# Page 2 | Zego Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zego the right Real Estate Property Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230122/Zego/reviews --- Zego 4.5 (83) [View alternatives](https://www.capterra.com/p/230122/Zego/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Zego ## Showing most helpful reviews Showing 26-50 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CW Cola W. Finance Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Makes accepting payments extremely easy" December 4, 2025 5.0 Overall, it was a great decision to begin using Zego. We are very happy to make the change, the software has left little excuse to receive payments promptly & in full. It gives us the ability to either charge the fees to the payer or pay them ourselves which adds to the flexibility. Based on who the payment is being received from or the purpose of the payment. Pros The convenience of using the zego software with our accounting software is beyond measure. The transactions are automatic, the deposits are automatically made into the operating account of our choice and then transaction is recorded accurately each transaction is date stamped. Cons We use zego for tenant payments and the con is refunding them overpayments is not tracked. I have not been able to find a way to do this timely or in a way that I can see the transaction or cancel it or refund it without it causing extreme inconvenience to the tenant. This is rare but we have not found a solution other than issuing a paper check. Review Source Allison S. Marketing Administrative Assistant Real Estate Used the software for: 1-2 years ### "Two Thumbs Up!" December 10, 2025 5.0 It has been great - affordable, easy to use and integrates with our management software. The customer service reps are helpful and friendly. Great experience overall! Pros We appreciate that ZEGO is easy to use and great customer service! Never had any issues. It integrates with our Enumerate portal that we use for our owners easily. Cons I'm not sure if there is anything I dislike! If I had to pick one thing I'd say that we do get a lot of calls saying autopay was cancelled - but I tend to think this is user error. Review Source Xali M. Leasing Agent Real Estate Used the software for: 1-2 years ### "Zego is Superior to all the Others" December 4, 2025 5.0 My overall experience with Zego is great. It is a valuable expense management tool. A wonderful and easy way for our tenants to pay their rent from anywhere. I have also accessed their customer support and they have always been able to answer my questions in a timely manner. Pros Zego is excellent for tenant management. It is very easy to use for everyone involved. It in an invaluable tool for uploading receipts to manage expenses. I appreciate that Zego is a well rounded, all in one program. Cons It can sometimes be inaccurate. Also tenants have reported that for the last couple of months they haven't received a bill like they always have in the past. It has caused them to have to call or come by the leasing office and have one of us look up their current balance for them. This has caused some dissatisfaction for them. Review Source KT Kathy T. Director of admin Real Estate Used the software for: 2+ years ### "Great service for payment processing " December 3, 2025 5.0 Zego has saved us so much time and made our delinquency go down dramatically. Our residents also really like it because they can have their payments automatically taken out of their accounts and it also saves some time. Pros I really like the time that Zego saves us. Instead of entering payments, they are applied to residence accounts automatically, which makes the possibility of errors go down significantly. Cons I really don’t have any complaints about Zego at this time in the past I did not like their customer support, but they really stepped it up Review Source NM Natashe M. Community Manager Real Estate Used the software for: 1-2 years ### "Zego is the BEST! " December 8, 2025 5.0 Super positive overall experience. Zego customer service has been great, the ease of the website is super and I can find everything I need right in my main dashboard Pros Zego makes it SUPER easy as a community manager to keep track of payments from residents, upload receipts when I receive cash payments and keeps track of other expenses along the way Cons Cannot say that I have found anything that I have not really likes about Zego honestly. It is super easy to navigate. Review Source DA Dana A. Controller and Office Administrator Real Estate Used the software for: Less than 6 months ### "Great Product in an Easy to Understand Format" August 4, 2025 4.0 Overall I feel my experience with Zego has been positive. I have been able to navigate the program with ease and I have been able to solve any issues I have had with their knowledge base and customer service team pointing me in the right direction. Pros I have enjoyed my experience with Zego. The dashboard gives me an up-to-date snapshot of where we are at in an easy-to-undertand format. In addition, the daily reports I receive help me keep our books and client files synced at all times. This in turn makes tenant management easier as we are a smaller firm. Furthermore, Zego offers a lot of value for a low cost. Everything you need to know about tenant and prospect payments is right at your fingertips at all times. Cons Thus far the thing I like the least about Zego is the customer service. The agents are not as helpful as I would like