--- title: "Gloo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Gloo the right Conversational AI Platform solution for you? Explore 74 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/230260/Gloo/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Gloo 4.6 (74) [View alternatives](https://www.capterra.com/p/230260/Gloo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Gloo Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews DS David S Executive PastorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “It was a good mass texting App and mass emails.“ June 18, 2026 JG Jesus G PastorReligious Institutions, Self-employedUsed the software for: Less than 6 months. “With "free" version, we were not aware of time limit and/or character limit. Because we had already used it as a communication means, we did not want to make another sudden change and rip the carpet off from under our parishioner's feet. “ December 3, 2024 DP David P Lead PastorReligious Institutions, Self-employedUsed the software for: 6-12 months. “I've worked with large budgets before but because we are a church plant, we have to be creative and work with free or almost free resources.“ November 4, 2024 DS David S Executive PastorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “They claim this is to "sustain their commitment," but it is painfully obvious they care more about filling their pockets than supporting their customers.“ June 18, 2026 RB Randy B AssistantReligious Institutions, Self-employedUsed the software for: 6-12 months. “Also, we are a small church and the free ministry tools are the only way we could get into using this system.“ December 9, 2024 DS David S Executive PastorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Not only did they gut the free tier, but now they are coming after their paying Gloo+ members.“ June 18, 2026 BT Ben T Executive PastorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “The ability to organize groups and schedule messages and been one of the best parts!“ December 9, 2024 CM Chris M PastorReligious Institutions, 2 - 10 employeesUsed the software for: 6-12 months. “I find the web interface is glitchy, and depending on what browser you pick, some features do not work.“ November 4, 2024 ## Showing most helpful reviews Showing 1-25 of 74 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CV Courtney V. Discipleship Assistant Religious Institutions Used the software for: 6-12 months ### "Gloo is Great! " December 5, 2024 5.0 Overall, we love how we can send texts to people in our congregation easily whether they are in LifeGroups, Young Adult Ministry, Men's Ministry or anything else. We love using Gloo over emails because people tend to actually respond and check their texts so it is so much more efficient than sending emails. Pros Compared to other texting systems, what we love most about Gloo is that we never run out of credits for the month and our texts can be as long as we want and include pictures and gifs and memos! Cons The integration with Planning Center isn't always perfect. Although we have found some work arounds, the integration with Planning Center has some glitches. Switched from [Clearstream](https://www.capterra.com/p/158103/Clearstream/) We kept running out of credits each month and it was the same price to switch to Gloo and have unlimited texting (at the time). Review Source TW Teri W. Team Assistant Religious Institutions Used the software for: 6-12 months ### "Made for ministry and a ministry budget" December 3, 2024 4.0 We switched to Gloo from a texting platform that was charging us for every little thing and was really geared towards marketing, not churches. At that time we had a free plan on Gloo for our kid's ministry at our church. I was thrilled that I could use a platform with so many features for free! Adding the Gloo+ membership to get more groups and add subaccounts for other ministries in my church was huge! Now can we have something for newsletters? :) I would love a newsletter platform that is designed for Churches and non-profits. Pros Affordability, and that it's geared toward churches and not marketing like many other platforms. Cons It has so many features that it can be confusing for new users that aren't computer-savvy. Alternatives considered [Clearstream](https://www.capterra.com/p/158103/Clearstream/) Reason for choosing Gloo Price was a big factor. Other platforms did offer an affordable price for a bundled church management system we didn't need. We aren't looking to switch our church management platform. Switched from [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/) Price, but I love the fact that Gloo is meant for churches. Review Source DS David S. Executive Pastor Non-Profit Organization Management Used the software for: 1-2 years ### "Complete corporate greed." June 18, 2026 1.0 Complete corporate greed. Slicing credits by 66% for paying members. Gloo has officially abandoned any pretense of serving ministries. What started as a free resource has been changed repeatedly, and this latest update is the final straw. Not only did they gut the free tier, but now they are coming after their paying Gloo+ members. Slashing the Gloo+ credit limit from 15,000 down to a measly 5,000 credits per month, while keeping the price exactly the same, is a massive 66% reduction in value. To make matters worse, they have the nerve to charge an extra $75/month for "Powerpacks" just to get back a fraction of what we were already paying for. They claim this is to "sustain their commitment," but it is painfully obvious they care more about filling their