# Joist Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Joist the right Billing and Invoicing solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230138/Joist/reviews --- Joist 4.1 (87) [View alternatives](https://www.capterra.com/p/230138/Joist/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Joist Ease of use 4.4 Customer Service 3.8 ## Pros and Cons in Reviews CH Carnell H OwnerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Overall Joist is an awesome product for invoice processing, accounts payable, & accounts receivable.“ January 13, 2026 MF Michelle F OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Joist does not work reliably unavailable access hindering for sometimes days the ability to send billing invoices estimates change orders and get payments and customer support is seriously lacking.“ June 2, 2025 Mehran S managerArchitecture & Planning, 11 - 50 employeesUsed the software for: Less than 6 months. “It helps to create professional invoices and we can add any information to the invoices be it the logo of our company or a note at the end.“ January 19, 2025 CM Cindy M OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Very poor on project management, scheduling jobs, no opportunity to ask for Google reviews, didn't ask for a tip.“ March 30, 2026 sh samantha h admin assistantConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “has been a reliable and practical solution for creating professional estimates and invoices.“ February 19, 2026 KP Konstantin P ceoConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “No place where I can do notes while I am estimating the project“ April 2, 2026 MF Michelle F OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “They "offer" many industry style options for estimates invoicing change orders funding financing and payments“ June 2, 2025 SB Stephen B Owner Tile SetterConstruction, Self-employedUsed the software for: 6-12 months. “If changing an estimate, the software wouldn't remember or have a history so if you delete something then change your mind to get it back you had to remember everything rather than just do an undo command.“ December 18, 2024 ## Showing most helpful reviews Showing 1-25 of 87 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sandesh K. Kitchen porter Food & Beverages Used the software for: 6-12 months ### "Overcomplicated for Kitchen Porter Role, But Useful for Management" January 18, 2025 4.0 As a kitchen porter, Joist felt unnecessary for my role, adding complexity. Pros Joist improves organization, efficiency, task management, and communication in kitchens. Cons Joist may be unnecessary for non-management roles, like kitchen porter. Review Source JD James D. everything Construction Used the software for: 1-2 years ### "Awesome app!" January 1, 2024 5.0 This is a great product. I am very pleased with every aspect of it Pros My favorite thing about JOIST is the ease of use when estimating! Cons I don't have anything that I like the least with Joist! Alternatives considered [Contractor+](https://www.capterra.com/p/213952/Contractor/) Reason for choosing Joist Pricing and ease of setup and use. It was the best choice for my business. Review Source Jessica J. Owner CEO Construction Used the software for: 2+ years ### "taking advantage of people" August 5, 2024 1.0 We have been using Joist for 8 years sending estimates through emails then when we go to log into our accounts to access our information and send a email we can not even log into our account. 3 plans pop up the cheapest plan was $96.00 and it only came with two options which was to send estimates and to allow to accept payments through them so they can profit off of you by sending a estimate when we dont even charge to do an estimate to begin with and even if I did I would not pay to send a email. Then when you ask them how can you get into the account at least to get all of your information off of it and the delete and deactivate the account they tell you no you can not have access to your account unless you pay for a subscription plan of at least $96.00 a month which I would never pay that much money just to send a estimate through a email. It is sad to take advantage of people especially at a time like this during an inflation. There are other ways to send estimates for free and not have to pay to do so. Pros There are no pros to a company that makes you have to pay $96.00 for a plan just to send a estimate in a email! Cons If I could give a 0 star I would! Ya know I understand things are changing but when you take your company & turn it over to where your customers of 8 yrs can not even log into their account to delete that account, access any of their info/records that they have had for all them 8 yrs without having to pay for a subscription plan of the lowest plan of $96.00! You know nothing about it you go to log into to type up & send an estimate & 3 plans pop up above it states choose a plan or log out. I get on chat send them a message & waited over a hour for a reply from a bot for them to say no we can not give you access to your account, your records, all the estimates etc you have done on that account for 8 years unless you pay us and sign up for a subscription plan! Seriously wow who does that?! And whats even sadder the $96.00 only covers sending estimates something you were already doing and then allowing to accept payments from clients through their company so you can pay them also to get your own money and oh lets add that you dont need nor do you want those services but are being made to do so if you want to access your account that you have had for 8 yrs. And then to not even give someone the option to delete & deactivate their own account is something I will never understand. Let me add that I do not give this