--- title: "Zego Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zego the right Real Estate Property Management solution for you? Explore 90 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/230122/Zego/reviews/" page_type: "reviews" language: "en" --- Zego 4.5 (90) [View alternatives](https://www.capterra.com/p/230122/Zego/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 4th, 2026 # Reviews of Zego Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews AD Amy D Regional ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “The learning curve has been fairly easy with our onsite community managers. When tenants have questions about billing and invoicing, it is simple for our managers to review with the tenant so payment processing can occur quickly. “ June 12, 2026 LC Laurie C ManagerReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “Using Plaid was a concern for some residents as it continually checked account balances and would not allow payments to process if Plaid thought there was not enough money in the account.“ December 3, 2025 AA Audry A Administrative AssistantReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “For property management companies looking for a dependable, user friendly payment solution that integrates well with established platforms, Zego is a solid choice with good value for the cost.“ April 16, 2026 CW Cola W Finance ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “I have not been able to find a way to do this timely or in a way that I can see the transaction or cancel it or refund it without it causing extreme inconvenience to the tenant.“ December 4, 2025 LV Lyka V BookkeeperReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “It makes collecting and tracking payments a lot easier and everything is pretty straightforward once you get familiar with it. .“ June 12, 2026 AA Audry A Administrative AssistantReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Some fees associated with specific payment options may also be a drawback for residents.“ April 16, 2026 BS Brooke S Property ManagerCommercial Real Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The integration is absolutely seamless, and I don't need to log into any additional applications to ensure that we are getting paid.“ March 12, 2026 Allison S Marketing Administrative AssistantReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “I'm not sure if there is anything I dislike! If I had to pick one thing I'd say that we do get a lot of calls saying autopay was cancelled - but I tend to think this is user error.“ December 10, 2025 ## Showing most helpful reviews Showing 1-25 of 90 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ruth G. Benefits Administrator Hospital & Health Care Used the software for: 6-12 months ### "Easy, peasy HOA self-management Hub." August 12, 2026 4.0 Straightforward to use. A learning curve to get used to the platform, but no more than others I have seen and used. Pros Easy to use and fast to make payments especially for self-managed HOAs. Processing payment was quick. Cons None so far that I can see. Will continue to observe for any issues, but so far it works. Invoicing is easy. Review Source LC Laurie C. Manager Real Estate Used the software for: 2+ years ### "Zego helps keep residents current!" December 3, 2025 5.0 Experience so far has been satisfactory. Very easy to refund accidental duplicate payments. Easy method of checking payment history. Pros Zego is very user friendly and the autopay and Flexpay options help residents keep current on their rent. Cons Using Plaid was a concern for some residents as it continually checked account balances and would not allow payments to process if Plaid thought there was not enough money in the account. Alternatives considered [ZEGOCLOUD](https://www.capterra.com/p/265363/ZEGOCLOUD/) Reason for choosing Zego Ease of use for residents and payment tracking. Review Source RL Raechelle L. bookkeeper Real Estate Used the software for: Less than 6 months ### "Zego Level Up" August 7, 2026 4.0 Zego has been a great asset to our company. Allowing our tenants to have easy access and convenience of paying online. Pros I liked most about Zego is the billing and invoice. This made the transition from our previous software much smoother. The payment processing was easier for our tenants to understand. Cons The least likeable thing about Zego was getting started but after we were able to get moving it made our property management run much smoother. Review Source LG Laura G. Staff Account Real Estate Used the software for: 2+ years ### "Bad customer service" November 5, 2025 2.0 Not favorable. I get really annoyed with not being able to talk to someone to get issues resolved. And more irritated when they mess up on what I have requested. It is impossible to actually talk to someone that can help you. They are all message takers. Pros Most of the time they get our RUBS bills correctly. I like that rent payments download into our software. Cons Their help system. You can never call and talk to someone and get an issue resolved. You can submit a help ticket online yourself. And if you call in, the person puts in a help ticket for you. Not helpful. When they get around to helping you, it could be several days. Last time it took 2 weeks and that was after I sent an email to remind them. Also, I try to be as clear as possible in my emails, and often they don't do what I have asked. Then they have to correct what they did and that takes more time. Would be more helpful if we could talk to someone and get the issue resolved like other companies. Review Source JM Jim M. Community Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Somerset Place Association very happy with Zego" June 13, 2026 5.0 Excellent from the very beginning. Assistance in getting set up was thorough and clear. Questions we have had since have been answered promptly and helpfully. Pros The ease with which the homeowners in out Association can pay their dues online, and set up pay plans that best suit their needs. And on top of that, the integration between Zego and Smartwebs makes the entire payment processing process seamless for us. Cons Only people who have an account in our Smartwebs systems can pay online - wish we could enable anyone to pay us online, but the need for that is rare. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Zego Because of the integration with Smartwebs Switched from [ADDA](https://www.capterra.com/p/165997/ADDA-ERP-GateKeeper/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Chose to go with Smartwebs, which is integrated with Zego Review Source VR Verified Reviewer General Manager Hospitality Used the software for: Less than 6 months ### "Zego Review" May 11, 2026 5.0 The communication is top notch. I can always reach support. They offer a great portal and I really appreciate how easy it has been to work with Zego. Pros The portal is easy to operate. The system is seamless with Rent Manager as our property management system. Cons The contract set up process was very involved and lengthy. I understand this is for safety however, for a business with a complex structure it made it challenging to get everything processed. Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) They did not integrate with the PMS we wanted to switch to. Review Source AD Amy D. Regional Manager Real Estate Used the software for: 2+ years ### "Zego is fantastic!" June 12, 2026 5.0 Overall, Zego is our top choice. It is great for implementation across our company and everyone from our accounting team to property managers to asset managers and owners are very satisfied. Pros Zego is fantastic for our property management team. The learning curve has been fairly easy with our onsite community managers. When tenants have questions about billing and invoicing, it is simple for our managers to review with the tenant so payment processing can occur quickly. This helps all round and provides true value for money spent. The security measures are spot on in today's crazy tech. Overall, for tenant management it is a great program. Cons There is not one single thing to mention about not liking within the Zego suite. It is all around the top choice for our company. Highly recommend! Review Source BM Blair M. Property Manager Real Estate Used the software for: 2+ years ### "Easy Peasy " June 12, 2026 5.0 Good. Again, the integration with Rent Manager and the customer service make the service easy to use. Pros Ease of use and integration with Rent Manager makes it even easier. Customer services is always helpful. Cons Same day deposits and same day payments are batched together which can be time consuming during reconciliation. Review Source LD Lisa D. General Manager Real Estate Used the software for: 2+ years ### "User Friendly Payment System" June 12, 2026 5.0 Been using Zego/Paylease for 12 years. Only a few glitches along the way, primarily with check scanner. I like it so much better than Stripe. It keeps trac of our residents, by using their ID number. Pros Easy to use. Provides a great history of payments. Keeps track of residents with the ID from our leasing system. Cons I do not have any negatives. Only issues we have had in my 12 years is with interfacing check scanners and those issues were not rally on Zego's end. Review Source AD Andre D. Assitant Property Manager Real Estate Used the software for: 1-2 years ### "Assistant Property Manager" June 12, 2026 5.0 Overall, Zego has been a great tool to use. I really appreciate the convenience it provides—especially not having to drive to the bank every day to make deposits. The platform is also very user-friendly, which makes day-to-day operations much smoother. Pros I like Zego because it eliminates the need for me to drive to the bank to make deposits. The payment process is straightforward and easy to scan, which saves a significant amount of time during my day. Overall, it has made managing payments much more efficient. Cons One challenge I’ve experienced is the delay between scanned payments and their posting in MRI. At times, there can be up to a two-day delay, which can create confusion for both staff and residents regarding account balances and payment status. Review Source JL Jered L. Director of Business Development Real Estate Used the software for: 2+ years ### "Run don't walk to Zego's suite of products." May 2, 2024 5.0 My nearly 15 year experience with Zego products has been overwhelmingly positive. I find their team to be interested in customer feedback, concerns and recommendations to help drive innovation and product development. Pros Having been a user and pilot user of many zego products and features over the years one thing has stood out; their value on customer input to help drive product initiatives. Cons The inherent challenges of an integrated product vs. single stack solution. If something were to operate incorrectly the separation of products can increase the troubleshooting workload. Reason for choosing Zego Price and convenience were top of mind considerations followed closely by back-end user experience. Switched from [LOFT](https://www.capterra.com/p/233623/LOFT/) I was looking for a more white label experience to present to my residents, Mobile Doorman provided the customization we wanted while maintaining the back-end support systems a company like mine needs. Review Source CE Claire E. Student Higher Education Used the software for: 1-2 years ### "Paying Apartment Utilities with Zego" July 27, 2025 5.0 Overall Zego made paying utilities as painless and straightforward as possible. With reminders, confirmations, receipts, and payment options I highly recommend using Zego. Pros Zego streamlines the process of paying utilities for my apartment. It's easy to navigate, pay, and see payment receipts from previous months. Cons I wish there were more options on when to schedule a payment. I imagine some of this is determined by the partner however, and not