# Global Call Forwarding Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Global Call Forwarding the right Telephony solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230253/Global-Call-Forwarding/reviews --- Global Call Forwarding 4.9 (54) [View alternatives](https://www.capterra.com/p/230253/Global-Call-Forwarding/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Global Call Forwarding Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews DW Diane W ConsultantEntertainment, Self-employedUsed the software for: Less than 6 months. “Stellar experience in using Global Call Forwarding and being acknowledged quickly when I have reached out to support for assistance.“ January 16, 2026 CD Christopher D CEOConsumer Electronics, 2 - 10 employeesUsed the software for: 1-2 years. “Remembering the name of the company and the URL to make configuration changes is difficult, silly issue, I know.“ February 12, 2026 Bv Bart v mng dirLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “The call quality is crystal clear with no noticeable delays or dropped connections, which is crucial for professional use.“ September 12, 2025 JT Joselo T Director Customer Support and ITEducation Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “After being a customer for the past couple of months, it seems some process maturity is needed as some of the ways some issues have been tackled feel hit and miss rather than following a process.“ March 19, 2026 JR Jose R Network and Telephony ExpertPharmaceuticals, 10,001+ employeesUsed the software for: More than 2 years. “Self-Management Platform, Quick response to any of my requirements and Excellent operation of all the services.“ July 14, 2025 BN Brian N PresidentRetail, 2 - 10 employeesUsed the software for: More than 2 years. “We have had issues with other companies like lack of customer service.“ December 26, 2025 GB Gerard B IT DirectorHospital & Health Care, 201 - 500 employeesUsed the software for: Less than 6 months. “Their transparency and helpful nature made asking for help and getting detailed answers very simple“ August 22, 2025 BN Brian N PresidentRetail, 2 - 10 employeesUsed the software for: More than 2 years. “The site is a bit tough to figure out for those of us who aren't as tech-savvy. “ December 26, 2025 ## Showing most helpful reviews Showing 1-25 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael J. Technology Consultant Design Used the software for: 6-12 months ### "It's a reliable service. The call quality is good for international calls." August 12, 2021 5.0 It's a great company and really useful service. All my interactions with their team have been positive and I've never had any issues with the service. Pros The call routing and international phone numbers work really well. It's a simple and easy to use software to make and receive international phone calls. Cons There was a verification process in the beginning to first get my number. Alternatives considered [AVOXI](https://www.capterra.com/p/178939/AVOXI-Genius/) Reason for choosing Global Call Forwarding All the other service providers that I was evaluating charged per-user for outbound calling. Global Call Forwarding allows multiple agents to use a single phone number. Review Source Response from Global Call Forwarding August 17, 2021 Thank you Michael! BN Brian N. President Retail Used the software for: 2+ years ### "Best call forwarding provider out there!" December 26, 2025 5.0 This is the best Voicemall service company we have ever used. We have had issues with other companies like lack of customer service. We would recommend to everyone! Pros The responsiveness and helpfulness of the staff is unmatched! They went so far as to respond and apply our new voicemail prompts on CHRISTMAS DAY! Cons The site is a bit tough to figure out for those of us who aren't as tech-savvy. I'm sure it's easy enough with plenty of practice and use, but I'm not patient or knowledgeable in this area. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Pricing was too high at Vonage and customer service was nearly nonexistent. Review Source VL Vince L. Sales Development Representative Construction Used the software for: Less than 6 months ### "Decent VoIP for basic function" November 30, 2023 3.0 Overall it is a useful business phone system that serve the outbound call purpose. Integration didn't help much as there wasn't any place to record a call log after a call; I have to clicked the log call manual to do that. It is a good basic phone system for basic user who seeks for simple function of calling. Pros The outbound calls made were made without issues. Audios are crisp and clear. Simple interface and easy to use, no fancy and complicated feature. Cons Some basic features such as inbound , recordings incurred fees not to mentioned the outbound quotas which charges once exceeded. Review Source DW Diane W. Consultant Entertainment Used the software for: Less than 6 months ### "Unmatched service on every level" January 16, 2026 5.0 Stellar