# Page 3 | Joist Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Joist the right Billing and Invoicing solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230138/Joist/reviews --- Joist 4.1 (85) [View alternatives](https://www.capterra.com/p/230138/Joist/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Joist ## Showing most helpful reviews Showing 51-75 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PD Pete D. Owner Construction Used the software for: 2+ years ### "Great starter platform" May 15, 2022 4.0 Support is not very responsive nor willing to provide real assistance. It's really a shame, because it really could be a dynamite program if they actually listened to customer's needs, and provided stronger functionality. They could even charge more. But they don't seem to care. Pros Simple and straightforward, although lacking much needed functionality. Cons Doesn't provide for a contractor who regularly services companies or multiple locations, just simple contacts with single locations. Support team doesn't work to implement additional features based on user input, not interested. Unfortunate. Review Source RB Ryan B. Owner Construction Used the software for: 2+ years ### "Joist to the rescue!" June 30, 2022 5.0 Very good!! Pros It is so easy to use and very inexpensive. The free version is great for anyone starting a new business or crm. Cons I wish it had a scheduling feature and a good,better,best option for estimating. Review Source JC Joanna C. office manager Construction Used the software for: 2+ years ### "Simple To Use But Missing Essential Features" September 6, 2022 4.0 Pros Simple to use, easy to find what you need. Cons App and desktop version don't communicate well, missing options that are necessary for billing and follow up marketing (example- no way to filter emails or customers added by month they were added for follow up) Review Source ML Michelle L. Business Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "I would not recommend" October 9, 2019 1.0 my experience has not been positive, more frustrating to try to get this software to do tings it can't than anything else Pros Great software tool for the construction industry, does what it needs to to send out basic estimates and invoices to customers Cons this software is expensive and doesn't go the extra mile hard to use and understand does not track percentages correctly nor does it show the percentage of billing to the customers Review Source RM Rj M. Property Services Manager Real Estate Used the software for: 6-12 months ### "Love Joist but support resolution has difficulty" April 29, 2019 4.0 Professional look and on the spot updates for materials used and labor expended which really increases accuracy. I really really love this product... I just hope I can get the email thing worked out. Pros For Free software I can't complain - it does a great job at almost everything. I have several friends that are now using it and love it. I don't use Quick Books but it does have a sync feature if you use QB. It takes a little getting use to when adding Items and clients but once it is set up it is awesome!! Cons The only problem I am having is sending email from my Samsung Galaxy Tab A device. I can create invoices but when I send them it acts like it works but doesn't send anything. I have had a ticket open for several weeks with little being done. I can send from my PC and my Phone but not my tablet. It is like it does not send my email request to the Joist server. I believe the problem to be with the APP itself. I am waiting on someone to call me that can look at my account while I am sending email to see what if anything they are getting from my app. Review Source VR Verified Reviewer IT Support Technician Consumer Services Used the software for: 2+ years ### "Great, fast invoicing system" March 18, 2019 5.0 Use Joist for free-lance work and love the speed and ease of use that Joist provides. A great no-fuss invoicing solution without being weighed down by full-blown accounting software features. Pros Speed is king with Joist, whether using their web interface or the excellent mobile app. The app is fast and responsive, even when operating on a fairly weak data connection. For quick and dirty invoicing, it's hard to beat the speed and efficiency of Joist. Cons For recurring customers that like to pay ahead, I wish there was an account credit feature where you could add a credit to the customer account and then simply apply remaining credit to a new outstanding invoice. Review Source AW Alison W. Accountant Accounting Used the software for: 2+ years ### "Simple & User Friendly App" November 3, 2023 4.0 Really great for small businesses who are looking for a simple invoicing solution. Pros My client uses Joist which is how I started using it, they are a small business with not much accounting experience and this app is perfect for them. Its basic and simple