# Page 2 | Gloo Messaging Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Gloo Messaging the right Membership Management solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/230260/Gloo/reviews

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Gloo Messaging

4.7 (73)

[View alternatives](https://www.capterra.com/p/230260/Gloo/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Gloo Messaging

## Showing most helpful reviews

Showing 26-50 of 73 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

SB

Steve B.  
Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "Fantastic with a Side of Awesome - Highly Recommended for Church Texting"

October 23, 2024

5.0

Overall, we’ve had a really positive experience with Gloo. They’ve got a solid mix of free and paid features, and top-notch customer support—a team of superheroes on standby, always ready to save the day. They’ve kept things running smoothly, and they’re always quick to help when needed. In short: great service, excellent support, just a couple of bumps along the way.

Pros

Using Gloo is like walking into a bakery and they just give you a warm croissant. No strings attached. You think, “There’s gotta be a catch, right?” Nope! You get a handful of great features without even opening your wallet. It’s like a taste test of awesomeness. But then—THEN—you start seeing the paid features. And it’s like being offered whipped cream with that croissant for a very reasonable price. You don’t need it, but do you want it? Heck yeah! You might find yourself thinking, “Take my money, I’m sold.” And let me talk about customer support for a second—oh boy! It’s like they’ve gathered the friendliest humans on earth, handed them capes, and said, "Go forth, and help the people!" They’re always there, texting you back quicker than your best friend, ready to fix things. And they ACTUALLY follow up. You know those support bots that make you want to throw your phone into the ocean? Not here. These folks actually care (yes, I said it). Gloo gives churches the option to text your contacts directly through the website and/or app. I mean, come on, that’s basically like being handed a magic wand to organize your communications. Imagine texting all your important people, without even leaving the app or paying a penny. It’s like they've consolidated your life into one neat, manageable app. And I’m here for it. One more cool feature: if you want, they'll connect you with people who are reaching out to the church for help. People search online when they're feeling down, see an ad, and use it to communicate. Gloo sends them your way. They call them Explorers. Now you can have text conversation with a new person who is literally asking the church for help. So, in short: free? Yes. Extra options for a fee? Also yes, but worth it. Customer support? Superheroes, really. Texting ability? Game-changer. What are you waiting for? Get on this train before it leaves the station!

Cons

There's an elephant in the room—they took away the rolling dates broadcast feature. And honestly, I’m still not over it. This was the holy grail for following up with guests. It was like having a personal assistant who knew exactly when each guest first attended your church and would gently remind you to check in with them at the perfect time, calling them by name, communicating with them over time. Now? It’s like that assistant quit, and you’re left staring at a calendar, trying to remember when Guest McFirstTimer first showed up (was it last Sunday? Or three Sundays ago? Did he even come at all?!). Now I have to manually follow up, which feels like using a rotary phone in a world of smartphones. Sigh. If you never knew the rolling dates feature existed, you’re probably fine. But if you did, like me, you’re likely sitting here, shaking your fist at the sky, wishing for the good ol’ days when it was available. For free. It was so good, and now it’s gone, like a great TV show canceled after one season.

Review Source

RK

Robert K.  
Certified Christian Life Coach  
Religious Institutions  
Used the software for: 6-12 months

### "Life-changing Connections."

October 28, 2024

5.0

Over the past year, Gloo has enabled me to connect with a large number of people who are looking for support as they face various challenges in their lives. Many of these connections resulted in long-term mentoring relationships. Gloo has provided the means and resources to touch people's lives in a meaningful way, and I recommend this service to anyone who wants to do the same.

Pros

Gloo provides an effective, easy-to-use system that connects people looking for support with people who can help. They provide tools to easily communicate with staff and explorers, and keep their information organized

Cons

I can't think of any aspect of this service that I am unhappy with.

Review Source

PT

Pedro T.  
Associate Pastor  
Religious Institutions  
Used the software for: Less than 6 months

### "So much more than a texting service"

December 4, 2024

4.0

I've been using it for about 4 months now. The app is helpful to give quick responses to people who respond to broadcasts.

Pros

Gloo+ Texting makes it easy to integrate more than just texts. I can incorporate longer messages, compose documents (memos), have automatic responses based on respondents words.

Cons

Asking for people's whole name and email automatically. Some people don't want to give email and full name.

Review Source

EC

Eugene C.  
Senior Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "if you want to stick together use Gloo!!!"

May 25, 2025

5.0

My overall experience has been great. It has helped me to not only reach those that are local but those that have connected with the ministry over time.

Pros

It is user friendly and wow it really helps connect the church. I've been learning all of the features and it has been good at connecting me with ministry leaders.

