--- title: "QuickBooks Online Accountant Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is QuickBooks Online Accountant the right Accounting Practice Management solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-9jkl9g9y3-g2dm.vercel.app/p/229996/QuickBooks-Online-Accountant/reviews/" page_type: "reviews" language: "en" --- QuickBooks Online Accountant 4.5 (60) [View alternatives](https://www.capterra.com/p/229996/QuickBooks-Online-Accountant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of QuickBooks Online Accountant Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews Peyton J Director of OperationsHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I especially value the real-time data access, collaborative features, and streamlined workflows for reporting and reconciliations, which save significant time and improve accuracy.“ April 23, 2026 JR Jack R Accounting SpecialistAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “QBs online feels slow when switching, and it can get pretty frustrating at times. When applying payments, there are moments when you need to open an invoice to double check or make a quick edit, but the invoice takes a while to load.“ March 2, 2026 AP Aimee P Pet GroomerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “I also like that you can make rules for certain transactiins to follow and it auto sorts your expenses and income.“ April 26, 2026 JR Jack R Accounting SpecialistAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “The Aging Report format also changed from what it used to be, and the new setup feels less convenient.“ March 2, 2026 JT Julie T BookkeepierAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “My experience with accounts payable and payroll has qualified me to work as a bookkeeper based entirely on my experience using QuickBooks.“ November 15, 2025 DB Daryl B Assistant Site ManagerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “I haven;t used all the fetaures as I am not a bookkeeper but some things usch as refunds are very clumsy to process and understandbaly, change requests can take months to be processed if at all“ October 19, 2025 JM Jae M Office managerFinancial Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I like that I can send an invoice through QuickBooks just by using my client's email instead of having to email the invoice myself.“ December 3, 2025 RP Rafael P General ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “They completely redesigned the UI and it's much harder to navigate.“ March 12, 2026 ## Showing most helpful reviews Showing 1-25 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Peyton J. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Strong Multi-Client Platform with Minor Limitations" April 23, 2026 4.0 Overall, it’s been a solid tool for managing multiple clients in one place. QuickBooks Online Accountant makes collaboration and access to financials easy, which saves a lot of time. That said, it can be slow at times and lacks flexibility in certain areas like reporting and workflow customization. Still, it gets the job done and is reliable for most day-to-day needs. Pros The centralized dashboard and seamless integration with QuickBooks Online make it easy to manage multiple clients efficiently. I especially value the real-time data access, collaborative features, and streamlined workflows for reporting and reconciliations, which save significant time and improve accuracy. Cons The platform can be slow at times, particularly when navigating between clients. Reporting and workflow customization are somewhat limited, and occasional system glitches or bank feed inconsistencies can require extra manual effort. Additionally, support responsiveness can vary depending on the issue. Review Source VS Victoria S. Controller Accounting Used the software for: 2+ years ### "Long time Quickbooks User" February 16, 2026 4.0 I have been using Quickbooks for years and still find it one of the best accounting software for small and medium businesses. Even for those with not much accounting experience can use this software at a basic level. Pros The versatility to use it among many types of businesses. It is an intuitive program that suits small to medium businesses. Customization of reports for accounting purposes is very useful. Customization of invoicing and the use of classes for project management can span different types of companies needs. Price point is fair especially when compared to larger ERP systems that often contain too many bells and whistles and make it harder for broader use among staff. Customer and Client support is friendly and usually resolves issues or questions. Cons Quickbooks will tend to update the format/use of reports and dashboard that sometimes does not result in better outcomes but just having to relearn a process. Working in accounting, one likes to move thru inputting and reporting with ease and the constant "improvements" can sometimes slow down work. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing QuickBooks Online Accountant There was more options, features and much better reporting and customization Review Source JB Jenifer B. Accountant Computer Software Used the software for: 2+ years ### "LOVE Reach Reporting!" June 18, 2026 5.0 Overall, the best small business software out there. Many automated processes for those not comfortable in the day to day bookkeeping. Pros Bank Feeds, Credit Card Feeds, the new AI tools. Another feature I find very useful is the Bank Rules and recurring transactions. Cons Recently QuickBooks has removed the customers choice to file and pay their own payroll taxes. This should not be the rule but offered as an option. Review Source VR Verified Reviewer Owner and Operator Accounting Used the software for: 2+ years ### "The Unofficial Bug Tracker" August 21, 2025 3.0 The user experience with QuickBooks