Zego. Review Source KE Kim E. Office Manager Real Estate Used the software for: 2+ years ### "Great Service" February 4, 2025 5.0 Good. 99% of the time we have no issues. Pros User Friendly, good service, reasonable cost. Cons Having to deal with payments that get messed up. Review Source SS Sherry S. Office Manager Commercial Real Estate Used the software for: 2+ years ### "Zego is definitely a product that a property owner should use! " December 30, 2024 5.0 I love that they notify you if a payment will be processed on a different date than when it should have. That has only happened once, but it helped to not give the tenant a late charge. Pros I like that they have so many different products to use to make our & the tenants lives easier!! Cons I have nothing but great things to say about them! Review Source DS Dana S. Owner Real Estate Used the software for: 2+ years ### "Owner/ broker" February 5, 2025 4.0 Love having the integration to Rent Manager Pros Online payments and flexibility that Zego offers Cons Support take to long to get back when you have a question Review Source JS Janet S. Sr. Regional Manager of Operations Real Estate Used the software for: 2+ years ### "Zego has been a great partner" November 12, 2024 4.0 My overall experience with Zego has been very good. Pros Very responsive service. Forward thinking, open to all feedback. Cons There is no "coupon option" to offer to prospects for a waived fee, like a promotion for waived application fee. Switched from [RentPayment](https://www.capterra.com/p/232006/RentPayment/) It was prior to MRI acquiring product... Review Source CC Christina C. Manager Real Estate Used the software for: 2+ years ### "User friendly" October 8, 2024 5.0 The software makes property management task efficient and stress free. Pros User-friendly property management software. Cons I nothing but good to say about the software Review Source SS Shivani S. Resident Manager Real Estate Used the software for: 2+ years ### "I love Zego" March 21, 2024 5.0 Excellent service. Quick and easy to use. I love the educational aspect of it. Pros Excellent service. Quick and easy to use. I love the educational aspect of it Cons I am not sure. I like everything Zego has to offer to their customers. Review Source JW Jacob W. Assistant Community Director Real Estate Used the software for: 2+ years ### "Zego is our preferred payment software of 4+ years" July 31, 2024 5.0 Has been a great past 4 years using Zego Pros Ease of use for property managers and number of payment options available for renters. Paylease continues to innovate their products to make it more seamless for everyone. Cons Sometimes it takes long for credit card payment batches to deposit into the bank Review Source JS Josie S. Accountant Real Estate Used the software for: 1-2 years ### "Zego is very useful!" July 17, 2024 5.0 Pros Zego is a very helpful resource. They offer several things that enhance the accounting department, property management, residential planning, and so on. Cons Zego has very minimal cons. If I could choose one thing that changed it would be Zego automatically removing charges when reversed, nsf. Etc Review Source RL RICHARD L. Community Manager Real Estate Used the software for: 2+ years ### "Makes Rental Payments Easier With On-Line Options" June 13, 2024 5.0 Pros Easy and gives great options to residents for paying from anywhere in the world (about) Cons Sometimes the processing may be delayed, but knowing it's on the way helps! Review Source AS Ashley S. Business Operations Real Estate Used the software for: 2+ years ### "Love this Service - Easy to Use" July 12, 2024 5.0 Pros We have used this platform for 3-5 years and love it. It is easy for customers to use and the automated emails are helpful. Cons It does take a few days to off board tenants from the automated emails but, we have found a work around. Review Source mR miranda R. Bookkeeper Real Estate Used the software for: 2+ years ### "Easy to use" January 16, 2020 5.0 Great benefit to give a option for all of our resident to pay, we save so mush time by not having to process checks. Pros We use Paylease so our leasing company can accept credit card payments, we love that our residents have a choice for payment. Cons Paylease does charge the resident and the leasing office to use the product. I wish they would just have one flat fee for both. Review Source Response from Global Payments January 18, 2020 Hi Miranda! Thank you for taking the time to leave us a review. We love that our solution saves you and your associates so much time - that's our #1 goal! Also, just to let you know, we have recently updated our pricing models for 2020, including a subscription-based, flat fee option. If you would like more information on this, don't hesitate to give us a call. Thanks again for your review, and thanks for using PayLease! AI Ally I. Property Manager Retail Used the software for: 2+ years ### "Great product with smooth integration!" April 8, 2024 5.0 Pros Zego makes it easy to track payments and learn more about returned payments. The integration with Rent manager means minimal work on my part to track rental accounts. Cons It can be tricky to get customer service at times. Review Source KM Keri M. Corporate Manager Hospitality Used the software for: 2+ years ### "Functionally and Easy to Use" March 11, 2019 5.0 Overall this is a great program! It allows residents to easily make and track payments, easily allows management to track, and process payments and refunds. Pros This system is very useful in tracking any payments- as well as the ability to refund easily if needed. Cons So far there are no cons to this program. Review Source Response from Global Payments May 23, 2019 Hi Keri! Thanks so much for your review. We love that you find our solution easy and helpful! Please don't hesitate to give us a call if there's anything else we can do for you. Thanks for using PayLease! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.