident that only the users granted access can see the documents I want them to see. Pros Uploading and structuring documents was very easy, which is key when sharing important legal documents with a client. Cons Sometimes the software doesn't work, as in access to the web browser is down. This is less than ideal if you need to share large documents with clients urgently. Review Source KH Kevin H. Information Systems Solicitor Law Practice Used the software for: 2+ years ### "Hos LLP" May 3, 2023 4.0 The completion of large business mergers. Pros The ease of uploading document's to the platform. Cons Assigning Permissions for groups and the fact that our subscription has not been updated to its most recent revision. The administration portal is not user friendly. Reason for choosing HighQ Chosen by the practice before I arrived. Review Source MK Maria K. Senior Paralegal Internet Used the software for: 1-2 years ### "Great software!" November 22, 2019 5.0 Digital River has very complicated contracts. This tool has helped us and our sales team more easily, efficiently, and quickly generate their own contracts, with all of the right reviews and approvals to ensure full compliance. Pros The ability to (1) easily generate complex contracts; (2) the negotiation feature to ensure all changes are caught and accounted for; (3) the manner in which generated contracts are able to be routed for approval to different individuals/teams, if/when it is required; and (4) the great help and support from their customer service team. Cons It is a little difficult to learn how to create contract templates without some training. Switched from [Docusign CLM](https://www.capterra.com/p/119589/DocusignCLM/) Contract express had more to offer. Review Source Response from Thomson Reuters November 25, 2019 Hello Ms. Kouchis, Thank you very much for your positive review of Contract Express. We are delighted to hear it's been instrumental in self service contract creation while ensuring compliance as well! Thank you for being a valued customer! RP Rachael P. Associate General Counsel Consumer Goods Used the software for: 6-12 months ### "Worth it for small law departments" December 2, 2019 4.0 Very positive experience! We are doing work of a senior paralegal/junior attorney through automation and administration by a legal assistant. Highly efficient and once heavy lifting on automation was complete, easy to implement with users as very user friendly. Pros I know that the contracts being signed are done properly without attorney oversight. I can spend my time doing actual drafting work vs. more administrative customization work. Made contracting more self-service to the business and will continue to implement this more over time. High version control and easy to update standard language and know the next contract to be signed will include it without version control issues and training the business. Cons Wish there were more contract management features for organizing and managing existing executed agreements. Had to complete work around through Datasheets. Review Source Response from Thomson Reuters December 6, 2019 Hi Rachael, We appreciate you taking the time to write a review for Contract Express! It's fantastic to hear that document automation is freeing up your time for higher value activities and standardizing your document creation process. Thank you for giving the software a try and for being a valued customer! Best Regards. AF Amy F. Paralegal Law Practice Used the software for: 2+ years ### "Easy to use with lots of good features" September 7, 2022 4.0 Pros Ease of use, automatically updates for all users so can use in 'real time' Cons Sometimes slow/crashes but very infrequently Review Source RS Robert S. IT Director Law Practice Used the software for: 2+ years ### "Contract Express - Best Document Automation Out There" November 26, 2019 5.0 We're capable of generating estate planning document packages that can contain up to 15 documents and total more than 200 pages, and they're all driven by a single questionnaire within Contract Express. The days of manually assembling complex documents are over. Pros Contract Express makes it very easy to automate documents. You can program small, simple documents in a very short amount of time. It's so intuitive that your average power user could learn how to automate a document in 20 minutes, so not every project requires someone with programming experience. However, the software is also capable of scaling up to handle complex, multi-document packages with complex branching logic as well. Cons This is a minor quibble, but the documentation at the time (back in 2016) was somewhat lacking. While their training and support teams were amazing and responsive, we sometimes just wanted to dive in and read a manual and learn for ourselves, but we had a tough time finding the answers we needed without getting a person on the phone. Review Source Response from Thomson Reuters December 2, 2019 Dear Mr. Sawyer, We sincerely appreciate you taking the time to write a favorable review for Contract Express. It's great to know that you've successfully scaled the software to suit your needs and have experienced major efficiency gains as a result. We are thrilled to hear you call it the best document automation out there! Thank you for being a valued Contract Express customer! PK Prasun K. IT PM Information Technology and Services Used the software for: 2+ years ### "Cisco Legal’s go to tool for templates" November 23, 2019 5.0 Very happy with the tool as we use this with our home grown solution to serve Legal community for various use cases. Pros Ease of use, setup, flexibility, cost & available features Cons Need UX improvement and more robust workflow and repository management Review Source Response from Thomson Reuters November 25, 2019 Dear Mr. Kumar, Thank you for your positive review of Contract Express. We are happy to hear that it's been a great solution serving the legal community in our organization. Thank you for being a valued customer for Contract Express! JS Jason S. Senior Shareholder Legal Services Used the software for: 2+ years ### "A must have technology" November 26, 2019 5.0 Pros This software is a must have for any law firm or in-house legal department. It is well designed, functions without material flaw, and continues to be improved. It materially increases the speed and accuracy of contract deployment and that is just the begining. Cons The written knowledge base/manual could and should be improved. Reason for choosing HighQ We actually used Contract Express and BrightLeaf side by side. There was no comparison between the two. Contract Express was the clear winner. Review Source Response from Thomson Reuters December 6, 2019 Dear Mr. Stone, Thank you very much for your positive review of Contract Express. We are elated to hear you refer to it as "must have software". I will pass along your request for a better knowledge base user manual to the product team. Thank you for being a valued customer! Best Regards. DP Daniel P. Lawyer Legal Services Used the software for: Less than 6 months ### "High Q Review" April 27, 2023 4.0 A very helpful app to log into legal research platforms Pros It is great for logging into PLC for legal research Cons Having to find the thomson reuters log in page was difficult at first Review Source AF Amelia F. Legal Editor and Document Automation Specialist Legal Services Used the software for: Less than 6 months ### "So far, so great!" November 25, 2019 5.0 I have only been using ContractExpress for about 2 months, but it has been extremely beneficial in helping our customers streamline creating forms for their clients. Looking forward to many more months! Pros The customer service has always been second to none. I've sent over a handful of questions, and I always get a response back the same day! Cons Using this software was a steep learning curve for me, but with only a couple of hours of training, I caught on very quickly. Review Source Response from Thomson Reuters November 26, 2019 Hello Ms. Finch, Thank you for your review of Contract Express. We are delighted to hear out customer service has been great and that you've been able to learn how to use the software quickly. Thank you for being a valued Contract Express customer! AM Aino M. Senior Associate Law Practice Used the software for: 6-12 months ### "More experience sought " April 18, 2023 4.0 Not very extensive so far but I hope to work on it more in the future Pros I need to use HighQ more to become more familiar with it; I would wish to get an introduction to the proper use of this service Cons Not enough experience yet to determine this Review Source Similar Products Featured