# ADT Security Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ADT Security the right Physical Security solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230040/ADT-Security/reviews --- ADT Security 4.5 (18) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ADT Security Ease of use 4.6 Customer Service 4.4 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use William C. Director Publishing Used the software for: 1-2 years ### "Reliable peace of mind" August 24, 2022 5.0 Pros I like being able to activate/deactivate from my smartphone. Cons Sometimes wi-fi connection is iffy. Can't deactivate from outside, so must come inside and deactivate manually. But this is rare, and may be more a fault with my wi-fi. Review Source KC Kathleen C. Owner Individual & Family Services Used the software for: 2+ years ### "\[sensitive content hidden\] from ADT saves the day" May 2, 2026 5.0 Very positive experience with technical support and monitoring which is very responsive. The service is consistent. Pros ADT Customer Support is awesome. \[sensitive content hidden\] arrived to replace batteries in three sensors. She discovered that one of the sensors itself needed replacing and had a new sensor with her and replaced it on the spot. She checked the rest of my system and assured me that it was all good. ADT technicians take good care of their customers and give me confidence in ADT. I'll continue to be a loyal customer. Thank you \[sensitive content hidden\]! Cons No problems with monitoring or service. Some past devices have been less than perfect Lower prices would be nice Switched from [Moosen](https://www.capterra.com/p/10035278/Moosen/) ADT more modern up to date mainstream. Previous company out of business Review Source AG Allison G. Therapist Mental Health Care Used the software for: 1-2 years ### "Peace of Mind" February 2, 2025 3.0 Pros I like the app, how turning the system on/off is straightforward, the cleaning mode, and the backgrounds. Most importantly, I like the peace of mind it provides. The alarm is quite loud and can easily be heard in an emergency. Cons The price is a little high and I don’t like the green/red light that makes it obvious to potential intruders whether the system is armed. Review Source LM Liberty M. admin Automotive Used the software for: 6-12 months ### "safe secure " June 18, 2025 5.0 great! it’s way to navigate and very easy to use. it makes me feel safe and secure so i don’t have to worry Pros it works great and keeps us safe and secure i love it so much for being the best security system i could get Cons i have no issues with it it works great it is easy to use and i love that i can use my moblie device with it Review Source MP Marco P. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "I am happy with ADT " September 10, 2024 5.0 Good customer service on the phone and good easy app to use Pros Very happy with this company and their app. My place of business was broken into recently and because of the notifications on the app I received word right away. Also, the alarm itself seemed to work fast because the people that broke and had to leave immediately. Cons I’m very happy with ADT. I have nothing negative to say other than I also might consider getting cameras as a crime deterrent Review Source VR Verified Reviewer Owner Entertainment Used the software for: 1-2 years ### "Peace Of Mind Is Worth It" September 2, 2024 4.0 ADT gave me peace of mind that my business was safe. Pros I like being able to monitor who is engaging the alarm system. Cons I really didn't find any downside to the service. Review Source DA Daniele A. Director Food Production Used the software for: 2+ years ### "STAY AWAY FROM ADT NZ!" July 6, 2024 1.0 Pros The initial contact with their employees was just OK Cons When I built my house, I thought I was choosing a reliable company to install my alarm system and CCTV by going with ADT Security in New Zealand. What a mistake! The sales representative was clueless and clearly lacked proper training. \*\*CCTV:\*\* I asked for outdoor cameras, but the ones they installed couldn't handle the weather or salty air. They had to be replaced! The technician didn't bother to explain how to use the system, which was a nightmare to operate. Reviewing recordings was a chore, and even live images were a hassle. Nobody at ADT seemed to know how to use the system they installed. When the CCTV server died, they expected me to pay hundreds of dollars for a new one plus ridiculous installation costs. I fixed it myself with a computer and an app, and now it works better than ADT's mess. \*\*Alarm:\*\* Their so-called "installation" came with minimal explanations on arming and disarming the system. When an error appeared asking to replace sensor batteries, I assumed it was just the door sensors. But no, it was a motion sensor too—one I didn't even know had a battery! When I couldn't fix the error by changing the door sensor batteries, I called a technician. Turns out it was the motion sensor battery all along. ADT billed me $198 for something I could have done myself if they had just explained it over the phone. Communicating with ADT is a joke. They ignored my emails and calls, leaving me with voicemail and text messages demanding payment. They have no interest in resolving issues or helping their customers. Their behavior is shocking and disgraceful. Do NOT use ADT. They don't care about their customers because they rely on their advertising to bring in more victims. Find another company if you value your sanity and wallet! Review Source AD Antoinette D. Sr. Executive Assistant Management Consulting Used the software for: 2+ years ### "Extra Eyes While I Sleep" May 19, 2023 5.0 Overall, I am satisfied with my ADT Security and know they're the best in the marketplace. I could have used their competitors for a cheaper price. But I've