# Restaurant Manager by Action Systems Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Restaurant Manager by Action Systems the right Restaurant Management solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2303/Restaurant-Manager/reviews --- Restaurant Manager by Action Systems 3.4 (36) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Restaurant Manager by Action Systems Ease of use 3.7 Customer Service 3.3 ## Pros and Cons in Reviews KL Kane L ownerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “it has everything you would need for a growing business. But good luck implementing it with no help from tech support 😉“ June 24, 2020 MR Mike R OwnerRestaurants, 2 - 10 employeesUsed the software for: More than 2 years. “The customer service is terrible the absolute worst e people to work with don’t do what they say.“ March 16, 2023 RA Ron A OwnerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “The software was pretty user friendly. But there were some glitches in it.“ November 25, 2020 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LD Lawrence D. Director Retail Used the software for: 2+ years ### "TOTAL LACK OF SERVICE & SUPPORT IN SOUTHERN AFRICA REGION" February 28, 2018 1.0 I bought may programme in early December for my operation in Mozambique, from the Mozambique Agent - Now nearly 3 months later told by their South African "partner" that I must come collect license key in South Africa. During the whole of the December / New Year Peak holiday period, dependended on temporary license keys - most of the time which they forgot, or never sent. Pros Relatively Simple to use. A reasonably good product whose full potential has been hampered thru poor & unprofessional service of local agents (South Africa & Mozambique) Cons Expensive. Prone to Glitches & Malfunctions. Total lack of Professionalism & Support in Souhern Africa region Review Source RA Ron A. Owner Food & Beverages Used the software for: 2+ years ### "Service service service" November 25, 2020 4.0 Beginning was good but as time went on service became worst and worst. Pros The software was pretty user friendly. But there were some glitches in it. Cons The service provider we used Pontiac Business Systems was gouging on service and I decided to switch POS systems because I was spending as much as a new system on service and that was after we had a service contract. Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Reason for choosing Restaurant Manager by Action Systems Price and ease of use. Review Source KA Krista A. Manager Restaurants Used the software for: 2+ years ### "Restaurant Manager POS" February 19, 2017 5.0 Great feature rich POS system at an affordable price. Pros Easy to use, reliable and updates are included with their inexpensive software maintenance plan. We recently upgraded to RMPOS version 20. It's redesigned, bug free and works great. It also has paid at the table and supports chip card processing. Way ahead of other systems that friends of mine use at their restaurants. Cons I was forced to upgrade my server PC from Windows XP to Win 7. I guess that's not a huge deal, but worth noting. Review Source RB Rodel B. IT Manager Restaurants Used the software for: 2+ years ### "Functional" December 13, 2017 4.0 Pros All the POS functionality that we need from a F&B software is available. The scope is wide as it can handle anything from a kiosk to a Large venue restaurant. Cons Connectivity to handheld devices are limited. Value Discounts are in US standards and need some flexibility. Some customizations might be needed if the software is used outside the US. Review Source BA Ben A. Manager Retail Used the software for: 1-2 years ### "Restaurant Manager" October 29, 2019 4.0 Positive experience for sure. It got the job done and served its purpose. Pros The software itself was VERY easy to use and train new employees on. Very simplistic and straight forward Cons Visually it’s terrible, many other software options are a lot better. It is VERY basic and unattractive. Review Source DG Dario G. General Manager Restaurants Used the software for: 2+ years ### "Good Software Functionality - Average Value" December 13, 2017 3.0 Pros Front end software fairly easy to use and adjust for menu changes. Very adaptable for various different restaurant environments. Cons Value just OK for money. Hardware setup a bit complicated and prone to possible to complications. Can probably do better for the money. Review Source AS Alan S. Owner Restaurants Used the software for: 2+ years ### "Buyer beware" June 16, 2017 1.0 I Just signed up with another POS company. and wasted money on Restaurant Manager Pros The outsource Tech support in Canada is great. Cons I've had restaurant Manager for a number of years. It's literally the worst POS. It's slow . not intuitive. And hardware support is non existent Review Source CB Chris B. President Computer Networking Used the software for: 1-2 years ### "The BEST POS System that money can buy" April 18, 2017 5.0 I was introduced to RM when my tech company was contracted by a local RM dealer for tech support, and we fell in love with the software. Now we not only support it, but we recommend it to all of the local bard, and restaurants in our area. Review Source HT Hiro T. Manager Restaurants Used the software for: I used a free trial ### "Plenty