company nor anyone else access to my information on my account. I do not give access to my name, address, phone number, email. card info, client intel, estimates, invoices, no information on my account for any reason. Review Source JE Jason E. Owner Construction Used the software for: 2+ years ### "Joist- the estimating software you've been waiting for" November 13, 2019 4.0 Joist not only acts as a great estimating / quoting software. It functions as a decent crm, tracking customers email views and allowing you to sort them in multiple ways. Financing is built right in, making it a seamless presentation tool. You are also able to take payments. Pictures and documents can be uploaded right to your proposal. Different contracts can also be attached for commercial, residential, new construction etc. Pros Joist is simple to set up, use and demonstrate. Estimates can be emailed or texted right to the customers phone. Cons Lacks more robust features other offering in the estimate software category have. Not quite a full featured estimate software or crm but a very functional combination of both. Alternatives considered [Markate](https://www.capterra.com/p/173150/Markate/) Reason for choosing Joist Markate was and is a close runner up. As our business scales up we will likely love on to markate. Review Source MO Michael O. Consultant Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Joist best in service streamline operation " December 28, 2024 5.0 It very simple and user friendly between customers and their professionals Pros It helps save time and streamline in the go Cons It makes card collection professional and simple Review Source CB Cindy B. Office Manager Construction Used the software for: 6-12 months ### "Joist review" February 22, 2025 4.0 Overall, my experience with Joist has been great. Pros It was super simple and easy to create and send invoices. Cons I did not like the fact that Joist was not able to automatically sequence invoices. Review Source AB Autumn B. HR Construction Used the software for: 2+ years ### "Create for invoice creating" December 12, 2024 5.0 Create for invoice creating, user friendly Pros Ability to collect payments, create invoices, and integrate Cons Can’t track employee hours so if you bill hourly this could be a hassle Review Source Khadijah C. Professional product reviewer Used the software for: 2+ years ### "Joist was my starter invoice application. It allowed my small business to go to the next level" July 2, 2018 5.0 Pros I love that joist is easy to use from computer or smart phone on the go is not a problem. Joist is easy to use and understand even for older people who are not use to computers. When a payment is sent I can update my invoice so that I may see how much I have made even can update payment plans and make contracts Cons The fee for receiving payments via the app. Sometimes the site and app can be down for maintenance when I really need it Review Source Jerika Z. Chief Operating Officer Consumer Services Used the software for: 2+ years ### "10 out of 10 hands down" April 10, 2019 5.0 We have used Joist and recommended this to many for years! It is one of the best programs I have used for agreements. Integrates photos, multiple addresses, save frequently used items, easy export- the perfect solution for a company on a budget! Pros ease of use, price, reliability, functionality Cons ONLY complaint is not capturing IP address/digital signature being more secure Review Source Jaime G. Principal Construction Used the software for: 6-12 months ### "The best business app" September 22, 2018 5.0 excellent. Pros Simplicity, easy to use, keep every record. Cons When you sign or your customer and you modify the document you have to sign again, and again....... Review Source LM Lee M. Admin officer Building Materials Used the software for: 6-12 months ### "Joist supportive invoicing" January 16, 2025 4.0 It's a great starter invoicing software that is helping my small enterprise grow and work efficiently Pros I've used Joist for free-lance work and I really like the speed and ease of use the software provides. A quick and easy invoicing solution. Cons There have been times when the app is down when I need it. There's a fee for recieving payments, fine for the larger payment but lots of small transactions do add up. Review Source WL Wilbert L. Owner Utilities Used the software for: 2+ years ### "Amazing software " October 10, 2024 5.0 I’ve been using Joist for years and I absolutely love it Pros I like the convenience of being able to send invoices to my customers and them being able to pay right then and there. I also like the fact that I have all my products in one section so I don’t have to rewrite everything. All I have to do is click a button and it’s all there. Cons I wish Joist had an option to set up reoccurring jobs so that I can get reminder reminders on when my services are due Review Source SB Stephen B. Owner Tile Setter Construction Used the software for: 6-12 months ### "Good application but not good enough for my liking" December 18, 2024 4.0 Customer support wasn't helpful when I needed them. Also where recommendations were submitted they went unrecognized Pros The interface was clean and the files exported to clients are professional Cons If changing an estimate, the software wouldn't remember or have a history so if you delete something then change your mind to get it back you had to remember everything rather than just do an undo command. Review Source SR Stephen R. Ceo Construction Used the software for: 2+ years ### "Jack and Jane of all Trades LLC" September 22, 2023 5.0 The overall experience with joist has been amazing. I don't really have any complaints. It's helped me get my business off the ground and look professional for a low cost! Pros