# Zego Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zego the right Real Estate Property Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230122/Zego/reviews --- Zego 4.5 (83) [View alternatives](https://www.capterra.com/p/230122/Zego/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Zego Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews AA Audry A Administrative AssistantReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “For property management companies looking for a dependable, user friendly payment solution that integrates well with established platforms, Zego is a solid choice with good value for the cost.“ April 16, 2026 LC Laurie C ManagerReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “Using Plaid was a concern for some residents as it continually checked account balances and would not allow payments to process if Plaid thought there was not enough money in the account.“ December 3, 2025 DA Dana A Controller and Office AdministratorReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I have been able to navigate the program with ease and I have been able to solve any issues I have had with their knowledge base and customer service team pointing me in the right direction.“ August 4, 2025 CW Cola W Finance ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “I have not been able to find a way to do this timely or in a way that I can see the transaction or cancel it or refund it without it causing extreme inconvenience to the tenant.“ December 4, 2025 BS Brooke S Property ManagerCommercial Real Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The integration is absolutely seamless, and I don't need to log into any additional applications to ensure that we are getting paid.“ March 12, 2026 AA Audry A Administrative AssistantReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Some fees associated with specific payment options may also be a drawback for residents.“ April 16, 2026 Amy D Regional ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “The utility billing is seamless and saves time performing tasks. When assistance is needed, the customer support team at Zego is top notch. “ December 3, 2025 Allison S Marketing Administrative AssistantReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “I'm not sure if there is anything I dislike! If I had to pick one thing I'd say that we do get a lot of calls saying autopay was cancelled - but I tend to think this is user error.“ December 10, 2025 ## Showing most helpful reviews Showing 1-25 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amy D. Regional Manager Real Estate Used the software for: 2+ years ### "Fantastic!" December 3, 2025 5.0 Zego is top notch. I have used other tools over the years and Zego really is the best value for the investment. Pros Zego is fantastic! When onboarding new property managers, it is really ease to train them and bring them up to speed quickly. The utility billing is seamless and saves time performing tasks. When assistance is needed, the customer support team at Zego is top notch. They solve problems AND empower us end users with good training. Plus, they are so friendly! Cons There really is not anything about Zego that is negative or a "con". I have found everything with Zego to be wonderful! Review Source LC Laurie C. Manager Real Estate Used the software for: 2+ years ### "Zego helps keep residents current!" December 3, 2025 5.0 Experience so far has been satisfactory. Very easy to refund accidental duplicate payments. Easy method of checking payment history. Pros Zego is very user friendly and the autopay and Flexpay options help residents keep current on their rent. Cons Using Plaid was a concern for some residents as it continually checked account balances and would not allow payments to process if Plaid thought there was not enough money in the account. Alternatives considered [ZEGOCLOUD](https://www.capterra.com/p/265363/ZEGOCLOUD/) Reason for choosing Zego Ease of use for residents and payment tracking. Review Source VR Verified Reviewer General Manager Hospitality Used the software for: Less than 6 months ### "Zego Review" May 11, 2026 5.0 The communication is top notch. I can always reach support. They offer a great portal and I really appreciate how easy it has been to work with Zego. Pros The portal is easy to operate. The system is seamless with Rent Manager as our property management system. Cons The contract set up process was very involved and lengthy. I understand this is for safety however, for a business with a complex structure it made it challenging to get everything processed. Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) They did not integrate with the PMS we wanted to switch to. Review Source LG Laura G. Staff Account Real Estate Used the software for: 2+ years ### "Bad customer service" November 5, 2025 2.0 Not favorable. I get really annoyed with not being able to talk to someone to get issues resolved. And more irritated when they mess up on what I have requested. It is impossible to actually talk to someone that can help you. They are all message takers. Pros Most of the time they get our RUBS bills correctly. I like that rent payments download into our software. Cons Their help system. You can never call and talk to someone and get an issue resolved. You can submit a help ticket online yourself. And if you call in, the person puts in a help ticket for you. Not helpful. When they get around to helping you, it could be several days. Last time it took 2 weeks and that was after I sent an email to remind them. Also, I try to be as clear as possible in my emails, and often they don't do what I have asked. Then they have to correct what they did and that takes more time. Would be more helpful if we could talk to someone and get the issue resolved like other