features, but not cheap" June 7, 2021 3.0 It should be stable system for large restaurant. But the management slightly confusing. Need to work more on the API integration that we need lately. Pros A lot of features, a lot of reports. Good for all kind of restaurant type: full service to fast service. Cons Not so many people using, so the servers have to learn little bit. There are plenty software in the server, not all combine together. It is slightly confusing and need to learn. Review Source MR Mohamed R. Project Manager Information Technology and Services Used the software for: 2+ years ### "Action System Restaurant Manger " August 23, 2018 5.0 very good experience. Pros very easy to implement very easy to understand and to work with no big space required to install stable and have a lot of opetions amazing software Cons there is no central inventory management system can handle all stores together from one location. Review Source PL Ping L. Restaurants Used the software for: ### "Very useful Manager tool." December 23, 2014 4.0 Pros The program is well written, easy to use and affordable. Cons Sometimes the categories are a little confusing. If technical support is available, that'll be great. Review Source jC jennie C. Restaurants Used the software for: ### "Much rather use pen and paper" December 23, 2014 4.5 Pros It's fast. I just have to hit a btton and its done. Cons I'm old school. I would rather use a pen and paper. Review Source JG Jamie G. Owner Entertainment Used the software for: 2+ years ### "Restaurant Manager is solid for a Bar/Restaurant Environment" June 27, 2017 4.0 If you decide on RM, they have a network of local installers/support. It's best to find a good one to help support the system for you. We have a great one. There are parts you can maintain on your own. In my review of other options (which I do every 2-3 years to check the market) the cloud based solutions lack many of the features we rely so much upon. RM is not perfect, but no system is, it is a solid choice for bars and restaurants at a reasonable cost. Pros Detailed reporting module, Swipe customer credit card and link to tab/table feature, keeps up with volume on busy nights, easy to change menu items/prices, hardwired via ethernet since based on window OS backbone and installed locally on an in house PC or server. No ongoing monthly costs like the subscription models of other cloud options like Lavu, Lightspeed, Touchbistro, and even Square to some degree now. Quick learning curve for team to use the POS. Hardware is typically at the same or cheaper that then cloud based tablet starter kits. Cons Not cloud based (can be a pro or con) depending on reliability of connection, tablet use is not practical due to the heavy demand of the software, the reports are old school out of the 80s but you can upload the data to any BI tool you might like. New features require an upgrade to the latest version and an added cost. (Typically cheaper when you do the math than a subscription model) Review Source MR Mike R. Owner Restaurants Used the software for: 2+ years ### "They service is terrible" March 16, 2023 1.0 Terrible use to be good years ago Pros Easy to use system for anyone very simple system Cons The customer service is terrible the absolute worst e people to work with don’t do what they say. Took seven months to get my online order up to not even work rite. They are rude and this is for the Va people I don’t know about other states but the \[sensitive content hidden\] is terrible rude cusses at my employees Review Source jR john R. founder Restaurants Used the software for: 2+ years ### "Restaurant Manager need to get in to the 21 century ...." September 7, 2018 1.0 Very disappointing in Restaurant Manger and Shift 4 . They want to act like a big company but have no resources or expertise to handle a major problem. They have no relationship building techniques with customers. They will let you crash and burn. They only care about getting there monthly fees! Pros The software is great for pizza ordering , you can split the pizza in half very easily and it is very easy for the prep printer to send out to kitchen. Cons The software is out dated , the Online ordering module is very out dated. Restaurant manager/Shift 4 is terrible to partner with because they hold you ransom when it comes to credit card processing. Restaurant manager now has there own Credit card processing ( Shift 4) and if you do not use there shift 4 processing they will destroy your business with fees. Shift 4 is in a bad turmoil at the present time because they have a major problem in processing on line payments. The most important factor is that Restaurant manger and Shift 4 has no explanation for the error and the customer service is terrible. They have no answers for the issue and have offered nothing to all there customers for there losses. Stay away !!! Review Source Hesham E. General Manager Used the software for: 2+ years ### "It was great experience" February 8, 2018 4.0 Pros This software is very easy to install and setup , because it guides you in all steps . also user interface is attractive and easy to use . Cons The backoffice module needs more improvement and less complications. If it became able to connect to any general account software this will be great because most of the companies