shouldn't be compromised. New features shouldn't come at the cost of operational stability. If you've also found this frustrating, you're not alone. Pros The ease of mainting my clients books and interacting with them when task need to be completed. Onboarding and set up can be tricky but well worked out. Cons As an accountant, I need to be able to initiate an access request to a client's file because the current email invitation system has proven unreliable for over a year. Even when a client sends an invite correctly, it doesn't reach my email inbox for the invite to to be accepted. I get email from the client outside of QBO. I get Intuit Marketing email without a problem. It is not on the accountant or client side. They shouldn't have to create another user with a different email address. My ability to serve my clients is impacted. Allowing accountants to request access would solve this recurring Quickbooks Invite failure. Review Source VR Verified Reviewer president Accounting Used the software for: 2+ years ### "QBs Online Review" May 19, 2026 5.0 very positive experience, user-friendly, efficient workflows, strong integration, and reliable cloud access Pros web based and easy to use, accessible anywhere with simple interface and efficient workflow tools. Easy to reconcile accounts Cons not as functional as desktop version, fewer advanced features and limitations with complex accounting tasks Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) web based, easier for client to access the software Review Source AP Aimee P. Pet Groomer Consumer Services Used the software for: 2+ years ### "Frustrating Issues" April 26, 2026 3.0 Well after i git all the messes straightenes out, it worked fine and smoothly. It was very frustrating for a long time. I do like how it uses catagories that match your tax software. Pros I love how you can take a picture of your receipts and it auto fills for you. I also like that you can make rules for certain transactiins to follow and it auto sorts your expenses and income. Cons I have 2 businesses and dont use to many features. They charge us $410 fir each account and it has to have separate logins and in order to do 1 login and 2 businesses it was gonna charge us several hundred a month. Crazy. It also disconnected from my llc bank account and when i reconnected it it duplicated several transactions. As soon as i found why things were not matching up, i deleted the transactio s. A week later it reduplicated the same ones i had deleted. For my sol prop it missed speratic transactiins and never lost connection to my account. I had to go through all my statements and hand type in the ones that were missing... about 50 total.... also frustrating... Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Wanted autofill on my receipt capture. Freshbooms basic at the time did not have that. Review Source Kerry G. Owner and Operator Construction Used the software for: 2+ years ### "My Business is for Quickbooks" May 4, 2026 5.0 I would say my over all experience with Quickbooks has been beneficial in proper and organized book keeping Pros Quickbooks online accountant is a very comprehensive ecosystem it is designed for account professionals. I truly love that I can work many different clients invoices. It provides great transition to book keeping and yearly taxes. Cons I would say at first the software seems over whelming. But with little practice and navigation it becomes very easy to use. Review Source Byron K. Director of Marketing Hospitality Used the software for: 2+ years ### "The Green Standard" May 5, 2026 5.0 Solid platform. Can sometimes require a bit of a learning curve but overall solid and comprehensive feature offerings Pros Has tons of features and keeps getting better over time. Because it's in the cloud it's accessible from anywhere. It integrates with loads of other software. Cons Sometimes it's difficult to navigate to the accounts section. Unintuitive interface at times which is ironic given that it's made by intuit. Review Source Sarah D. CEO Design Used the software for: 2+ years ### "Easy to use, great reporting functionalities" April 27, 2026 5.0 Pros Very easy to use. Straightforward dashboard. Many different reporting features allowing us to dig into the nitty gritty of our numbers. Easy integration with my other softwares. Cons I really can't think of anything I like the least. It's user-friendly, has great reporting features, and integrates easily. Review Source Hannah H. Accountant Accounting Used the software for: 1-2 years ### "Quickbooks Online" May 5, 2026 4.0 Is sold to be user friendly but most of the time, clients end up having to call us (tax professionals) to fix their mess ups after the fact. Pros My favorite feature is the banking import feature. Makes not having to enter every transaction so easy. Cons How it wants to automatically code every transaction and then having to go back and change it. Wish it would leave it blank and let you set rules yourself from the very beginning. Review Source VR Verified Reviewer COMMIS COMPTABLE Construction Used the software for: 2+ years ### "facilité d'utilisation" December 10, 2025 5.0 j'ai beaucoup l'utiliser puisque tout mes dossiers et comptes bancaires sont à jour presque en temps réel. Pros facilité d'utilisation, onglet complet pour les comptes. la rapidité à faire les conciliations bancaires au fur et à mesure. Cons ils font des mises à jour et des changements de visuels sans qu'on puisse le tester et voir si on aime cela. aucun moyen de personnalisé les sections Review Source JM Jae M. Office manager Financial Services Used the software for: Less than 6 months ### "Efficient & easy to use!" December 3, 2025 5.0 Pros I like that I can send an invoice through QuickBooks just by using my client's email instead of having to email the invoice myself. I really like that I can