--- title: "Comcast Business VoiceEdge Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Comcast Business VoiceEdge Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more." source_url: "https://www.capterra.com/p/230309/Comcast-Business/" page_type: "product" language: "en" publication_date: "2026-10-29" --- # Comcast Business VoiceEdge Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Comcast Business VoiceEdge ## What is Comcast Business VoiceEdge? Business phone solution that offers internet packages, voice mobility, SIP trunking, and more. ## What is Comcast Business VoiceEdge used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Comcast Business VoiceEdge?[Manage this product listing](https://www.g2.com/products/comcast-business-voiceedge/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Comcast Business VoiceEdge 3.9 (11) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (11) Ease Of Use 4.6 (698) Value For Money 2.9 (9) Value For Money 4.2 (678) Customer Service 2.8 (11) Customer Service 4.6 (648) ## Comcast Business VoiceEdge alternatives Highest Rated [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (14,700)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (470)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.5 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/230309/Comcast-Business/alternatives/) ## FAQs about Comcast Business VoiceEdge Overview ### Which roles and teams benefit most from Comcast Business VoiceEdge? Comcast Business VoiceEdge is most used by small-business owners, office managers, and practice administrators who manage incoming calls, staff extensions, and customer or patient scheduling. Marketing and production coordinators support campaign inquiries and client communication, while safety and quality professionals coordinate operational updates, incident reporting, and contact across distributed teams. Answer based on 11 reviews Overview ### What company size and industries is Comcast Business VoiceEdge built for? Comcast Business VoiceEdge serves small businesses, which account for 91% of reviewers, especially Health, Wellness and Fitness and Medical Practice organizations at 18% each. It also supports Automotive businesses, representing 9% of reviewers, and is primarily used for business phone systems by 83% of reviewers. Answer based on 11 reviews Features and Usability ### What are the key features of Comcast Business VoiceEdge? Comcast Business VoiceEdge offers call routing, call transfer, call conferencing, call monitoring, and queue management for phone system administration. It also includes caller ID, customizable caller ID, call logging, voice mail, voicemail transcription, alerts and notifications, real-time monitoring, real-time reporting, PBX, SIP trunking, and unified communications. Getting Started and Support ### What training and onboarding options does Comcast Business VoiceEdge offer? Comcast Business VoiceEdge provides documentation for teams getting started. Documentation offers written reference material for setup steps, feature guidance, and ongoing support during onboarding and everyday use. Getting Started and Support ### What customer support options does Comcast Business VoiceEdge offer? Comcast Business VoiceEdge provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Because no support reviews are available in the catalog data, user experience with response times, helpfulness, or common frustrations cannot be summarized from reviewer feedback. ## Features AI summary Based on 1,873 Cloud PBX reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) Comcast Business VoiceEdge includes **Voice Mail** and **Call Routing**, giving teams the tools to capture missed messages and direct incoming calls to the right person or department. However, it does not offer **Mobile Access**. Instead, it provides other important features that reviewers also value, including **Caller ID** (**40%**), **Call Transfer** (**47%**), and **Alerts/Notifications** (**44%**). These features help businesses manage call flow, identify incoming callers quickly, and stay informed about call activity, allowing teams to respond faster and handle communications more efficiently. Voice Mail 4.0 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Routing 3.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Caller ID 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 3.9 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Transfers live calls to other agents Alerts/Notifications 3.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Communication Management 3.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Comcast Business VoiceEdge 19 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Online Voice Transmission: Transmit voice and other information digitally - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email --- Get Advice We can help you find the software with the features you need. Features 3.5 (11) 3.5 Based on 11 reviews ## Pricing Value for money 2.9 (9) ### Starting price Free trial not available Value for money 2.9 (9) 2.9 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.8 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.8 (11) 2.8 Based on 11 reviews ## User reviews Overall rating 3.9 Based on 11 reviews Filter by rating Counts reflect reviews available in this feed. 5(3) 4(5) 3(2) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful Cari G. Office Manager Used the software for: 3-5 years ### "Comcast Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 November 22, 2022 Product was amazing never had any problems and we could run our business without any hiccups. The customer service always picked up or replied right away. The only issue I had was with customer service and how they did not write good notes so if something was modified on our end if it wasn't operational right away, and I had to reach back out to customer service it was like starting all over again and that was a waste of time. Cost was high for a small business but was very reliable. Pros The phones were reliable and we never had to worry about a phone call being dropped or being "fuzzy" where a patient couldn't hear us. Weather never affected the call quality and we always had service without any issues. Cons This software did not work with our patient software which is not as helpful as other options. P/ Producer / Marketing Coordinator Producer / Marketing Coordinator Used the software for: 3-5 years ### "Business Voice Edge Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 July 26, 2022 Not great. The online system is very confusing and not user-friendly even for people who are computer illiterate. The phone connection was good. But that is all I can say was good about Comcast's phone system. Pros The online software was nothing compared to competitors. Can't even see what other employees or co-workers were on the phone while using the app. Cons It's just lacking in every aspect compared to competitors. Rick K. Owner Used the software for: Less than 1 year ### "Comcast Business VoiceEdge is FINE, nothing special" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 14, 2022 It's just run of the mill, nothing special except that it's from Comcast. When there's a problem they try to fix it if you can find someone who knows anything about it. Google is your friend. To be honest I'm not a fan of it but there's nothing major wrong with it either. Pros Comcast Business VoiceEdge has 1 very big thing going for it. It is from Comcast and they tend to try to support it. If something is wrong they helped us vs other services that are not connected to a big brand name. Cons We had a hard time getting a hold of customer service and the fax feature still isn't working. I know I know, fax is dead but a few companies still use it and when we needed it the service didn't work. DE Dentist Dentist Used the software for: 3-5 years ### "Shouldn't have switched to Ooma" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2024 Pros It worked without any hiccups. Reliable service. Cons The price. Bundling with internet was better but still very expensive for phone service. PA Practice Administrator Practice Administrator Used the software for: 1-3 years ### "Why Comcast?" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 3, 2024 Pros The ability to build and manage the phone tree. Cons The call center representatives and the transferring through the lines. MA Manager Manager Used the software for: 3-5 years ### "Comcast" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 8/10 June 30, 2021 It was very hard to use, the service is spotty, it is very difficult to get help and the help that is given is not very helpful. They have nearly no support and when you get through it takes so long for them to get to the actual fixing point. It is very hard to use and get to work for your needs. Pros There are many offerings and services that they have Cons It was very hard to use, work around and complicated. rose G. Marketing Director Used the software for: Less than 1 year ### "comcast business voice edge" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 19, 2022 Overall good experience. I would recommend it. Pros good quality phone calls. great voicemail system. Cons call routing and transfers would get dropped a lot. QC Quality Coordinator Quality Coordinator Used the software for: Less than 1 year ### "Daily use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 17, 2022 Pros The most impactful was the clearness of incoming calls & voicemail. Cons I have no complaints about the software. OW owner owner Used the software for: Less than 1 year ### "Good Phone Service; Mediocre Customer Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 January 19, 2023 Pros Provides copy of voice mails to my email Cons Limited options for handling on-hold calls and teeny tiny window for call history. SE Safety Engineer Safety Engineer Used the software for: Less than 1 year ### "Ok service but better product on the market" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 February 4, 2022 From a functional standpoint this service was fine. My biggest concern was the price. Pros Was easy to use and met all of my business needs. Cons The price per month isn't the greatest. There are cheaper options available. [View all Reviews](https://www.capterra.com/p/230309/Comcast-Business/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.