Restaurant Manager

Restaurant Manager


3.5 / 5
28 reviews

Who Uses This Software?

Table Service Restaurants, Bar & Club, Pizza and Delivery, Quick Service Restaurants, Food Trucks


Average Ratings

28 Reviews

  • 3.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Restaurant Manager
  • www.rmpos.com/
  • Founded 1987
  • United States

About Restaurant Manager

Restaurant Manager (RM), a Shift4 company, designs point-of-sale (POS) software for the foodservice industry with a focus on the unique business needs = of independent restaurants and regional chains. The RM POS application has been installed in over 20,000 restaurants around the world. RM partners with a channel of highly skilled Value-Added Resellers (VARs) who provide the consulting and technical services to restaurants. For more information, please visit www.rmpos.com


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Restaurant Manager Features

  • Delivery Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Table Management
  • Tips Management
  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management

Restaurant Manager Reviews Recently Reviewed!


Restaurant Manager is solid for a Bar/Restaurant Environment

Jun 27, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: If you decide on RM, they have a network of local installers/support. It's best to find a good one to help support the system for you. We have a great one. There are parts you can maintain on your own. In my review of other options (which I do every 2-3 years to check the market) the cloud based solutions lack many of the features we rely so much upon. RM is not perfect, but no system is, it is a solid choice for bars and restaurants at a reasonable cost.

Pros: Detailed reporting module, Swipe customer credit card and link to tab/table feature, keeps up with volume on busy nights, easy to change menu items/prices, hardwired via ethernet since based on window OS backbone and installed locally on an in house PC or server. No ongoing monthly costs like the subscription models of other cloud options like Lavu, Lightspeed, Touchbistro, and even Square to some degree now. Quick learning curve for team to use the POS. Hardware is typically at the same or cheaper that then cloud based tablet starter kits.

Cons: Not cloud based (can be a pro or con) depending on reliability of connection, tablet use is not practical due to the heavy demand of the software, the reports are old school out of the 80s but you can upload the data to any BI tool you might like. New features require an upgrade to the latest version and an added cost. (Typically cheaper when you do the math than a subscription model)

Restaurant Manager need to get in to the 21 century ....

Sep 07, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Comments: Very disappointing in Restaurant Manger and Shift 4 . They want to act like a big company but have no resources or expertise to handle a major problem. They have no relationship building techniques with customers. They will let you crash and burn. They only care about getting there monthly fees!

Pros: The software is great for pizza ordering , you can split the pizza in half very easily and it is very easy for the prep printer to send out to kitchen.

Cons: The software is out dated , the Online ordering module is very out dated. Restaurant manager/Shift 4 is terrible to partner with because they hold you ransom when it comes to credit card processing. Restaurant manager now has there own Credit card processing ( Shift 4) and if you do not use there shift 4 processing they will destroy your business with fees. Shift 4 is in a bad turmoil at the present time because they have a major problem in processing on line payments. The most important factor is that Restaurant manger and Shift 4 has no explanation for the error and the customer service is terrible. They have no answers for the issue and have offered nothing to all there customers for there losses. Stay away !!!

Restaurant Manager POS

Feb 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great feature rich POS system at an affordable price.

Pros: Easy to use, reliable and updates are included with their inexpensive software maintenance plan. We recently upgraded to RMPOS version 20. It's redesigned, bug free and works great. It also has paid at the table and supports chip card processing. Way ahead of other systems that friends of mine use at their restaurants.

Cons: I was forced to upgrade my server PC from Windows XP to Win 7. I guess that's not a huge deal, but worth noting.

Recommendations to other buyers: I would recommend this system hands down. I read some of the other reviews about the system on this site and have not experienced one any of the slowness, bugs or crashing issues that were mentioned. I suspect they're using a really old version. Version 20 and the prior 19.1 we were on rocks.

TOTAL LACK OF SERVICE & SUPPORT IN SOUTHERN AFRICA REGION

Feb 28, 2018
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I bought may programme in early December for my operation in Mozambique, from the Mozambique Agent - Now nearly 3 months later told by their South African "partner" that I must come collect license key in South Africa. During the whole of the December / New Year Peak holiday period, dependended on temporary license keys - most of the time which they forgot, or never sent.

