# Shipt Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shipt the right Food Delivery solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230084/Shipt/reviews --- Shipt 3.9 (10) [View alternatives](https://www.capterra.com/p/230084/Shipt/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Shipt Ease of use 4.4 Customer Service 4.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IJ Irma J. CEO Music Used the software for: 2+ years ### "Great Service and product " December 23, 2021 3.0 It has been a great experience this far. They definitely show that they care. The customer service representatives and very helpful. Pros I love that I can order my groceries from where ever I am and have them delivered where ever. I love that I can easily stay in communication with my Shipt shopper. I also love that I can shop at several stores in town for what I need. Cons I don’t like they bugs that the app has at times. Sometimes the data will not show up proper in the app. Also, sometimes there are system delays. Review Source CF Crystal F. Owner / Manager Food & Beverages Used the software for: 1-2 years ### "Shipt, I prefer it over InstaCart" July 23, 2023 5.0 Pros It's easy to choose stores in your community and shop. Cons I know people who used food stamps and couldn't use it at the time I referred them. Alternatives considered [Instacart](https://www.capterra.com/p/229777/Instacart/)[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) Review Source CS Candace S. Assistant Fishery Used the software for: 1-2 years ### "Awesome tracking" May 24, 2024 3.0 Pros I love it. Tracking my packages on this app has been amazing. Its actually live time tracking. Cons It seems getting ahold of customer service is hard. Review Source BT Briauna T. Delivery Driver Transportation/Trucking/Railroad Used the software for: 2+ years ### "Shipt is my party go to" September 1, 2022 5.0 I had a great Shipt experience. I needed items for a gathering I was having but had so much to do that I did not have time to run around town finding items. That is when I came across Shipt. Shipt is partnered with Party City and I was able to get decor and food items delivered to my home in a short amount of time without even leaving the venue it was an absolute life saver. Thank you Shipt. Pros Easy order, delivery tracking, and delivered in hours Cons Not too many stores I use but no real problem with the software. Review Source MJ Mike J. Editor / Producer Entertainment Used the software for: Less than 6 months ### "Shipt is only worth it if you order often" May 4, 2023 4.0 I tried Ship but I think it's mostly for bigger businesses or people who order often. It isn't available in many places near me so I wouldn't get a membership and it's just too expensive otherwise. Pros The store selections, fast and friendly services, and a good list of item make Shipt a good choice overall. Cons Must have a membership otherwise you'll have to pay an expensive delivery fee. The biggest problem is that it's only available to order from in very select locations. Review Source BP Blair P. Director of Recruiting Staffing and Recruiting Used the software for: 2+ years ### "As a shopper and a customer, it's a love/hate relationship " July 7, 2022 4.0 Pros being able to place repeat orders if you tend to buy the same items over and over is very nice. You can also use store coupons and put in special requests (ie green bananas, don't substitute certain items, etc) Cons Many stores are offering their own version of shipt and you don't have to pay a membership fee to use that benefit. So the biggest con is the hefty price tag that an annual shipt membership comes with. Review Source AS Abby S. Marketer Marketing and Advertising Used the software for: 2+ years ### "Needs a lot of work" May 5, 2022 3.0 Pros This is good if you need groceries or supplies as soon as possible Cons It’s overly expensive, customer support is rude, and they need to rethink their membership. Review Source HA Hailey A. Educator Education Management Used the software for: 6-12 months ### "Does the Job" December 22, 2022 4.0 Pros Shipt's shop and delivery platform gets the job done. It's nice that you can communicate directly with your shopper. If there are substitutions or anything, they message you and ask for a preference if you haven't already included backups. Cons It's SO expensive for what it is. There are big delivery charges and the prices are so much higher than what they are in the store. It can also take a lot longer than it should to have your items delivered. Review Source KD Katelyn D. Operations Specialist Insurance Used the software for: 6-12 months ### "Shipt" April 27, 2022 4.0 Pros I like how easy the app is to navigate. The shoppers are always super nice and responsive Cons I wish there were more options of stores to choose from. Also faster delivery times Review Source MA Melinda A. Videographer Media Production Used the software for: I used a free trial ### "Shipt your new best friend" June 29, 2022 4.0 Pros I love the ability to purchase EXACTLY what you want even when a specific store might be out of the product you're in need of, the shopper will find a way to find a similar item or a backup item you can pick. Cons I found it a bit difficult to figure out where my receipts were, certain ones could only be found in my email and not in the app. Review Source Similar Products Featured ## Related categories [Food Delivery](https://www.capterra.com/food-delivery-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.