# Zego Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zego the right Real Estate Property Management solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230122/Zego/reviews --- Zego 4.5 (82) [View alternatives](https://www.capterra.com/p/230122/Zego/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zego Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews AA Audry A Administrative AssistantReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “For property management companies looking for a dependable, user friendly payment solution that integrates well with established platforms, Zego is a solid choice with good value for the cost.“ April 16, 2026 LC Laurie C ManagerReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “Using Plaid was a concern for some residents as it continually checked account balances and would not allow payments to process if Plaid thought there was not enough money in the account.“ December 3, 2025 Amy D Regional ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “The utility billing is seamless and saves time performing tasks. When assistance is needed, the customer support team at Zego is top notch. “ December 3, 2025 CW Cola W Finance ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “I have not been able to find a way to do this timely or in a way that I can see the transaction or cancel it or refund it without it causing extreme inconvenience to the tenant.“ December 4, 2025 DA Dana A Controller and Office AdministratorReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I have been able to navigate the program with ease and I have been able to solve any issues I have had with their knowledge base and customer service team pointing me in the right direction.“ August 4, 2025 AA Audry A Administrative AssistantReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Some fees associated with specific payment options may also be a drawback for residents.“ April 16, 2026 BS Brooke S Property ManagerCommercial Real Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The integration is absolutely seamless, and I don't need to log into any additional applications to ensure that we are getting paid.“ March 12, 2026 Allison S Marketing Administrative AssistantReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “I'm not sure if there is anything I dislike! If I had to pick one thing I'd say that we do get a lot of calls saying autopay was cancelled - but I tend to think this is user error.“ December 10, 2025 ## Showing most helpful reviews Showing 1-25 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amy D. Regional Manager Real Estate Used the software for: 2+ years ### "Fantastic!" December 3, 2025 5.0 Zego is top notch. I have used other tools over the years and Zego really is the best value for the investment. Pros Zego is fantastic! When onboarding new property managers, it is really ease to train them and bring them up to speed quickly. The utility billing is seamless and saves time performing tasks. When assistance is needed, the customer support team at Zego is top notch. They solve problems AND empower us end users with good training. Plus, they are so friendly! Cons There really is not anything about Zego that is negative or a "con". I have found everything with Zego to be wonderful! Review Source LC Laurie C. Manager Real Estate Used the software for: 2+ years ### "Zego helps keep residents current!" December 3, 2025 5.0 Experience so far has been satisfactory. Very easy to refund accidental duplicate payments. Easy method of checking payment history. Pros Zego is very user friendly and the autopay and Flexpay options help residents keep current on their rent. Cons Using Plaid was a concern for some residents as it continually checked account balances and would not allow payments to process if Plaid thought there was not enough money in the account. Alternatives considered [ZEGOCLOUD](https://www.capterra.com/p/265363/ZEGOCLOUD/) Reason for choosing Zego Ease of use for residents and payment tracking. Review Source BS Brooke S. Property Manager Commercial Real Estate Used the software for: 2+ years ### "Zego and Rent Manager -- A Perfect Fit" March 12, 2026 5.0 I would say that using it with Rent Manager Express (online version) is the best way to maximize your Zego efforts. Pros About half of our residents use Zego to make rent payments (with the others writing checks--remember those?) through Rent Manager, our rental management system. The integration is absolutely seamless, and I don't need to log into any additional applications to ensure that we are getting paid. Cons For a while, we had an issue with returned payments, but that has been resolved satisfactorily by their support team. Review Source LG Laura G. Staff Account Real Estate Used the software for: 2+ years ### "Bad customer service" November 5, 2025 2.0 Not favorable. I get really annoyed with not being able to talk to someone to get issues resolved. And more irritated when they mess up on what I have requested. It is impossible to actually talk to someone that can help you. They are all message takers. Pros Most of the time they get our RUBS bills correctly. I like that rent payments download into our software. Cons Their help system. You can never call and talk to someone and get an issue resolved. You can submit a help ticket online yourself. And if you call in, the person puts in a help ticket for you. Not helpful. When they get around to helping you, it could be several days. Last time it took 2 