I really like how easy joist is to use, the options they have, and new user friendly it can be. Cons Sometimes customer service can take a while. Reason for choosing Joist Had more estimate options that looked more handyman friendly. Review Source JO Jeremy O. Owner Construction Used the software for: 1-2 years ### "Joist is helpful " July 13, 2023 5.0 I use it for work it keeps tracke a of virtually everything. Pros The keeping track and how easy it is to send someone a estimate plus I can say I do financing. Cons I can't say there isn't anything I don't like about the app maybe I'm too easy to please idk Review Source BL Bianca L. Owner Construction Used the software for: 1-2 years ### "Amazing Software" April 4, 2024 5.0 Pros How simple and user friendly it is! Made my life and my clients easier. Cons Not much. Everything was easy to use and navigate Review Source RB Ryan B. Owner Construction Used the software for: 2+ years ### "Joist to the rescue!" June 30, 2022 5.0 Very good!! Pros It is so easy to use and very inexpensive. The free version is great for anyone starting a new business or crm. Cons I wish it had a scheduling feature and a good,better,best option for estimating. Review Source ML Michelle L. Business Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "I would not recommend" October 9, 2019 1.0 my experience has not been positive, more frustrating to try to get this software to do tings it can't than anything else Pros Great software tool for the construction industry, does what it needs to to send out basic estimates and invoices to customers Cons this software is expensive and doesn't go the extra mile hard to use and understand does not track percentages correctly nor does it show the percentage of billing to the customers Review Source JCF Juan Carlos F. Owner Used the software for: 2+ years ### "Excellent " March 1, 2018 5.0 Pros Very user friendly and looks great. Estimates and invoices look very clean and professional. Customers can pay with credit card or electronic check, excellent feature. Cons Like all of it. There should be a way to notify and remind customers that they have an unpaid invoice. Review Source NM Nachman M. EHR Specialist Used the software for: 2+ years ### "This is one of the best app finds !" April 19, 2018 5.0 Pros This program does everything high priced software does, and it absolutely FREE!!! And not only is it not bogged down by ads, the developer has been adding more free stuff at a rapid pace, from taking credit card payments and e-checks directly though the app, to adding features to the quotes and bills themselves. Now, while this software is made for general contractors, i use this for my own art and technology business. And the few times I had questions, emails were returned with in hours! Cons To be honest, there really are no cons to this software. It is truly a work of art. You can tell that this app was created by someone who truly "gets it". Review Source JM Jamie M. Owner Individual & Family Services Used the software for: 6-12 months ### "Decent CRM " December 10, 2021 4.0 Good option if your willing to pay for it. Pros Easy flow platform, had everything that I needed at the time for free. Cons Ended up taking the free version away. My business was still new and I wasn’t sure if this was the best option for me so I decided to try something else. Review Source JR Jose R. VP of Operations Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Outstanding tool. A must for all contractors. " April 25, 2018 5.0 I can do estimates and bill clients on the spot. Customer love how they get a quote, invoice and or receipt right-a-way. I like how easy it is to use and how it has a web interface as well as the phone ap. Pros The mobile app and web interface are outstanding. It is so easy to generate a quote, invoice clients and record payment. The ability to email or text the invoice to clients is awesome. Custom contracts and phone inclusion allow for a wide range of customization. The ability to export clients is a huge time saver. I love how I can get an email copy of what is sent to the client. Cons The function on the mobile app and the web interface are different. I wish it had the ability to export info to excel or other format. Review Source MB Michael B. Owner Construction Used the software for: 6-12 months ### "Remodel Handyman- " February 2, 2021 4.0 I like joist and continue to pay for them as a backup for receipts and invoices. Pros The ease of use and ability to make simile changes on the fly. Cons Super limited in use. Does not have drop down menus of materials or labor costs in each industry. Review Source MC Matt C. Manager Consumer Services Used the software for: 1-2 years ### "Great Product!" August 4, 2018 5.0 Pros This has been an excellent product that our company uses for estimates. The best feature is that it is free! The presentation is clean and simple. We love the product and the customer service is great. Cons Would love to see a Good, Best, Better format in the future. We would definitely pay for a subscription for that format. Review Source AW Andrea W. Owner Building Materials Used the software for: 6-12 months ### "PAyment online" September 30, 2019 1.0 BAD!!! Pros I like the estimate and invoice section NOT the online payment part Cons I had a client make a payment over 10 days ago over $10000. AND i HAVE STILL NOT RECEIVED IT! There is no phone number on app so you have to go through a "chat" system and basically no excuse just a sorry and it will be deposited on the 3rd which will make it 13 days total. This is unacceptable I have a whole job that has stalled due to this! The last payment my client made took a week and it was $720.00 I will never ever use this app again! Review Source Similar Products Featured