# Zego Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zego the right Real Estate Property Management solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230122/Zego/reviews/ --- Zego 4.5 (88) [View alternatives](https://www.capterra.com/p/230122/Zego/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Zego Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews AD Amy D Regional ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “The learning curve has been fairly easy with our onsite community managers. When tenants have questions about billing and invoicing, it is simple for our managers to review with the tenant so payment processing can occur quickly. “ June 12, 2026 LC Laurie C ManagerReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “Using Plaid was a concern for some residents as it continually checked account balances and would not allow payments to process if Plaid thought there was not enough money in the account.“ December 3, 2025 AA Audry A Administrative AssistantReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “For property management companies looking for a dependable, user friendly payment solution that integrates well with established platforms, Zego is a solid choice with good value for the cost.“ April 16, 2026 CW Cola W Finance ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “I have not been able to find a way to do this timely or in a way that I can see the transaction or cancel it or refund it without it causing extreme inconvenience to the tenant.“ December 4, 2025 LV Lyka V BookkeeperReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “It makes collecting and tracking payments a lot easier and everything is pretty straightforward once you get familiar with it. .“ June 12, 2026 AA Audry A Administrative AssistantReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Some fees associated with specific payment options may also be a drawback for residents.“ April 16, 2026 DA Dana A Controller and Office AdministratorReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I have been able to navigate the program with ease and I have been able to solve any issues I have had with their knowledge base and customer service team pointing me in the right direction.“ August 4, 2025 Allison S Marketing Administrative AssistantReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “I'm not sure if there is anything I dislike! If I had to pick one thing I'd say that we do get a lot of calls saying autopay was cancelled - but I tend to think this is user error.“ December 10, 2025 ## Showing most helpful reviews Showing 1-25 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Allison S. Marketing Administrative Assistant Real Estate Used the software for: 1-2 years ### "Two Thumbs Up!" December 10, 2025 5.0 It has been great - affordable, easy to use and integrates with our management software. The customer service reps are helpful and friendly. Great experience overall! Pros We appreciate that ZEGO is easy to use and great customer service! Never had any issues. It integrates with our Enumerate portal that we use for our owners easily. Cons I'm not sure if there is anything I dislike! If I had to pick one thing I'd say that we do get a lot of calls saying autopay was cancelled - but I tend to think this is user error. Review Source LC Laurie C. Manager Real Estate Used the software for: 2+ years ### "Zego helps keep residents current!" December 3, 2025 5.0 Experience so far has been satisfactory. Very easy to refund accidental duplicate payments. Easy method of checking payment history. Pros Zego is very user friendly and the autopay and Flexpay options help residents keep current on their rent. Cons Using Plaid was a concern for some residents as it continually checked account balances and would not allow payments to process if Plaid thought there was not enough money in the account. Alternatives considered [ZEGOCLOUD](https://www.capterra.com/p/265363/ZEGOCLOUD/) Reason for choosing Zego Ease of use for residents and payment tracking. Review Source JM Jim M. Community Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Somerset Place Association very happy with Zego" June 13, 2026 5.0 Excellent from the very beginning. Assistance in getting set up was thorough and clear. Questions we have had since have been answered promptly and helpfully. Pros The ease with which the homeowners in out Association can pay their dues online, and set up pay plans that best suit their needs. And on top of that, the integration between Zego and Smartwebs makes the entire payment processing process seamless for us. Cons Only people who have an account in our Smartwebs systems can pay online - wish we could enable anyone to pay us online, but the need for that is rare. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Zego Because of the integration with Smartwebs Switched from [ADDA](https://www.capterra.com/p/165997/ADDA-ERP-GateKeeper/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Chose to go with Smartwebs, which is integrated with Zego Review Source LG Laura G. Staff Account Real Estate Used the software for: 2+ years ### "Bad customer service" November 5, 2025 2.0 Not favorable. I get really annoyed with not being able to talk to someone to get issues resolved. And more irritated when they mess up on what I have requested. It is impossible to actually talk to someone that can help you. They are all message takers. Pros Most of the time they get our RUBS bills correctly. I like that rent payments download into our software. Cons Their help system. You can never call and talk to someone and get an issue resolved. You can submit a help ticket online yourself. And if you call in, the person puts in a help ticket for you. Not helpful. When they get around to helping you, it could be several days. Last time it took 2 weeks and that was after I sent an email to remind them. Also, I try to be as clear as possible in my emails, and often they don't do what I have asked. Then they have to correct what they did and that takes more time. Would be more helpful if we could talk to someone and get the issue resolved like other companies. Review Source VR Verified Reviewer General Manager Hospitality Used the software for: Less than 6 months ### "Zego Review" May 11, 2026 5.0 The communication is top notch. I can always reach support. They offer a great portal and I really appreciate how easy it has been to work with Zego. Pros The portal is easy to operate. The system is seamless with Rent Manager as our property management system. Cons The contract set up process was very involved and lengthy. I understand this is for safety however, for a business with a complex structure it made it challenging to get everything processed. Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) They did not integrate with the PMS we wanted to switch to. Review Source AD Amy D. Regional Manager Real Estate Used the software for: 2+ years ### "Zego is fantastic!" June 12, 2026 5.0 Overall, Zego is our top choice. It is great for implementation across our company and everyone from our accounting team to property managers to asset managers and owners are very satisfied. Pros Zego is fantastic for our property management team. The learning curve has been fairly easy with our onsite community managers. When tenants have questions about billing and invoicing, it is simple for our managers to review with the tenant so payment processing can occur quickly. This helps all round and provides true value for money spent. The security measures are spot on in today's crazy tech. Overall, for tenant management it is a great program. Cons There is not one single thing to mention about not liking within the Zego suite. It is all around the top choice for our company. Highly recommend! Review Source BM Blair M. Property Manager Real Estate Used the software for: 2+ years ### "Easy Peasy " June 12, 2026 5.0 Good. Again, the integration with Rent Manager and the customer service make the service easy to use. Pros Ease of use and integration with Rent Manager makes it even easier. Customer services is always helpful. Cons Same day deposits and same day payments are batched together which can be time consuming during reconciliation. Review Source LD Lisa D. General Manager Real Estate Used the software for: 2+ years ### "User Friendly Payment System" June 12, 2026 5.0 Been using Zego/Paylease for 12 years. Only a few glitches along the way, primarily with check scanner. I like it so much better than Stripe. It keeps trac of our residents, by using their ID number. Pros Easy to use. Provides a great history of payments. Keeps track of residents with the ID from our leasing system. Cons I do not have any negatives. Only issues we have had in my 12 years is with interfacing check scanners and those issues were not rally on Zego's end. Review Source AD Andre D. Assitant Property Manager Real Estate Used the software for: 1-2 years ### "Assistant Property Manager" June 12, 2026 5.0 Overall, Zego has been a great tool to use. I really appreciate the convenience it provides—especially not having to drive to the bank every day to make deposits. The platform is also very user-friendly, which makes day-to-day operations much smoother. Pros I like Zego because it eliminates the need for me to drive to the bank to make deposits. The payment process is straightforward and easy to scan, which saves a significant amount of time during my day. Overall, it has made managing payments much more efficient. Cons One challenge I’ve experienced is the delay between scanned payments and their posting in MRI. At times, there can be up to a two-day delay, which can create confusion for both staff and residents regarding account balances and payment status. Review Source LV Lyka V. Bookkeeper Real Estate Used the software for: 6-12 months ### "Good platform for handling tenant payments" June 12, 2026 5.0 Been using Zego on the property management side for a while now and overall its been a good experience. It makes collecting and tracking payments a lot easier and everything is pretty straightforward once you get familiar with it. . Pros Easy to manage payments, everything is organized in one place, and it helps save time with rent collection. Cons No significant downsides to note, the system has been reliable and easy to use and doing what we need it to do. Review Source BM Brian M. Director of IT Real Estate Used the software for: 2+ years ### "Payments and Utilities Made Easy" November 27, 2024 5.0 Overall, we've had a great experience using Zego. They have partnered with us for over 10 years and we've always valued the partnership. They are the goto company for Rent Manger users as the integration is an extremely valuable edition to any management team. Pros Integrating Zego with our property management system, Rent Manager, has significantly enhanced our operations. Their seamless integration minimizes manual data entry and ensures that our system maintains real-time, accurate information. As a result, we've streamlined our move-out billing process and increased our overall collection rates. Before implementing Zego Utility, our utility collections covered approximately 75% of expenses. Now, we've improved that figure to nearly 90%, which reflects a major boost in cost recovery. Cons I wish the reporting feature for submeters was a little more robust. I actually use NextCenturyMeters system in any case as it's directly connected to the equipment so this isn't a huge deal for me. Review Source EMR Elda Myrah R. Bookkeeper Accounting Used the software for: 1-2 years ### "Go!Go!Go with Zego!" February 5, 2025 5.0 awesome! It gives you the edge in doing all the tasks you have. Pros Zego would keep you on the go. It has helped me a lot, especially in the collection of rents & utilities. Cons Nothing not to like. It has all the feature that a property management needs. Review Source BR Brady R. Property Manager Real Estate Used the software for: 2+ years ### "Good product, use it with student housing" November 26, 2024 4.0 Pretty good. When we have encountered any issues they have been responsive. Pros It is an accessible means for our residents to submit payments. Cons The emails that are sent out by Zego to residents are not customizable, and we have encountered issues with the content in those emails advising residents to attempt payment outside of our resident portal, which is something we would prefer not be shared as it generate confusion with how we have our operations set up. Review Source DS Dana S. Owner Real