weeks and that was after I sent an email to remind them. Also, I try to be as clear as possible in my emails, and often they don't do what I have asked. Then they have to correct what they did and that takes more time. Would be more helpful if we could talk to someone and get the issue resolved like other companies. Review Source TB Tyler B. Manager Real Estate Used the software for: Less than 6 months ### "Happy Customer" February 5, 2026 5.0 Overall, my experience with Zego has been solid and practical. It does what it’s supposed to do without creating extra work or complexity. The system is easy to navigate, the workflows make sense, and once things are set up, it largely runs in the background. That alone removes a lot of day-to-day friction. Pros From a resident's standpoint, everything being in one place just makes life easier. From an operator standpoint, fewer errors, cleaner records, and decent integrations matter more than flashy features—and Zego delivers there. Support has also been solid when issues come up. Cons I wish there were at least one free option for transactions (regarding fees), but I do understand that the pricing structure is competitive. Review Source MS Michelle S. Collections Manager Real Estate Used the software for: 1-2 years ### "Zego is the Way to Go" February 4, 2025 5.0 Pros Ease of Use, tenant access, integration with our accounting software. Cons Lockbox specific - not being able to see images of payments with envelopes/post. Can only view them if they are pushed to an exception queue for decisioning. Switched from [MRI Commercial Management](https://www.capterra.com/p/199962/MRI-Commercial-Management/) MRI was too archaic and this was more streamlined Review Source AC Avrom C. VP Finance and Administration Real Estate Used the software for: 2+ years ### "Zego Helps our business be more efficient" October 29, 2024 5.0 It has been very positive. There have been a few small bumps and almost always they are fixed quickly. Pros The ease of use and its integration with RentManager. It blows away other solutions we worked with previously. We "set it and forget it" for the most part. Saves lots of time and energy for our company. Cons It would be even better if all features were available in Canada. Switched from [Letus](https://www.capterra.com/p/207676/RentMoola/) When we switched to Rentmanaber ths product was available and fully integrated. Rentmoola also was not working as well as we wanted (and a few months later they went into receivership so we were right) Review Source DB Danette B. Bookkeeper Real Estate Used the software for: 1-2 years ### "ZEGO for PM is the best" December 15, 2024 4.0 My experience with Zego overall has been VERY good. Pros for property management, there's nothing better. it automatically posts to tenant register Cons there was difficulty in correspondence but they did fix it and it seems to be very good no Switched from [CSG Forte](https://www.capterra.com/p/135920/Forte-Payment-Systems/) less expensive, better fee structure and auto posting to tenant account. Review Source ML Miri L. Office Manager Real Estate Used the software for: 2+ years ### "Great Software" January 20, 2025 5.0 Pros Easy to set up, cutting edge software, easy to use. Cons Nothing comes to mind at this time. It's great. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) It was a more up to date software for payment processing. Review Source LM Leslie M. Property Manager Office Manager Real Estate Used the software for: 1-2 years ### "ZEGO or NO GO" February 19, 2026 5.0 Zego has made our day to day processes so much easier to manage. Also, the tenants really like the ease of it. Pros The best is how easy it is for the tenant to use. Very user friendly and customer service is always quick and helpful. Cons The least thing I like is the time we spent without it! Really, there's nothing I can think of that we don't like. Review Source JL Jered L. Director of Business Development Real Estate Used the software for: 2+ years ### "Run don't walk to Zego's suite of products." May 2, 2024 5.0 My nearly 15 year experience with Zego products has been overwhelmingly positive. I find their team to be interested in customer feedback, concerns and recommendations to help drive innovation and product development. Pros Having been a user and pilot user of many zego products and features over the years one thing has stood out; their value on customer input to help drive product initiatives. Cons The inherent challenges of an integrated product vs. single stack solution. If something were to operate incorrectly the separation of products can increase the troubleshooting workload. Reason for choosing Zego Price and convenience were top of mind considerations followed closely by back-end user experience. Switched from [LOFT](https://www.capterra.com/p/233623/LOFT/) I was looking for a more white label experience to present to my residents, Mobile Doorman provided the customization we wanted while maintaining the back-end support systems a company like mine needs. Review Source JK John K. Member Real Estate Used the software for: 1-2 years ### "Set it and Forget it" October 11, 2024 5.0 After an onboarding process, I have not had to interface with the Zego team at all. That is how it should be. Pros Easy to use, set it and forget it. The best type of back-end software is the kind you don't have to think about. Cons Per-transaction fee makes small payments net losers. Review Source LO Luis O. Accounting Real