Pros: Relatively Simple to use. A reasonably good product whose full potential has been hampered thru poor & unprofessional service of local agents (South Africa & Mozambique)

Cons: Expensive. Prone to Glitches & Malfunctions. Total lack of Professionalism & Support in Souhern Africa region

Capterra loader

It was great experience

Feb 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: This software is very easy to install and setup , because it guides you in all steps . also user interface is attractive and easy to use .

Cons: The backoffice module needs more improvement and less complications. If it became able to connect to any general account software this will be great because most of the companies need to join pos to their own account software.

Functional

Dec 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: All the POS functionality that we need from a F&B software is available. The scope is wide as it can handle anything from a kiosk to a Large venue restaurant.

Cons: Connectivity to handheld devices are limited. Value Discounts are in US standards and need some flexibility. Some customizations might be needed if the software is used outside the US.

RM Review

Aug 29, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: reporting one of the most amazing features on the program with ton of reports and ton filter you can almost get any report you want

Cons: loyalty program is very weak you need to improve way more than the current one its very limited

Overall: my overall experience is good and iam looking forward for more from RM

Good Software Functionality - Average Value

Dec 13, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Front end software fairly easy to use and adjust for menu changes. Very adaptable for various different restaurant environments.

Cons: Value just OK for money. Hardware setup a bit complicated and prone to possible to complications. Can probably do better for the money.

Buyer beware

Jun 16, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I Just signed up with another POS company. and wasted money on Restaurant Manager

Pros: The outsource Tech support in Canada is great.

Cons: I've had restaurant Manager for a number of years. It's literally the worst POS. It's slow . not intuitive. And hardware support is non existent

Capterra loader

restaurant manager

Oct 09, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: it is simple and very straightforward for anyone new starting out with using this software

Cons: there are too many faults. the repeat function is glitchy and switching between screens gives us problems from time to time

Restaurant Management POS

May 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The inventory feature is very helpful, I can track my stock lead levels and keep track on the items that sell.

Cons: Updating the prices and adding new menu items requires highly computer proficient personnel. Can not stop staff members from over charging clients. for example adding extra drinks on client bills.

The BEST POS System that money can buy

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I was introduced to RM when my tech company was contracted by a local RM dealer for tech support, and we fell in love with the software. Now we not only support it, but we recommend it to all of the local bard, and restaurants in our area.

Action System Restaurant Manger

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: very easy to implement

very easy to understand and to work with

no big space required to install

stable and have a lot of opetions

amazing software

Cons: there is no central inventory management system can handle all stores together from one location.

Overall: very good experience.

Easy to use

Sep 03, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Security, Reports, RM monitor, and RM alert is very good

Cons: don't have call center application and also central inventory program

Overall: im happy to use this program

Way too many issues

Jan 03, 2016
2/5
Overall

2.5 / 5
Ease of Use

2.5 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: The only thing I like about this is the handhelds and the efficiency they have created, when they work.

Cons: We have never ending bugs. Handhelds freeze up. My sessions don't closer properly. We have added wifi extenders, a gaming pc to run it, fans for cooling. Have had 3 handhelds sent back. Crash after crash. Manager functions are very complicated compared to software like Aloha. Selling gift cards, complicated. I am very unhappy.

Recommendations to other buyers: The only reason to get it is for the handheld efficiency, but you better have a solid grasp on your computer knowledge.

We have used this POS for several years and have currently switched.

Jul 23, 2014
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: There is nothing I like about this software.

Cons: This POS system is extremely outdated, difficult to use, and not user-friendly. The reports are a joke and look like they are from the 80s. The customer service is horrible, and they charge you for everything. There are much better and more up-to-date software products out there that offer free updates.

Recommendations to other buyers: The equipment is very clunky and takes up a lot of space. The back office reporting takes forever to upload. We used this system for several years before switching. We updated the equipment twice, and the updates were minimal. The system we currently have updates a few time a month for free. There are far better POS systems out there.

