# QuickBooks Online Accountant Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is QuickBooks Online Accountant the right Accounting Practice Management solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/229996/QuickBooks-Online-Accountant/reviews --- QuickBooks Online Accountant 4.5 (59) [View alternatives](https://www.capterra.com/p/229996/QuickBooks-Online-Accountant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of QuickBooks Online Accountant Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews Peyton J Director of OperationsHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I especially value the real-time data access, collaborative features, and streamlined workflows for reporting and reconciliations, which save significant time and improve accuracy.“ April 23, 2026 JR Jack R Accounting SpecialistAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “QBs online feels slow when switching, and it can get pretty frustrating at times. When applying payments, there are moments when you need to open an invoice to double check or make a quick edit, but the invoice takes a while to load.“ March 2, 2026 AP Aimee P Pet GroomerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “I also like that you can make rules for certain transactiins to follow and it auto sorts your expenses and income.“ April 26, 2026 JR Jack R Accounting SpecialistAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “The Aging Report format also changed from what it used to be, and the new setup feels less convenient.“ March 2, 2026 JT Julie T BookkeepierAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “My experience with accounts payable and payroll has qualified me to work as a bookkeeper based entirely on my experience using QuickBooks.“ November 15, 2025 DB Daryl B Assistant Site ManagerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “I haven;t used all the fetaures as I am not a bookkeeper but some things usch as refunds are very clumsy to process and understandbaly, change requests can take months to be processed if at all“ October 19, 2025 JM Jae M Office managerFinancial Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I like that I can send an invoice through QuickBooks just by using my client's email instead of having to email the invoice myself.“ December 3, 2025 RP Rafael P General ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “They completely redesigned the UI and it's much harder to navigate.“ March 12, 2026 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Peyton J. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Strong Multi-Client Platform with Minor Limitations" April 23, 2026 4.0 Overall, it’s been a solid tool for managing multiple clients in one place. QuickBooks Online Accountant makes collaboration and access to financials easy, which saves a lot of time. That said, it can be slow at times and lacks flexibility in certain areas like reporting and workflow customization. Still, it gets the job done and is reliable for most day-to-day needs. Pros The centralized dashboard and seamless integration with QuickBooks Online make it easy to manage multiple clients efficiently. I especially value the real-time data access, collaborative features, and streamlined workflows for reporting and reconciliations, which save significant time and improve accuracy. Cons The platform can be slow at times, particularly when navigating between clients. Reporting and workflow customization are somewhat limited, and occasional system glitches or bank feed inconsistencies can require extra manual effort. Additionally, support responsiveness can vary depending on the issue. Review Source VR Verified Reviewer president Accounting Used the software for: 2+ years ### "QBs Online Review" May 19, 2026 5.0 very positive experience, user-friendly, efficient workflows, strong integration, and reliable cloud access Pros web based and easy to use, accessible anywhere with simple interface and efficient workflow tools. Easy to reconcile accounts Cons not as functional as desktop version, fewer advanced features and limitations with complex accounting tasks Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) web based, easier for client to access the software Review Source AP Aimee P. Pet Groomer Consumer Services Used the software for: 2+ years ### "Frustrating Issues" April 26, 2026 3.0 Well after i git all the messes straightenes out, it worked fine and smoothly. It was very frustrating for a long time. I do like how it uses catagories that match your tax software. Pros I love how you can take a picture of your receipts and it auto fills for you. I also like that you can make rules for certain transactiins to follow and it auto sorts your expenses and income. Cons I have 2 businesses and dont use to many features. They charge us $410 fir each account and it has to have separate logins and in order to do 1 login and 2 businesses it was gonna charge us several hundred a month. Crazy. It also disconnected from my llc bank account and when i reconnected it it duplicated several transactions. As soon as i found why things were not matching up, i deleted the transactio s. A week later it reduplicated the same ones i had deleted. For my sol prop it missed speratic transactiins and never lost connection to my account. I had to go through all my statements and hand type in the ones that were missing... about 50 total.... also frustrating... Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Wanted autofill on my receipt capture. Freshbooms basic at the time did not have that. Review Source VS Victoria S. Controller Accounting Used the software for: 2+ years ### "Long time Quickbooks User" February 16, 2026 4.0 I have been using Quickbooks for years and still find it one of the best accounting software for small and medium businesses. Even for those with not much accounting experience can use this software at a basic level. Pros The versatility to use it among many types of businesses. It is an intuitive program that suits small to medium businesses. Customization of reports for accounting purposes is very useful. Customization of invoicing and the use of classes for project management can span different types of companies needs. Price point is fair especially when compared to larger ERP systems that often contain too many bells and whistles and make it harder for broader use among staff. Customer and Client support is friendly and usually resolves issues or questions. Cons Quickbooks will tend to update the format/use of reports and dashboard that sometimes does not result in better outcomes but just having to relearn a process. Working in accounting, one likes to move thru inputting and reporting with ease and the constant "improvements" can sometimes slow down work. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing QuickBooks Online Accountant There was more options, features and much better reporting and customization Review Source RW Ray W. Senior Consultant Accounting Used the software for: 2+ years ### "Great accounting software quickbooks for small to medium business" November 14, 2025 5.0 Great over all experience, with great general ledger, accounts payable and invoicing, it's a very good product Pros Great accounting software for small to medium business, the price is great and user interface is easy to use. Cons Some functions are not customizable, so it's a little bit complex. It's not recommended for large or business Alternatives considered [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) Reason for choosing QuickBooks Online Accountant It's much better priced and easier to set up and cheaper Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Much easier an d more standardized than using excel sheets, which a lot of accounting firms are using, excel templates Review Source Kerry G. Owner and Operator Construction Used the software for: 2+ years ### "My Business is for Quickbooks" May 4, 2026 5.0 I would say my over all experience with Quickbooks has been beneficial in proper and organized book keeping Pros Quickbooks online accountant is a very comprehensive ecosystem it is designed for account professionals. I truly love that I can work many different clients invoices. It provides great transition to book keeping and yearly taxes. Cons I would say at first the software seems over whelming. But with little practice and navigation it becomes very easy to use. Review Source Byron K. Director of Marketing Hospitality Used the software for: 2+ years ### "The Green Standard" May 5, 2026 5.0 Solid platform. Can sometimes require a bit of a learning curve but overall solid and comprehensive feature offerings Pros Has tons of features and keeps getting better over time. Because it's in the cloud it's accessible from anywhere. It integrates with loads of other software. Cons Sometimes it's difficult to navigate to the accounts section. Unintuitive interface at times which is ironic given that it's made by intuit. Review Source Sarah D. CEO Design Used the software for: 2+ years ### "Easy to use, great reporting functionalities" April 27, 2026 5.0 Pros Very easy to use. Straightforward dashboard. Many different reporting features allowing us to dig into the nitty gritty of our numbers. Easy integration with my other softwares. Cons I really can't think of anything I like the least. It's user-friendly, has great reporting features, and integrates easily. Review Source Hannah H. Accountant Accounting Used the software for: 1-2 years ### "Quickbooks Online" May 5, 2026 4.0 Is sold to be user friendly but most of the time, clients end up having to call us (tax professionals) to fix their mess ups after the fact. Pros My favorite feature is the banking import feature. Makes not having to enter every transaction so easy. Cons How it wants to automatically code every transaction and then having to go back and change it. Wish