experience in using Global Call Forwarding and being acknowledged quickly when I have reached out to support for assistance. Pros Global Calling Forwarding tailor made a package for me. They spent time listening to my needs which are quite specific to my business. They were patient in guiding me through the technical aspects of using their app to receive calls, making it less overwhelming for a lay person like me. Their customer service is unmatched and I am glad to have found them after much searching and being messed around by other companies. Cons I do not have an complaints to speak of so far after being a customer for several months. In other words, nothing negative Switched from [CallHippo](https://www.capterra.com/p/159578/CallHippo/) Disappointing service which cost me loss of business Review Source JR Jose R. Network and Telephony Expert Pharmaceuticals Used the software for: 2+ years ### "Leader in local number services" July 14, 2025 5.0 Great option when you need a fast and effective solution for local phone numbers in any country in the world. Pros Self-Management Platform, Quick response to any of my requirements and Excellent operation of all the services. Cons Nothing, I really like all the services and support they offer. Any time I need something they quickly find the way to offer me a solution for my need. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Keep operative my phone number without a physical installation or device. Review Source GB Gerard B. IT Director Hospital & Health Care Used the software for: Less than 6 months ### "Glowing for Global Call Forwarding" August 22, 2025 5.0 The friendly group Global Call Forwarding gave us all the information we asked for quickly and with ease. Their transparency and helpful nature made asking for help and getting detailed answers very simple Pros Value for Money Customer Support Ease of Use The Global Call Forwarding platform will save us time!! I can find a phone number in a country and have that processing in minutes. Cons My skepticism. It was hard to believe that getting our end users from all corners of the planet connected to our support staff could be this easy. Switched from [Nice in Cloud](https://www.capterra.com/p/10025257/IGrandiSoft/) Cost savings and ease of use. We also figured our time savings into our cost analysis. Review Source CC Chris C. Integrative Coach Health, Wellness and Fitness Used the software for: 2+ years ### "The only place I'll use when travelling" January 14, 2026 5.0 Love it, my account manager from before was so helpful all the time and would really go out of his way to help properly. love it Pros I love what service it provides, i've used multiple times in different parts of the world and it's really helped me run my business effectively still. Cons Sometimes I would get emails about a cancelled number when I was already still with them actively. Not too much of a big issue. Review Source BV Bart V. mng dir Legal Services Used the software for: 2+ years ### "plan to continue using" September 12, 2025 5.0 provider delivers value across all key areas. The pricing is competitive compared to other services, offering good without hidden fees. Setting up call forwarding is straightforward - the interface is intuitive and I had everything configured within minutes. Would recommend and plan to continue using long-term; we are using it already for many years. Pros The call quality is crystal clear with no noticeable delays or dropped connections, which is crucial for professional use. Cons Once a brief hiccup early on when local (national) regulation changes were communicated on short notice and we had to quickly switch to a new number, that's all behind us now and the service has has run smoothly since then. Review Source PP Peter P. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Global Call Forwarding - simply excellent!" January 15, 2025 5.0 Outstanding - as I said, I wish all my IT Service providers were this good Pros The service does exactly what it says it does; it is easy to use, and feature rich. Beyond simple routing, I have been really impressed with: - IVR - Time of day routing - Voicemail to email - Voicemail transcription But most importantly the Support is outstanding. \[sensitive content hidden\] has guided me through numerous facets of the service and setup with very comprehensive knowledge, and great patience. If only other IT Service Providers were this good! Cons Nothing has been negative in my experience with Global Cal Forwarding Review Source JA Justine A. Business Manager Consumer Services Used the software for: 6-12 months ### "Perfect for our needs" June 17, 2025 5.0 Great easy to use service, helpful staff. Definitely plan to use them again this coming season (for our in-resort customer calls). Pros Easy to use and economical for our needs. I had researched quite a few other companies offering a similar service but they failed short on exactly what we needed for our international callers travelling in