to use, they can easily send invoices on the go their clients. Cons I would like to see better reporting in Joist. It is simple to use but I do find myself scrolling a bit too much when looking up an older invoice. Review Source JCF Juan Carlos F. Owner Used the software for: 2+ years ### "Excellent " March 1, 2018 5.0 Pros Very user friendly and looks great. Estimates and invoices look very clean and professional. Customers can pay with credit card or electronic check, excellent feature. Cons Like all of it. There should be a way to notify and remind customers that they have an unpaid invoice. Review Source TR Tahsin R. Engineer Construction Used the software for: 1-2 years ### "Easy to use, your business will cruise " April 28, 2019 5.0 It’s been my go to software. Use it at least 1-2 hours a day. Great software for specifiers, estimators and Sales. Pros Very easy to use, the layout and interface is fantastic. You can integrate quick book with it. Create estimate within a minute and email it to your customer. Cons Can’t add photos of an item. You have to add separate as an upload option but not as an individual item Review Source Stephen Olawale J. ARCHITECT Construction Used the software for: Less than 6 months ### "A PORTABLE INVOICE APPLICATION" June 9, 2019 4.0 it has helped me to do without my pen, and i have been able to keep records up to date of all invoices Pros I was able to start with a trial version then later i purchased a full product because it was helpful for my accounting and all round cost estimation daily, and i also document every payment made daily Cons the challenge involves sending invoices has emails, i think the product experience some network or web glitch, and the interface resolution not too good enough, but still manageable Review Source NM Nachman M. EHR Specialist Used the software for: 2+ years ### "This is one of the best app finds !" April 19, 2018 5.0 Pros This program does everything high priced software does, and it absolutely FREE!!! And not only is it not bogged down by ads, the developer has been adding more free stuff at a rapid pace, from taking credit card payments and e-checks directly though the app, to adding features to the quotes and bills themselves. Now, while this software is made for general contractors, i use this for my own art and technology business. And the few times I had questions, emails were returned with in hours! Cons To be honest, there really are no cons to this software. It is truly a work of art. You can tell that this app was created by someone who truly "gets it". Review Source VR Verified Reviewer Office Manager Construction Used the software for: 1-2 years ### "Joist was the first software we used for painting estimates" May 9, 2018 4.0 Pros I liked how it was an estimating software and a CRM all in one. I also loved that I could send out formal Invoices. Cons It didn't have any way to have customers pay online which made my job a lot more difficult since I had to chase down payments and wait for checks. Review Source GL Greg L. Owner Construction Used the software for: 1-2 years ### "Billing and invoice" April 29, 2022 3.0 Overall not a bad app would like to see it easier to set up banking Pros This software is pretty straightforward easy to set up and use Cons Difficulty in setting up the banking feature ask for a lot of information Review Source Elizabeth R. Customer Service Manager Construction Used the software for: 6-12 months ### "It's okay" March 25, 2019 3.0 We have used a couple different programs for invoicing but Joist is not as all inclusive as others. It is good for estimates and invoicing, but as far as CRM and running reports it is lacking in those areas. It is very user friendly, but just needs a little more in the CRM and reporting areas. Pros It was easy to build an estimate and input customer information. Cons It is not trackable like other programs we have found. Review Source JM Jamie M. Owner Individual & Family Services Used the software for: 6-12 months ### "Decent CRM " December 10, 2021 4.0 Good option if your willing to pay for it. Pros Easy flow platform, had everything that I needed at the time for free. Cons Ended up taking the free version away. My business was still new and I wasn’t sure if this was the best option for me so I decided to try something else. Review Source LM Leonie M. Documentation Specialist Import and Export Used the software for: 2+ years ### "Joist Review" December 1, 2022 4.0 Pros Easy to use, it integrates with another software we use Cons It doesn't update the payments received when we have to modify the Quotes / Proposal Review Source VR Verified Reviewer Owner/Manager Construction Used the software for: Less than 6 months ### "Excellent for a small business owner" August 20, 2018 5.0 This is a good product. The only drawback is that it can't handle scheduling in addition to it's other functions. If I was working by