--- title: "Global Call Forwarding Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Global Call Forwarding Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/230253/Global-Call-Forwarding/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Global Call Forwarding Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Global Call Forwarding ## What is Global Call Forwarding? Global Call Forwarding provides toll-free and local numbers from more than 160 countries. Make & receive calls using our softphone app or any other device. You can easily manage your virtual phone number(s) through an online portal or contact technical support 24/7 for assistance. We are trusted by thousands of multinational brands globally. Global Call Forwarding is owned and operated by United World Telecom (UWT), founded in 1996. We are headquartered in Delray Beach, Florida, USA. ## What is Global Call Forwarding used for? [Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 54 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $7.95 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Business Phone Systems / 2026 - Cloud Communication Platform / 2026 - IVR / 2026 - Softphone / 2026 - Telephony / 2026 - VoIP / 2026 Do you work for Global Call Forwarding?[Manage this product listing](https://www.g2.com/products/global-call-forwarding/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Global Call Forwarding 4.9 (54) VS. [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $7.95 Flat Rate, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (54) Ease Of Use 4.8 (893) Value For Money 4.9 (52) Value For Money 4.5 (803) Customer Service 4.9 (52) Customer Service 4.6 (824) ## Global Call Forwarding alternatives [4.7 (372)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (470)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.5 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/230253/Global-Call-Forwarding/alternatives/) ## FAQs about Global Call Forwarding Overview ### Which roles and teams benefit most from Global Call Forwarding? Global Call Forwarding is most used by executives, operations leaders, and business owners managing customer access across locations. Sales and marketing teams use local numbers to support outreach and route inquiries, while IT and telephony administrators configure call paths. Project and practice managers coordinate communications for distributed teams and client services. Answer based on 54 reviews Overview ### What company size and industries is Global Call Forwarding built for? Global Call Forwarding is built primarily for small businesses, which represent 80% of reviewers, with Health, Wellness and Fitness as a top industry at 7%. It also serves Telecommunications and Hospital & Health Care organizations, each accounting for 7% of reviewers, plus midsize businesses (15%) and enterprises (6%). Answer based on 54 reviews Features and Usability ### What are the key features of Global Call Forwarding? Global Call Forwarding includes international virtual phone numbers and call forwarding for establishing local presence across countries. Core call-management features include IVR, time-based call routing, automatic call distribution, call recording, and outbound calling. Voicemail-to-email and voicemail transcription support message handling, while an online dashboard supports number and routing configuration. Answer based on 20 reviews Getting Started and Support ### How easy is Global Call Forwarding to set up? Global Call Forwarding makes international call forwarding setup straightforward for most business teams. Users commonly describe quick deployment, simple administration, and helpful guidance for advanced routing or IVR configurations. Some users initially find the dashboard confusing, encounter errors, or face heavier documentation requirements for foreign implementations, but support usually resolves setup issues promptly. Answer based on 18 reviews Getting Started and Support ### What training and onboarding options does Global Call Forwarding offer? Global Call Forwarding provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and direct instruction, documentation offers written reference materials, and videos give teams on-demand walkthroughs for learning product features and steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does Global Call Forwarding offer, and how do users rate the experience? Global Call Forwarding offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative assistance, and chat. Users generally describe support as responsive, friendly, knowledgeable, and helpful with setup and technical questions. Several reviewers highlight quick solutions and reachable staff, though some users report needing time to learn the product’s features and settings. Answer based on 20 reviews Features and Usability ### How well does Global Call Forwarding handle international numbers? Global Call Forwarding lets businesses obtain and manage local, toll-free, and international numbers for target markets with calls routed to another office or device. Marketing and sales teams find number ordering and caller ID useful for regional campaigns. Availability and activation can vary by location, however, and regulatory changes may occasionally require documentation or number replacement. Answer based on 13 reviews Features and Usability ### Does Global Call Forwarding offer voicemail transcription? Global Call Forwarding supports voicemail handling with email delivery, transcription, and customizable prompts that help teams respond to missed calls. Users value the routing features and responsive help with voicemail changes. Feature availability or expectations can differ by configuration, however, and some users seek broader messaging support, especially for SMS-based verification codes. Answer based on 11 reviews Country availability ### Which countries does Global Call Forwarding support? Global Call Forwarding provides international phone access for businesses entering many overseas markets, but availability varies by country and line type. Teams value local-feeling numbers and help resolving service limitations, while some users cannot obtain numbers in specific countries or use virtual lines for bank messages, verification codes, or SMS campaigns due to carrier and regulatory rules. Answer based on 14 reviews ## Features AI summary Based on 2,215 Telephony reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) Global Call Forwarding supports **VoIP Connection** and **Call Routing**, giving businesses a way to manage internet-based calling and direct incoming calls to the right teams or locations. However, it does not include **Call Monitoring**. Instead, it offers other relevant capabilities that reviewers also rate highly, including **Call Recording** (**40%**), **Caller ID** (**39%**), and **Call Center Management** (**38%**). These features help businesses track conversations, identify callers faster, and manage higher call volumes more effectively, helping teams improve response handling and maintain better communication workflows. VoIP Connection 4.9 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Routing 4.9 (30) 66.67% of 30 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Recording 4.8 (18) 55.56% of 18 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Caller ID 4.8 (18) 50.00% of 18 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Center Management 4.8 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Voice Mail 4.8 (20) 50.00% of 20 