it would leave it blank and let you set rules yourself from the very beginning. Review Source VR Verified Reviewer Finance Manager Online Media Used the software for: 1-2 years ### "A great time saver " May 6, 2026 5.0 The software does save time doing daily routine. The manager reports are great which you can run and send out within minutes. Pros The ease of posting invoices and recall feature are time saving. The auto posting makes posting payment very easy. A feature is the bank downloads upload which saves time posting payments and the match feature is great. Bank rec can be done within minutes. Cons The feature to expand on a transaction as times gets expand. One need to reload the report for it to expand Review Source DB Diane B. CPB, Directrice Accounting Used the software for: 2+ years ### "Le meilleur à ce jour !" October 1, 2025 5.0 J'adore QBO pour Comptables car cela nous permet d'offrir un service de qualité à nos clients. Plusieurs fonctionnalités accessibles seulement pour les comptables nous donne un avantage concurentiel. Pros Premièrement il est gratuit pour les comptables en version AVANCÉE (notre comptabilité, la paie et le suivi des heures). On peut apporter des corrections sans affecter (la majorité du temps) les transactions rapprochées. Permet de faire la vérification des livres comptables. Cons On ne peux pas corriger l'imputation de transactions en lots lorsque celles-ci sont liées à un produit. Je ne doute pas que cela va venir. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) accessible partout. peu importe où nous sommes. Review Source DB Daryl B. Assistant Site Manager Construction Used the software for: 6-12 months ### "Very good and easy to use accounting software" October 19, 2025 4.0 Pros Some features are great, such as raising POs and the interface is slick, easy to use, and often updated for constant improvement Cons I haven;t used all the fetaures as I am not a bookkeeper but some things usch as refunds are very clumsy to process and understandbaly, change requests can take months to be processed if at all Review Source RS Rachel S. Treasurer Religious Institutions Used the software for: 2+ years ### "R.Smith QBOA Insight" September 29, 2024 5.0 Client management. Project management. Workflow approval. Time tracking. Pros QuickBooks Online Accountant streamlines the entire process of accounting by automating repetitive tasks such as AP, AR and GL. Cons Apart from lack of offline access features on QuickBooks Online Accountant, I do not have any issue. Review Source RO Rachel O. Bookkeeper Accounting Used the software for: 2+ years ### "Best product out there for the job that bookkeepers do" April 12, 2022 5.0 I love QBO Accountant! I tried a few other bookkeeping software, but none compare to this workhorse. Pros I love that this software lets you do full-service bookkeeping, from categorizing transactions, to adding additional layers such as classes and locations, reconciling statements, connecting other apps, and fantastic reporting! Cons The customer service is hit and miss, and usually takes a few hours to resolve any problems. Thankfully I don't need to contact them very often. Reason for choosing QuickBooks Online Accountant Xero was very difficult to learn, plus I didn't feel like Americans were confident in using it, and Wave was very limited in the reporting and time saving tasks. Review Source Response from Intuit April 14, 2022 Hey there, Rachel! It's great hearing that QuickBooks Online for Accountants has helped make doing your clients bookkeeping super simple! If you ever need any help or have questions, please feel free to reach out through the 'Help (?)' icon within your account. Then we can get you taken care of from there! We also have several step-by-step articles in our QB Community right here: (quickbooks.intuit.com/community)! We appreciate you! -Faith, The QuickBooks Team CV Chelsea V. Director Education Management Used the software for: 2+ years ### "Quickbooks " July 6, 2023 5.0 I like that quickbooks integrated with my other softwares. I have been using quickbooks for 7 years. Pros Quickbooks is easy to use for small businesses and people who do not want to pay for an accountant. Cons Some features like invoices can be a little tricky to figure out and may take time to get used to doing. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing QuickBooks Online Accountant The reviews were good. Review Source KF Kyle F. Owner Design Used the software for: 2+ years ### "I have never hated a piece of software more in my life" January 22, 2023 1.0 Constant glitches, Constant errors, constant investigating into why QBO is failign me, constant sync issues with my bank, constant reentry and correcting of data, constant hesitation to trust anything this software is telling me, constant confusion with little understanding of the problems by support staff. Pros Support is quick and responsive all the time which is it's only saving grace. Cons Relying on a software that is online only means that if there are glitches or errors because of it's network or code executed in a webpage, this critically damages your books. Frequently quickbooks online will say that everything is correct and up to date when in reality there are numerous sync issues and entries duplicated by system glitches, also the fact that it ignores currency conversion means that what you had expected as correct is wrong and ensures you have hundreds of days of investigating to do to track down issues. Review Source EF Eva F. Bookkeeper Accounting Used the software for: 2+ years ### "Efficient Product " April 25, 2022 5.0 Pros Ease of use, the ability to see my client's data. Cons When paying several bills with one payment transaction, QB only shows that the bill was paid but not linked back to the whole payment. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Review Source JR Jessica R. Director of Operations Accounting Used the software for: 2+ years ### "Great for monitoring a number of clients" March 8, 2024 5.0 Easy to use for simple company files. For more intricate companies with a large amount of transactions, we still prefer to use QB Desktop Pros We use QB Online Accountant to host several company files for our clients. Easy to switch between companies! Cons Does not allow for consolidated reports with a parent and a subsidiary Review Source KS Keith S. CPA Accounting Used the software for: 2+ years ### "QuickBooks Online Accountant review by a CPA" April 14, 2022 4.0 I needed an accounting platform for my practice. It is easy to add clients, make invoices and receive payments. Pros I like that all of my clients can be accessed with one log in. Cons I also use payroll and I don't like that payroll adjustments can't be made easily. The software tries so hard to take accounting work out of accounting software that it sometimes makes it difficult for an accountant to use. Review Source BR Boleyn R. Sr US Tax Technician Accounting Used the software for: 2+ years ### "Excellent for Invoicing" February 10, 2023 5.0 Pros Easy to navigate. Easy to view. Quick calculations. There is more whistles to it that we don't use but nice to have if we need in the future. Cons I need to make separate customer entries for US$ and Cdn$ Review Source CUJ Chris U. J. Bookkeeper and Administrative Support Accounting Used the software for: 2+ years ### "Strong Remote Collaboration for Small Business Accounting" February 27, 2026 5.0 QuickBooks Online is a practical and reliable solution for freelance and remote bookkeepers managing multiple small business clients. Its cloud-based access, real-time collaboration, and time-saving features make it highly suitable for distributed workflows. Although interface changes and occasional bank feed issues require some patience, its ease of use, flexibility, and core bookkeeping reliability outweigh these drawbacks. Having used QBO for several years, it has become an indispensable tool, and with slightly more stable bank feeds and clearer communication on updates, it could easily be a 5-star experience. Overall, I would rate it 4.5 out of 5. Pros QuickBooks Online allows me to work simultaneously with clients on the same file, which eliminates the need to exchange documents and is especially helpful during month-end closes when clients can review invoices while I reconcile accounts. Clients can access the platform from mobile devices to approve invoices or check cash flow, while I manage reconciliations on my laptop, providing flexibility for remote bookkeeping. Automatic bank and credit card feeds save significant time, and the auto-matching feature speeds up categorizing recurring transactions. The dashboard and reporting layout are intuitive for clients without accounting backgrounds, making financial information easy to understand and communication smoother. Features like uploading receipts and sending invoices directly from the platform are convenient for both clients and outsourced bookkeepers. Cons Frequent interface updates can sometimes move menus or functions, disrupting established workflows and occasionally slowing down my work as I search for familiar features. While bank feeds are generally reliable, connections can occasionally drop, requiring re-authentication and minor client involvement. Support is efficient for routine questions, but guidance for complex account setups or historical data issues can vary depending on the representative, which can be challenging when managing multiple clients. Review Source CH Charis H. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great Accounting Software, Disappointing Bookkeeping Support" October 23, 2025 4.0 Overall, QuickBooks Online Accountant is an excellent platform for managing day-to-day accounting. The software itself is easy to navigate, efficient, and well-designed for organizing financial information and tracking transactions. However, my experience with their bookkeeping and accounting support was frustrating — long calls, communication barriers, and unresolved issues made it difficult to rely on that service. If you plan to use QuickBooks mainly for its accounting software, it’s a fantastic tool. But if you’re looking for dependable, hands-on bookkeeping support, it may not meet your expectations. Pros QuickBooks Online Accountant is very user-friendly and intuitive, especially for managing daily financial tasks. I loved how easy it was to track income, expenses, and invoices, and the layout made it simple to organize accounts and view reports. The platform integrates smoothly with banking and payment systems, which made bookkeeping much more efficient and accessible for our nonprofit team. It’s an excellent tool for small organizations and businesses that want clear, streamlined accounting features without needing a lot of technical expertise. Cons While the software itself is great, the experience with the bookkeeping and accounting support was disappointing. Most of the representatives were based overseas, and communication was very challenging. I often spent hours on the phone trying to resolve simple issues, but problems rarely got fixed. It became extremely time-consuming and frustrating, which ultimately led us to stop using their bookkeeping service. I wish QuickBooks would provide more knowledgeable, accessible, and U.S.-based support for customers who need hands-on help with their accounts. Review Source DD Doris D. Human Resources Generalist Oil & Energy Used the software for: 2+ years ### "QuickBooks Online Accountant Review" January 14, 2026 5.0 How I have learned a lot of basic and advanced things about accounting is the main benefit that I really count on in QBOA. Pros QuickBooks Online Accountant offers all the tools that I require to get used to before I can start using more advanced QB tools such as QBO. It is through this tool that I have been able to seamlessly customize invoices and carry out project accounting automatically. Cons This is the basic tool for the entire QuickBooks Suite and I do not encounter issues while using it on my end. Review Source VR Verified Reviewer Owner and Operator Accounting Used the software for: 2+ years ### "The Unofficial Bug Tracker" August 21, 2025 3.0 The user experience with QuickBooks shouldn't be compromised. New features shouldn't come at the cost of operational stability. If you've also found this frustrating, you're not alone. Pros The ease of mainting my clients books and interacting with them when task need to be completed. Onboarding and set up can be tricky but well worked out. Cons As an accountant, I need to be able to initiate an access request to a client's file because the current email invitation system has proven unreliable for over a year. Even when a client sends an invite correctly, it doesn't reach my email inbox for the invite to to be accepted. I get email from the client outside of QBO. I get Intuit Marketing email without a problem. It is not on the accountant or client side. They shouldn't have to create another user with a different email address. My ability to serve my clients is impacted. Allowing accountants to request access would solve this recurring Quickbooks Invite failure. Review Source DB David B. Owner Accounting Used the software for: 2+ years ### "Used to be good, now it's gone downhill and pricey" October 19, 2025 2.0 Overall, Quickbooks Accountant is just something we are stuck with at this point as long as we have clients that use it. We have switched our own internal accounting to a new software and have stopped recommending it to clients. Pros We use Quickbooks for a lot of our accounting clients, it was always what we recommended in the past. The biggest selling feature was its ease of use. We could train clients quickly to perform their basic accounting functions. The accountant edition does have some useful tools. All of our clients are on one dashboard and easy to get to. Managing team members and their client permissions is easy. We no longer use it but billing was simple and straightforward. The software is free for accounting partners as long as you have clients with subscriptions. Cons Intuit is one of the least customer friendly companies I have dealt with. There are constant price increases while they add features that no one asked for or will use. Recently, they completely redesigned their UI and now things that used to take one click to get to take several, if you can even find it. We no longer recommend this product to clients and have moved several over to a competitor when they asked due to the new design. Review Source Similar Products Featured ## Related categories [Accounting Practice Management](https://www.capterra.com/accounting-practice-management-software/)[Bookkeeper](https://www.capterra.com/bookkeeper-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.