companies. Review Source AA Audry A. Administrative Assistant Real Estate Used the software for: 1-2 years ### "Reliable payment solution" April 16, 2026 5.0 Overall, our experience with Zego has been very positive. It delivers reliable performance, integrates well with our existing systems, and simplifies payment management for both our team and our residents. It has helped reduce manual processes, improve payment consistency, and support smoother operations across our portfolio. For property management companies looking for a dependable, user friendly payment solution that integrates well with established platforms, Zego is a solid choice with good value for the cost. Pros Zego integrates seamlessly with Rent Manager, which has made day to day operations much more efficient for our team. Payments post reliably, reporting is clear, and the system works exactly as advertised. It’s very user friendly for both staff and residents, which reduces confusion and cuts down on support requests. Another standout is the flexibility in payment options. Residents can pay online, set up recurring payments, or use alternative methods, which improves on time payments and overall satisfaction. The platform also helps streamline reconciliation and reduces manual work for accounting. Customer service has been consistently helpful and knowledgeable. When questions come up, their team is responsive and able to provide clear answers quickly, which is important in a fast paced property management environment. Cons While the platform is strong overall, there can be occasional delays with certain payment types processing or reflecting in real time, depending on the method used. Some fees associated with specific payment options may also be a drawback for residents. From an admin perspective, there are areas in reporting and customization that could be more robust, especially for teams that want deeper financial insights or more tailored workflows. Review Source MS Michelle S. Collections Manager Real Estate Used the software for: 1-2 years ### "Zego is the Way to Go" February 4, 2025 5.0 Pros Ease of Use, tenant access, integration with our accounting software. Cons Lockbox specific - not being able to see images of payments with envelopes/post. Can only view them if they are pushed to an exception queue for decisioning. Switched from [MRI Commercial Management](https://www.capterra.com/p/199962/MRI-Commercial-Management/) MRI was too archaic and this was more streamlined Review Source ML Miri L. Office Manager Real Estate Used the software for: 2+ years ### "Great Software" January 20, 2025 5.0 Pros Easy to set up, cutting edge software, easy to use. Cons Nothing comes to mind at this time. It's great. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) It was a more up to date software for payment processing. Review Source BS Brooke S. Property Manager Commercial Real Estate Used the software for: 2+ years ### "Zego and Rent Manager -- A Perfect Fit" March 12, 2026 5.0 I would say that using it with Rent Manager Express (online version) is the best way to maximize your Zego efforts. Pros About half of our residents use Zego to make rent payments (with the others writing checks--remember those?) through Rent Manager, our rental management system. The integration is absolutely seamless, and I don't need to log into any additional applications to ensure that we are getting paid. Cons For a while, we had an issue with returned payments, but that has been resolved satisfactorily by their support team. Review Source TB Tyler B. Manager Real Estate Used the software for: Less than 6 months ### "Happy Customer" February 5, 2026 5.0 Overall, my experience with Zego has been solid and practical. It does what it’s supposed to do without creating extra work or complexity. The system is easy to navigate, the workflows make sense, and once things are set up, it largely runs in the background. That alone removes a lot of day-to-day friction. Pros From a resident's standpoint, everything being in one place just makes life easier. From an operator standpoint, fewer errors, cleaner records, and decent integrations matter more than flashy features—and Zego delivers there. Support has also been solid when issues come up. Cons I wish there were at least one free option for transactions (regarding fees), but I do understand that the pricing structure is competitive. Review Source LM Leslie M. Property Manager Office Manager Real Estate Used the software for: 1-2 years ### "ZEGO or NO GO" February 19, 2026 5.0 Zego has made our day to day processes so much easier to manage. Also, the tenants really like the ease of it. Pros The best is how easy it is for the tenant to use. Very user friendly and customer service is always quick and helpful. Cons The least thing I like is the time we spent without it! Really, there's nothing I can think of that we don't like. Review Source KE Kim E. Office Manager Real Estate Used the software for: 2+ years ### "Great Service" February 4, 2025 5.0 Good. 99% of the time we have no issues. Pros User Friendly, good service, reasonable cost. Cons Having to deal with payments that get messed up. Review Source BH Brittany H. no Hospitality Used the software for: 1-2 years ### "DONT USE THIS THEM " May 22, 2025 1.0 Pros nothing, they are an overpriced company that charges ridiculous fees to process HOA payments - made to use their services Cons pricing is outrageous, ridiculous fees to process HOA payments - made to use their services. I will no recommend this to any HOA company looking for software Review Source JS Jeff S. Coordinator Real Estate Used the software for: 2+ years ### "Zego Review" February 4, 2025 5.0 Great! Highly recommend for any property management platform. Pros Very easy app to use, reward points for different tasks. Cons