# NovelVox Unified Agent Desktop Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about NovelVox Unified Agent Desktop Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/230210/NovelVox-Unified-Agent-Desktop --- # NovelVox Unified Agent Desktop Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) NovelVox Unified Agent Desktop ## What is NovelVox Unified Agent Desktop? With an excellent 98.7% customer retention rate and more than a decade of expertise in providing formidable contact center services to various industry leaders, NovelVox has been consistently delivering best-in-class industry specific solutions. We recognize and understand that every industry, every customer is different and our strength lies in providing customizable, easy to use, focused solutions to our clients—so that they deliver exceptional customer experience. ## What is NovelVox Unified Agent Desktop used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NovelVox Unified Agent Desktop?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.novelvox.com&name=NovelVox Unified Agent Desktop) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NovelVox Unified Agent Desktop 0.0 VS. [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (881) Value For Money 0.0 (0) Value For Money 4.5 (792) Customer Service 0.0 (0) Customer Service 4.6 (812) ## NovelVox Unified Agent Desktop alternatives Highest Rated [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (143)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about NovelVox Unified Agent Desktop Overview ### What company size and specific industries is NovelVox Unified Agent Desktop built for? NovelVox Unified Agent Desktop is designed for small and medium-sized businesses and enterprise organizations across all industries. It suits companies that need a unified agent desktop regardless of sector, making it a fit for general business use rather than a single industry-specific deployment. Features and Usability ### What are the key features of NovelVox Unified Agent Desktop? NovelVox Unified Agent Desktop offers call center management features such as automatic call distribution, call transfer, call monitoring, call logging, and call reporting. It also includes CRM and contact management, IVR, inbound and outbound call center support, computer telephony integration, workflow management, alerts/escalation, and third-party integrations. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does NovelVox Unified Agent Desktop offer? NovelVox Unified Agent Desktop provides webinars and videos for training. Webinars support live or scheduled instruction for setup and feature guidance, while videos offer self-paced reference for reviewing key steps and product functions as needed. Getting Started and Support ### What customer support options does NovelVox Unified Agent Desktop offer? NovelVox Unified Agent Desktop provides Email/Help Desk, FAQ/Forum, 24/7 Live Rep, and Chat support. User feedback on support quality is not available in the catalog data, so no claims can be made about response times, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. NovelVox Unified Agent Desktop 23 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Track and report on all incoming and outgoing calls Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response A call center that primarily makes calls, typically sales focused Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.