Cons

Just the learning curve for the older members to understand how thing are moving to a data driven plat-form.

Alternatives considered

[Realm](https://www.capterra.com/p/146265/Realm/)

Reason for choosing Gloo Messaging

user friendly and learning curve for staff

Review Source

PS

Peter S.  
Lead minister  
Religious Institutions  
Used the software for: 6-12 months

### "You want to get texting with Gloo"

December 3, 2024

5.0

Very pleasant. I use it both as an app and the web version.

Pros

Texting to our church members revolutionized our communication. People actually know what is happening.

Cons

Can't think of anything at the moment. I know there are still steps to develop the software further.

Review Source

DP

David P.  
Lead Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "Dr. Dave Pafford - Nexus Church"

November 4, 2024

4.0

Overall, it's been a very positive experience. I've worked with large budgets before but because we are a church plant, we have to be creative and work with free or almost free resources. I have the ability to go back and forth in that respective with a service like Gloo.

Pros

We've leveraged the use of Gloo versus other text services because it started out as a free service. We like the team, mobile, and desktop features.

Cons

Gloo doesn't allow very large picture or video files. It's limiting in that regard.

Alternatives considered

[Funnel](https://www.capterra.com/p/156756/Funnel/)

Reason for choosing Gloo Messaging

The Cost per text was free for our church which was just starting.

Switched from

[Funnel](https://www.capterra.com/p/156756/Funnel/)

Cost of the product was the most important factor in selection

Review Source

JJ

Jonathan J.  
Senior Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "I love Gloo"

November 4, 2024

5.0

Overall I love Gloo and it was an almost seamless transition from Text in Church. Still missing a few features that I need added then I can leave TIC for good. Right now still using both.

Pros

The ease to send communications and setup groups.

Cons

I dont have the ability to select multiple messages and mark them all as read.

Switched from

[Text In Church](https://www.capterra.com/p/142758/Text-In-Church/)

Initially because Gloo was free and could do most of the same things as Text in Church.

Review Source

SK

Sam K.  
Creative Director  
Religious Institutions  
Used the software for: 6-12 months

### "Higher Discipleship Capabilities"

December 19, 2024

4.0

Gloo has helped us connect more frequently with our congregation because we are able to send so many more messages than with our previous system for the same cost!

Pros

Continually updating feature. Customer service has been great! The (virtually) unlimited texts for the price is fantastic!

Cons

Every so often there are minor outages to systems we have setup, but customer support has been great to work with and corrected issues quickly!

Switched from

[Clearstream](https://www.capterra.com/p/158103/Clearstream/)

Price for the return of investment we are getting.

Review Source

AG

Antonio G.  
Associate Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "Gloo is "A Game Changer" "

October 23, 2024

4.0

I’m a huge fan of Gloo+ and often tell others about it! The features and community have really resonated with me, and I believe it has a lot to offer. I love sharing my positive experiences and encouraging others to check it out. It's a platform that I truly believe can make a difference for many people. Please do no go up in price!

Pros

I really appreciated the free texting and broadcast feature. It made it incredibly easy to stay connected with others and share important updates or messages quickly. This functionality enhanced communication and helped build a sense of community. Additionally, I found the tech support to be quick and very helpful. Whenever I had questions or encountered issues, the support team was responsive and knowledgeable, which made my experience much smoother. Their assistance gave me confidence in using the platform fully

Cons

While I found the onboarding process to be somewhat easy and cool, I think it would have been even better with the support of an onboarding specialist. As a tech-savvy person, I managed to get through it, but having someone available to guide users through the features and setup would make the experience smoother for everyone. It would help ensure that all users feel confident and supported right from the start. I am not using 10% what I need to be using and that is a problem.

Review Source

RB

Ruth B.  
Care and Connections Coordinator  
Religious Institutions  
Used the software for: 2+ years

### "Great texting app for churches and non-profits! "

November 2, 2024

5.0

We've been using it since it was Thryve and have loved seeing such amazing improvements. It was also a huge blessing to have it be free for quite some time during Covid.

Pros

Affordable, always being improved, lots of ways to do more in the community through outreach.

Cons

That it syncs ALL groups from CCB, even those archived for a long time.

Switched from

[PastorsLine](https://www.capterra.com/p/156080/PastorsLine/)

Thryve/Gloo looked way easier to use, it came recommended and it was less expensive.

Review Source

KI

Kyle I.  
Pastor  
Non-Profit Organization Management  
Used the software for: 2+ years

### "High praise for Gloo"

December 4, 2024

4.0

I've been using gloo for years and I have been very pleased with the amount of and variety of ministry resources they offer to equip the church to fulfill its mission.