Estate Used the software for: 2+ years ### "Owner/ broker" February 5, 2025 4.0 Love having the integration to Rent Manager Pros Online payments and flexibility that Zego offers Cons Support take to long to get back when you have a question Review Source JK John K. Member Real Estate Used the software for: 1-2 years ### "Set it and Forget it" October 11, 2024 5.0 After an onboarding process, I have not had to interface with the Zego team at all. That is how it should be. Pros Easy to use, set it and forget it. The best type of back-end software is the kind you don't have to think about. Cons Per-transaction fee makes small payments net losers. Review Source SC Staci C. Leasing Agent Real Estate Used the software for: 1-2 years ### "GREAT SITE!" October 11, 2024 5.0 Pros This Great site! & Zego is user friendly! Cons NOTHING! Review Source VR Verified Reviewer CEO Real Estate Used the software for: 1-2 years ### "Payleases is very helpful, but not without issues" December 14, 2018 3.0 Even though there are some issues, having the ability to process payments online does save our staff a lot of time and makes life easier for our residents. Pros I love that we can now offer the ability to pay online to all of our residents. It is easy for them to set up recurring or one time payments. We also use the software to process checks on site which saves the staff from running to the bank. Cons Paylease still has a few quirks to work out. This seems to be with the integration into our Resman software. Occasionally a batch will post into the bank account twice and we need to delete the correct one or is messes with the account total. There are also times when a returned checks processes in their system but doesn't update to the resident account. We then have to manually correct the account. Review Source Response from Global Payments July 13, 2020 Thanks so much for your feedback! We're glad that our online payments solution has saved your staff time, and has been beneficial for your residents! We truly apologize for the integration issues. We pride ourselves on our seamless integrations, and would like to make this right. If you would please send your contact information to vlonderholm@gozego.com, we would be happy to have someone from our Client Success Team reach out to discuss the issue further. Thank you again for your feedback, and we hope to improve your experience. AJ Angee J. Regional Property Manager Real Estate Used the software for: 2+ years ### "Big fan of Zego" April 10, 2024 5.0 Our experience, espencially with costumer service, has been excellent. Pros Zego has made our lives easier by giving us the place for our residents to pay their rent online. We also use Cashpay which is new for us and it's been awesome. We no longer take money orders and instead, they use cashpay and the money goes directly into their account. No more scanners not reading the money orders causing bank errors! Cons The only con is when I can't get my bosses to implement another one of their programs! Review Source LO Laurie O. office manager Real Estate Used the software for: 2+ years ### "Zego completely streamlined our business" June 17, 2024 5.0 service is outstanding.. I can call with any support needs and always get the help that I need. Just an overall great product that has streamlined our business Pros Efficient, streamlined our business, easy to use, ease of use for tenants, delinquency went down, so many features we haven't even tapped into yet Cons we had some difficulty at first integrating some 3rd party sites into the platform Review Source KC Kaitlyn C. Marketing Associate Real Estate Used the software for: 2+ years ### "Great Resource with Room to Improve" May 7, 2024 3.0 I really like this program, but there is definitely room to improve. Pros I like how easy the app makes it for me to post and collect RSVPs for resident events. It's also very easy to communicate with residents through the chat function. This review was collected with the promise of rewards on Zego Champions. Cons There are frequent tech issues and bugs for residents. These happen most often when there is a new update. Review Source VR Verified Reviewer CIO Real Estate Used the software for: 2+ years ### "Zego payments made easy" March 26, 2024 4.0 Pros It is integrated with our software so that all payments are recorded there automatically Cons Signing up and creating new users takes a few steps Review Source Jessica G. VP Property Management Real Estate Used the software for: 1-2 years ### "Great Product" March 20, 2024 4.0 Pros Ease of use. Straight forward good customer service. Cons No real issues with the service, works as it should. Review Source CB Casandra B. Property Manager Real Estate Used the software for: 1-2 years ### "By Far the Worst Customer Service I have Ever Received " November 4, 2022 1.0 Absolutely horrible. Pros I did not like a single thing about this software. Any good features it did have were completely outweighed by the lack of customer service entirely. Cons The Customer Service is absolutely horrible. I was completely lied to multiple times, made to fill out forms, sent on goose chases, only for every person I talked to, to tell me something different. I waited 33 days on a response to try to cancel the product, which then put us past the contract required notice and we had to pay for this horrible software for another year. Oh and if a tenant bounces a payment? Forget it, Zego won't tell you until 2 weeks later, so then they get two months behind on rent and you've lost considerable money. Reason for choosing Zego Price Review Source CY Christina Y. Property Manager Real Estate Used the software for: 2+ years ### "Great product" July 16, 2024 5.0 Pros Great alternative for tenants that use money orders. Cons Need to incorporate auto e-mails for new tenants when they move in. Review Source VR Verified Reviewer Financial Rep Property Management Accounting Used the software for: 1-2 years ### "Simple To Use " April 19, 2024 5.0 Pros I enjoy ZEGO for the fact that our tenants have the opportunity to pay online versus coming to office to drop off money order or cashier checks. Cons Actually have no complaints about Zego it has been running smoothly Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.