# Joist Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Joist the right Billing and Invoicing solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230138/Joist/reviews/ --- Joist 4.1 (89) [View alternatives](https://www.capterra.com/p/230138/Joist/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 22nd, 2026 # Reviews of Joist Ease of use 4.4 Customer Service 3.8 ## Pros and Cons in Reviews Mehran S managerArchitecture & Planning, 11 - 50 employeesUsed the software for: Less than 6 months. “It helps to create professional invoices and we can add any information to the invoices be it the logo of our company or a note at the end.“ January 19, 2025 CM Cindy M OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Very poor on project management, scheduling jobs, no opportunity to ask for Google reviews, didn't ask for a tip.“ March 30, 2026 sh samantha h admin assistantConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “has been a reliable and practical solution for creating professional estimates and invoices.“ February 19, 2026 MF Michelle F OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Joist does not work reliably unavailable access hindering for sometimes days the ability to send billing invoices estimates change orders and get payments and customer support is seriously lacking.“ June 2, 2025 CH Carnell H OwnerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Overall Joist is an awesome product for invoice processing, accounts payable, & accounts receivable.“ January 13, 2026 KP Konstantin P ceoConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “No place where I can do notes while I am estimating the project“ April 2, 2026 Mehran S managerArchitecture & Planning, 11 - 50 employeesUsed the software for: Less than 6 months. “It also helps the customer with payments as the customes can easily pay with different methods including credit cards.“ January 19, 2025 SB Stephen B Owner Tile SetterConstruction, Self-employedUsed the software for: 6-12 months. “If changing an estimate, the software wouldn't remember or have a history so if you delete something then change your mind to get it back you had to remember everything rather than just do an undo command.“ December 18, 2024 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mehran S. manager Architecture & Planning Used the software for: Less than 6 months ### "Easy payments app for contractors" January 19, 2025 4.0 It helps to create professional invoices and we can add any information to the invoices be it the logo of our company or a note at the end.It helps with managing different clients without any problems and the data is automatically synced across different devices.They also help with onboarding and successful creation of account. It also helps the customer with payments as the customes can easily pay with different methods including credit cards.I would definitely recommend joist to contractors Pros Its compatibility to use on different devices.It is avaliable on computers,mobile phones(android and ios) which means joist can be used by everyone on any type of device Cons Sometimes it takes time to review and verify payments which also leads to double payment if we try to do the payment again Review Source JD James D. everything Construction Used the software for: 1-2 years ### "Awesome app!" January 1, 2024 5.0 This is a great product. I am very pleased with every aspect of it Pros My favorite thing about JOIST is the ease of use when estimating! Cons I don't have anything that I like the least with Joist! Alternatives considered [Contractor+](https://www.capterra.com/p/213952/Contractor/) Reason for choosing Joist Pricing and ease of setup and use. It was the best choice for my business. Review Source AS Alyx S. Owner said Construction Used the software for: Less than 6 months ### "Joise, Easy Contracting! " January 20, 2025 3.0 Everything besides the payment processor is okay. Pros I like the non overcrowded dashboard, the simplicity, and how easy it is to use for customers. Cons I don’t like there being the only one payment processors connected, Paypal is alright but not my favorite. Review Source JE Jason E. Owner Construction Used the software for: 2+ years ### "Joist- the estimating software you've been waiting for" November 13, 2019 4.0 Joist not only acts as a great estimating / quoting software. It functions as a decent crm, tracking customers email views and allowing you to sort them in multiple ways. Financing is built right in, making it a seamless presentation tool. You are also able to take payments. Pictures and documents can be uploaded right to your proposal. Different contracts can also be attached for commercial, residential, new construction etc. Pros Joist is simple to set up, use and demonstrate. Estimates can be emailed or texted right to the customers phone. Cons Lacks more robust features other offering in the estimate software category have. Not quite a full featured estimate software or crm but a very functional combination of both. Alternatives considered [Markate](https://www.capterra.com/p/173150/Markate/) Reason for choosing Joist Markate was and is a close runner up. As our business scales up we will likely love on to markate. Review Source sH samantha H. admin assistant Construction Used the software for: 1-2 years ### "simple and effective" February 19, 2026 4.0 has been a reliable and practical solution for creating professional estimates and invoices. It has improved my efficiency and organization. Pros I really like how joist is very user friendly and it is very easy to send clients estimates to see how much a project is going to cost. Cons some of the features feel a little bit limited compared to other websites or programs that have more advanced accounting softwares. Review Source MO Michael O. Consultant Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Joist best in service streamline operation " December 28, 2024 5.0 It very simple and user friendly between customers and their professionals Pros It helps save time and streamline in the go Cons It makes card collection professional and simple Review Source CB Cindy B. Office Manager Construction Used the software for: 