Japan. Great quick customer service replies when needed. Cons One of the only affordable options I could find for our very specific needs. Any time we had a question or needed assistance their team was quick to respond and assist. Review Source JL Jon L. Founder Health, Wellness and Fitness Used the software for: 1-2 years ### "Amazing product at a low price point" October 15, 2021 5.0 Customer service is amazing. I highly encourage people engage with Global Call Forward Pros It's a reliable call management software that I use for my business. Their customer support is always responsive and friendly. Call quality is good and the system is very flexible. Cons None that I could think of this moment. Review Source Response from Global Call Forwarding October 20, 2021 Thanks, Jon, a pleasure having you as a Global Call Forwarding customer. SM Subhransu M. President Executive Office Used the software for: 2+ years ### "Excellent and affordable Global Call Forwarding Services" December 26, 2023 5.0 Excellent, Affordable. Pros This is an excellent service provider in global call forwarding, affordable and if you encounter any issue they attend to it immediately. Particularly, \[sensitive content hidden\] - APAC has been very prompt in attending to any request or issue. We are happy to have used their services for more than 15 years. Cons Nothing as such during 15 years of our usage of their platform. Review Source LS Laura S. Destination Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Transferz" March 6, 2023 5.0 Pros Ease if use, very responsive customer support Cons Experienced some issues to set it up at the beginning but after contacting the support team it was set up within 1 day! Review Source Response from Global Call Forwarding March 9, 2023 Thank you, Laura. Customer support and service quality are our top priorities. We appreciate your business and look forward to supporting you in the coming months and years. LL Lori L. CRM Production Manager Marketing and Advertising Used the software for: I used a free trial ### "Great experience with this product and team" March 15, 2023 5.0 I signed up to test SMS messages for a UK client from the US. Sadly the SMS marketing service provider would not send SMS to a virtual number so I had to cancel the service in the end, but my experience with this company (even cancellations!) was great: easy, convenient. I definitely appreciated the free trial as it would have been unfortunate to have to spend funds just to learn that it didn't work for me from the end (though NO fault of Global Call Forwarding). If I ever need an overseas number for another project, I would not hesitate to return to Global Call Forwarding. Pros Fast and helpful support, ease of signup and use. Cons n/a, I really had no problems with them at all! Review Source AT Aidan T. Owner Real Estate Used the software for: 1-2 years ### "Easy setup, fair rates, and excellent customer service " June 3, 2021 5.0 Pros The quick setup, ease of use, and helpful support when my team has questions. Cons There have been times when I did not need the service, but overall it's worth keeping my account open. Review Source Response from Global Call Forwarding June 7, 2021 Thank you, Aidan! We love having you as a customer. DE Diego E. Senior IT Manager Human Resources Used the software for: Less than 6 months ### "Very happy with the service" March 14, 2022 5.0 We required forwarding from local numbers, which we acquired from Global Call Forwarding, to US-based numbers, and for the users to make calls as if locally. Pros Good support, comms and help setting it up. Cons Not that user friendly, but average. The settings are not that instinctive. Review Source Response from Global Call Forwarding March 16, 2022 Thanks, Diego! We appreciate your business and look forward to working with you in the future. AG Alessandra G. Creative director Graphic Design Used the software for: Less than 6 months ### "Excellent service from \[SENSITIVE CONTENT\]" January 28, 2022 5.0 \[SENSITIVE CONTENT\] was very professional and fast, he explained everything that I needed to know. Brenda also was very efficient. Pros It's very effective, easy to use and to see the texte. Cons That we cannot receive TXT messages from a computer generated codes. Review Source Response from Global Call Forwarding February 1, 2022 Thank you, Alessandra! We value your business and enjoy working with you. CB Collier B. Lawyer Legal Services Used the software for: I used a free trial ### "Great" October 15, 2021 5.0 Pros Their IVR tool is very easy to use and the tech support team has been very helpful. Everything just works, I set it up, forget it, and now my incoming calls are properly distributed based on input from callers. Cons I don’t have anything negative to say about this. Review Source Response from Global Call Forwarding October 20, 2021 Thanks, Collier, a pleasure having you as a customer. JT Joselo T. Director Customer Support and IT Education Management Used the software for: 