Estate Used the software for: 2+ years ### "Zego Improvements Over the Years" October 10, 2024 4.0 Overall, the company has improved immensely and has listened to their customers to make improvements. Pros The company has grown in the last 4 years and has improved their features extensively. Cons Customer support used to have little knowledge about their own systems, and I had to learn a lot of it on my own. Review Source CC Christina C. Manager Real Estate Used the software for: 2+ years ### "User friendly" October 8, 2024 5.0 The software makes property management task efficient and stress free. Pros User-friendly property management software. Cons I nothing but good to say about the software Review Source GC Georgia C. Controller Real Estate Used the software for: 2+ years ### "Zego Payments saves us time and $$" August 14, 2024 5.0 Very happy with Zego payments and the Zego customer support. Pros We use Zego for processing resident payments, which allows our customers to use a variety of payment methods we would not otherwise be able to accept. Zego integrates with our management software and automatically updates the resident's account. Cons Users sometimes forget to turn off their automatic payments. But Zego has implemented the refund button so that has become easier to correct. Review Source PD Prentis D. property manager Real Estate Used the software for: I used a free trial ### "Great app for PM pros" November 18, 2024 5.0 i enjoy it, it is very easy and user friendly Pros Great app, great functionality and easy to use Cons none at all , i enjoy all aspects of th app Review Source LS Linda S. Accounts Manager Real Estate Used the software for: 2+ years ### "Zego for Rent Payments" June 13, 2024 5.0 It's been a dream. No cost to us. Easy setup. The tenants that use it seem pleased. Customer service is always prompt. Pros The setup was easy. It doesn't cost us anything to use. Cons I really don't have any Cons. Occasionally there might be a hiccup with customer service. Reason for choosing Zego We didn't look at any other products for processing rent payments. Review Source RL RICHARD L. Community Manager Real Estate Used the software for: 2+ years ### "Makes Rental Payments Easier With On-Line Options" June 13, 2024 5.0 Pros Easy and gives great options to residents for paying from anywhere in the world (about) Cons Sometimes the processing may be delayed, but knowing it's on the way helps! Review Source KC Kaitlyn C. Marketing Associate Real Estate Used the software for: 2+ years ### "Great Resource with Room to Improve" May 7, 2024 3.0 I really like this program, but there is definitely room to improve. Pros I like how easy the app makes it for me to post and collect RSVPs for resident events. It's also very easy to communicate with residents through the chat function. This review was collected with the promise of rewards on Zego Champions. Cons There are frequent tech issues and bugs for residents. These happen most often when there is a new update. Review Source AJ Angee J. Regional Property Manager Real Estate Used the software for: 2+ years ### "Big fan of Zego" April 10, 2024 5.0 Our experience, espencially with costumer service, has been excellent. Pros Zego has made our lives easier by giving us the place for our residents to pay their rent online. We also use Cashpay which is new for us and it's been awesome. We no longer take money orders and instead, they use cashpay and the money goes directly into their account. No more scanners not reading the money orders causing bank errors! Cons The only con is when I can't get my bosses to implement another one of their programs! Review Source AV Ashley V. District Manager Real Estate Used the software for: 6-12 months ### "Great option for tenants to make payments!" December 1, 2023 5.0 Pros I love that Zego is easy to set up, very user friendly, & allows for auto pay set up! Cons Nothing! I haven't found anything that I don't like. Review Source Georgia C. Controller Real Estate Used the software for: 2+ years ### "Rent payments made easy" March 20, 2024 5.0 Pros Zego provides a platform for our tenants to pay using a variety of payment methods. It integrates with our software and posts to the tenant account. Cons The occasional transaction that has an error is difficult to identify Review Source Jesse P. Property Maanager Real Estate Used the software for: 6-12 months ### "Easy to use and a game changer" April 23, 2024 5.0 Very good experience, easy to use, highly recommend Pros It has taken us from excepting money orders for rents to doing it all electronically. Cons the fees for the tenants if the use a credit card Review Source VR Verified Reviewer Financial Rep Property Management Accounting Used the software for: 1-2 years ### "Simple To Use " April 19, 2024 5.0 Pros I enjoy ZEGO for the fact that our tenants have the opportunity to pay online versus coming to office to drop off money order or cashier checks. Cons Actually have no complaints about Zego it has been running smoothly Review Source TK Tracy K. Account assistant Real Estate Used the software for: Less than 6 months ### "Very Satisfied User" December 18, 2022 5.0 We use it as a payment system, and it's really working out well Pros We have been using Zego for the last few months, and we are really satisfied with this system. We use it for payment processing Cons There is really nothing that's not good here. The customer service is great, and so is the program. Review Source Similar Products Featured