--- title: "Matrix Hotel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Matrix Hotel Software - reviews, pricing plans, popular comparisons to other Hotel Channel Management products and more." source_url: "https://www.capterra.com/p/230226/Matrix-Hotel/" page_type: "product" language: "en" --- # Matrix Hotel Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Matrix Hotel ## What is Matrix Hotel? Customer satisfaction is the top priority in any hotel complex. Matrix Hotel enables the hospitality industry to improve equipment monitoring, reduce response time, equipment downtime and lower maintenance costs. But that's not all! Matrix hotel is also...: A scalable Microsoft solution adapted to everyone: the modules are fully and easily configurable by the user, at any time ## What is Matrix Hotel used for? [Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Matrix Hotel?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.matrix-engine.com/es/&name=Matrix Hotel) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Matrix Hotel 0.0 VS. [4.3 (345)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.2 (256) Value For Money 0.0 (0) Value For Money 4.1 (239) Customer Service 0.0 (0) Customer Service 4.0 (249) ## Matrix Hotel alternatives Highest Rated [4.8 (1,582)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (118)](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) [4.2 (257)](https://www.capterra.com/p/123133/SiteMinder/reviews/) Starting price $85.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/123133/SiteMinder/) [Stayflexi](https://www.capterra.com/p/193259/Flex-PMS/) [4.7 (163)](https://www.capterra.com/p/193259/Flex-PMS/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/193259/Flex-PMS/) ## FAQs about Matrix Hotel Overview ### What company size and specific industries is Matrix Hotel built for? Matrix Hotel is designed for hotels and accommodation specialists of any company size that need a CMMS for managing maintenance operations. It is intended for the hospitality sector, especially businesses involved in hotel and lodging services. Features and Usability ### What are the key features of Matrix Hotel? Matrix Hotel offers reservations management, booking management, and room booking, along with availability management and room inventory controls. It also includes channel management and channel analytics, billing and invoicing, calendar management, task management, customizable reports, and website integration for hotel operations and distribution. Integrations ### Which third-party tools and platforms does Matrix Hotel integrate with? Matrix Hotel integrates with Blast Information Management System, ERPCloud, and Sage 200. These catalog integrations cover information management and ERP connections, giving the platform compatibility with core business systems used for financial and operational data exchange. Getting Started and Support ### What training and onboarding options does Matrix Hotel offer? Matrix Hotel provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced instruction. Getting Started and Support ### What customer support options does Matrix Hotel offer? Matrix Hotel provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback about support is available here, so user experience details on response speed or helpfulness cannot be stated. ## Features AI summary Based on 649 Hotel Channel Management reviews Capterra reviewers highlight these as the features buyers value most when choosing hotel channel management software: - **Booking Management** (**46%** of reviewers rated this feature as critical) - **Multi-Channel Sync** (**57%**) - **Reservations Management** (**53%**) Matrix Hotel includes **Booking Management** and **Reservations Management**, giving hotel teams the tools to handle bookings accurately and keep reservation records organized. However, it does not offer **Multi-Channel Sync**. Instead, it provides other features that reviewers also consider important, such as **Calendar Management** (**54%**) and **Room Inventory** (**42%**), helping businesses stay on top of availability and room allocation while reducing manual updates across daily operations. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Billing & Invoicing Create, manage, and send invoices or bills to customers Billing Rate Management Setting up the amount/charge for per hour of work by a company or professional Matrix Hotel 41 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Management: Manage, organize, and store contact information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restriction Management: Establish limitations based on certain conditions - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Sage 200](https://www.capterra.com/p/227604/Sage-200cloud/)[ Blast Information Management System](https://www.capterra.com/p/155997/BIMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.