--- title: "Matrix Hotel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Matrix Hotel Software - reviews, pricing plans, popular comparisons to other CMMS products and more." source_url: "https://www.capterra.com/p/230226/Matrix-Hotel/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Matrix Hotel Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Matrix Hotel ## What is Matrix Hotel? Customer satisfaction is the top priority in any hotel complex. Matrix Hotel enables the hospitality industry to improve equipment monitoring, reduce response time, equipment downtime and lower maintenance costs. But that's not all! Matrix hotel is also...: A scalable Microsoft solution adapted to everyone: the modules are fully and easily configurable by the user, at any time ## What is Matrix Hotel used for? [Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/)[CMMS](https://www.capterra.com/cmms-software/) Top alternative Featured ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Matrix Hotel?[Manage this product listing](https://www.g2.com/products/matrix-hotel/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Matrix Hotel 0.0 VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (256) Value For Money 0.0 (0) Value For Money 4.6 (239) Customer Service 0.0 (0) Customer Service 4.7 (249) ## Matrix Hotel alternatives [4.7 (118)](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) [4.2 (257)](https://www.capterra.com/p/123133/SiteMinder/reviews/) Starting price $85.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/123133/SiteMinder/) [Stayflexi](https://www.capterra.com/p/193259/Flex-PMS/) [4.7 (164)](https://www.capterra.com/p/193259/Flex-PMS/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/193259/Flex-PMS/) [E4jConnect Vik Booking](https://www.capterra.com/p/10011779/e4jConnect/) [4.7 (15)](https://www.capterra.com/p/10011779/e4jConnect/reviews/) Starting price $11.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011779/e4jConnect/) ## FAQs about Matrix Hotel Overview ### What company size and specific industries is Matrix Hotel built for? Matrix Hotel is designed for hotels and accommodation specialists of all company sizes, from small properties to larger hospitality operations. It targets the hospitality sector, especially businesses that need a CMMS tailored to hotel and lodging maintenance management. Features and Usability ### What are the key features of Matrix Hotel? Matrix Hotel offers reservations management, booking management, and room booking alongside availability management and room inventory controls. It also includes channel management, multi-channel management, and channel analytics, plus billing and invoicing, customizable reports, alerts/notifications, and website integration for hotel operations and reporting. Integrations ### Which third-party tools and platforms does Matrix Hotel integrate with? Matrix Hotel integrates with Blast Information Management System and Sage 200 for property operations and accounting connections. These catalog integrations connect the platform to specialized hotel data management and financial software, giving Matrix Hotel support for two third-party tools. Getting Started and Support ### What training and onboarding options does Matrix Hotel offer? Matrix Hotel provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide on-demand walkthroughs. Getting Started and Support ### What customer support options does Matrix Hotel offer? Matrix Hotel provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer support feedback is available, so support quality, response times, and common issues cannot be assessed from user comments. ## Features AI summary Based on 656 CMMS reviews Capterra data shows that buyers of Hotel Channel Management software rank the following features as their top priorities: - **Channel Management** (**50%** of reviewers rated this feature as critical) - **Multi-Channel Sync** (**57%**) - **Reservations Management** (**53%**) Matrix Hotel supports **Channel Management** and **Reservations Management**, giving hotel teams the tools to manage distribution across booking channels and handle reservations more efficiently. However, it does not include **Multi-Channel Sync**. Instead, it offers **Calendar Management** (**54%**) and **Room Inventory** (**42%**), which help properties keep availability organized and maintain better control over room supply, allowing teams to reduce booking errors and manage daily operations with more confidence. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Billing & Invoicing Create, manage, and send invoices or bills to customers Billing Rate Management Setting up the amount/charge for per hour of work by a company or professional Matrix Hotel 41 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Management: Manage, organize, and store contact information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restriction Management: Establish limitations based on certain conditions - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Sage 200](https://www.capterra.com/p/227604/Sage-200cloud/)[ Blast Information Management System](https://www.capterra.com/p/155997/BIMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.