myself, I would probably use it -- the pricing is really good. Pros Joist gives you the ability to keep track of customer information, produce invoices onsite, and bill all in the same package. Cons It didn't have all of the features I was looking for. Review Source JR Jose R. VP of Operations Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Outstanding tool. A must for all contractors. " April 25, 2018 5.0 I can do estimates and bill clients on the spot. Customer love how they get a quote, invoice and or receipt right-a-way. I like how easy it is to use and how it has a web interface as well as the phone ap. Pros The mobile app and web interface are outstanding. It is so easy to generate a quote, invoice clients and record payment. The ability to email or text the invoice to clients is awesome. Custom contracts and phone inclusion allow for a wide range of customization. The ability to export clients is a huge time saver. I love how I can get an email copy of what is sent to the client. Cons The function on the mobile app and the web interface are different. I wish it had the ability to export info to excel or other format. Review Source AP Alan P. Contractor Construction Used the software for: 1-2 years ### "Don't Mess with My Money" August 9, 2019 4.0 Do not use this app if you expect to get your payments in a timely manner, despite their "$10,000" limit they will hold funds of much lesser amounts and then dictate what they feel is require on your invoices to get paid. All while holding funds from your fully paid invoices! Pros Convenience and phone based with a decent layout, hard to compare as I have only used PC based software Cons Not stand alone, seems developers have contant access to all your transactions and can and will dictate when they will release your funds and how you should fill out your invoices. Review Source MB Michael B. Owner Construction Used the software for: 6-12 months ### "Remodel Handyman- " February 2, 2021 4.0 I like joist and continue to pay for them as a backup for receipts and invoices. Pros The ease of use and ability to make simile changes on the fly. Cons Super limited in use. Does not have drop down menus of materials or labor costs in each industry. Review Source Youba H. Handyman Construction Used the software for: Less than 6 months ### "Good for contractors" June 17, 2019 4.0 Pros I like the estimate and invoice feature the most Cons would be better if I can import contacts directly from my phonebook Review Source MC MICHAEL C. Amin Construction Used the software for: 6-12 months ### "Admin" December 30, 2018 5.0 Pros Great program always works and easy to use. Cons Can not find anything wrong very happy. Review Source MC Matt C. Manager Consumer Services Used the software for: 1-2 years ### "Great Product!" August 4, 2018 5.0 Pros This has been an excellent product that our company uses for estimates. The best feature is that it is free! The presentation is clean and simple. We love the product and the customer service is great. Cons Would love to see a Good, Best, Better format in the future. We would definitely pay for a subscription for that format. Review Source DB David B. CEO Construction Used the software for: Less than 6 months ### "Paid but Contractor Never Got the Money, May be Fraudulent App" September 4, 2018 1.0 Great at taking your money, very hard at getting the money to the intended group. We're now working with Visa on a chargeback case as the app appears fraudulent. Pros As an end user, the experience was great. I received an invoice from a subcontractor for ~$13K. I was quickly able to click and pay, but then... Cons A month after I made the payment the subcontractor called us for collections. After a lot of back and forth, it hasn't been resolved. Chatting with their support today their response was "I see the delay and I completely hear you, You could ask the contractor to contact us and we would be able to speak to him and help him with this definitely." Essentially, other payment apps like square are same day or next day payouts. They are now asking that I send joist photos of the job and sign documentation. Is this a payment app or title company? In short, we stepped into a mess with this app. Review Source AW Andrea W. Owner Building Materials Used the software for: 6-12 months ### "PAyment online" September 30, 2019 1.0 BAD!!! Pros I like the estimate and invoice section NOT the online payment part Cons I had a client make a payment over 10 days ago over $10000. AND i HAVE STILL NOT RECEIVED IT! There is no phone number on app so you have to go through a "chat" system and basically no excuse just a sorry and it will be deposited on the 3rd which will make it 13 days total. This is unacceptable I have a whole job that has stalled due to this! The last payment my client made took a week and it was $720.00 I will never ever use this app again! Review Source Similar Products Featured