# Remote Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Remote Health the right Benefits Administration solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230091/Remote-Health/reviews --- Remote Health 3.8 (19) [View alternatives](https://www.capterra.com/p/230091/Remote-Health/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Remote Health Ease of use 3.7 Customer Service 4.3 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sergey K. Developer Information Technology and Services Used the software for: Less than 6 months ### "Good service" June 21, 2021 4.0 Very positive, I managed to make severals claims ) Pros I like that I can go anywhere in the world to the hospital on insurance. Cons Speed of processing the refund request. Review Source Response from SafetyWing December 23, 2021 Hi Sergey, Thank you so much for the great feedback! We are so delighted that you rate our service as we strive to provide just that for all of our customers. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you! We are here if you need anything! Cheers, Besa VR Verified Reviewer Head of sales Internet Used the software for: 1-2 years ### "Not the best insurance for remote employees " August 5, 2022 3.0 Pros 1\. very straightforward, 2. super easy UI which makes it very pleasant for a user to understand what's included and what to submit. Cons 1\. compared with what is out there, the offer is very limiting and isn't that great. Review Source Jessica H. VP People and Talent Computer Software Used the software for: 6-12 months ### "Bureaucratic, ineffective, slow" June 18, 2021 1.0 Almost consistently a waste of money and time. We'll be moving off it as soon as there are better options. Pros It's the only one on the market more or less, it's consistently used by EOR and it's easy to roll out due to the kind of "path of least resistence." Cons The front of remote health is just a marketplace of bureaucratic, ineffective, slow providers in country. Once you're behind the Remote 'platform' you're interfaced with a traditional, difficult to use system. Once you've submitted a claim, the providers do almost anything they can to discredit the claim. It is, at this point, barely worth offering the benefit at all. Review Source Response from SafetyWing September 10, 2021 Hi Jessica, Thank you so much for taking the time to share your honest feedback. Quite simply, you are absolutely right and we agree with you! The user experience hasn't been what it should be, and clearly you've seen that firsthand. We are aware of the issues that you've raised and have been working really hard to fix them. In fact, we've just relaunched a better version of Remote Health with lots of improvements to the member experience along with better benefits and pricing! We're speeding up claims and reimbursements thanks to a partnership with Wise. We're also making it simpler to arrange direct billing, and get pre-authorization when you need it. Our policy document is new, too - complete with better benefits in a clear, easy-to-understand format. We hope that you'll stick around with us to see the changes we've made and the things to come. We take all member feedback seriously, and use it to give our members what they need and want! Take good care, Juan C. iOS Engineer Computer Software Used the software for: Less than 6 months ### "Good coverage, bad implementation" September 28, 2021 4.0 Maybe not related to the software itself, but having to pay for the medical expenses in advance is not cool. I would value a better integration within the medical network (at least in Spain in which all medical insurances pay all in advance). Pros Easy to report. However, ideally, all should be integrated with clinics to avoid the need of making claims. Cons I miss a better way of showing exactly which are your coverages. Review Source Response from SafetyWing November 15, 2021 Hi Juan, Thanks for sharing your feedback! You're right - we are still fine-tuning our product and we have lots of great improvements on the horizon. We hope you'll stick with us to see them! With Remote Health, you are free to use your insurance at any private or public hospital, or doctor, in the world - no matter where you live or travel. We offer the option to arrange payment directly with your provider for covered services so that you don't have to pay out-of-pocket and submit a claim :slightly\_smiling\_face: If you ever need help, please contact us at remotehealth@safetywing.com. All the best, SM Sara M. COO Hospitality Used the software for: 2+ years ### "Great Perk and Smooth system" March 14, 2024 5.0 Pros I've been using Safety Wing (Remote Health plan) for over 4 years and it's the best company perk we have. The claim system is easy and smooth and the reimbursement comes back quickly. You get the best care when you are sick and in need, but it also helps you take care of your general health with complementary therapies! Cons Sometimes the platform to submit a claim gets stuck but it's quickly solved by contacting customers' support. Review Source MG Mateo G. Lead Data Scientist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Not ideal experience for Europeans" June 23, 2021 3.0 \- I haven't been able to experience the invoice process yet as I have not had the need to go to a private clinic yet. Pros \- The fact that I have private insurance as a remote employee in Spain for a US based company. Cons \- The