and I feel they should be more knowledgeable about the product. Review Source CW Colby W. Manager Real Estate Used the software for: 1-2 years ### "Zego is a great tool for collecting rent payments" June 10, 2025 4.0 Overall, my experience was a good one. I used it on the Property Manager side and found it to be very helpful in collecting rents. Pros Zego is super user friendly when logging in to check your balance or to make an online payment towards rent or other bills Cons if you need a refund, it can take up to 7-15 days and so that is a little too long for most people and makes them angry Review Source KR Kerry R. VP of Operations Real Estate Used the software for: 2+ years ### "Would recommend Zego to any Apartment Management Company" February 10, 2025 4.0 Again, our overall experience with Zego has been positive. We would like to expand on some of the programs they offer but a lot of our client base is not technologically Savvy. Their willingness to try new features, ends up making platform upgrades cost prohibitive. We really do like the payment platform and the ease of navigating and the ability of our tenants to have a simple and easy payment portal. Pros Zego is a very user-friendly product. We have been with Zego for almost 4 years. The payment platform is easy to navigate, and it is easy for our tenants to sign up and establish a payment portal. It is a cost-effective platform. Cons We have wanted to expand with some additional features that Zego offers but the cost was a bit prohibitive. Review Source BM Brian M. Director of IT Real Estate Used the software for: 2+ years ### "Payments and Utilities Made Easy" November 27, 2024 5.0 Overall, we've had a great experience using Zego. They have partnered with us for over 10 years and we've always valued the partnership. They are the goto company for Rent Manger users as the integration is an extremely valuable edition to any management team. Pros Integrating Zego with our property management system, Rent Manager, has significantly enhanced our operations. Their seamless integration minimizes manual data entry and ensures that our system maintains real-time, accurate information. As a result, we've streamlined our move-out billing process and increased our overall collection rates. Before implementing Zego Utility, our utility collections covered approximately 75% of expenses. Now, we've improved that figure to nearly 90%, which reflects a major boost in cost recovery. Cons I wish the reporting feature for submeters was a little more robust. I actually use NextCenturyMeters system in any case as it's directly connected to the equipment so this isn't a huge deal for me. Review Source Dean J. Portfolio Manager Real Estate Used the software for: 2+ years ### "Automating Payments is a Win" December 20, 2024 5.0 Exceptional. I've had nothing but great experiences with Zego and would recommend them to peers in the business. Pros Payment automation reduces the administrative burden and liability of processing checks, money orders, etc. manually. Cons It does take time for ACH payments to process, and it would be great if these transaction times could be reduced, but this is par for the course in the industry, I'd argue. Review Source KC Kari C. Office Manager Real Estate Used the software for: 2+ years ### "Zego Review" February 24, 2025 3.0 It's great once it's setup. Adding accounts after the initial setup was more difficult than expected. We also tried to set up an ACH process and it was just too difficult to do and we ended up going a completely opposite direction because of it. Pros Once it is setup, it is very nice and streamlined. Cons It was very hard to get customer service to understand questions and needs we had after implementation. Review Source MT Mackenzie T. Tenant at Apartment Real Estate Used the software for: 1-2 years ### "Relatively Seamless Payment Processor" January 3, 2025 3.0 Despite a few mobile design issues, our use of Zego was a generally positive experience that made for seamless digital rent payments. Pros It was relatively straightforward in its user experience design, and we did not have issues with payment errors etc. Cons Sometimes, it was difficult to find the correct bank account information to pay our bills, as the drop down menu did not function well on mobile. Review Source SS Sherry S. Office Manager Commercial Real Estate Used the software for: 2+ years ### "Zego is definitely a product that a property owner should use! " December 30, 2024 5.0 I love that they notify you if a payment will be processed on a different date than when it should have. That has only happened once, but it helped to not give the tenant a late charge. Pros I like that they have so many different products to use to make our & the tenants lives easier!! Cons I have nothing but great things to say about them! Review Source BR Brady R. Property Manager Real Estate Used the software for: 2+ years ### "Good product, use it with student housing" November 26, 2024 4.0 Pretty good. When we have encountered any issues they have been responsive. Pros It is an accessible means for our residents to submit payments. Cons The emails that are sent out by Zego to residents are not customizable, and we have encountered issues with the content in those emails advising residents to attempt payment outside of our resident portal, which is something we would prefer not be shared as it generate confusion with how we have our operations set up. Review Source CJ Clare J. Assistant Manger Real Estate