see all transactions and expenses linked with the client account. Cons I like everything. QuickBooks is faster than other software for accounting. It lets me know right away when the accounts need attention. More efficient and accurate. Review Source KW Kenneth W. Accounts Consultant Accounting Used the software for: 6-12 months ### "QuickBooks Online Accountant Review" January 1, 2025 5.0 Task efficient, real time data update and really user friendly. Pros As a professional accountant, I was amazed by the efficiency of control and execution. Plus the software is very user friendly and anyone with basic accountancy skills can use it correctly. Cons I did not notice any cons with the QuickBooks Online Accountant software. Review Source Llyr R. Managiner Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "No undo features very easy to mess up a years worth of book-keeping with one mistake" May 22, 2023 4.0 I enjoyed the first year, but in the second year Quickbooks could not handle the workload and many errors started. I lost a year's worth of bookkeeping and accounting history. Pros It's fast for a cloud accounting option. It easy to get started but it can become overwhelming very quickly. Cons No undo features make it very easy to mess up a year's worth of book-keeping with one mistake. I learned the hard way. The online and call-for-help customer support is completely useless. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing QuickBooks Online Accountant I thought VAT was easier in Quickbooks. Review Source Mina E. Inventory Control Manager Wholesale Used the software for: 1-2 years ### "Perfect accounting system" August 21, 2023 4.0 Very good as an experienced accountant Pros User friendly , very accurate, easy to learn. Cons Poor customer support and it's a little bet expensive. Review Source Ashif Ahmed S. Self employed Publishing Used the software for: 2+ years ### "It's very great and helpful software for small business owners " January 12, 2023 4.0 Pros I've been using this software last two years, it's very user-friendly and easy to manage, bill pay, transfer and Access management system I like the most, it's has saved my time , I highly recommend it Cons need to add some new features , still need little bit update, otherwise I m happy about to using it Review Source AH Amy H. Enrolled Agent Accounting Used the software for: 2+ years ### "A must have for a business owner" January 17, 2023 5.0 I recommend this product to all of my small/large business clients and it helps them to stay organized and file timely. Pros The seamless integration of this program in my daily small business is fantastic. As an enrolled agent, my clients are able to invite me to their books and I can help them stay organized throughout the year. Cons Absolutely nothing. This is my favorite system to use in my tax practice and share with my clients who are just starting up. Review Source AM Allison M. Bookkeeper Accounting Used the software for: 2+ years ### "Satisfied " April 25, 2022 5.0 Overall has been a great experience Pros Once you have the base of how to use QBO it's is very easy using it daily. It is very common so most people know what you are talking about when you say that you use QBO. Cons Although QBO can integrate with other apps, doesn't always mean that they should be connected. Some times the System Admin. Will add invoices or payments by duplicating them every time an update is made. You have to wait until you get through the clean up headache to know to disconnect. Review Source JG Joy G. Professional Legal Bookkeeper Accounting Used the software for: 2+ years ### "Great Product" April 25, 2022 5.0 Pretty good, no major complaints. Pros I like that the software is user friendly and the customer service team is there to assist if a problem arises. Cons Changes are made with little to no notice. The true users should have input. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing QuickBooks Online Accountant Most recognizable software in the industry. Review Source MC Maddox C. Bookkeeper Accounting Used the software for: 2+ years ### "Good accounting software" April 26, 2022 4.0 Pros I think QuickBooks is one of the best options out there. It has many helpful integrations. It is relatively easy to use. Cons The customer service can be hit or miss. Reason for choosing QuickBooks Online Accountant Overall I feel like it produces higher quality financial reports. Review Source CUJ Chris U. J. Bookkeeper and Administrative Support Accounting Used the software for: 2+ years ### "Strong Remote Collaboration for Small Business Accounting" February 27, 2026 5.0 QuickBooks Online is a practical and reliable solution for freelance and remote bookkeepers managing multiple small business clients. Its cloud-based access, real-time collaboration, and time-saving features make it highly suitable for distributed workflows. Although interface changes and occasional bank feed issues require some patience, its ease of use, flexibility, and core bookkeeping reliability outweigh these drawbacks. Having used QBO for several years, it has become an indispensable tool, and with slightly more stable bank feeds and clearer communication on updates, it could easily be a 5-star experience. Overall, I would rate it 4.5 out of 5. Pros QuickBooks Online allows me to work simultaneously with clients on the same file, which eliminates the need to exchange documents and is especially helpful during month-end closes when clients can review invoices while I reconcile accounts. Clients can access the platform from mobile devices to approve invoices or check cash flow, while I manage reconciliations on my laptop, providing flexibility for remote bookkeeping. Automatic bank and credit card feeds save significant time, and the auto-matching feature speeds up categorizing recurring transactions. The dashboard and