way remote health is set up might be familiar for users coming from the US health system where you need to handle bills and invoices and do the work of passing those over your insurer (at least in some cases I believe). The way private insurance works in Europa and LATAM (in my experience) is that the insurer offers a a set of available clinics and facilities they have agreements with so when you are insured with a specific vendor you know to which hospitals you should go. With remote health I don't get recommended a specific doctor or facility to go to and that's weird coming from what I described previously. It also forces me to think about which doctors might charge more or less, what is my limit, etc. so I end up having to think about it more beyond just, "I need to go to the doctor where is one I could go to covered by my insurance". Not ideal, specially if you are coming from simpler healthcare experiences. It can be a bit confusing. Review Source Response from SafetyWing November 17, 2021 Hello Mateo, Thanks for taking the time to share your feedback with us! With Remote Health, you are free to use your insurance at any private or public hospital, or doctor, in the world - no matter where you live or travel. So, you aren't restricted to a network, but if you'd like, we're happy to share the info of providers in your area that we've worked with before - just reach out to us at remotehealth@safetywing.com. Regarding payment, we offer the option to arrange payment directly with your provider for covered services so that you don't have to pay out-of-pocket and submit a claim :slightly\_smiling\_face: Happy to set a call with you to go through the details. Give us a shout if you're interested! MP Megan P. Affiliate Manager Entertainment Used the software for: 6-12 months ### "Remove Health - For those everywhere" June 9, 2021 5.0 Super support Easy process Payments fast Pros Remote Health has been super for our company that is based all around the world. Just because we are all not in one country shouldn't limit us to access to healthcare! Been super easy to upload claims and guided as to the next steps where it is in the process. Payments are super fast too! Cons The limit in terms for a claim amount is not taken into consideration as some countries have less of a currency and pricing model is different compared to European prices. Review Source Response from SafetyWing December 23, 2021 Megan - For you to say: just we are not all in one country shouldn't limit us to access healthcare, and hearing that we have solved this problem for your company makes our day. This feedback is greatly appreciated as we are working hard to solve this problem for many other companies like yours. Thank you for helping us spread the word! Take care! LP Lara P. Financial Controller Wholesale Used the software for: 6-12 months ### "Safety Wing Review " June 28, 2021 3.0 No coverage in the country that I live in. Pros I have not used the product as it is not available in my country Cons It is my understanding that Safety Wing does not cover any medical treatments in South Africa. I am based in South Africa, so this is essentially not really a viable product for me. Unless they will be covering South Africa in the future? Review Source Response from SafetyWing September 21, 2021 Hi Lara, Thanks for leaving your feedback. Good news - I'm happy to share that Remote Health covers medical treatments in South Africa! In fact, it works in every country across the world, with over 175+ countries covered as main residence, including South Africa! (note, for US/HK/SG, you must get a special add-on. We'd love to chat with you about it. If you're interested, give us a shout at remotehealth@safetywing.com. Our amazing team will be ready to help you! NS Nabeel S. Regional Manager - APAC Financial Services Used the software for: Less than 6 months ### "Software is okay, but still developing" June 28, 2021 2.0 The software isn't great right now, but it might get better. Support is great though. They took my feedback on board and I've been assured it will be incorporated into developments but, this is a health insurance service so not everyone will have the appetite to wait for something that is pretty crucial. Pros Product is easy to use in that you can log-in easily and can navigate around easily Cons Dashboard is non-existent right now, though I've been told it's still being developed. No details around specific policies offered, no policy documents for insured clients. Review Source Response from SafetyWing August 27, 2021 Hi Nabeel, Thank you so much for taking the time to write your review. As a startup with the mission of building a global social safety net, it's important to have valuable feedback from early members like you. We don't take it lightly! You're right - we are still fine-tuning our product and we have lots of great improvements on the horizon. We hope you'll stick with us to see them! On another note, you are able to access your policy document and member insurance card from within your SafetyWing profile. Take a look, and if you're having trouble, let us know. Our support team is always available to help you! All the best, Mandy VR Verified Reviewer Onboarding Specialist Human Resources Used the software for: Less than 6 months ### "Great coverage for digital nomads" June 8, 2021 5.0 I've claimed once and it took a while before I received the value and once