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Billing and invoicing solution that helps contractors create estimates, accept online payments, manage client information, and more.
Provider
EverCommerce
Located In
United States
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Content Source: Joist
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Joist Reviews
Pros
It is one of the best programs I have used for agreements. Integrates photos, multiple addresses, save frequently used items, easy export- the perfect solution for a company on a budget.
Use Joist for free-lance work and love the speed and ease of use that Joist provides. A great no-fuss invoicing solution without being weighed down by full-blown accounting software features.
The presentation is clean and simple. We love the product and the customer service is great.
The ability to email or text the invoice to clients is awesome. Custom contracts and phone inclusion allow for a wide range of customization.
Cons
This app is ruining my business taking all my time and stalling my operations. All i can do is tell everybody how a garbage business tool it became.
There is no phone number on app so you have to go through a "chat" system and basically no excuse just a sorry and it will be deposited on the 3rd which will make it 13 days total.
We're now working with Visa on a chargeback case as the app appears fraudulent.
Paid but Contractor Never Got the Money, May be Fraudulent App.
"Joist was my starter invoice application. It allowed my small business to go to the next level"
Pros: I love that joist is easy to use from computer or smart phone on the go is not a problem. Joist is easy to use and understand even for older people who are not use to computers. When a payment is sent I can update my invoice so that I may see how much I have made even can update payment plans and make contracts
Cons: The fee for receiving payments via the app. Sometimes the site and app can be down for maintenance when I really need it
"Awesome app!"
Overall: This is a great product. I am very pleased with every aspect of it
Pros: My favorite thing about JOIST is the ease of use when estimating!
Cons: I don't have anything that I like the least with Joist!
"Amazing software "
Overall: I’ve been using Joist for years and I absolutely love it
Pros: I like the convenience of being able to send invoices to my customers and them being able to pay right then and there. I also like the fact that I have all my products in one section so I don’t have to rewrite everything. All I have to do is click a button and it’s all there.
Cons: I wish Joist had an option to set up reoccurring jobs so that I can get reminder reminders on when my services are due
"taking advantage of people"
Overall: We have been using Joist for 8 years sending estimates through emails then when we go to log into our accounts to access our information and send a email we can not even log into our account. 3 plans pop up the cheapest plan was $96.00 and it only came with two options which was to send estimates and to allow to accept payments through them so they can profit off of you by sending a estimate when we dont even charge to do an estimate to begin with and even if I did I would not pay to send a email. Then when you ask them how can you get into the account at least to get all of your information off of it and the delete and deactivate the account they tell you no you can not have access to your account unless you pay for a subscription plan of at least $96.00 a month which I would never pay that much money just to send a estimate through a email. It is sad to take advantage of people especially at a time like this during an inflation. There are other ways to send estimates for free and not have to pay to do so.
Pros: There are no pros to a company that makes you have to pay $96.00 for a plan just to send a estimate in a email!
Cons: If I could give a 0 star I would! Ya know I understand things are changing but when you take your company & turn it over to where your customers of 8 yrs can not even log into their account to delete that account, access any of their info/records that they have had for all them 8 yrs without having to pay for a subscription plan of the lowest plan of $96.00! You know nothing about it you go to log into to type up & send an estimate & 3 plans pop up above it states choose a plan or log out. I get on chat send them a message & waited over a hour for a reply from a bot for them to say no we can not give you access to your account, your records, all the estimates etc you have done on that account for 8 years unless you pay us and sign up for a subscription plan! Seriously wow who does that?! And whats even sadder the $96.00 only covers sending estimates something you were already doing and then allowing to accept payments from clients through their company so you can pay them also to get your own money and oh lets add that you dont need nor do you want those services but are being made to do so if you want to access your account that you have had for 8 yrs. And then to not even give someone the option to delete & deactivate their own account is something I will never understand. Let me add that I do not give this company nor anyone else access to my information on my account. I do not give access to my name, address, phone number, email. card info, client intel, estimates, invoices, no information on my account for any reason.
"Joist- the app that made me look like a pro! (Most of the time)"
Overall: Overall, Joist has been a solid tool for my contracting business. It's not perfect, but the time it saves me on paperwork and the professional image it helps me project to clients make it well worth using. If you're a contractor looking to streamline your operations, I'd definitely recommend giving Joist a try.
Pros: The thing I like most about Joist is their user-friendly mobile app. It’s a lifesaver when I'm on job sites. I can pull up client information, create estimates, and even take payments right from my phone. It's made me look much more professional and organized in front of clients.
Cons: The thing I like least is that some of the more advanced features are locked behind the higher-tier subscriptions. For example, I'd love to use the custom contracts feature, but it's only available on the Elite plan which is quite pricey for a small operation like mine.