Integration with some software doesn't work properly. Review Source LO Luis O. Accounting Real Estate Used the software for: 2+ years ### "Zego Improvements Over the Years" October 10, 2024 4.0 Overall, the company has improved immensely and has listened to their customers to make improvements. Pros The company has grown in the last 4 years and has improved their features extensively. Cons Customer support used to have little knowledge about their own systems, and I had to learn a lot of it on my own. Review Source GC Georgia C. Controller Real Estate Used the software for: 2+ years ### "Zego Payments saves us time and $$" August 14, 2024 5.0 Very happy with Zego payments and the Zego customer support. Pros We use Zego for processing resident payments, which allows our customers to use a variety of payment methods we would not otherwise be able to accept. Zego integrates with our management software and automatically updates the resident's account. Cons Users sometimes forget to turn off their automatic payments. But Zego has implemented the refund button so that has become easier to correct. Review Source JW Jacob W. Assistant Community Director Real Estate Used the software for: 2+ years ### "Zego is our preferred payment software of 4+ years" July 31, 2024 5.0 Has been a great past 4 years using Zego Pros Ease of use for property managers and number of payment options available for renters. Paylease continues to innovate their products to make it more seamless for everyone. Cons Sometimes it takes long for credit card payment batches to deposit into the bank Review Source CY Christina Y. Property Manager Real Estate Used the software for: 2+ years ### "Great product" July 16, 2024 5.0 Pros Great alternative for tenants that use money orders. Cons Need to incorporate auto e-mails for new tenants when they move in. Review Source LS Linda S. Accounts Manager Real Estate Used the software for: 2+ years ### "Zego for Rent Payments" June 13, 2024 5.0 It's been a dream. No cost to us. Easy setup. The tenants that use it seem pleased. Customer service is always prompt. Pros The setup was easy. It doesn't cost us anything to use. Cons I really don't have any Cons. Occasionally there might be a hiccup with customer service. Reason for choosing Zego We didn't look at any other products for processing rent payments. Review Source RL RICHARD L. Community Manager Real Estate Used the software for: 2+ years ### "Makes Rental Payments Easier With On-Line Options" June 13, 2024 5.0 Pros Easy and gives great options to residents for paying from anywhere in the world (about) Cons Sometimes the processing may be delayed, but knowing it's on the way helps! Review Source AJ Angee J. Regional Property Manager Real Estate Used the software for: 2+ years ### "Big fan of Zego" April 10, 2024 5.0 Our experience, espencially with costumer service, has been excellent. Pros Zego has made our lives easier by giving us the place for our residents to pay their rent online. We also use Cashpay which is new for us and it's been awesome. We no longer take money orders and instead, they use cashpay and the money goes directly into their account. No more scanners not reading the money orders causing bank errors! Cons The only con is when I can't get my bosses to implement another one of their programs! Review Source VR Verified Reviewer CIO Real Estate Used the software for: 2+ years ### "Zego payments made easy" March 26, 2024 4.0 Pros It is integrated with our software so that all payments are recorded there automatically Cons Signing up and creating new users takes a few steps Review Source CB Casandra B. Property Manager Real Estate Used the software for: 1-2 years ### "By Far the Worst Customer Service I have Ever Received " November 4, 2022 1.0 Absolutely horrible. Pros I did not like a single thing about this software. Any good features it did have were completely outweighed by the lack of customer service entirely. Cons The Customer Service is absolutely horrible. I was completely lied to multiple times, made to fill out forms, sent on goose chases, only for every person I talked to, to tell me something different. I waited 33 days on a response to try to cancel the product, which then put us past the contract required notice and we had to pay for this horrible software for another year. Oh and if a tenant bounces a payment? Forget it, Zego won't tell you until 2 weeks later, so then they get two months behind on rent and you've lost considerable money. Reason for choosing Zego Price Review Source DK DESTINY K. LEASING MANAGER Real Estate Used the software for: 2+ years ### "Easiest App!" June 29, 2021 5.0 I love the app - it allows us to do many functions such as setting up events for residents to RSVP and that helps us with the planning of our resident retention. Pros This app allows us to get in touch with our residents quickly and efficiently. Messages sent are out quickly and you're able to reply to residents just like in an email. Easy and efficient. Cons I don't really have too many complaints as the intent for this app is completely seamless and there's not too much to complain about. Review Source DG Delia G. Senior Accounting Manager Construction Used the software for: 6-12 months ### "User Friendly and no mistakes" June 14, 2024 4.0 Pros Pertinent detailed, minimal errors and very user friendly for accounting. Cons not a lot of training available online for the different roles if needed Review Source JP July P. secretary Real Estate Used the software for: 6-12 months ### "cheap payment processing option" January 11, 2023 5.0 Pros The reason we went with zego is due to the integration with Rent manager and the Price. Cons There's no con that I know of, as we use the Rent Manager integration. 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