--- title: "CRM in Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CRM in Cloud Software - reviews, pricing plans, popular comparisons to other Sales Tracking products and more." source_url: "https://www.capterra.com/p/230072/CRM-in-Cloud/" page_type: "product" language: "en" --- # CRM in Cloud Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CRM in Cloud ## What is CRM in Cloud? CRM solution that helps businesses manage opportunities, mass mailing, automation marketing, and more. ## What is CRM in Cloud used for? [Customer Data Platform](https://www.capterra.com/customer-data-platform-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Online CRM](https://www.capterra.com/online-crm-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €13 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CRM in Cloud?[Manage this product listing](https://www.g2.com/products/i-record-share-accounting-portfolio-management/claim_requests/new?auto=true) ## CRM in Cloud Overview Updated September 2026 AI summary CRM in Cloud supports small businesses, midsize companies, and enterprises seeking to manage customer relationships, sales pipelines, and marketing campaigns in a cloud-based environment. It offers contact management, lead tracking, workflow automation, customizable email templates, and sales reporting, along with integration options for productivity and accounting tools. Deployment is available across web, desktop, and mobile platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CRM in Cloud 3.0 (3) VS. [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting Price €13 Other, Per Month Starting Price $20 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (3) Ease Of Use 4.5 (306) Value For Money 3.5 (2) Value For Money 4.3 (185) Customer Service 3.0 (2) Customer Service 4.3 (240) ## CRM in Cloud alternatives [4.7 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [ContactPigeon](https://www.capterra.com/p/168153/ContactPigeon/) [5.0 (306)](https://www.capterra.com/p/168153/ContactPigeon/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168153/ContactPigeon/) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3,062)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132666/Pipedrive/) [Apollo.io](https://www.capterra.com/p/158696/Apollo/) [4.5 (398)](https://www.capterra.com/p/158696/Apollo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158696/Apollo/) ## FAQs about CRM in Cloud Features and Usability ### What are the key features of CRM in Cloud? CRM in Cloud offers contact and customer management, lead generation and lead nurturing, and pipeline management for sales tracking. It also includes email campaigns, workflow automation, appointment scheduling, and real-time reporting. Additional features include role-based permissions, document storage, proposal management, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? CRM in Cloud starts at €13 per month for the MONTHLY ENTRY plan, which covers up to 3 users. A free trial is available. The plan includes contact history, lead management, opportunity tracking with deal-status notifications, TeamSystem ecosystem integration, customizable email templates, marketing campaign performance analysis, and an unlimited contact database. Integrations ### Which third-party tools and platforms does CRM in Cloud integrate with? CRM in Cloud integrates with Gmail, Microsoft 365, iCloud, WordPress, Zapier, Cassa In Cloud, Contabilità in Cloud, Fatture in Cloud, and TeamSystem Enterprise. These connections cover email, cloud productivity, websites, and accounting-related platforms. Getting Started and Support ### What training and onboarding options does CRM in Cloud offer? CRM in Cloud provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, self-paced reference, and recorded walkthroughs for teams getting started with the product. Getting Started and Support ### What customer support options does CRM in Cloud offer? CRM in Cloud provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Without reviewer feedback on support, no user sentiment can be summarized here. These channels give users several ways to seek help and find product information directly through the vendor's support resources. ## Features AI summary Based on 14,838 Sales Tracking reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) CRM in Cloud includes **Customer Database**, giving teams a central place to store and organize customer records. However, it does not offer **Data Security** or **Real-Time Data**. Instead, it provides other features that reviewers also rate as important, including **Contact Database** (**47%**), **Search/Filter** (**45%**), and **Contact Management** (**44%**), helping businesses keep contact details accessible, find information faster, and manage customer interactions more efficiently. Data Import/Export 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Import and export data to and from software applications Activity Dashboard 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Calendar Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Campaign Analytics 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and interpret campaign performance metrics Lead