Used the software for: 2+ years ### "Works well, in theory." February 5, 2025 4.0 Overall it's been okay. I love the features the app has, but I would love it if the app worked well all the time instead of only a little bit. Pros The customizability! From setting up reservable items and rooms to submitting work orders and messaging the team, the all-inclusive feeling makes it an easy solution for many property management "problems" Cons It's not currently super reliable. A lot of residents are unable to log in, and the onsite team for some reason is unable to assist. IT tickets are taking days to resolve. Review Source CE Claire E. Student Higher Education Used the software for: 1-2 years ### "Paying Apartment Utilities with Zego" July 27, 2025 5.0 Overall Zego made paying utilities as painless and straightforward as possible. With reminders, confirmations, receipts, and payment options I highly recommend using Zego. Pros Zego streamlines the process of paying utilities for my apartment. It's easy to navigate, pay, and see payment receipts from previous months. Cons I wish there were more options on when to schedule a payment. I imagine some of this is determined by the partner however, and not Zego. Review Source EMR Elda Myrah R. Bookkeeper Accounting Used the software for: 1-2 years ### "Go!Go!Go with Zego!" February 5, 2025 5.0 awesome! It gives you the edge in doing all the tasks you have. Pros Zego would keep you on the go. It has helped me a lot, especially in the collection of rents & utilities. Cons Nothing not to like. It has all the feature that a property management needs. Review Source DB Danette B. Bookkeeper Real Estate Used the software for: 1-2 years ### "ZEGO for PM is the best" December 15, 2024 4.0 My experience with Zego overall has been VERY good. Pros for property management, there's nothing better. it automatically posts to tenant register Cons there was difficulty in correspondence but they did fix it and it seems to be very good no Switched from [CSG Forte](https://www.capterra.com/p/135920/Forte-Payment-Systems/) less expensive, better fee structure and auto posting to tenant account. Review Source AC Avrom C. VP Finance and Administration Real Estate Used the software for: 2+ years ### "Zego Helps our business be more efficient" October 29, 2024 5.0 It has been very positive. There have been a few small bumps and almost always they are fixed quickly. Pros The ease of use and its integration with RentManager. It blows away other solutions we worked with previously. We "set it and forget it" for the most part. Saves lots of time and energy for our company. Cons It would be even better if all features were available in Canada. Switched from [Letus](https://www.capterra.com/p/207676/RentMoola/) When we switched to Rentmanaber ths product was available and fully integrated. Rentmoola also was not working as well as we wanted (and a few months later they went into receivership so we were right) Review Source HS Hans S. Owner Real Estate Used the software for: Less than 6 months ### "Zego is a must-have service" April 3, 2025 5.0 Overall, this seems like a no-brainer integration for property management software Pros The ability to accept rent payments online is a game changer for tenants and owner / property manager. Automatic integration streamlines bookkeeping and tenants save time. Win win Cons The setup process is time-consuming, but rest assured security is taken seriously at Zego Review Source JS Janet S. Sr. Regional Manager of Operations Real Estate Used the software for: 2+ years ### "Zego has been a great partner" November 12, 2024 4.0 My overall experience with Zego has been very good. Pros Very responsive service. Forward thinking, open to all feedback. Cons There is no "coupon option" to offer to prospects for a waived fee, like a promotion for waived application fee. Switched from [RentPayment](https://www.capterra.com/p/232006/RentPayment/) It was prior to MRI acquiring product... Review Source DS Dana S. Owner Real Estate Used the software for: 2+ years ### "Owner/ broker" February 5, 2025 4.0 Love having the integration to Rent Manager Pros Online payments and flexibility that Zego offers Cons Support take to long to get back when you have a question Review Source JK John K. Member Real Estate Used the software for: 1-2 years ### "Set it and Forget it" October 11, 2024 5.0 After an onboarding process, I have not had to interface with the Zego team at all. That is how it should be. Pros Easy to use, set it and forget it. The best type of back-end software is the kind you don't have to think about. Cons Per-transaction fee makes small payments net losers. Review Source PS Patrice S. Leasing Manager Real Estate Used the software for: Less than 6 months ### "YES!!!!!I LOVE ZEGO" December 30, 2024 5.0 Overall it has been amazing, it is easy to use Pros excellent customer support, its ability to customize features to fit individual needs, and the real-time reporting capabilities that come with its payment integration, making it a valuable tool for property management with streamlined workflows and accurate insights. Cons I have not experience anything about it that I dislike Review Source CC Christina C. Manager Real Estate Used the software for: 2+ years ### "User friendly" October 8, 2024 5.0 The software makes property management task efficient and stress free. Pros User-friendly property management software. Cons I nothing but good to say about the software Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.