--- title: "NovelVox Unified Agent Desktop Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NovelVox Unified Agent Desktop Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/230210/NovelVox-Unified-Agent-Desktop/" page_type: "product" language: "en" --- # NovelVox Unified Agent Desktop Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) NovelVox Unified Agent Desktop ## What is NovelVox Unified Agent Desktop? Expand your Customer Experience Horizon with Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution readily integrates with 75+ third-party applications to offer the agent a unified view of information. The seamless integration with leading CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, Cisco Webex, Five9, Dialpad, Nice, Zoom and Cisco empowers agents to fetch data from multiple sources for driving contextual conversations and delivering personalized customer support. Now, no more searching for information as the 360-degree customer view and call controls over a unified screen reduce Average Handling Time and improve First Contact Resolution. ## What is NovelVox Unified Agent Desktop used for? [Contact Center](https://www.capterra.com/contact-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NovelVox Unified Agent Desktop?[Manage this product listing](https://www.g2.com/products/agent-desktop/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NovelVox Unified Agent Desktop 0.0 VS. [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price Contact vendor Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (888) Value For Money 0.0 (0) Value For Money 3.9 (798) Customer Service 0.0 (0) Customer Service 4.1 (819) ## NovelVox Unified Agent Desktop alternatives [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) ## FAQs about NovelVox Unified Agent Desktop Overview ### What company size and specific industries is NovelVox Unified Agent Desktop built for? NovelVox Unified Agent Desktop is designed for small and midsize businesses as well as enterprise organizations across all industries. It fits companies that need a unified agent desktop for customer service and support operations, regardless of sector. Features and Usability ### What are the key features of NovelVox Unified Agent Desktop? NovelVox Unified Agent Desktop offers call center management features such as automatic call distribution, IVR, call transfer, call monitoring, and call logging. It also includes CRM and contact management, activity dashboard and tracking, call reporting, workflow management, third-party integrations, and API support for inbound and outbound call center operations. Getting Started and Support ### What training and onboarding options does NovelVox Unified Agent Desktop offer? NovelVox Unified Agent Desktop provides webinars and videos for team training. Webinars support guided, live instruction and opportunities for questions, while videos offer self-paced viewing for reviewing setup steps and product features as needed. Getting Started and Support ### What customer support options does NovelVox Unified Agent Desktop offer? NovelVox Unified Agent Desktop provides Email/Help Desk, FAQ/Forum, 24/7 Live Rep, and Chat support. No reviewer feedback is available here to describe response times, helpfulness, or common frustrations, so support experience details cannot be summarized from user sentiment. ## Features AI summary Based on 3,851 IVR reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) NovelVox Unified Agent Desktop supports all three features that reviewers rate most highly: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and oversee agent performance, allowing teams to improve service quality and handle support more efficiently. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. NovelVox Unified Agent Desktop 23 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Reporting: Track and report on all incoming and outgoing calls - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.