# Restaurant Manager by Action Systems Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Restaurant Manager by Action Systems Software - reviews, pricing plans, popular comparisons to other Restaurant Management products and more. Source: https://www.capterra.com/p/2303/Restaurant-Manager/alternatives --- # Restaurant Manager by Action Systems Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Restaurant Manager by Action Systems ## What is Restaurant Manager by Action Systems? Restaurant POS tool that provides sales analysis and operations through real-time alerts, gift cards, and caller ID information. ## What is Restaurant Manager by Action Systems used for? [Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Online Ordering](https://www.capterra.com/online-ordering-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/) Overall rating Based on 36 user reviews Reviews sentiment Positive 67% Neutral 11% Negative 22% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Restaurant Manager by Action Systems?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.shift4.com&name=Restaurant Manager by Action Systems) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Restaurant Manager by Action Systems 3.4 (36) VS. [3.8 (711)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price Contact vendor Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (36) Ease Of Use 3.8 (711) Value For Money 3.0 (17) Value For Money 3.6 (664) Customer Service 3.3 (31) Customer Service 3.6 (686) ## Restaurant Manager by Action Systems alternatives Highest Rated [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing [4.2 (549)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month [4.3 (66)](https://www.capterra.com/p/149980/Ehopper/reviews/) Starting price $14.99 Per User, Per Month [4.1 (76)](https://www.capterra.com/p/218952/Tookan/reviews/) Starting price $129.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Employee Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Gift Card Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Kitchen/Menu Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows users to view inventory and build a menu that's appropriate Mobile Access 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Online Ordering 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tracks and processes online orders Order Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Restaurant Manager by Action Systems 16 features Manage order deliveries until they are received by the customers Track employee schedules, availability, and performance across projects and tasks Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Track and manage inventory levels to maintain proper supply Allows users to view inventory and build a menu that's appropriate Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Access software remotely via mobile devices Manage and support multiple locations Tracks and processes online orders Manage and track customer orders for goods, investments, or any other purchases Accept and process customer payments for products or services using hardware and software View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants Distribute a bill into multiple payers according to the proportion suggested by the payers Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant Get Advice We can help you find the software with the features you need. Features 3.3 (35) 3.3 Based on 35 reviews ## Pricing Value for money 3.0 (17) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.0 (17) 3.0 Based on 17 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (31) 3.3 Based on 31 reviews ## User reviews Overall rating 3.4 Based on 36 reviews Filter by rating 5(5) 4(17) 3(6) 2(3) 1(5) Mentioned topic Sorted by most recent MR Mike R. Owner Restaurants ### "They service is terrible" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 16, 2023 Terrible use to be good years ago Pros Easy to use system for anyone very simple system Cons The customer service is terrible the absolute worst e people to work with don’t do what they say. Took seven months to get my online order up to not even work rite. They are rude and this is for the Va people I don’t know about other states but the \[sensitive content hidden\] is terrible rude cusses at my employees Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP Giacomo P. Pizzaiolo cuoco Restaurants ### "Pos online " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 February 1, 2023 Pros Usato molto poco per un anno per pos online Cons Non molte funzionalità di pagamento. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HT Hiro T. Manager Restaurants ### "Plenty features, but not cheap" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 June 7, 2021 It should be stable system for large restaurant. But the management slightly confusing. Need to work more on the API integration that we need lately. Pros A lot of features, a lot of reports. Good for all kind of restaurant type: full service to fast service. Cons Not so many people using, so the servers have to learn little bit. There are plenty software in the server, not all combine together. It is slightly confusing and need to learn. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RA Ron A. Owner Food & Beverages ### "Service service service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 November 25, 2020 Beginning was good but as time went on service became worst and worst. Pros The software was pretty user friendly. But there were some glitches in it. Cons The service provider we used Pontiac Business Systems was gouging on service and I decided to switch POS systems because I was spending as much as a new system on service and that was after we had a service contract. Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Reasons for choosing Restaurant Manager by Action Systems Price and ease of use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KL Kane L. owner Hospitality ### "Customer service nightmare " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 June 24, 2020 very disappointed in the effort to fix problems. Pros it has everything you would need for a growing business. But good luck implementing it with no help from tech support 😉 Cons There is a big disconnect in communication between RM customer support, your customer service rep (tech support) and your business. Its IMPOSSIBLE to troubleshoot individual needs for small businesses. Don't bother trying!!! Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing Restaurant Manager by Action Systems local reseller. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Brandyn K. general manager Food & Beverages ### "powerful backend but clunky otherwise" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 2, 2020 frustrating. constant downtime. lack of support. too expensive for what you get Pros reporting system was quite good but failed to compensate for other shortcomings. ui is fine but dependence on outdated hardware is a boon Cons dependency on server connection to maintain pos uptime. server provided is generally poor quality and would crash constantly. reliance on usb security key which fails often Reasons for choosing Restaurant Manager by Action Systems have since left RM and moved to a new system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Dave S. Partner Restaurants ### "Out with the old, in with the New" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 January 16, 2020 Overall I will say that for the first 19 years I liked it, didn't love it, but it got the job done. After all the new technology that's coming out with simple cloud based apps, I really don't think RM will be around for much longer. Pros This was the original POS software that blew everybody's minds. I used this product for over 20 years, at over a dozen different locations. I grew up in the business on it, it takes me back when I see a location using it. Cons As I said, I used this for over 20 years, the problem is that the software never changed or evolved in that 20 years. The lease structure from the backing company is a giant rip off, you had to spend 20 - 30 grand just for a capable system. Software crashes all the time, you have to phone in tech support which they're good, but most of the time they'd have to call you back. In the restaurant business you can't wait. Lastly, it wasn't cloud based, so when the power went out, you were screwed. You were at the mercy of the dinosaur that is RM. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BA Ben A. Manager Retail ### "Restaurant Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 October 29, 2019 Positive experience for sure. It got the job done and served its purpose. Pros The software itself was VERY easy to use and train new employees on. Very simplistic and straight forward Cons Visually it’s terrible, many other software options are a lot better. It is VERY basic and unattractive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User General Manager Restaurants ### "Restaurant Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 25, 2019 Pros I love the customer service and support. Our local rep is always available and great to work with. The system is also very easy to learn and a new user can quickly become a strong user within a few days. Cons It hasn't been an issue yet; however, with our support being provided by one person, if he is ever unavailable, we my be in trouble. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sally T. server Food & Beverages ### "restaurant manager" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 October 9, 2018 Pros it is simple and very straightforward for anyone new starting out with using this software Cons there are too many faults. the repeat function is glitchy and switching between screens gives us problems from time to time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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