pockets than supporting their customers. It is a classic bait-and-switch. Do not trust this company with your ministry's communication. Pros It was a good mass texting App and mass emails. They gave the illusion that it was going to be free when they first launched. Cons They keep changing what you pay for, and keep increasing the price!!! They don't seem to care about anything outside of MONEY. Alternatives considered [PastorsLine](https://www.capterra.com/p/156080/PastorsLine/) Reason for choosing Gloo It came down to pricing, and Gloo started out free! Switched from [ReminderCall.com](https://www.capterra.com/p/161549/ReminderCall/) Because gloo had more features, and it was said to be free. Review Source AS Andrea S. Pastor Religious Institutions Used the software for: 6-12 months ### "All churches should give it a try! " December 8, 2024 5.0 Very responsive and proactive texting platform. Pros Very user-friendly. Much easier to put data in, edit, etc. than other user platforms. Wish we had converted sooner. Cons Did not quite understand the text message "counter." But - reached out to customer service and they were tremendous help. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Gloo Heard more about Gloo and frankly find Constant Contact cumbersome. So figured their texting would be as well. Switched from [Text In Church](https://www.capterra.com/p/142758/Text-In-Church/) TIC was simply too expensive. And the breakdown of how many texts you could send seemed unfair based on price. Review Source DG Darla G. Staff Pastor Religious Institutions Used the software for: Less than 6 months ### "Don't wait! Get gloo NOW!" December 3, 2024 5.0 I waited a year to try this even after I was offered a year to use it free of charge. Even though I missed out on that generous offer, I again checked out gloo and not only received another great deal with no contracts, but found the best customer service from this company I've ever received anywhere. Gloo is here to make you successful whether it is reaching your community or staying in communication with your own congregation. It's simple to use and very effective! Pros I liked Gloo's low cost to use! I couldn't afford NOT to use this system! Cons Haven't found anything I don't like yet. Switched from [Text In Church](https://www.capterra.com/p/142758/Text-In-Church/) Gloo did the same thing for a far less price and I was able to set up 2 accounts for the price of one where I didn't have to pay a second price for our 2nd campus. Review Source SK Sam K. Creative Director Religious Institutions Used the software for: 6-12 months ### "Higher Discipleship Capabilities" December 19, 2024 4.0 Gloo has helped us connect more frequently with our congregation because we are able to send so many more messages than with our previous system for the same cost! Pros Continually updating feature. Customer service has been great! The (virtually) unlimited texts for the price is fantastic! Cons Every so often there are minor outages to systems we have setup, but customer support has been great to work with and corrected issues quickly! Switched from [Clearstream](https://www.capterra.com/p/158103/Clearstream/) Price for the return of investment we are getting. Review Source TW Tim W. Pastor Religious Institutions Used the software for: 1-2 years ### "Gloo Helps Us Communicate" December 3, 2024 5.0 Pros The ease of communicating with potential guests to our church Cons The limitations of integrations with Facebook, organizing groups, and ease of moving people around. Alternatives considered [Clearstream](https://www.capterra.com/p/158103/Clearstream/) Reason for choosing Gloo It was cheaper to switch to Gloo. Even with the limited features. Switched from [Clearstream](https://www.capterra.com/p/158103/Clearstream/) Gloo was cheaper and I had to choose if it was worth sacrificing features. Review Source TT Ted T. Pastor Religious Institutions Used the software for: I used a free trial ### "It’s a Ministry Time Savor" November 27, 2024 5.0 I tell every pastor I know about gloo. I’ve used texting services for years and no one can compare. I love the resources, the explorers, the scheduling and follow through texts I can send. It has truly been a life saver for me. I use to spend hours texting and now I can personalize texts to groups but only write one text. Pros The ease of sending messages to one or many from my phone and scheduling for a later time and day. I love getting names of people in need from my community so I can help Cons It’s hard to think of any. We love it and all my staff uses it which is the only program they feel confident to use Switched from [Text In Church](https://www.capterra.com/p/142758/Text-In-Church/) I got involved in hegetsus and they challenged me to try it. We love it! Review Source JG Jesus G. Pastor Religious Institutions Used the software for: Less than 6 months ### "Good tool for organization" December 3, 2024 4.0 It is a good systems with lots to learn. Need more time to go through everything to capitalize its use. However support is superb, hope that never is compromised. Pros mass communication capacity through text/memo Cons With "free" version, we were not aware of time limit and/or character limit. Because we had already used it as a communication means, we did not want to make another sudden change and rip the carpet off from under our parishioner's feet. Then later the character count/message was an issue, but through support were able to resolve that concern. Alternatives considered [Aplos](https://www.capterra.com/p/118759/Aplos-Accounting/)[Text In