6-12 months ### "Joist review" February 22, 2025 4.0 Overall, my experience with Joist has been great. Pros It was super simple and easy to create and send invoices. Cons I did not like the fact that Joist was not able to automatically sequence invoices. Review Source Sandesh K. Kitchen porter Food & Beverages Used the software for: 6-12 months ### "Overcomplicated for Kitchen Porter Role, But Useful for Management" January 18, 2025 4.0 As a kitchen porter, Joist felt unnecessary for my role, adding complexity. Pros Joist improves organization, efficiency, task management, and communication in kitchens. Cons Joist may be unnecessary for non-management roles, like kitchen porter. Review Source Jessica J. Owner CEO Construction Used the software for: 2+ years ### "taking advantage of people" August 5, 2024 1.0 We have been using Joist for 8 years sending estimates through emails then when we go to log into our accounts to access our information and send a email we can not even log into our account. 3 plans pop up the cheapest plan was $96.00 and it only came with two options which was to send estimates and to allow to accept payments through them so they can profit off of you by sending a estimate when we dont even charge to do an estimate to begin with and even if I did I would not pay to send a email. Then when you ask them how can you get into the account at least to get all of your information off of it and the delete and deactivate the account they tell you no you can not have access to your account unless you pay for a subscription plan of at least $96.00 a month which I would never pay that much money just to send a estimate through a email. It is sad to take advantage of people especially at a time like this during an inflation. There are other ways to send estimates for free and not have to pay to do so. Pros There are no pros to a company that makes you have to pay $96.00 for a plan just to send a estimate in a email! Cons If I could give a 0 star I would! Ya know I understand things are changing but when you take your company & turn it over to where your customers of 8 yrs can not even log into their account to delete that account, access any of their info/records that they have had for all them 8 yrs without having to pay for a subscription plan of the lowest plan of $96.00! You know nothing about it you go to log into to type up & send an estimate & 3 plans pop up above it states choose a plan or log out. I get on chat send them a message & waited over a hour for a reply from a bot for them to say no we can not give you access to your account, your records, all the estimates etc you have done on that account for 8 years unless you pay us and sign up for a subscription plan! Seriously wow who does that?! And whats even sadder the $96.00 only covers sending estimates something you were already doing and then allowing to accept payments from clients through their company so you can pay them also to get your own money and oh lets add that you dont need nor do you want those services but are being made to do so if you want to access your account that you have had for 8 yrs. And then to not even give someone the option to delete & deactivate their own account is something I will never understand. Let me add that I do not give this company nor anyone else access to my information on my account. I do not give access to my name, address, phone number, email. card info, client intel, estimates, invoices, no information on my account for any reason. Review Source Khadijah C. Professional product reviewer Used the software for: 2+ years ### "Joist was my starter invoice application. It allowed my small business to go to the next level" July 2, 2018 5.0 Pros I love that joist is easy to use from computer or smart phone on the go is not a problem. Joist is easy to use and understand even for older people who are not use to computers. When a payment is sent I can update my invoice so that I may see how much I have made even can update payment plans and make contracts Cons The fee for receiving payments via the app. Sometimes the site and app can be down for maintenance when I really need it Review Source AB Autumn B. HR Construction Used the software for: 2+ years ### "Create for invoice creating" December 12, 2024 5.0 Create for invoice creating, user friendly Pros Ability to collect payments, create invoices, and integrate Cons Can’t track employee hours so if you bill hourly this could be a hassle Review Source bK bridgette K. owner Arts and Crafts Used the software for: 1-2 years ### "Joist for the Win! " January 18, 2025 5.0 Pros This is my go to invoice app! Easy peasy invoicing app. This app is BEYOND user friendly. Both me and my customers appreciate the fact that the invoice can be paid straight from the invoice. Payments are not delayed, and everyone is happy. Cons Currently, there is nothing negative about the app. Review Source WL Wilbert L. Owner Utilities Used the software for: 2+ years ### "Amazing software " October 10, 2024 5.0 I’ve been using Joist for years and I absolutely love it Pros I like the convenience of being able to send invoices to my customers and them being able to pay right then and there. I also like the fact that I have all my products in one section so I don’t have to rewrite everything. All I have to do is click a button and it’s all there. Cons I wish Joist had an option to set up reoccurring jobs so that I can get reminder reminders on when my services are due Review Source SR Stephen R. Ceo Construction Used the software for: 2+ years ### "Jack and Jane of all Trades LLC" September 22, 2023 5.0 The overall experience with joist has been amazing. I don't really have any complaints. It's helped me get my business off the ground and look professional for a low cost! Pros I really like how easy joist is to use, the options they have, and new user friendly it can be. Cons Sometimes customer service can take a while. Reason for choosing Joist Had more estimate options that looked more handyman friendly. Review Source CH Caroline H. Owner and operator Construction Used the software for: 2+ years ### "Contractor's best friend " September 29, 2023 5.0 Pros Joist.com is much