Pros

The texting services make it extremely easy to send texts to your entire church! As well, there are tons of resources for sermons, outreach and ministry that the value of the cost is more than worth it!

Cons

We are unable to see the number of people who actually open and read our text messages.

Review Source

CM

Chris M.  
Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "Regretting our decision to move over to Gloo."

November 4, 2024

3.0

We regret switching from Text in Church. We were sold on the idea that it would always be free, but we had no idea there was a free side and a paid side. If you are considering switching, I would take three months to test it before switching.

Pros

I like the amount of text we can put in a single text. That amount is 4 times what we could put in our last text system.

Cons

I find the web interface is glitchy, and depending on what browser you pick, some features do not work.

Switched from

[Text In Church](https://www.capterra.com/p/142758/Text-In-Church/)

After a church partner recommended the idea, it was a company wanting to support churches free of charge, but we later found out it was just an upsale model.

Review Source

JG

Jesus G.  
Pastor  
Religious Institutions  
Used the software for: Less than 6 months

### "Good tool for organization"

December 3, 2024

4.0

It is a good systems with lots to learn. Need more time to go through everything to capitalize its use. However support is superb, hope that never is compromised.

Pros

mass communication capacity through text/memo

Cons

With "free" version, we were not aware of time limit and/or character limit. Because we had already used it as a communication means, we did not want to make another sudden change and rip the carpet off from under our parishioner's feet. Then later the character count/message was an issue, but through support were able to resolve that concern.

Alternatives considered

[Aplos](https://www.capterra.com/p/118759/Aplos-Accounting/)[Text In Church](https://www.capterra.com/p/142758/Text-In-Church/)

Reason for choosing Gloo Messaging

Price and accessibility. Other products charge per text or recipient.

Review Source

JC

Jacqueline C.  
Elder  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "WBW Gloo Experience"

November 2, 2024

4.0

Overall, my experience with gloo is enjoyable.

Pros

I like receiving referrals from gloo. Also, that we have the ability to decline a referral.

Cons

I think the broadcast feature could be more user friendly.

Review Source

KB

Kim B.  
Administrator  
Religious Institutions  
Used the software for: I used a free trial

### "Gloo Is Amazing!!!"

October 24, 2024

4.0

Gloo is an amazing piece of software, suites the needs of our cord as we have many campuses. I believe once we’re finished vetting we purchase Gloo+. Ib have recommended to many friends and colleagues.

Pros

We’re currently vetting GLOO, however it, by far surpasses the other texting services for churches

Cons

Technical glitches in the software. The platform was changed, but some of the interface OS still the same.

Alternatives considered

[Clearstream](https://www.capterra.com/p/158103/Clearstream/)[Text In Church](https://www.capterra.com/p/142758/Text-In-Church/)

Reason for choosing Gloo Messaging

Overall value for cost, ease of use and customer service

Review Source

TA

Tanya A.  
Administrative Director  
Religious Institutions  
Used the software for: Less than 6 months

### "Gloo is vastly improving our communication! "

December 3, 2024

5.0

Gloo has been an excellent addition to our communication tool belt. It is a well thought out platform with excellent features built making it easy to create a thoughtful communication plan.

Pros

Gloo is very user friendly. It integrates seamlessly with Planning Center making it easy to create lists and target groups to communicate with. Excellent customer service…The Gloo Team met with us personally via Zoom to discuss features and answer questions. The built in workflows and guidance on when/how to communicate with newcomers is thoughtful and improving the way we personalize our comms.

Cons

It took some time to learn the terminology.

Switched from

[Clearstream](https://www.capterra.com/p/158103/Clearstream/)

More value for our many and more/better features beyond text messaging.

Review Source

TF

Tim F.  
Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "Solid texting alternative "

October 29, 2024

5.0

Over all my experience is very favorable. I like the features I have.

Pros

Ease of use, they keep improving the platform to make it easier to use. Great and easy way to connect with people.

Cons

Cost. I wish they would setup up the subscription progress. Instead of paying the full amount for everything, to pay to the level you need.

Review Source

DW

David W.  
Pastor  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Love it and more to be added"

November 2, 2024

5.0

Good - Wish more premade templates - Works and use it all the time

Pros

Free version is great but limited great tool for connection

Switched from

[Text In Church](https://www.capterra.com/p/142758/Text-In-Church/)

Cost was to high and gloo WAS free but had to upgrade

Review Source

TR

Todd R.  
Campus Pastor  
Religious Institutions  
Used the software for: Less than 6 months

### "I HIGHLY recommend Gloo!"

December 3, 2024

5.0

Excellent. We were very close to using another texting platform and I am very thankful we did not! Gloo offers so many resources that we have not even begun to use.