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Global Call Forwarding 25 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Online Voice Transmission: Transmit voice and other information digitally - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.8 (54) 4.8 Based on 54 reviews ## Pricing Value for money 4.9 (52) Free Trial Basic $7.95 Flat Rate,Per Month Value for money 4.9 (52) 4.9 Based on 52 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (52) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (52) 4.9 Based on 52 reviews ## User reviews Overall rating 4.9 Based on 54 reviews Filter by rating Counts reflect reviews available in this feed. 5(49) 4(4) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Joselo T. Director Customer Support and IT Used the software for: 1-3 years ### "Great product with a lousy admin interfase" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 March 20, 2026 Good. the team is friendly and helpful. after being a customer for as long as I have, I have enjoyed the product in spite of the lack of maturity in some internal process. Pros I like how easy it is to use, I also like the huge amount of countries I can select from to buy a line Cons The dashboard sucks!. It constantly fails giving json errors which is both frustrating and annoying. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 1-3 years ### "Best Phone Service Ever " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2026 No complaints, the product and the customer service have been perfect. I will stay a customer for a long timez Pros The solution is very feature rich and very low priced for a start-up. With minimal exploration I was anle to set everything up. Cons Remembering the name of the company and the URL to make configuration changes is difficult, silly issue, I know. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer HAND SURGEON Used the software for: 3-5 years ### "So Helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2026 Pros I really appreciate their Professionalism and their business. Really helpful for business and leisure Cons Lack of text messages coming from bank. Nothing else. Nothing to complain about. No bill surprises, never. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW Diane W. Consultant Used the software for: Less than 1 year ### "Unmatched service on every level" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2026 Stellar experience in using Global Call Forwarding and being acknowledged quickly when I have reached out to support for assistance. Pros Global Calling Forwarding tailor made a package for me. They spent time listening to my needs which are quite specific to my business. They were patient in guiding me through the technical aspects of using their app to receive calls, making it less overwhelming for a lay person like me. Their customer service is unmatched and I am glad to have found them after much searching and being messed around by other companies. Cons I do not have an complaints to speak of so far after being a customer for several months. In other words, nothing negative Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christopher C. Integrative Coach Used the software for: 3-5 years ### "The only place I'll use when travelling" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2026 Love it, my account manager from before was so helpful all the time and would really go out of his way to help properly. love it Pros I love what service it provides, i've used multiple times in different parts of the world and it's really helped me run my business effectively still. Cons Sometimes I would get emails about a cancelled number when I was already still with them actively. Not too much of a big issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 3-5 years ### "Best call forwarding provider out there!" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 2, 2026 This is the best Voicemall service company we have ever used. We have had issues with other companies like lack of customer service. We would recommend to everyone! Pros The responsiveness and helpfulness of the staff is unmatched! They went so far as to respond and apply our new voicemail prompts on CHRISTMAS DAY! Cons The site is a bit tough to figure out for those of us who aren't as tech-savvy. I'm sure it's easy enough with plenty of practice and use, but I'm not patient or knowledgeable in this area. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michael J. Technology Consultant Used the software for: Less than 1 year ### "It's a reliable service. The call quality is good for international calls." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 17, 2021 It's a great company and really useful service. All my interactions with their team have been positive and I've never had any issues with the service. Pros The call routing and international phone numbers work really well. It's a simple and easy to use software to make and receive international phone calls. Cons There was a verification process in the beginning to first get my number. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sales Development Representative Used the software for: Less than 1 year ### "Decent VoIP for basic function" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 7, 2023 Overall it is a useful business phone system that serve the outbound call purpose. Integration didn't help much as there wasn't any place to record a call log after a call; I have to clicked the log call manual to do that. It is a good basic phone system for basic user who seeks for simple function of calling. Pros The outbound calls made were made without issues. Audios are crisp and clear. Simple interface and easy to use, no fancy and complicated feature. Cons Some basic features such as inbound , recordings incurred fees not to mentioned the outbound quotas which charges once exceeded. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Network and Telephony Expert Used the software for: 3-5 years ### "Leader in local number services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2025 Great option when you need a fast and effective solution for local phone numbers in any country in the world. Pros Self-Management Platform, Quick response to any of my requirements and Excellent operation of all the services. Cons Nothing, I really like all the services and support they offer. Any time I need something they quickly find the way to offer me a solution for my need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Director Used the software for: Less than 1 year ### "Glowing for Global Call Forwarding" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2025 The friendly group Global Call Forwarding gave us all the information we asked for quickly and with ease. Their transparency and helpful nature made asking for help and getting detailed answers very simple Pros Value for Money Customer Support Ease of Use The Global Call Forwarding platform will save us time!! I can find a phone number in a country and have that processing in minutes. Cons My skepticism. It was hard to believe that getting our end users from all corners of the planet connected to our support staff could be this easy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/230253/Global-Call-Forwarding/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs Global Call Forwarding](https://www.capterra.com/compare/169627-230253/RingOver-vs-Global-Call-Forwarding) [800.com vs Global Call Forwarding](https://www.capterra.com/compare/208208-230253/800-com-vs-Global-Call-Forwarding)