reporting layout are intuitive for clients without accounting backgrounds, making financial information easy to understand and communication smoother. Features like uploading receipts and sending invoices directly from the platform are convenient for both clients and outsourced bookkeepers. Cons Frequent interface updates can sometimes move menus or functions, disrupting established workflows and occasionally slowing down my work as I search for familiar features. While bank feeds are generally reliable, connections can occasionally drop, requiring re-authentication and minor client involvement. Support is efficient for routine questions, but guidance for complex account setups or historical data issues can vary depending on the representative, which can be challenging when managing multiple clients. Review Source DD Doris D. Human Resources Generalist Oil & Energy Used the software for: 2+ years ### "QuickBooks Online Accountant Review" January 14, 2026 5.0 How I have learned a lot of basic and advanced things about accounting is the main benefit that I really count on in QBOA. Pros QuickBooks Online Accountant offers all the tools that I require to get used to before I can start using more advanced QB tools such as QBO. It is through this tool that I have been able to seamlessly customize invoices and carry out project accounting automatically. Cons This is the basic tool for the entire QuickBooks Suite and I do not encounter issues while using it on my end. Review Source CH Charis H. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great Accounting Software, Disappointing Bookkeeping Support" October 23, 2025 4.0 Overall, QuickBooks Online Accountant is an excellent platform for managing day-to-day accounting. The software itself is easy to navigate, efficient, and well-designed for organizing financial information and tracking transactions. However, my experience with their bookkeeping and accounting support was frustrating — long calls, communication barriers, and unresolved issues made it difficult to rely on that service. If you plan to use QuickBooks mainly for its accounting software, it’s a fantastic tool. But if you’re looking for dependable, hands-on bookkeeping support, it may not meet your expectations. Pros QuickBooks Online Accountant is very user-friendly and intuitive, especially for managing daily financial tasks. I loved how easy it was to track income, expenses, and invoices, and the layout made it simple to organize accounts and view reports. The platform integrates smoothly with banking and payment systems, which made bookkeeping much more efficient and accessible for our nonprofit team. It’s an excellent tool for small organizations and businesses that want clear, streamlined accounting features without needing a lot of technical expertise. Cons While the software itself is great, the experience with the bookkeeping and accounting support was disappointing. Most of the representatives were based overseas, and communication was very challenging. I often spent hours on the phone trying to resolve simple issues, but problems rarely got fixed. It became extremely time-consuming and frustrating, which ultimately led us to stop using their bookkeeping service. I wish QuickBooks would provide more knowledgeable, accessible, and U.S.-based support for customers who need hands-on help with their accounts. Review Source JR Jack R. Accounting Specialist Accounting Used the software for: 2+ years ### "Solid feature but slower online experience" March 2, 2026 5.0 Pros QBs already covers most of the essential features we need, and it works smoothly with other systems like PCS. One thing it does really well is reporting. With the Custom Report feature, you can tailor reports to your own needs and pull them in the exact same format whenever you need them. Cons QBs online feels slow when switching, and it can get pretty frustrating at times. When applying payments, there are moments when you need to open an invoice to double check or make a quick edit, but the invoice takes a while to load. Unlike the desktop app, you end up waiting longer than you'd expect. The Aging Report format also changed from what it used to be, and the new setup feels less convenient. Before, you could just click the customer, open the gear icon, and add the rows you needed. Now you have to go into Customize, open Columns, scroll through the list, find what you want, and check it manually. Review Source DB David B. Owner Accounting Used the software for: 2+ years ### "Used to be good, now it's gone downhill and pricey" October 19, 2025 2.0 Overall, Quickbooks Accountant is just something we are stuck with at this point as long as we have clients that use it. We have switched our own internal accounting to a new software and have stopped recommending it to clients. Pros We use Quickbooks for a lot of our accounting clients, it was always what we recommended in the past. The biggest selling feature was its ease of use. We could train clients quickly to perform their basic accounting functions. The accountant edition does have some useful tools. All of our clients are on one dashboard and easy to get to. Managing team members and their client permissions is easy. We no longer use it but billing was simple and straightforward. The software is free for accounting partners as long as you have clients with subscriptions. Cons Intuit is one of the least customer friendly companies I have dealt with. There are constant price increases while they add features that no one asked for or will use. Recently, they completely redesigned their UI and now things that used to take one click to get to take several, if you can even find it. We no longer recommend this product to clients and have moved several over to a competitor when they asked due to the new design. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.