Church](https://www.capterra.com/p/142758/Text-In-Church/) Reason for choosing Gloo Price and accessibility. Other products charge per text or recipient. Review Source TA Tanya A. Administrative Director Religious Institutions Used the software for: Less than 6 months ### "Gloo is vastly improving our communication! " December 3, 2024 5.0 Gloo has been an excellent addition to our communication tool belt. It is a well thought out platform with excellent features built making it easy to create a thoughtful communication plan. Pros Gloo is very user friendly. It integrates seamlessly with Planning Center making it easy to create lists and target groups to communicate with. Excellent customer service…The Gloo Team met with us personally via Zoom to discuss features and answer questions. The built in workflows and guidance on when/how to communicate with newcomers is thoughtful and improving the way we personalize our comms. Cons It took some time to learn the terminology. Switched from [Clearstream](https://www.capterra.com/p/158103/Clearstream/) More value for our many and more/better features beyond text messaging. Review Source PK Phillip K. Pastor Gen Overseer Religious Institutions Used the software for: 1-2 years ### "Gloo and Gloo+ have been one of our most effective tools! " November 1, 2024 5.0 A+++++ This experience has been positive in every way! Pros I like all the different functions of gloo. It started out as a free service, but we upped the game to gloo+ as we love the features. It's been a real blessing to us! Cons Concerning the explorers section, we should be able to have choices about certain experiences that we are limited in helping with. Just thankful for the chance to help as many as we can. Switched from [Heroku](https://www.capterra.com/p/158191/Heroku/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) It was becoming so complicated and expensive. Plus so little customer support Review Source KB Kim B. Administrator Religious Institutions Used the software for: I used a free trial ### "Gloo Is Amazing!!!" October 24, 2024 4.0 Gloo is an amazing piece of software, suites the needs of our cord as we have many campuses. I believe once we’re finished vetting we purchase Gloo+. Ib have recommended to many friends and colleagues. Pros We’re currently vetting GLOO, however it, by far surpasses the other texting services for churches Cons Technical glitches in the software. The platform was changed, but some of the interface OS still the same. Alternatives considered [Clearstream](https://www.capterra.com/p/158103/Clearstream/)[Text In Church](https://www.capterra.com/p/142758/Text-In-Church/) Reason for choosing Gloo Overall value for cost, ease of use and customer service Review Source DG Dennis G. Lead Pastor Religious Institutions Used the software for: 6-12 months ### "Don't wait, sign up with Gloo" October 24, 2024 5.0 Customer service has been outstanding! Any help we need has been easily available. Pros A wide array of features that help our Church and individual ministries. The free messaging is a BIG deal too. Cons It took a little while to learn to navigate. But seems to be getting better. Switched from [Bulk SMS Root](https://www.capterra.com/p/192034/Bulk-SMS-Root/) Gloo was cheaper and easier to integrate into our overall operation. Review Source JS Joseph S. Lead Pastor Religious Institutions Used the software for: Less than 6 months ### "Gloo Review" November 1, 2024 4.0 Overall, we have been very pleased and are excited to continue to use its full functionality. Pros Gloo has enabled us to communicate with our church family and to engage with new people that are moving into our community. Cons Once someone is deleted, they can't be added back into the program. Switched from [Text In Church](https://www.capterra.com/p/142758/Text-In-Church/) Cost was more effective and it was more user-friendly for our team. Review Source JP Joe P. Senior Leader Religious Institutions Used the software for: Less than 6 months ### "The Best Texting Service Ever!" October 23, 2024 5.0 This has really pushed our ministry to the next level technologically. It makes enlarges our reach and we can see the impact! Pros It is so user friendly to the average user. Everything is at your fingertips. Our ministries are able to maneuver with ease, especially prayer request and new members. Cons I feel like at least 5 groups should be extended to the first plan for maximization. Switched from [Text In Church](https://www.capterra.com/p/142758/Text-In-Church/) The ease and the reviews we favorable for our congregation Review Source EM Ezrel M. Pastor Religious Institutions Used the software for: Less than 6 months ### "New user still learning" October 24, 2024 4.0 It has been received well. Messages are being received. Pros working on learning to use it with additional admin Cons Confused about being charged monthly for gloo and barna Not sure how to navigate between the app and the website Alternatives considered [Text In Church](https://www.capterra.com/p/142758/Text-In-Church/) Reason for choosing Gloo Setup was easier. I am not a tech savvy person Review Source BT Ben T. Executive Pastor Non-Profit Organization Management Used the software for: Less than 6 months ### "Nothing but AWESOME" December 9, 2024 5.0 The Gloo experience has been nothing but delightful. It has made getting in contact with people and sending out daily messages so much less of a hassle for everyone. So grateful! Pros Gloo has been super easy to use. With its easy-to-understand tutorials and extremely helpful customer service team we have been able to