it got to my account it was further reduced by a foreign currency fee - asking for my local currency did't really matter. A 20% copay became 40% because of that. Pros I like that it covers most things that other insurance providers can't or won't do. Cons Ease of inputting bank account details is a bit confusing as it asks for details that we don't usually use even for international transfer. Review Source OD Olfa D. Sales Enablement Information Technology and Services Used the software for: Less than 6 months ### "Love the idea of a global solution but user experience improvements are required" June 14, 2021 4.0 The benefit is that I don't have to think about where I am and what service is going to be covered. Whether I am home or working as a digital nomad around the world, I am covered and it really put my mind at ease. I wish they should recommend doctors especially international ones in each country. Pros It's a global solution, I don't need to think about where and when to go to the doctor and I can submit claims from any country. Interface is easy to use. Cons The App is not available in my country (Spain) and it's a contradiction with the global offer concept. Filing a claims is a long an non-intuitive process. - Super long questionnaire - Not enough indication on what to really fill in - Date field doesn't have an international format - First time it went to pending literally the only option not explained - No message to say it moved from one status to the other - Missing SLAs In my case I was originally forwarded to a third party portal that was quite slow to charge between pages. Review Source DN Delisa N. Customer service representative Consumer Services Used the software for: Less than 6 months ### "Health Insurance" June 23, 2021 5.0 Pros Effecient Customer service they prompt to respond Cons I have to pay first then claim. What happens when you don't have money and you are sick. Mxm Review Source TR Tomás R. Software Engineer Computer Software Used the software for: Less than 6 months ### "An accessible and easy to use service" June 8, 2021 4.0 Pros Remote Health has been really simple to use. When I needed to make a claim, I was able to do it easy and seamlessly. I was able to quickly fill the form and attach files without too much trouble. Very recommended. Cons The response time of the customer support could be improved a bit. As it is a live chat, I expected a quick response, but at least they responded over email to clarify my question, so not bad after all. Review Source ZT Ziga T. Data scientist Gambling & Casinos Used the software for: Less than 6 months ### "Very good" June 23, 2021 5.0 Pros Easy to use, I like that our firm enabled us this Cons Nothing, I really like everything, good job Review Source Response from SafetyWing December 12, 2021 Hi Ziga, We are grateful that you took the time out to leave us a review. We are happy to hear that you like everything about us. We really appreciate you being a customer and helping to share the word out there. We're here if you need anything. Best, Besa RR Rafael R. Senior Data Scientist Consumer Services Used the software for: Less than 6 months ### "Remote Health" June 25, 2021 4.0 I haven't used it a lot. Pros Seems to be easy to use. Many country support Cons I haven't used a lot to have any cons. Review Source Response from SafetyWing December 23, 2021 Hi Rafael, Thank you for your rating! We do hope that in the future you will have to experience more of our service, and will be there to give you all that you need. Let us know if there's anything we can do for you. Best, Besa EK Ekaterina K. Finance Assistant Computer Software Used the software for: Less than 6 months ### "Great insurance option for remote companies" June 29, 2021 4.0 Pros Easy to use, friendly interface, customer support is great Cons Honestly, I haven't run into any problems with Remote Health yet Review Source Response from SafetyWing December 1, 2021 Hi Ekatarina, We can't thank you enough for the kind words about our platform. Your review means a lot to us and lets us know we're on the right track! All the best! MW MORRIS W. SOFTWARE DEVELOPER Logistics and Supply Chain Used the software for: Less than 6 months ### "Remote Health Review" June 28, 2021 4.0 Pros Remote health covers most health problems across the globe which is nice. Cons The process of making claims is complicated and too involving for the user's liking. It should be simplified by issuing members with cards that are can be used in approved hospitals. Review Source LM Lidia M. Psychologist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good alternative for your insurance" October 9, 2021 4.0 Pros It is fairly simple to claim for your health expenses; you just need to fill out a form a take a picture of the invoices to upload them. Cons The software itself is quite good, but the company sometimes takes too long to respond to your claims. Review Source SB Sascha B. Sr. Director of Sales Computer Software Used the software for: Less than 6 months ### "Perfect add on to local health insurance" June 18, 2021 4.0 Pros As in Germany you generally have a health insurance, it works like an add on and adds more service. At the same time you have a coverage in all other countries a frequent traveler like me needs. Cons I did not experience anything I would wish to have optimized so far. Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.