need to join pos to their own account software. Review Source VR Verified Reviewer General Manager Restaurants Used the software for: 2+ years ### "Restaurant Manager" January 25, 2019 4.0 Pros I love the customer service and support. Our local rep is always available and great to work with. The system is also very easy to learn and a new user can quickly become a strong user within a few days. Cons It hasn't been an issue yet; however, with our support being provided by one person, if he is ever unavailable, we my be in trouble. Review Source mohamed M. technical support Restaurants Used the software for: 2+ years ### "RM Review" August 29, 2018 4.0 my overall experience is good and iam looking forward for more from RM Pros reporting one of the most amazing features on the program with ton of reports and ton filter you can almost get any report you want Cons loyalty program is very weak you need to improve way more than the current one its very limited Review Source Sally T. server Food & Beverages Used the software for: 2+ years ### "restaurant manager" October 9, 2018 3.0 Pros it is simple and very straightforward for anyone new starting out with using this software Cons there are too many faults. the repeat function is glitchy and switching between screens gives us problems from time to time Review Source DS Dave S. Partner Restaurants Used the software for: 2+ years ### "Out with the old, in with the New" January 16, 2020 4.0 Overall I will say that for the first 19 years I liked it, didn't love it, but it got the job done. After all the new technology that's coming out with simple cloud based apps, I really don't think RM will be around for much longer. Pros This was the original POS software that blew everybody's minds. I used this product for over 20 years, at over a dozen different locations. I grew up in the business on it, it takes me back when I see a location using it. Cons As I said, I used this for over 20 years, the problem is that the software never changed or evolved in that 20 years. The lease structure from the backing company is a giant rip off, you had to spend 20 - 30 grand just for a capable system. Software crashes all the time, you have to phone in tech support which they're good, but most of the time they'd have to call you back. In the restaurant business you can't wait. Lastly, it wasn't cloud based, so when the power went out, you were screwed. You were at the mercy of the dinosaur that is RM. Review Source KL Kane L. owner Hospitality Used the software for: 1-2 years ### "Customer service nightmare " June 24, 2020 4.0 very disappointed in the effort to fix problems. Pros it has everything you would need for a growing business. But good luck implementing it with no help from tech support 😉 Cons There is a big disconnect in communication between RM customer support, your customer service rep (tech support) and your business. Its IMPOSSIBLE to troubleshoot individual needs for small businesses. Don't bother trying!!! Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Restaurant Manager by Action Systems local reseller. Review Source BK Brandyn K. general manager Food & Beverages Used the software for: 2+ years ### "powerful backend but clunky otherwise" April 2, 2020 2.0 frustrating. constant downtime. lack of support. too expensive for what you get Pros reporting system was quite good but failed to compensate for other shortcomings. ui is fine but dependence on outdated hardware is a boon Cons dependency on server connection to maintain pos uptime. server provided is generally poor quality and would crash constantly. reliance on usb security key which fails often Reason for choosing Restaurant Manager by Action Systems have since left RM and moved to a new system Review Source SI Saddam I. Application Specialist Food & Beverages Used the software for: 6-12 months ### "Easy to use " September 3, 2018 4.0 im happy to use this program Pros Security, Reports, RM monitor, and RM alert is very good Cons don't have call center application and also central inventory program Review Source PG Paco G. Owner Restaurants Used the software for: 6-12 months ### "Way too many issues " January 3, 2016 2.0 Pros The only thing I like about this is the handhelds and the efficiency they have created, when they work. Cons We have never ending bugs. Handhelds freeze up. My sessions don't closer properly. We have added wifi extenders, a gaming pc to run it, fans for cooling. Have had 3 handhelds sent back. Crash after crash. Manager functions are very complicated compared to software like Aloha. Selling gift cards, complicated. I am very unhappy. Review Source MB Mikey B. Used the software for: ### "" February 15, 2013 3.5 I got two stations a year ago. I don't know much about computers, but bought my dads restaurant and know this would be better than hand written orders. I bought them from people in Raleigh, NC. They did their job and helped me when I knew nothing, but it didn't they come with a manual. I got them to run reports, inventory, etc. I need to know if I need to buy something else or if it's already in my pos. A year later, I'm still learning. Any help to questions will be a big help. I need to know if I need to buy more to access the main stuff in the pos or just download something. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.