easily get over hurdles. The ability to organize groups and schedule messages and been one of the best parts! The discount on the new mover cards have also been super great. Love the idea of being able to reach new families! Cons Nothing! Even with small issues, the gloo support team has been there to answer any questions. Austin in specifically has gotten on a few meetings with us to show us through something unfamiliar and teach us more about new offers or add-ons they have. Review Source RK Robert K. Certified Christian Life Coach Religious Institutions Used the software for: 6-12 months ### "Life-changing Connections." October 28, 2024 5.0 Over the past year, Gloo has enabled me to connect with a large number of people who are looking for support as they face various challenges in their lives. Many of these connections resulted in long-term mentoring relationships. Gloo has provided the means and resources to touch people's lives in a meaningful way, and I recommend this service to anyone who wants to do the same. Pros Gloo provides an effective, easy-to-use system that connects people looking for support with people who can help. They provide tools to easily communicate with staff and explorers, and keep their information organized Cons I can't think of any aspect of this service that I am unhappy with. Review Source JC Jacqueline C. Elder Non-Profit Organization Management Used the software for: 1-2 years ### "WBW Gloo Experience" November 2, 2024 4.0 Overall, my experience with gloo is enjoyable. Pros I like receiving referrals from gloo. Also, that we have the ability to decline a referral. Cons I think the broadcast feature could be more user friendly. Review Source GN George N. Executive Pastor Non-Profit Organization Management Used the software for: Less than 6 months ### "Loving Gloo" December 3, 2024 5.0 Great. Love the features of texting, and look forward to learning more about the engagement tools and training offered through Gloo. Pros The two way texting and the ability for multiple staff members to see the text messages. Cons The steps involved with syncing new lists to Planning Center is not intuitive. Each time I need to add a new list sync, I fumble around with the steps to connect it. Review Source AG Antonio G. Associate Pastor Religious Institutions Used the software for: 6-12 months ### "Gloo is "A Game Changer" " October 23, 2024 4.0 I’m a huge fan of Gloo+ and often tell others about it! The features and community have really resonated with me, and I believe it has a lot to offer. I love sharing my positive experiences and encouraging others to check it out. It's a platform that I truly believe can make a difference for many people. Please do no go up in price! Pros I really appreciated the free texting and broadcast feature. It made it incredibly easy to stay connected with others and share important updates or messages quickly. This functionality enhanced communication and helped build a sense of community. Additionally, I found the tech support to be quick and very helpful. Whenever I had questions or encountered issues, the support team was responsive and knowledgeable, which made my experience much smoother. Their assistance gave me confidence in using the platform fully Cons While I found the onboarding process to be somewhat easy and cool, I think it would have been even better with the support of an onboarding specialist. As a tech-savvy person, I managed to get through it, but having someone available to guide users through the features and setup would make the experience smoother for everyone. It would help ensure that all users feel confident and supported right from the start. I am not using 10% what I need to be using and that is a problem. Review Source AR Antonio R. Executive Pastor Non-Profit Organization Management Used the software for: 2+ years ### "Gloo, a great option for engaging current members and community via text" October 24, 2024 5.0 Great platform, I really like the Discovery area and of course, huge fan of the mass texting engagement tools and Explorer program. Pros Amazing mass texting capabilities with language recognition make it a more personal experience for the congregant. Cons We are a bilingual congregation, mostly Spanish. I would love to see improvements on Spanish language recognition as it is in English. Review Source SP Sharon P. Administrative Assistant Religious Institutions Used the software for: 6-12 months ### "Valuable Resource to Streamline Tasks" October 23, 2024 5.0 Very positive! It has helped streamline our ability to reach people! Pros I like to be able to reach multiple people or just a single person at once. Cons I wish there was a place to put physical addresses in. Review Source TW Theresa W. Director Non-Profit Organization Management Used the software for: 6-12 months ### "I’m happy I’m a part of Gloo" October 22, 2024 5.0 i’ve made some really great connections They’re the people I’ve assisted. I have many votes at the church with me and join my prayer team. Pros being able to assist people in a time of need really is wonderful Cons Nothing really I really enjoy using the app so that’s nothing I would change Review Source JK Joel K. Sr Pastor Non-Profit Organization Management Used the software for: Less than 6 months ### "Gloo is Great!" October 23, 2024 5.0 It hs been a very effective tool for staying in contact with my people. Pros The functionality of the system. It allows me to do everything I want to do easily and quickly. Cons I haven't found anything that I like the least. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.