Feb 14, 2013
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I got two stations a year ago. I don't know much about computers, but bought my dads restaurant and know this would be better than hand written orders. I bought them from people in Raleigh, NC. They did their job and helped me when I knew nothing, but it didn't they come with a manual. I got them to run reports, inventory, etc. I need to know if I need to buy something else or if it's already in my pos. A year later, I'm still learning. Any help to questions will be a big help. I need to know if I need to buy more to access the main stuff in the pos or just download something.

General Manager

Dec 23, 2014
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: With a company of our size, this product allows for easy training with multiple users and easy access.

Cons: With all of the positives to this product, and with allowing multiple users, we have found that as the more data is stored and is more specific, the process slows down.

Recommendations to other buyers: The easiest way to say it is, software developers may not have the practical experience in the restaurant field that will allow more streamlined or practical short cuts and uses.

Restaurant Manager should be avoided

Aug 16, 2014
2/5
Overall

3 / 5
Ease of Use

1.5 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: It's fairly reliable, handles basic functions (screen ordering, receipt and kitchen printing, and end of day reports without graphs) okay.

Cons: It's out of date. Updates are costly, and customer service is lacking.

Recommendations to other buyers: There are a lot of options, and I would ask for references before purchasing. Ask about the upgrade cost.

Restaurant Manager POS

Dec 23, 2014
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It's fairly reliable, handles basic functions (screen ordering, receipt and kitchen printing and end of day reports without graphs).

Cons: It's out of date. Updates are costly, and customer service is lacking.

Recommendations to other buyers: There are a lot of options, and I would ask for references before purchasing. Ask about the upgrade cost.

Restaurant Manager POS Review

Dec 24, 2014
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It has a good interface and is user-friendly. Even if I have any issues, it is easily resolved without any difficulties.

Cons: If I want to customize different aspects about the interface, I'm not able to.

Recommendations to other buyers: Keep your options open and figure out which software is the right one for you.

Millican review

Dec 23, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of use, intuitive and easy to train new users.

Cons: There is nothing that I or other users do not like about this software. It meets our needs.

Recommendations to other buyers: Really nothing to add for others contemplating this software. It is pretty basic but does all the key things you need in a POS system.

Very useful Manager tool.

Dec 23, 2014
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The program is well written, easy to use and affordable.

Cons: Sometimes the categories are a little confusing. If technical support is available, that'll be great.

Recommendations to other buyers: Check to make sure that the user is comfortable using the system. If not, it'll get real frustrating sometimes.

#1 POS for sales and service

Jun 16, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I couldn't be more happy with my Restaurant Manager POS system. Functionality is tremendous - it even handles my online ordering without a fax or email! Reporting is great. The iPhone app allows me to see pertinent information right on my phone. I even get my reports emailed to me each morning!

Restaurant Manager POS: A Review

Jan 06, 2015
4/5
Overall

3.5 / 5
Ease of Use

4 / 5
Features & Functionality

3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ability write on the device and move, or go. It allows for both speed and accuracy.

Cons: The touch pad requires a hard push, and I wish it wasn't so hard to push.

Recommendations to other buyers: To improve the touch screen capabilities to allow for faster entry.

Comfort Foods Inc

Dec 23, 2014
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use and good customer service. Whenever I have a problem, it is fixed easily.

Cons: Sometimes it has glitches, such as frozen screen or buttons sticking.

Recommendations to other buyers: I would recommend that someone try it first before you buy it.

Rm pos review questions

Jan 06, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: There is an ease of use with this that I have not seen before. Not overly complicated.

Cons: The price point of this could be just a little better.

Recommendations to other buyers: Try many different versions of software before you decide. But you will like this.

Much rather use pen and paper

Dec 23, 2014
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: It's fast. I just have to hit a btton and its done.

Cons: I'm old school. I would rather use a pen and paper.

Recommendations to other buyers: You just have to try it out. It's good until it goes down.