Capture 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Lead Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process CRM in Cloud 102 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assignment Management: Assign issues and tasks based on availability or required skills - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Deal Management: Defines specific deal parameters to negotiate and secure deals - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Sequences: Set up automated email sequences to streamline outreach and engage leads/contacts - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Marketing: Plan marketing campaigns for events - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - For Sales Teams/Organizations: Caters to sales teams - Forecasting: Form predictions based on past and present data/trends - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HTML Editor: Add, edit, and manipulate HTML code directly - Image Library: Store and manage images - Interaction Tracking: Track interaction history by documenting conversations for contacts - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Newsletter Management: Create and update newsletter content to increase engagement - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Product Catalog: Present a catalog of inventory that customers can view - Proposal Generation: Create proposals based on costs of labor and materials - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Onboarding & Training: Process of training new hires by providing them with sales tools and knowledge needed to complete the job - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Planning: Define sales targets and create strategies to meet goals or marketing results - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Subscriber Management: Add or remove subscribers from mailing lists - Subscription Management: Process of managing customer subscription lifecycle for a recurring service or a product - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Web-based Deployment: SaaS, web-based, online deployment - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.3 (3) 3.3 Based on 3 reviews ## Pricing Value for money 3.5 (2) Free Trial [View pricing plan details](https://www.capterra.com/p/230072/CRM-in-Cloud/pricing/) MONTHLY ENTRY €13.00 Other,Per Month It includes: - Database illimitato di anagrafiche - Cronologia storica dei contatti - Template e-mail personalizzabili - Gestione lead - Gestione opportunità e notifiche su stato trattative - Analisi performance campagne marketing - Integrazione ecosistema TeamSystem MONTHLY PROFESSIONAL €22.00 Other,Per Month BUSINESS MONTHLY €39.00 Other,Per Month Value for money 3.5 (2) 3.5 Based on 2 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ iCloud](https://www.capterra.com/p/204717/iCloud/)[ Cassa In Cloud](https://www.capterra.com/p/230839/Cassa-In-Cloud/)[ Fatture in Cloud](https://www.capterra.com/p/238342/Fatture-in-Cloud/)[ TeamSystem Enterprise](https://www.capterra.com/p/228606/TeamSystem-Enterprise/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (2) 3.0 Based on 2 reviews ## User reviews Overall rating 3.0 Based on 3 reviews Filter by rating 5(1) 4(0) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent SD Simone D. Sommelier Food & Beverages ### "Da 1 stella" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 15, 2026 Pros Fino a prima dell'aggiornamento effettuato un paio di mesi fa nulla da eccepire, purtroppo non hanno mai avvisato dell'aggiornamento e dall'oggi al domani è cambiata configurazione. Cons Dopo l'aggiornamento, pieno di bug, richiesta assistenza su chat di supporto inesistente, insomma un programma da sconsigliare vivamente. Switched from [CloudYogi CRM](https://www.capterra.com/p/147683/CloudYogi-CRM/) Lo hanno cambiato loro, senza nemmeno avvisare, pensate la serietà di quest'azienda... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AF Alessandro F. Senior Account Manager Marketing and Advertising ### "Strumento Crm rapido e intuitivo " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 21, 2026 Utilizzato in una delle aziende per cui ho lavorato ed è stato utilissimo per inserire anagrafiche clienti/aziende per poi fare delle attività sulle stesse. Pros Estremamente intuitivo e di semplice utilizzo . Molto utile per avere sottomano tutte le informazioni di una azienda, specialmente nella gestione commerciale. Cons In alcuni casi richiede fin troppe informazioni da inserire e il significato del passaggio da lead ad account non é così comprensibile da subito. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Atalay C. Senior Manager, Paid Social and SEM Marketing and Advertising ### "Access CRM data from anywhere" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 August 23, 2025 Pros Because it's cloud-based, it's accessible from anywhere and requires no hardware. This makes life easier.Having a price advantage over its competitors. Cons As a senior digital marketing manager, one of the things I don't like is that it's not directly integrated with advertising platforms like meta ads and we have to use a tool. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.