like joists in a home. Joists in a home are used to support and strengthen the floors and ceilings in a home. Joist.com helps strengthen and support your company no matter the size or job. Not only is joist easy to use for our company but is also easy to use for our clients. Cons If you are not tech savvy, joist can be difficult to navigate. Once you get in it can be a bit overwhelming, don't worry it gets easier very quickly Review Source SZ Serhiy Z. director Construction Used the software for: 2+ years ### " Had to leave joist" October 29, 2023 5.0 very disappointing Pros good system to use but without customer support very scarry Cons We had our brake in ....someone change our password in joist and we cannot get it back with 3 month communication joist refuse to give us access to our account we lost 3 weeks off our time somehow get all information backtechnical support could do it 2 click on the buttons ...... unfortunately they give access back to scammersso be careful they will not help you i hope they will sort our problem eventually.... i hope, someone form joist team will read this and respond ASAP Review Source PD Pete D. Owner Construction Used the software for: 2+ years ### "Great starter platform" May 15, 2022 4.0 Support is not very responsive nor willing to provide real assistance. It's really a shame, because it really could be a dynamite program if they actually listened to customer's needs, and provided stronger functionality. They could even charge more. But they don't seem to care. Pros Simple and straightforward, although lacking much needed functionality. Cons Doesn't provide for a contractor who regularly services companies or multiple locations, just simple contacts with single locations. Support team doesn't work to implement additional features based on user input, not interested. Unfortunate. Review Source JC Joanna C. office manager Construction Used the software for: 2+ years ### "Simple To Use But Missing Essential Features" September 6, 2022 4.0 Pros Simple to use, easy to find what you need. Cons App and desktop version don't communicate well, missing options that are necessary for billing and follow up marketing (example- no way to filter emails or customers added by month they were added for follow up) Review Source AW Alison W. Accountant Accounting Used the software for: 2+ years ### "Simple & User Friendly App" November 3, 2023 4.0 Really great for small businesses who are looking for a simple invoicing solution. Pros My client uses Joist which is how I started using it, they are a small business with not much accounting experience and this app is perfect for them. Its basic and simple to use, they can easily send invoices on the go their clients. Cons I would like to see better reporting in Joist. It is simple to use but I do find myself scrolling a bit too much when looking up an older invoice. Review Source TR Tahsin R. Engineer Construction Used the software for: 1-2 years ### "Easy to use, your business will cruise " April 28, 2019 5.0 It’s been my go to software. Use it at least 1-2 hours a day. Great software for specifiers, estimators and Sales. Pros Very easy to use, the layout and interface is fantastic. You can integrate quick book with it. Create estimate within a minute and email it to your customer. Cons Can’t add photos of an item. You have to add separate as an upload option but not as an individual item Review Source VR Verified Reviewer Office Manager Construction Used the software for: 1-2 years ### "Joist was the first software we used for painting estimates" May 9, 2018 4.0 Pros I liked how it was an estimating software and a CRM all in one. I also loved that I could send out formal Invoices. Cons It didn't have any way to have customers pay online which made my job a lot more difficult since I had to chase down payments and wait for checks. Review Source LM Leonie M. Documentation Specialist Import and Export Used the software for: 2+ years ### "Joist Review" December 1, 2022 4.0 Pros Easy to use, it integrates with another software we use Cons It doesn't update the payments received when we have to modify the Quotes / Proposal Review Source AP Alan P. Contractor Construction Used the software for: 1-2 years ### "Don't Mess with My Money" August 9, 2019 4.0 Do not use this app if you expect to get your payments in a timely manner, despite their "$10,000" limit they will hold funds of much lesser amounts and then dictate what they feel is require on your invoices to get paid. All while holding funds from your fully paid invoices! Pros Convenience and phone based with a decent layout, hard to compare as I have only used PC based software Cons Not stand alone, seems developers have contant access to all your transactions and can and will dictate when they will release your funds and how you should fill out your invoices. Review Source MC MICHAEL C. Amin Construction Used the software for: 6-12 months ### "Admin" December 30, 2018 5.0 Pros Great program always works and easy to use. Cons Can not find anything wrong very happy. Review Source DB David B. CEO Construction Used the software for: Less than 6 months ### "Paid but Contractor Never Got the Money, May be Fraudulent App" September 4, 2018 1.0 Great at taking your money, very hard at getting the money to the intended group. We're now working with Visa on a chargeback case as the app appears fraudulent. Pros As an end user, the experience was great. I received an invoice from a subcontractor for ~$13K. I was quickly able to click and pay, but then... Cons A month after I made the payment the subcontractor called us for collections. After a lot of back and forth, it hasn't been resolved. Chatting with their support today their response was "I see the delay and I completely hear you, You could ask the contractor to contact us and we would be able to speak to him and help him with this definitely." Essentially, other payment apps like square are same day or next day payouts. They are now asking that I send joist photos of the job and sign documentation. Is this a payment app or title company? In short, we stepped into a mess with this app. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.