Pros

Gloo's platform is very robust, especially in terms of price. The interface is easy to navigate. I have reached out to customer service and they are very timely in their response, which is very helpful!

Cons

In a perfect world, I wish Gloo's texting capability was synced with Planning Center. For example, it would be nice not to have to run two workflows for people visiting the church for the first time. Again, I know that is very complicated, but in a perfect world, the two would work hand-in-hand. I absolutely love the Explorer option on Gloo (that's actually how our church started using Gloo) however, I wish that the people reaching out to us engaged with us a little more when we text them back. I also know this has nothing to do with how Gloo functions because it up to the people to respond.

Review Source

DG

Dennis G.  
Lead Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "Don't wait, sign up with Gloo"

October 24, 2024

5.0

Customer service has been outstanding! Any help we need has been easily available.

Pros

A wide array of features that help our Church and individual ministries. The free messaging is a BIG deal too.

Cons

It took a little while to learn to navigate. But seems to be getting better.

Switched from

[Bulk SMS Root](https://www.capterra.com/p/192034/Bulk-SMS-Root/)

Gloo was cheaper and easier to integrate into our overall operation.

Review Source

DH

David H.  
Lead Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "Nearly Endless Benefits"

December 3, 2024

5.0

The customer success team is super helpful and understands ministry. They take the time to understand your context and needs and offer solutions that will give you the most benefit. The platform is user friendly and helps us keep in contact with the congregation easily.

Pros

Gloo is easy to use and the tools and resources seem nearly endless. If Gloo doesn't offer it, it's available through their partners in the marketplace, at a significant discount.

Cons

Doesn't include AI tools for sermon clips, discussion guides, etc. Migrating workflows is a manual process.

Review Source

PK

Phillip K.  
Pastor Gen Overseer  
Religious Institutions  
Used the software for: 1-2 years

### "Gloo and Gloo+ have been one of our most effective tools! "

November 1, 2024

5.0

A+++++ This experience has been positive in every way!

Pros

I like all the different functions of gloo. It started out as a free service, but we upped the game to gloo+ as we love the features. It's been a real blessing to us!

Cons

Concerning the explorers section, we should be able to have choices about certain experiences that we are limited in helping with. Just thankful for the chance to help as many as we can.

Switched from

[Heroku](https://www.capterra.com/p/158191/Heroku/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

It was becoming so complicated and expensive. Plus so little customer support

Review Source

BT

Ben T.  
Executive Pastor  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Nothing but AWESOME"

December 9, 2024

5.0

The Gloo experience has been nothing but delightful. It has made getting in contact with people and sending out daily messages so much less of a hassle for everyone. So grateful!

Pros

Gloo has been super easy to use. With its easy-to-understand tutorials and extremely helpful customer service team we have been able to easily get over hurdles. The ability to organize groups and schedule messages and been one of the best parts! The discount on the new mover cards have also been super great. Love the idea of being able to reach new families!

Cons

Nothing! Even with small issues, the gloo support team has been there to answer any questions. Austin in specifically has gotten on a few meetings with us to show us through something unfamiliar and teach us more about new offers or add-ons they have.

Review Source

DY

David Y.  
Lead Pastor  
Religious Institutions  
Used the software for: Less than 6 months

### "GLOO is GOOD for YOU!"

December 3, 2024

5.0

I have no regrets about joining Gloo. They seem to be exceeding my expectations and I know we are just scratching the surface on how to best use it.

Pros

I love the Broadcast options when sending a group text to our church. It is easy. And Gloo provides options for pictures, graphics, and doesn't limit my characters like other providers. And working from inside the Gloo portal makes responding to texts a breeze.

Cons

I am pretty satisfied with Gloo. I love that with Gloo+, there are some many great resources provided. My team and I are so thankful.

Alternatives considered

[Text In Church](https://www.capterra.com/p/142758/Text-In-Church/)

Reason for choosing Gloo Messaging

Just seemed like the right fit. And I loved the bonus of resources with Gloo+

Switched from

[Clearstream](https://www.capterra.com/p/158103/Clearstream/)

Gloo had much better options and was less expensive.

Review Source

PM

Peter M.  
Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "Best tools for small or large churches "

November 1, 2024

5.0

Best system ever for saving time, communicating and reaching hurting people in our community. We are In year 3 and it just keeps getting better.

Pros

I love having text message systems that Info without a person sending it directly from their phone and everyone’s phone blowing up dozens of times when it only needed to be one way once. We also love the multiple tools available so at times we don’t have hunt them down , but look to Gloo first and they usually got the tool we need for the task at hand.

Cons

No quick access to talk to someone about a question. But they are there just not as available as the AI responders that sometimes don’t always cut it in time .

Review Source

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