1-2 years ### "Great product with a lousy admin interfase" March 19, 2026 4.0 Good. the team is friendly and helpful. after being a customer for as long as I have, I have enjoyed the product in spite of the lack of maturity in some internal process. Pros I like how easy it is to use, I also like the huge amount of countries I can select from to buy a line Cons The dashboard sucks!. It constantly fails giving json errors which is both frustrating and annoying. Switched from [ZIWO](https://www.capterra.com/p/171265/ZIWO/) Ziwo was not providing a solution to our actual problem, GCF did. Review Source JC Jenny C. Executive Assistant to the CEO Food Production Used the software for: 2+ years ### "Fantastic Platform for Call forwarding" October 4, 2024 5.0 We've been using this call forwarding service for over three years, and it has been fantastic. The reliability is excellent—calls are forwarded seamlessly, ensuring we never miss any important communications. What really stands out is their continuous system upgrades, which are amazing and incredibly helpful. These improvements keep the service running smoothly and add new features that enhance our efficiency even further. The setup is easy, and their customer support has always been prompt and helpful. This service has become an essential part of our business operations. Highly recommended! Pros What I like most about Global Call Forwarding is their reliability and flexibility. The ability to forward calls seamlessly, no matter where you are, ensures that you never miss an important communication. Their continuous system upgrades keep the service up-to-date and improve its functionality, which is a huge plus. Additionally, the user-friendly setup and responsive customer support make the entire experience smooth. It’s the perfect solution for businesses needing consistent, efficient communication management Cons What I like least about Global Call Forwarding is that sometimes, there can be minor delays in call forwarding during peak hours, though this doesn't happen frequently. Additionally, while their service is generally user-friendly, some of the advanced features could benefit from clearer documentation or tutorials for easier navigation. Overall, these are small issues compared to the overall reliability and functionality of the service Review Source AT ADIL T. HAND SURGEON Health, Wellness and Fitness Used the software for: 2+ years ### "So Helpful" February 10, 2026 5.0 Pros I really appreciate their Professionalism and their business. Really helpful for business and leisure Cons Lack of text messages coming from bank. Nothing else. Nothing to complain about. No bill surprises, never. Review Source CD Christopher D. CEO Consumer Electronics Used the software for: 1-2 years ### "Best Phone Service Ever " February 12, 2026 5.0 No complaints, the product and the customer service have been perfect. I will stay a customer for a long timez Pros The solution is very feature rich and very low priced for a start-up. With minimal exploration I was anle to set everything up. Cons Remembering the name of the company and the URL to make configuration changes is difficult, silly issue, I know. Review Source DR David R. Managing Director Individual & Family Services Used the software for: 1-2 years ### "Great value for money product" June 17, 2025 5.0 Easy to operate, very in expensive and well worth the money I have been using successfully for many years now Pros Simple and easy to understand, reliable, globally adaptable and not expensive Have been using flawlessly for 8 years Cons Nothing special, it was a simple well thought out product that had many global functions and possibilities Review Source JB Japie B. Chief Technology Officer Computer & Network Security Used the software for: Less than 6 months ### "Powerful, yet Simple." September 11, 2025 5.0 Love it. Simple to use, and the team was very helpful in getting me up and running. Intuitive menu's and call quality is great! Pros This is a very simple to use platform. Very powerful. The team was exceptionally helpful, and quick to help. Cons The fact that I have to start the trial with my credit card. Apart from that I was very impressed. Would have loved to be able to just start the trial though. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Global Call Forwarding EAse of use. Great support experience. Cost. Review Source KB Keith B. Support Analyst Computer Software Used the software for: 2+ years ### "Great option for call forwarding" June 17, 2025 5.0 We have used Global Call Forwarding for several years on different projects and it has always been very easy to set up and work with. It has always worked without any problems. Pros The application is very easy to navigate and set up. Customer service is outstanding. The techs are very knowledgeable and easy to work with. Cons I really haven't found anything I dislike. Everything has worked as expected from the very beginning. 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