learned a long time ago, just because the price is low that doesn't mean quality comes with the package. Pros The feature I enjoy most about my ADT Security is the two-way microphone. I can turn on the 'live' feature to view what's going on around our home and make a public announcement at the same time. For instance, I had an issue with a career criminal minded individual trying to break into our home. That person came back nightly around the same time. So, I turned on the microphone to alert the criminal I was aware of his presence. I was humored at the same time that the criminal paused to listen to what I had to say. Cons When living in a mobile home community having a security system is necessary. When I initially signed up to get our security system, I was told by a customer service rep that a camera could be placed underneath our manufactured home (crawl spot), but it turned out to be incorrect. When the tech support arrived, he said they're cameras wouldn't be able to operate underneath our home because it wouldn't have the right temperature as it would of the exterior cameras. I was hugely disappointed. Underneath our home was where we faced the most issues with that criminal. Review Source KF Kelsey F. VP of Finance Food & Beverages Used the software for: 2+ years ### "Security and Peace of Mind" July 6, 2023 5.0 As our business grows, this allows our facility to remain secure when we aren't physically there to see to just that. Pros This is security that is easy to set up. You can add/edit users easily. This allows our team to edit and secure our business and we know that it will be safe. We can access remotely or by user pad. We have had a few times that the alarms had went off and they communication of the issue is reported immediately and responded to quickly. Cons The billing portions on the website is a little difficult to find, but the product itself is easy to use both mobile and web. Reason for choosing ADT Security The ease us use and quick install sold us. Also the ability to have a mobile app, as not all of our admins are always on site. Review Source NE Noe E. Operations Manager Education Management Used the software for: 6-12 months ### "Overall perforamce" February 2, 2024 5.0 My overall experience is awesome. Having staff and family feel peace of mind is great. The quality is superior to everyone. The name that old value. Pros ADT Security has great service. The quality of cameras excellent. It gives me peace of mind. Everyone feels safe which is priceless. The brand name gives respect. The respond time is fast. I highly recommend it. Cons There is nothing I don't like about ADT security. Review Source AL April L. Owner Retail Used the software for: 2+ years ### "ADT Products and Services are worth it in the end." June 12, 2023 5.0 Our business is protected with ADT Pros Ease of use for all users, quick notifications Cons Batteries for all of the devices are a little pricey Review Source TE Tyler E. Sales Security and Investigations Used the software for: 2+ years ### "Adt" September 11, 2022 5.0 My overall experience is really good I would recommend to anyone. Pros Adt is great security choice, now that there partnered with google it is even better. There cameras can tell the difference between people, pets, packages, and family. Very cool Cons It’s a little more expensive then others but not much . Review Source TW Tyler W. Health Coach Alternative Medicine Used the software for: I used a free trial ### "More than what was needed " January 22, 2024 4.0 Pros It was a very comprehensive and robust security system. Cons Being an online company that works 100% remote we felt the cost and number of features exceeded what was necessary for our operation. Can see the value in a larger/multi person team setup. Review Source GB Garrett B. CEO Consumer Goods Used the software for: Less than 6 months ### "Excellent Security product for monitoring home or bussiness" September 27, 2022 5.0 So far it has been a positive experience and added a level of security we did not have before. Pros The software is super easy to set up and use on your mobile device. It took just a few minutes to setup with a prompted set up process. The App lets you control all security devices and monitor from anywhere. The support team is able to login remotely and fix or assess any issues quickly. Cons Some of the hardware received was faulty and required replacements. Review Source JJ Jasmina J. Operations Coordinator Consumer Services Used the software for: 6-12 months ### "ADT Security" November 21, 2022 5.0 Pros I love the fact that we could feel secure and taken care of even when we are not paying attention. It is easy to monitor and keep track of what is going on within our surroundings. Cons There is nothing that I could find that I like least about this software. Review Source ER Esmeralda R. Payroll International Trade and Development Used the software for: I used a free trial ### "Safety" July 8, 2022 5.0 Pros Very easy to use and set up when installed Cons Very loud but I guess that’s also a good thing Review Source EA Eric A. Owner Real Estate Used the software for: 1-2 years ### "Par for Alarm Systems" October 6, 2022 4.0 Par for the course. Neither satisfied nor dissatisfied with the equipment. Pros Easy app to navigate on IOS which was really nice. Cons The keypad kept having battery issues. We went through 2 different ones. Reason for choosing ADT Security Reputation. Review Source ER Ekaterina R. Realtor Real Estate Used the software for: Less than 6 months ### "Stay safe" September 29, 2022 5.0 Pros Easy to use, new users friendly, easy to set up and manage through the app Cons I don’t have much to compare to, so far no complaints Review Source Similar Products Featured ## Related categories [Physical Security](https://www.capterra.com/physical-security-software/)